Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
| Código IATA | AV |
|---|---|
| Rutas | 134 |
| Ruta principal | Medellín José María Córdova a Bogotá Aeropuerto Internacional El Dorado |
| Aeropuertos en los que opera | 49 |
| Aeropuerto principal | Bogotá Aeropuerto Internacional El Dorado |
Ventajas: Nothing
Desventajas: Five hours of delay are unacceptable
Ventajas: Cabin crew was attentive
Desventajas: Everything else. Airplane cleanliness, business class service mediocre. Awful on time record and indolent passenger services.
Desventajas: 3 hour delay
Desventajas: Nos cancelaron el vuelo En los dos viajes y lo re programaron haciendo mucha espera
Desventajas: En un vuelo de seis horas, dan un desayuno perfectamente diminuto y no hay nada más de comer el resto del vuelo. Entendemos que estén buscando cortar costos pero ser una low cost a precio full es inconsistente. Por lo menos vendan snacks en el avión!!!
Ventajas: Free alcohol
Desventajas: They overbooked the flight after I called to verify this didn't happen. The night crew in LAX (11/22) were rude, unhelpful and bad people. If I were a manager I would have fired everyone. I will never use Avianca again
Desventajas: Many delays, on my top 3, for worst airline travel.
Desventajas: Es prácticamente imposible e improbable que Avianca cumpla con el itinerario en un vuelo Bogotá Medellín el viernes en la tarde.
Ventajas: Muy amables buena atención aviones comodos
Desventajas: At the arrival the baggage claim was a mess. Total disorder.
Ventajas: Boarding was very well organized and staff was very attentive and worked hard to expedite process by reviewing documents, answering questions, organizing lines, and being always on time. Flight was very smooth and the crew did a great job informing, serving food, water and assisting people with their requests, purchases, etc.
Desventajas: what it is really important is being on time and have a safe flight and Avianca did these extremely well. Maybe the food could have been better but for the price paid can´t ask for more
Desventajas: I think it makes a huge difference when the crew says something comforting before or during turbulence instead of just “buckle seat belts” it’s so simple yet goes so far is soothing anxiety but we got “BUCKLE SEAT BELTS” like wow
Desventajas: Vuelo aplazado en dos ocasiones.
Cómo avianca no puede superar d manera inmediata cuando necesita relevar un piloto?
Desventajas: No food
Desventajas: My seat. It did not recline
Desventajas: Even worse than the flight GRU BOG. the delay in embarking was a mess, no explanation given, we stayed almost one hour waiting at the gantry. No food served in an international flight of almost 4 hours. Terrible airline.
Desventajas: Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca.
Desventajas: Bag arrival time. It took almost an hour for the bags to arrive.?
Ventajas: La ruta de vuelo, la comodidad, y la seguridad del vuelo.
Desventajas: No tenía 0antallas este avión
Desventajas: Que mientras esperábamos el despegue estuvo mucho tiempo con el aire acondicionado apagado y hacía mucho calor
Desventajas: Ya no dan comida
Desventajas: Food was served only once and when asked for anything to purchase or just to get something to eat- nothing was available for purchase but there were some chips that were never given to customers... very uncomfortable plain- no space to move, the handle of sit was broken and passenger ahead of us could not adjust her sit in the emergency row as it was going down and never upraight.. she had to take off and land in not very safe position!
Ventajas: Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!
Ventajas: FLight was fine. No entertainment nor wifi.
Desventajas: They had screens for seats but not really much service available.
Ventajas: Overall flight was fine. No entertainment nor wifi.
Desventajas: At check in in Bogota we asked which line to turn in luggage; as we had previously done online checkin. We were placed in a long line and waited about 45 min.s. Several people were allowed to bypass the line, as they were 'late' for their flight. When we were close to being served the attendant 'placing customers in lines' directed four or five groups from the special needs line ahead of our line in a row. We were told we had missed the baggage check in by 2 minutes and had to pay $60 usd to take an flight 2 hours later. We were then yelled at that we had been in the wrong line. There was another line, very fast one, one the opposite side of the gate area for those with 'bag drop' only needs. I had showed the airline personnel our check in info on my cell and was placed in the wrong line by them. So many problems at airport check in with this airline.
Desventajas: Me llegó un mensaje diciendo que Lemus vuelo lo habían atrasado 40 mini. Yo me relajé y cuando llegue al aeropuerto me llegó otro mensaje diciendo que ahora el retraso era sólo de 10 min. Casi pierdo el vuelo por estos mensajes
Ventajas: was very bad more than 6 hour to back to guatemala to salvador no eat nothing and waiting for trip I was requesting change the flight for another day and they said your flight is going late but no cancel i told they can't wait to much because i have sick conditions and need medicine on time and come my house at 2:00 am.
Desventajas: Changed the trip when the customer requested and said the truth if you are put two flight in the same airplane and waiting more than 5 hours.
Ventajas: Great customer service
Desventajas: Great flight
Ventajas: Great crew
Desventajas: Great service
Desventajas: Respect the scheduling!!!!
Ventajas: was on time
Desventajas: food in economy class
Ventajas: Puntual, cómodo, sercicio
Desventajas: Malos olores, rapidez al desembarcar
Ventajas: I loved that the crew was helpful especially when i experienced a medical issue. The crew and med staff helped me stay calm as they assisted me. I also love the food and drink options in economy.
Desventajas: It would be nice to have the option to check carry-on as the overhead bins filled up very quickly.
Ventajas: Aviones muy viejos
Desventajas: Mejorar los aviones
Ventajas: Plane was good, plane staff were good.
Desventajas: Forced to move seat (whole row of us) as plane was taxiing to the runway. Just managed to squeeze bag into overhead bin, sit down, and buckle in before we took off. Don't know why we had to move - not explained. Ended up with a middle seat rather than my booked window seat.
There was a curfew in Bogota, which caused the plane from Panama to Bogota to be late, thus ensuring I missed my connection. Rather than being put on the next plane, I was forced to miss not only my original one, but 2 further ones. So rather than arrive, as scheduled, at 15:15 I will arrive over 9 hours later, after midnight. Could have been handled better by Avianca.
Ventajas: I got there early and they put me on an earlier flight.
Desventajas: Cramped seats.
Ventajas: El entretenimiento es siempre bueno en Avianca y volvieron las cobijas en los vuelos largos!!!
Desventajas: Entiendo que bajen la cantidad y calidad de comida por costos, pero que las auxiliares de vuelo dejen la cabina económica sola, con una botella de agua y unos vasos atrás durante más de tres horas, no tiene presentación.
Si no quieren volver a dar maní o algo para picar en caso de necesidad, ok, pero vendan aunque sea!! Un vuelo de 6 horas con un yogurt y un cereal mini es invivible
Desventajas: Entertainment system need to be improved ASAP.
Ventajas: Te dan una experiencia inigualable
Ventajas: Si la predisposición de ayudar al cliente ya que por culpa del vuelo anterior Guayaquil- Bogota llegamos atrasados por el tiempo de espera del vuelo anterior
Desventajas: Que avianca mejore en atención y predisposición con el cliente
Ventajas: Asiento confortable.
Buena atención
Ventajas: Boarding process and check in were very fast
Desventajas: My seat was damaged and uncomfortable. The beverage options specifically in this flight were just two. They runout of some other options like wine.
Ventajas: Avianca has many route through South America hence it is convenient.
Desventajas: There is always short connections and many times I miss my flights. They do not offer compensation.
Ventajas: Great crew. Professional and helpful
Desventajas: Business class sets are outdated. Could have been a second, lighter meal served
Ventajas: Crew professional, available and helpful.
Desventajas: Business class seats are outdated.
Ventajas: Nothing
Desventajas: Everything
Ventajas: Si
Desventajas: Abordaje
Ventajas: Service
Desventajas: I am a TSA Pre-approved traveler and for some reason my ticket did not printed the logo. Agent tried to add it but it seems that because I bought through your site they were not able to fix it. Other than that it was great!!
Ventajas: AVIANCA a good airline
Ventajas: Asiento confortable
Ventajas: Still waiting for the last flight that they had to put us on.
Desventajas: No way to make a right connection In Bogotá and better customer service
Ventajas: Friendly crew
Desventajas: Boarding was from front to back and soooooo slow.
The connection in Bogotá was impossible since it took almost 2 hours to go through immigration. What a nightmare. After missing our connection, the Avianca Special Services associate wasn’t rude and non-communicative, and preferred to text her friends instead of attending to us.
Desventajas: Food, snacks, drinks, ice
Ventajas: Kind
Ventajas: not a lot of wait time
Desventajas: the boarding, dis embarking process, and the three my luggage breaking the suitcase as well they broke my fragile things inside of my suitcase. That was awful. It took an hour for them to put the luggage onto the conveyor belt.
Ventajas: It was a easy process to check in and the crew took care of us. Very professional
Desventajas: Entertainment
Ventajas: They gave us a pillow and a blanket
Desventajas: The earphones for the tv were weird
Desventajas: Please the bags are broken you should try to take them gently
Ventajas: Leaving and getting on time
Ventajas: Overall trip was ok
Desventajas: Lady guiding people to register luggage was rude
Ventajas: Muy amables buena atención aviones comodos
Desventajas: At the arrival the baggage claim was a mess. Total disorder.
Ventajas: Boarding was very well organized and staff was very attentive and worked hard to expedite process by reviewing documents, answering questions, organizing lines, and being always on time. Flight was very smooth and the crew did a great job informing, serving food, water and assisting people with their requests, purchases, etc.
Desventajas: what it is really important is being on time and have a safe flight and Avianca did these extremely well. Maybe the food could have been better but for the price paid can´t ask for more
Desventajas: I think it makes a huge difference when the crew says something comforting before or during turbulence instead of just “buckle seat belts” it’s so simple yet goes so far is soothing anxiety but we got “BUCKLE SEAT BELTS” like wow
Desventajas: My seat. It did not recline
Ventajas: La ruta de vuelo, la comodidad, y la seguridad del vuelo.
Desventajas: No tenía 0antallas este avión
Desventajas: Que mientras esperábamos el despegue estuvo mucho tiempo con el aire acondicionado apagado y hacía mucho calor
Desventajas: Ya no dan comida
Ventajas: Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!
Ventajas: Great customer service
Desventajas: Great flight
Ventajas: Great crew
Desventajas: Great service
Ventajas: Puntual, cómodo, sercicio
Desventajas: Malos olores, rapidez al desembarcar
Ventajas: I loved that the crew was helpful especially when i experienced a medical issue. The crew and med staff helped me stay calm as they assisted me. I also love the food and drink options in economy.
Desventajas: It would be nice to have the option to check carry-on as the overhead bins filled up very quickly.
Ventajas: I got there early and they put me on an earlier flight.
Desventajas: Cramped seats.
Ventajas: Te dan una experiencia inigualable
Ventajas: Asiento confortable.
Buena atención
Ventajas: Si
Desventajas: Abordaje
Ventajas: Service
Desventajas: I am a TSA Pre-approved traveler and for some reason my ticket did not printed the logo. Agent tried to add it but it seems that because I bought through your site they were not able to fix it. Other than that it was great!!
Ventajas: AVIANCA a good airline
Ventajas: Asiento confortable
Ventajas: It was a easy process to check in and the crew took care of us. Very professional
Desventajas: Entertainment
Ventajas: They gave us a pillow and a blanket
Desventajas: The earphones for the tv were weird
Desventajas: Please the bags are broken you should try to take them gently
Ventajas: Leaving and getting on time
Desventajas: En un vuelo de seis horas, dan un desayuno perfectamente diminuto y no hay nada más de comer el resto del vuelo. Entendemos que estén buscando cortar costos pero ser una low cost a precio full es inconsistente. Por lo menos vendan snacks en el avión!!!
Desventajas: Many delays, on my top 3, for worst airline travel.
Desventajas: Vuelo aplazado en dos ocasiones.
Cómo avianca no puede superar d manera inmediata cuando necesita relevar un piloto?
Desventajas: No food
Desventajas: Bag arrival time. It took almost an hour for the bags to arrive.?
Ventajas: FLight was fine. No entertainment nor wifi.
Desventajas: They had screens for seats but not really much service available.
Ventajas: Overall flight was fine. No entertainment nor wifi.
Desventajas: At check in in Bogota we asked which line to turn in luggage; as we had previously done online checkin. We were placed in a long line and waited about 45 min.s. Several people were allowed to bypass the line, as they were 'late' for their flight. When we were close to being served the attendant 'placing customers in lines' directed four or five groups from the special needs line ahead of our line in a row. We were told we had missed the baggage check in by 2 minutes and had to pay $60 usd to take an flight 2 hours later. We were then yelled at that we had been in the wrong line. There was another line, very fast one, one the opposite side of the gate area for those with 'bag drop' only needs. I had showed the airline personnel our check in info on my cell and was placed in the wrong line by them. So many problems at airport check in with this airline.
Ventajas: was on time
Desventajas: food in economy class
Ventajas: Plane was good, plane staff were good.
Desventajas: Forced to move seat (whole row of us) as plane was taxiing to the runway. Just managed to squeeze bag into overhead bin, sit down, and buckle in before we took off. Don't know why we had to move - not explained. Ended up with a middle seat rather than my booked window seat.
There was a curfew in Bogota, which caused the plane from Panama to Bogota to be late, thus ensuring I missed my connection. Rather than being put on the next plane, I was forced to miss not only my original one, but 2 further ones. So rather than arrive, as scheduled, at 15:15 I will arrive over 9 hours later, after midnight. Could have been handled better by Avianca.
Desventajas: Entertainment system need to be improved ASAP.
Ventajas: Great crew. Professional and helpful
Desventajas: Business class sets are outdated. Could have been a second, lighter meal served
Ventajas: Crew professional, available and helpful.
Desventajas: Business class seats are outdated.
Ventajas: Kind
Ventajas: Overall trip was ok
Desventajas: Lady guiding people to register luggage was rude
Ventajas: Nothing
Desventajas: Five hours of delay are unacceptable
Ventajas: Cabin crew was attentive
Desventajas: Everything else. Airplane cleanliness, business class service mediocre. Awful on time record and indolent passenger services.
Desventajas: 3 hour delay
Desventajas: Nos cancelaron el vuelo En los dos viajes y lo re programaron haciendo mucha espera
Ventajas: Free alcohol
Desventajas: They overbooked the flight after I called to verify this didn't happen. The night crew in LAX (11/22) were rude, unhelpful and bad people. If I were a manager I would have fired everyone. I will never use Avianca again
Desventajas: Es prácticamente imposible e improbable que Avianca cumpla con el itinerario en un vuelo Bogotá Medellín el viernes en la tarde.
Desventajas: Even worse than the flight GRU BOG. the delay in embarking was a mess, no explanation given, we stayed almost one hour waiting at the gantry. No food served in an international flight of almost 4 hours. Terrible airline.
Desventajas: Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca.
Desventajas: Food was served only once and when asked for anything to purchase or just to get something to eat- nothing was available for purchase but there were some chips that were never given to customers... very uncomfortable plain- no space to move, the handle of sit was broken and passenger ahead of us could not adjust her sit in the emergency row as it was going down and never upraight.. she had to take off and land in not very safe position!
Desventajas: Me llegó un mensaje diciendo que Lemus vuelo lo habían atrasado 40 mini. Yo me relajé y cuando llegue al aeropuerto me llegó otro mensaje diciendo que ahora el retraso era sólo de 10 min. Casi pierdo el vuelo por estos mensajes
Ventajas: was very bad more than 6 hour to back to guatemala to salvador no eat nothing and waiting for trip I was requesting change the flight for another day and they said your flight is going late but no cancel i told they can't wait to much because i have sick conditions and need medicine on time and come my house at 2:00 am.
Desventajas: Changed the trip when the customer requested and said the truth if you are put two flight in the same airplane and waiting more than 5 hours.
Desventajas: Respect the scheduling!!!!
Ventajas: Aviones muy viejos
Desventajas: Mejorar los aviones
Ventajas: El entretenimiento es siempre bueno en Avianca y volvieron las cobijas en los vuelos largos!!!
Desventajas: Entiendo que bajen la cantidad y calidad de comida por costos, pero que las auxiliares de vuelo dejen la cabina económica sola, con una botella de agua y unos vasos atrás durante más de tres horas, no tiene presentación.
Si no quieren volver a dar maní o algo para picar en caso de necesidad, ok, pero vendan aunque sea!! Un vuelo de 6 horas con un yogurt y un cereal mini es invivible
Ventajas: Si la predisposición de ayudar al cliente ya que por culpa del vuelo anterior Guayaquil- Bogota llegamos atrasados por el tiempo de espera del vuelo anterior
Desventajas: Que avianca mejore en atención y predisposición con el cliente
Ventajas: Boarding process and check in were very fast
Desventajas: My seat was damaged and uncomfortable. The beverage options specifically in this flight were just two. They runout of some other options like wine.
Ventajas: Avianca has many route through South America hence it is convenient.
Desventajas: There is always short connections and many times I miss my flights. They do not offer compensation.
Ventajas: Nothing
Desventajas: Everything
Ventajas: Still waiting for the last flight that they had to put us on.
Desventajas: No way to make a right connection In Bogotá and better customer service
Ventajas: Friendly crew
Desventajas: Boarding was from front to back and soooooo slow.
The connection in Bogotá was impossible since it took almost 2 hours to go through immigration. What a nightmare. After missing our connection, the Avianca Special Services associate wasn’t rude and non-communicative, and preferred to text her friends instead of attending to us.
Desventajas: Food, snacks, drinks, ice
Ventajas: not a lot of wait time
Desventajas: the boarding, dis embarking process, and the three my luggage breaking the suitcase as well they broke my fragile things inside of my suitcase. That was awful. It took an hour for them to put the luggage onto the conveyor belt.
