Encuentra vuelos baratos en Kenya Airways

Denied boarding, lost money

Ventajas: Nothing

Desventajas: Made it to the airport 1hour and 15 min before the flight and was denied boarding. Airport would not allow me to see the ticket agent. Terrible experience.

Missed KQ Flight connection with 15 mins before departure

Desventajas: In a lot of airports, if a flight is delayed, the airline is aware and holds planes on the ground for a few mins if there are multiple people that will miss the connection. In this case, we were delayed for 2 hours, arrive to Nairobi and am at the gate 15 mins before and they sent me to customer service as the gate had just closed. More than 5 other people on the flight missed this common connection as well. Not only did KQ not have a system in place to work with other flights, the service area was completely swamped. People missed their connections because they couldn't get to the front in time to have a boarding pass printed or have a question answered. The staff were rude and didn't give eye contact or answer questions.

I didn't fly KENYA Airways

Ventajas: I got moved to a different airline and was not notified so when I got there over 2 hours early for KENYA FLIGHT I was hustled and bustled and BUSSED TO A DIFERENT TERMINAL at Dubai airport, then chastise, harangued and insulted by new airline staff for being "Late" and they couldn't guarantee I would make the flight. I it on board and someone else was in my seat. HE. Got bumped to first class...

Desventajas: See above...the whole experince

Outdated

Ventajas: The flight arrived early to Bangkok

Desventajas: The plane was old. Some seats didn't recline. My husband's sound system didn't work. The audio selection was minimal. The bathroom started out filthy with urine everywhere, and stayed that way. These things are inconvenient on a 10 hour flight!

Desventajas: Boarding procedures took too long consequently missed connecting flight. Crew seemed overwhelmed, chicken dinner was half cooked, entertainment system didn't work.