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Ventajas: The crew was nice

Desventajas: There was maintenance happening on the plane after everyone boarded. It was a long wait on the plane and it could have been better if that was done before boarding.

Desventajas: My seat back screen was inoperable. I had other stuff to do, so not a problem although I would have liked having music and movie options. Oh well... In other news, AA’s morning food options are incredibly lame. It’s almost as if they don’t want to sell any food. Finally, can come one tell me where to buy stock in those mediocre little Biscotti cookies they (and every other airline) pass out for free? Must be KILLING it!

Ventajas: Flight crew were good.

Desventajas: My checked baggage did not make it on this flight even though it was checked in over an hour before the flight. I have been getting the runaround at the Baggage Claim area and on the phone. It may be delivered tomorrow afternoon and I have food items in the baggage and it may not be delivered until the afternoon of the next day. They don’t have a good baggage tracking system.

Ventajas: Very uncomfortable seat - and I’m thin.

Desventajas: Outlets not working for my row

Desventajas: Why did aa.com make a connection with alaska airlines? I had to LEAVE the airport to switch termknals, go through security again, then my luggage never made it to the next flight.

Ventajas: Movie selection and internet quality was Ok

Desventajas: The attendant made me check in my only carry on bag despite there was plenty of space on the plane for it. My bag was subsequently lost in the airport as it was moved to a different carousel without any notice. There was no food offered.

Ventajas: Nothing

Desventajas: Flight delay over 7 hours

Ventajas: Nothing at all.

Desventajas: Not run late, have entertainment on board and provide better snacks.

Ventajas: nothing

Desventajas: plane stated wifi available but did not work. plane was outdated also no power at seats available

Ventajas: None stop flight

Desventajas: Delay and unorganized boarding.

Ventajas: I paid $118 for an extra legroom seat (D26) which then turned into a pass through for passengers to cut across to the other side to use the lavatory. This happened throughout the flight, hence took away the comfort I paid for and needed on this long flight.

Desventajas: The food. I mean who makes this stuff?

Ventajas: The flight attendants were the best!

Desventajas: Even though there were 4 seats across, the rows were too close together and there was absolutely no space at the back by the toilet. The last 3 overhead bins were non-existent for passengers (being taken up with flight equipment). Extremely uncomfortable plane!

Ventajas: It was difficult to find something to like.

Desventajas: Everything could have been better. The terminal out of Charlotte looked like a bus terminal, unacceptable for AA since it is one of their hubs. I understand it was a busy holiday weekend, but the airline should have been better prepared for our arrival. While the pilot did an excellent job in getting us in NY on time after airport delays on departure, AA must have not had enough staff working when we arrived. Customers waited over 30 minutes for bags to arrive, which arrived at a different belt than what had been originally scheduled. There were no AA staff in sight when we arrived in NY either. I will do my best not to fly AA again.

Desventajas: they keep using a very old 767: no personal entertainment screen, no USB outlet and absolutely freezing temperature. Most of the people put on their heavy coats.

Desventajas: Our family of 7, with 5 kids aged 7-14 were spread over the plane. It has been awhile since I flew AA...No entertainment system like United Airlines.

Ventajas: Good crew

Desventajas: My tv monitor did not work.

Desventajas: Sat on runway for 30 Minutes at the end of the flight.

Ventajas: Before boarding, which was late, the crew called me to the podium twice to ask me to give up my aisle seat which I had pre-booked, each time losing me my seat in the crowded waiting area. The flight arrived in SFO two hours late.

Desventajas: The flight could have been on time and the boarding crew could have been considerate.

Desventajas: The flight was delayed for two hours

Desventajas: Fog in Philly. AA should have diverted our plane to a bigger airport where AA could have serviced us (eg. Washington DC). Instead AA diverted us to Salibury/Ocean City!! We missed our connections.

Desventajas: Poor planning caused us to sit on the ramp an hour and a half for a gate to open up.