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Ventajas: The seat assigned

Desventajas: Not having to pay so much for a carry on luggage

Desventajas: The flight delayed more than 1,5 hour. Lost my connection from Guarulhos to Salvador and had a sleep over in São Paulo. Arrived to Salvador a day after.

Ventajas: I had few questions about emigration in São Paulo and they helped, the food was good and all were very kind!

Ventajas: The seat

Desventajas: The food. Awful. Awful. Beyond awful.

Desventajas: 1 hour delay! They charge you for everything!

Ventajas: El avión

Desventajas: Hice mi check in y en la facturación de equipajes sin explicación la mujer en el puesto me cambió del pasillo 2 a uno antes de la salida de emergencia muy incómodo.

Ventajas: departed on time great crew

Desventajas: baggage weight limit low for international flight

Ventajas: ¡¡se fueron temprano!!!

Ventajas: My seat's video was on the blink. Stewardess kindly upgraded me to emergency aisle window.

Ventajas: Crew members were friendly and helpful

Desventajas: Boarding, comfort of seats

Ventajas: La puntualidad u amabilidad del personal

Desventajas: Más opciones de menú, espacio en asiento

Desventajas: Check in seemed to take awhile even though when we arrived there were only a couple of people in front of us. They had multiple staff but seemed to have issues getting the computers to work or it took very long for the staff to log into the systems.

Ventajas: Seats.

Desventajas: Food.

Desventajas: Service Provide more information about the status do the flight

Ventajas: Nothing

Desventajas: Flight delayed due to a pilot’s meeting. Check in time overall took 1 hour

Ventajas: Quickness

Desventajas: Better seats and better boarding access

Ventajas: Crew speaking french

Desventajas: Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful.

Desventajas: Plane delay made us leave after midnight.

Ventajas: Entretenimiento bueno

Desventajas: Comidad, podrian entregar antiparras y tapones de oido ... ah y calcetines tbn

Desventajas: checkin process at cusco airport was very bad. there was a line 1hr long to checkin suticases and there was no one at the payment counter to accept payment for suitcases.

Desventajas: 1 horas de retraso! Te cobran por todo!

Ventajas: Nada.

Desventajas: 2 malos vuelos con esta empresa en sólo 3 días. El vuelo Asunción Santacruz llegó con 7 horas de retraso debido a un problema técnico (era un vuelo de 90 minutos) el vuelo de Santa Cruz a Asunción despegó y cuando regresó después de 1 hora de vuelo debido a la ventana de choque en la cabina. Creo que no se trata de mala suerte, sino de un problema de falta de respeto del procedimiento de mantenimiento... No volaré con ellos nunca más.

Ventajas: ¡¡se fueron temprano!!!

Ventajas: este vuelo estuvo bien

Ventajas: The pilots were polite and arrived early at destination.

Desventajas: Could provide a menu card, like every other airline. Instead of listing every single option to everyone on the plane. And maybe use bigger cups that hold more than 3-4 ounces?? Especially when the airport takes away peoples liquids (see below). Ridiculous. Not necessarily with flight, more with Lima airport “security” - they took away ALL bottled liquids more than 3 oz. AT THE GATE. Even bottled water purchased 20 feet from the gate. And they couldn’t explain why. Just got a bunch of shrugs. Why take sealed water purchased at their own airport away before an international 8+ hour flight???

Desventajas: Latam could be better if permit that customer can change the sit at check in.

Ventajas: individual set of headphones and screens for entertainment

Desventajas: drinks service

Desventajas: Nothing

Ventajas: Nothing

Desventajas: Nos tienen esperando 40 minutos en el avión sin dejarnos bajar, he perdido mi taxi y ya lo cobraron de mi tarjeta. Es una burla LATAM siempre jugando con mi tiempo... siempre.

Ventajas: individual set of headphones and screens for entertainment

Desventajas: drinks service

Desventajas: The flight was late

Ventajas: The cleanliness of the aircraft and the staff professionalism

Desventajas: No

Ventajas: Entretenimiento bueno

Desventajas: Comidad, podrian entregar antiparras y tapones de oido ... ah y calcetines tbn

Desventajas: Almost everything. This airline charges normal fees and offers low cost service. Very bad

Ventajas: The cleanliness of the aircraft and the staff professionalism

Desventajas: No

Desventajas: They had no sandwiches for sale! No entertainment

Ventajas: punctuality

Desventajas: 45 minutes between getting off the plane and getting your bags is ridiculous

Ventajas: Foot rest in coach

Desventajas: Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly

Ventajas: Easy access to entertainment via my phone

Desventajas: Better snacks

Ventajas: The crew that flew us there was great

Desventajas: they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason.

Desventajas: They had no sandwiches for sale! No entertainment

Ventajas: La puntualidad u amabilidad del personal

Desventajas: Más opciones de menú, espacio en asiento

Ventajas: Crew was nice

Desventajas: I could have been allowed to take an earlier flight and you could offer complimentary beverages

Ventajas: Nothing

Desventajas: I could have been warned that you need to get a pass to go to Hanga Roa before you can board. I had checked because I had heard there was a fee but upon investigation, it was said that this requirement had been eliminated. Wrong!! You still need the pass but you don’t get charged a fee. The extra time required for this tedious meant we missed our chance to check bags and do incurred hundreds of dollars more to get on the same flight the next day. No Bueno!!! This should be highlighted up front!!

Ventajas: punctuality

Desventajas: 45 minutes between getting off the plane and getting your bags is ridiculous

Desventajas: Almost everything. This airline charges normal fees and offers low cost service. Very bad

Ventajas: Crew was nice

Desventajas: I could have been allowed to take an earlier flight and you could offer complimentary beverages

Ventajas: Rápido abordaje, muy organizado.

Desventajas: Plane delay made us leave after midnight.

Desventajas: Be on time

Ventajas: Todo puntual

Desventajas: Mas comida y bebidas durante el vuelo

Ventajas: Foot rest in coach

Desventajas: Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly

Desventajas: Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours.

Ventajas: My seat's video was on the blink. Stewardess kindly upgraded me to emergency aisle window.

Ventajas: Crew was great. Seat was great.

Desventajas: Food. I didnt eat anything else on this trip with the exception of LATAMs provided meal and by landing I was in the ER with a food borne disease. Fluids coming out both ends hooked up to an IV to rehydrate my body while they ran tests which confirmed the food... Everything else was great just don't eat the food.

Desventajas: Almost everything. This airline charges normal fees and offers low cost service. Very bad