Encuentra vuelos baratos a Madrid Adolfo Suárez Madrid-Barajas (MAD)

Ventajas: The flight crew was terrific, and the pilot provided good information on the cause of the delay, and expected deoarture and arrival.

Desventajas: We were 80 minutes late leaving Portland. Fortunately I did not have a connecting flight and the late arrival was a nuisance and not a problem.

Ventajas: Plane was only half full

Desventajas: American did not allow an upgrade at gate and said they never do that but just did it less than a year ago. He said we had to call, then walked away. Plane so old no plugs to charge devices on long flight, horrible.

Ventajas: Wi-Fi was adequate

Desventajas: I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding.

Ventajas: Flight was an hour early getting in due to favorable tailwinds - liked that!

Desventajas: Seats weren't that comfortable, but probably not many would be for that long of a flight.

Ventajas: Unfortunately there is not one positive thing I can say

Desventajas: The service was Appalling, this is supposed to be an international flight, I asked numerous times for the WiFi as there is no entertainment on a long haul flight. I asked for water and wine and was more than happy to pay the staff kept telling me they would return and didn’t. I’m not sure what they were always in a hurry to do other than to avoid providing good service. This was not the cheapest flight when I booked and this airline should come with a warning, poor service, equally disappointing food no drinks and no entertainment. If I had know this I would have paid more or flown with an airline that has an acceptable standard for an international flight and the service that should be provided. I feel at fault as I didn’t know an airline like this existed. I just thought it’s european and international and it will be fine. I was truly so uncomfortable and upset. On my way home I was charged $150 euro for my bags which I was under the impression my bags were included. There was no stating of this high cost, once again I would have flown with another airline if I knew of this and didn’t pay leaving America as it said my bags were covered. I hope something is done to make sure it’s clear to customers that this is a horrible and basic airline and it wasn’t cheap. I’m disappointed in all involved and have learnt a lesson but I am dreading this flight home I am about to take. Regards Hannah

Ventajas: The boarding was good, in time and quicly

Desventajas: The entertaiment didn´t run and the sit wasn´t confortable

Ventajas: Amabilidad a tope, mi asiento amplio, muy cómodo. Buena comida y excelente atención. Puntual.

Desventajas: Todo ok

Desventajas: Very old plain for a 13 hour trip... It was a very painfull trip. The entertainment was poor and from my seat I couldn't see a thing! The crew elas not very strick considering rules: I was forced to warn a passenger to turn off his Phone when we had already took off. He was in a call for almost 15 minuts since we turn on our seat belts!

Ventajas: Nothing

Desventajas: Everything

Ventajas: Free tv which is rare

Desventajas: I had selected my seats ahead of time and they weren’t kept. Day of I tried to buy a seat and it told me there were tech issues and I had to go to a front desk to check in/purchase. Well all that got me was the very last row, middle seat. No recline and seriously no leg room or breathing room once the person in the row ahead leans back. Crew was not helpful. Not to mention, the security line was outrageously long and I got to my flight just before it left only to find out my seating arrangement and be presented with more disappointment. Took over an hour where I’ve never waited more than 20 minutes in this airport (I fly often). Didn’t have time to go to BR or grab a snack Then my second flight was (again another middle seat) way too warm. The attendants said “there’s nothing we can do”. I was so nauseous and uncomfortable the whole time.

Ventajas: Nothing special. Crew was fine.

Desventajas: Just a couple of cookie/crackers to eat. No entertainment.

Ventajas: The speed with which phone AA Platinum customer service changed me to alternative flight

Desventajas: Flight delayed, no honest info put forth. Fortunately changed my flight to 1:37 pm flight, original flight left after 3 pm! Got stuck with middle seat.

Desventajas: Very slow service at checkin, was not even available when I arrived at the airport

Desventajas: Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all.

Ventajas: Crew was awesome

Desventajas: .

Ventajas: Staff very pleasant

Desventajas: Evening snack was not the greatest breakfast was pretty food

Ventajas: Very friendly and helpful crew.

Desventajas: Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all.

Ventajas: The staff tried to help me when it was evident we would not arrive on time

Desventajas: The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it.

Desventajas: Very slow service at checkin, was not even available when I arrived at the airport

Ventajas: El segundo avión más fonfortable

Desventajas: Cancelación de vuelo, salida tarde del aeropuerto, no brindan si no agua. Salida tarde de cartagena. No informan nada.

Ventajas: Nothing

Desventajas: Was delay 2 hours and they tell us 3 hours before the dlight

Ventajas: Crew on board were nice

Desventajas: Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow

Ventajas: We made the flight in great time after our connecting flight was delayed.

Desventajas: Our bags didn’t make our flight. We are very disappointed.

Desventajas: Very slow service at checkin, was not even available when I arrived at the airport

Ventajas: Time and Good clean place.. in This case airpöane..

Desventajas: It was not entreteiment st all

Ventajas: The flight was perfect! Great food,movies and I even got to sleep !

Desventajas: All was well!

Desventajas: Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all.

Ventajas: Nothing

Desventajas: Was delay 2 hours and they tell us 3 hours before the dlight

Ventajas: It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!

Ventajas: Puntualidad

Desventajas: Demora en la entrega de maletas

Desventajas: No wifi service

Ventajas: Staff very pleasant

Desventajas: Evening snack was not the greatest breakfast was pretty food

Ventajas: Very friendly and helpful crew.

Ventajas: Crew was awesome

Desventajas: .

Desventajas: Very slow service at checkin, was not even available when I arrived at the airport