Ventajas: I liked everything
Cheking
Ventajas: El personal del cheking , no me facilitó ninguna solución para mi problema
Desventajas: El personal del cheking no me facilitó ninguna solución y perdí el vuelo
Very good
Ventajas: The service, chairs comfort
Desventajas: The flight was delayed 50 minutes we sat in the plane
Desventajas: the flight have a delay...and then.after we landing...we arrest and that we need to take a bus 3a to Hamburg...so.. just in 6am we get to hamburg..the worth flghit ever...
Luggage Issue
Desventajas: As I value constructive feedback, the below outlines major concerns I experienced during this journey:
1- The checkin process was so unorganized!
2- Pilot not providing enough information (about delays, expected time of arrival...)
3- Surprisingly.. arriving to Beirut with no luggage. Would have appreciated an early notice about this and not getting to Lebanon and receive this news - especially that the cause was "You were too many on the plane and your luggage couldn't be all sent together" - I believe that when trust is put in an airline over a journey like this, the least I can expect is arriving to my destination safe, secure, having my luggage with me. More precisely, on such an expensive flight, booked because it was direct, and the risk of having such an issue was theoretically 0%.
4- Receiving the luggage after more than 50 hours of our arrival!
Ventajas: A courteous and pleasant staff. I will certainly fly with them again in the future
Desventajas: Seats are cramped up against each other. but hey - this was airbus 319...
Ventajas: Estuvo bien pero recomendaría que pusieran wifi o más que sea usb para cargar los móviles etc y si fuese así lo recomendaría al 100%
Desventajas: Estaba bien aceptable
Confusion at Check-in
Desventajas: The airport staff was confused about what check-in line we were to cue-up in.
Ventajas: Personal excelente,servicio muy bueno y cómodo
Desventajas: Salió con 40 min.de retraso,sin avisar.Ni pude hacer check in on line desde mi móbil,sin motivo
Ventajas: Service
Desventajas: No clear instruction and follow up on special cargo
A bit disappointing and uncomfortable
Ventajas: Direct flights from Germany. Friendly crew. OK meal. Smooth landing
Desventajas: Expensive flight. Seats are cramped up against each other with no adequate legroom, pushing the knees against the front seat. Forced to check in my carry on since it exceeded 6 kilos (that's very little for an international flight)
les falta mucha logística
Ventajas: nada en especial
Desventajas: la comida no sabia bien. El procesos de check un es un desastre lo mismo que el abordaje y la recogida de la maleta casi nos deja el ultimo bus del aeropuerto por su ineptitud para descargar la maleta.
y para acabar de ajustar las maletas estaban mojadas por que las dejaron mucho tiempo bajo la lluvia
Ventajas: I liked everything
Very good
Ventajas: The service, chairs comfort
Desventajas: The flight was delayed 50 minutes we sat in the plane
Ventajas: Personal excelente,servicio muy bueno y cómodo
Desventajas: Salió con 40 min.de retraso,sin avisar.Ni pude hacer check in on line desde mi móbil,sin motivo
Ventajas: Service
Desventajas: No clear instruction and follow up on special cargo
Ventajas: A courteous and pleasant staff. I will certainly fly with them again in the future
Desventajas: Seats are cramped up against each other. but hey - this was airbus 319...
Ventajas: Estuvo bien pero recomendaría que pusieran wifi o más que sea usb para cargar los móviles etc y si fuese así lo recomendaría al 100%
Desventajas: Estaba bien aceptable
Confusion at Check-in
Desventajas: The airport staff was confused about what check-in line we were to cue-up in.
Cheking
Ventajas: El personal del cheking , no me facilitó ninguna solución para mi problema
Desventajas: El personal del cheking no me facilitó ninguna solución y perdí el vuelo
Desventajas: the flight have a delay...and then.after we landing...we arrest and that we need to take a bus 3a to Hamburg...so.. just in 6am we get to hamburg..the worth flghit ever...
Luggage Issue
Desventajas: As I value constructive feedback, the below outlines major concerns I experienced during this journey:
1- The checkin process was so unorganized!
2- Pilot not providing enough information (about delays, expected time of arrival...)
3- Surprisingly.. arriving to Beirut with no luggage. Would have appreciated an early notice about this and not getting to Lebanon and receive this news - especially that the cause was "You were too many on the plane and your luggage couldn't be all sent together" - I believe that when trust is put in an airline over a journey like this, the least I can expect is arriving to my destination safe, secure, having my luggage with me. More precisely, on such an expensive flight, booked because it was direct, and the risk of having such an issue was theoretically 0%.
4- Receiving the luggage after more than 50 hours of our arrival!
A bit disappointing and uncomfortable
Ventajas: Direct flights from Germany. Friendly crew. OK meal. Smooth landing
Desventajas: Expensive flight. Seats are cramped up against each other with no adequate legroom, pushing the knees against the front seat. Forced to check in my carry on since it exceeded 6 kilos (that's very little for an international flight)
les falta mucha logística
Ventajas: nada en especial
Desventajas: la comida no sabia bien. El procesos de check un es un desastre lo mismo que el abordaje y la recogida de la maleta casi nos deja el ultimo bus del aeropuerto por su ineptitud para descargar la maleta.
y para acabar de ajustar las maletas estaban mojadas por que las dejaron mucho tiempo bajo la lluvia