Encuentra vuelos baratos de Trujillo a Arequipa Rodriguez Ballon (TRU - AQP)

We flew Latam to go snowboarding in Argentina. The moment we arrived at the desk to check in, it was chaos. We waited in line for almost 2 hours to check in. When we got to Buenos Aires, our snowboard bags had not made it on the flight. Having to deal with Latam agents who hardly spoke English and were not helpful at all was intensity frustrating. Our bags finally got to our destination 2 days later. We had to drive to the airport to pick them up because they were not going to deliver them for another day, so we would have been 3 days without our snowboard gear. Latam did nothing to compensate us for the days lost no did they even seem to care. This is one of the most frustrating companies I have ever dealt with. I booked a return flight on Delta and lost $1000 just so I don’t have to deal with Latam again. Any money you save on a flight is not worth having to deal with this company. Stick with reliable American-based companies with customer service that is up to American standards.

The plane itself was awesome!

The customer service I received on the plane however was probably the worst service I've ever had and I fly a lot. From a stewardess giving me grief for requesting coke and crackers to the overall customer experience was very much lacking!

I like Everthing ......viva air sucks

Cabin crew were excellent Business class seating quite roomy

Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose.

no dieron comida

The flight was on time. Family boarding was super helpful when traveling with a toddler. The plane was clean.

The seat assigned to my daughter had a faulty life jacket and the crew wanted our family to split up. My daughter is 2 and didn't like that her dad was moving somewhere else as we were taking off. Since the crew member didn't want to ask the individual sitting next to me, I asked if she would mind moving so that our family could stay together.

Thumbs up

Everything was fair

Todo estuvo en general bien, pero era un vuelo operado por EVELOP para AVIANCA y la calidad no es la misma (pero el precio si)

Todo estuvo en general bien, pero era un vuelo operado por EVELOP para AVIANCA y la calidad no es la misma (pero el precio si)

In-flight entertainment is very good with a good selection of movies and TV shows.

Flight was first delayed 1 hour then jumped to 3 more hours. Gate was constantly changing so we relaxed at a nearby gate. Never heard a boarding call. Then there's a security check right before you get on the plane so we have to throw away bottles of water that were bought in the terminal after passing initial security. Ridiculous!! How are we to keep hydrated on a 10 hour flight without being able to bring water on the plane?? The flight attendants should, at least, come around with cups of water. Service on LAN was excellent 10 years ago but has deteriorated when it changed to LATAM.

Cabin crew were excellent Business class seating quite roomy

Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose.

Deben ofrecer salas VIP en LIMA, con un boucher esta Ok, pero sigue siendo economico no servicio.

I had to pay for everything. only the water was for free. No, of course I had to pay for that on the ticket plane.

The Crew tried to work with what they have.

1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child

Tuvo un retraso de 50 minutos.

7:50 am flight, arrived EZE 5 am as instructed, boarded plane at 10:40 am, missed connecting flight and spent 14 hours in Lima, shuttled off to a hotel 1-1/2 away, for a 2am flight. Arrived next day in LA and missed shuttle. Both legs very poor service on and off airplane, added security for having to enter Peru complicated and delayed things further. LAN used to be the best to SA, LATAM is the worst, never again.

The plane itself was awesome!

The customer service I received on the plane however was probably the worst service I've ever had and I fly a lot. From a stewardess giving me grief for requesting coke and crackers to the overall customer experience was very much lacking!

Thumbs up

Everything was fair

Atencion

Todo dentro de mis espectativas

Todo estuvo en general bien, pero era un vuelo operado por EVELOP para AVIANCA y la calidad no es la misma (pero el precio si)

Todo estuvo en general bien, pero era un vuelo operado por EVELOP para AVIANCA y la calidad no es la misma (pero el precio si)

From NY to the San Salvador we arrive safe excellent fly. What I did not like was to wait 4hours and 54 minutes . And to Waite 3 more hours almost the fly from El San Salvador to Panama and the fly was for 1 hour and 54 minutes that’s was too much to wait and was very awful. Avianca food did not like it. Thanks,

I like Everthing ......viva air sucks

7:50 am flight, arrived EZE 5 am as instructed, boarded plane at 10:40 am, missed connecting flight and spent 14 hours in Lima, shuttled off to a hotel 1-1/2 away, for a 2am flight. Arrived next day in LA and missed shuttle. Both legs very poor service on and off airplane, added security for having to enter Peru complicated and delayed things further. LAN used to be the best to SA, LATAM is the worst, never again.

Tuvo un retraso de 50 minutos.

In-flight entertainment is very good with a good selection of movies and TV shows.

Flight was first delayed 1 hour then jumped to 3 more hours. Gate was constantly changing so we relaxed at a nearby gate. Never heard a boarding call. Then there's a security check right before you get on the plane so we have to throw away bottles of water that were bought in the terminal after passing initial security. Ridiculous!! How are we to keep hydrated on a 10 hour flight without being able to bring water on the plane?? The flight attendants should, at least, come around with cups of water. Service on LAN was excellent 10 years ago but has deteriorated when it changed to LATAM.

Todo estuvo en general bien, pero era un vuelo operado por EVELOP para AVIANCA y la calidad no es la misma (pero el precio si)

Todo estuvo en general bien, pero era un vuelo operado por EVELOP para AVIANCA y la calidad no es la misma (pero el precio si)

Everything

The airplane and blankets were super comfortable. Most importantly the flight was on time.

Thumbs up

Everything was fair

Todo estuvo en general bien, pero era un vuelo operado por EVELOP para AVIANCA y la calidad no es la misma (pero el precio si)

Todo estuvo en general bien, pero era un vuelo operado por EVELOP para AVIANCA y la calidad no es la misma (pero el precio si)

The flight was on time. Family boarding was super helpful when traveling with a toddler. The plane was clean.

The seat assigned to my daughter had a faulty life jacket and the crew wanted our family to split up. My daughter is 2 and didn't like that her dad was moving somewhere else as we were taking off. Since the crew member didn't want to ask the individual sitting next to me, I asked if she would mind moving so that our family could stay together.

Atención del personal

La cantidad de tiempo que estuve en el aeropuerto para llegar ya que por la tarifa tiempo de un país a otro

Food was good. Free alcohol. Soft landings.

I like Everthing ......viva air sucks

Cabin crew were excellent Business class seating quite roomy

Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose.

Tuvo un retraso de 50 minutos.

The Crew tried to work with what they have.

1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child

Los aviones eran muy poco confortables para un vuelo de tantas horas

7:50 am flight, arrived EZE 5 am as instructed, boarded plane at 10:40 am, missed connecting flight and spent 14 hours in Lima, shuttled off to a hotel 1-1/2 away, for a 2am flight. Arrived next day in LA and missed shuttle. Both legs very poor service on and off airplane, added security for having to enter Peru complicated and delayed things further. LAN used to be the best to SA, LATAM is the worst, never again.

I like Everthing ......viva air sucks

The plane itself was awesome!

The customer service I received on the plane however was probably the worst service I've ever had and I fly a lot. From a stewardess giving me grief for requesting coke and crackers to the overall customer experience was very much lacking!

Nothing will never fly this airline again

This is a cheap airline. They use old planes. Boarding is confusing. Communication about delays is terrible. Every LC peru flight we took was delayed.

No communication on delayed, inaccurate information. Flight Attendants are rude. Never again on LCPeru. Worst airline ever.

Nothing

Problems to check In (too slow), and the fly finally departuted late. Unconfortable seat

The flight was on time. Family boarding was super helpful when traveling with a toddler. The plane was clean.

The seat assigned to my daughter had a faulty life jacket and the crew wanted our family to split up. My daughter is 2 and didn't like that her dad was moving somewhere else as we were taking off. Since the crew member didn't want to ask the individual sitting next to me, I asked if she would mind moving so that our family could stay together.

Todo estuvo muy bien lo recomiendo gracias

Atención del personal

La cantidad de tiempo que estuve en el aeropuerto para llegar ya que por la tarifa tiempo de un país a otro

From NY to the San Salvador we arrive safe excellent fly. What I did not like was to wait 4hours and 54 minutes . And to Waite 3 more hours almost the fly from El San Salvador to Panama and the fly was for 1 hour and 54 minutes that’s was too much to wait and was very awful. Avianca food did not like it. Thanks,