La hospitalidad y limpieza
La zona de la ciudad. El espacio del vestíbulo del hotel Los cuartos de baño son pequeños, no hay transporte gratuito, no hay Happy Hour en fin de semana
Sra. Cleo era muy servicial.
beautiful ...great friendly staff-spectacularly clean
I found the hotel to be as nice as the pictures and the staff to be friendly and helpful
The hotel was beautiful,and the rooms were nice and clean.The young lady who checked us in was so pleasant. We were very impressed. We were vey disappointed that the swimming pool wasn't cleaned,especially with it being so hot!
Nice rooms and pool, breakfast OK and service and staff very nice. Close to train station - free shuttle service in 5 miles radius No personality about the hotel
I loved the apartment style look, the living room was separate from the bedroom. Very spacious. I loved alll the mirrors! There was no rush to check out. My view was a bit ugly but that was totally do able.
Very nice clean and spacious room. The bathroom was very nice however there was no extractor for the steam from the shower and lighting was very poor. Lightning was also limited in the bedroom of the suite, but good lighting in living area.
Bring your own towels if you wish to stay here. Poor room service
Very classy place, super clean, not expensive at all for how nice and easy it was to stay here! The staff when checking in wasn't super helpful. When we came back later the staff was awesome. Get that young man off your team or teach him how to talk to guests and you'll be golden!
The entrance, my family and i like the lobby fibe a lot very specious The tub in our room was rusty and dirty and the carpet needs a little TLC. the room we stayed at by the window on top was crack.
Suite with separate bedroom for less than the cost of a regular room at most hotels with the Kayak deal. Nice rooms, nice hotel, clean and well kept. Very satisfied overall. Beds were hard and uncomfortable. We had a room with double beds and they seemed smaller than average, to the point that rather than sharing with my husband, I wound up sharing with our youngest child because the double bed was not big enough to accomodate 2 adults comfortably. Mattress was hard. Had some problems with our restroom facilities: Toilet didn't work right, shower handle was on backwards. Otherwise, everything was wonderful and I would absolutely return for what we paid for this room. Very nicely accommodated my large family for much less than we would have paid elsewhere.
Conectado con el centro comercial Galleria, habitación grande
El personal era excelente...
El centro comercial tenía American Girl, restaurantes, patinaje sobre hielo y más. Mis hijos me piden que nos alojemos allí de nuevo. Construcción en el parking
Tamaño y calidad de la habitación
Bonitas habitaciones Pequeña piscina
Uno de los mejores! El personal era muy servicial. El restaurante/bar era genial. Absolutamente nada negativo durante mi estancia. Cuando en Dallas, me alojaré allí de nuevo.
amplitud y comodidad de las habitaciones y diseno.
El aspecto y el personal del bar es agradable Personal de recepción algo vago y desdeñoso. Nos dieron una habitación cerca de la construcción. Almohadas y edredones sucios (olía al perfume de otros clientes). Aire acondicionado roto, en una habitación recién renovada.
Muy limpio y el personal era muy cortés y profesional La piscina estaba en construcción y oía ruidos todo el día. Nadie me hizo saber el hotel estaba bajo construcción. Me fui un día antes por el ruido.
We loved many things about the hotel. The room was very nice, especially the bed. The bed felt as if the result of a blanket having sex with a cloud. It was the comfiest sleep I'd ever had. The entrance tithe hotel was gorgeous and well prepared. It was inviting, as well as relaxing. The view from our hotel room, though we were only on the second floor, was astonishing. You could see the CBS Television building, and many other various skyscrapers. The staff was friendly and helpful. There isn't many bad things to say, but everything has it's ups and downs. One issue with the hotel was the carpet stains. They were few in number, but they were still very noticeable and obvious. Another issue was the lack of staff. It was hard to find someone who could assist us. There was also the issue of the A/C. The A/C blew cold and we would wake up freezing, but it didn't blow hard. We had to let the A/C blow for four hours or so before the room cooled off, and that was my main issue. My big issue was when I went to eat breakfast here. I picked up a stack of unclean plates and finally found a decent one. The plates had food on them and water spots and so did the silverware. I was very disappointed in how unclean they were. I didn't want to eat off of anything until I hunted for clean plates and silverware.
Nice, clean room. Nice, helpful staff. Will definitely stay here again.
I made a reservation for two beds. My reservation was taken... But not held. They ran out of rooms with two beds. Apparently this hotel doesn't understand what a reservation is or how the process works.
Hotel was quiet, which allowed for a good night's sleep, and the beds were comfortable. Complimentary breakfast was decent. Not enough parking.
The room was clean and tended to. We had the occasion to go to the front desk several times for various things. Everyone was friendly, professional and helpful. PS, couldn't figure out how to rate the 5star section but would have rated them all 5. N/A
It was an expedi value so I got what I thought was a good price. Floors and bathroom were dirty. Reception didn't tell me anything about the amenities etc. over all it was blah and I wouldn't go there or recommend it.
The size of the room is great. Love the Hyatt
The kitchen was a bonus and having a separate bedroom with a second tv. There could be more channels on tv.
I like that the living area and bedroom are separate areas. Good breakfast!
layout of room was just what we needed. separate bedroom with VERY comfortable king-size bed. small living room area. small kitchen & sitting area across from kitchen where I could set up my laptop. some funny smells in hallways at times, but none in room.
The room was really good with a small kitchen just like a suite. It was reasonably quiet which is something we haven't found in too many hotels in USA. T 5.30 to 7.00 'social time' in the lobby with complimentary food and drinks was a lovely addition any nothing really except we had trouble getting regular coffee for the coffee machine as well as replenishments for shampoo etc. Probably an oversize but annoying as reception wasn't able to help.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Parking, close location to other stores, price!
Great staff Wifi
The staff at the front desk was incredible and very cordial!!! They cleaned the room only once in 3 nights which was kinda strange
Large room with lots of space and good location Hotel looks dirty, lots of carpet stains, etc. and certainly doesn't look like it merits that star rating. And breakfast was terrible.
Breakfast was good. Staff was rude, hotel premises were dirty.
room was clean and nice .
I enjoyed everything the Embassy had to offer! I will definitely return. The breakfast was outstanding. No other hotel I have stayed in offered the services the Embassy offered! The staff was very helpful and checking in and out was a breeze. I felt like I was at home! I will definitely recommend this hotel to all my friends!
No parking charges. Great free breakfast and Happy Hour reception. While most of the staff was friendly, one waitress was a little rude.
Air conditioning in room wasn't working was given a box fan for the room.
The fact that my wife and kids felt safe and comfortable.
Did not like my stay at all I did not like are stay
Some of the fixtures in the Bathroom needed to be updated.
My only complaint is that it was booked on the wrong credit card. I applied for the room online with my credit card and my daughter checked in first and gave them her credit card for incidentals. They charged the whole thing on her card and I have not received my credit card bill to see if I was charged as well. My stay was on Dec 5, 2009 and my name is Martha Morland
The staff was phenomenal at the Embassy suites. The front desk check in was very easy. Brittany the restaurant manager was phenomenal and sent goodies to our room for our parties gathering. Restaurant staff very attentive. Housekeeping staff was friendly and efficient.
See below The lobby and main common areas are under construction. We didn't experience any dust or noise in and around our room. The "entrance", "front desk" and "breakfast room" were inconvenient. I commend the staff for their positive attitude and for bearing up during difficult circumstances. We weren't warned about the renovations hen we booked; l think Hyatt should reduce the price of the room and give us a partial rebate.
El precio era muy razonable para el alojamiento y el desayuno gratuito era genial.
Personal muy amable Las camas eran un poco pequeños
Las camas super comodas. Atencion de recepcionista no muy amable.
La habitación era de primera calidad, la cama y las almohadas fueron extremadamente cómodas, asimismo la limpieza es excelente y la habitación contaba con todo lo necesario para una estadía muy placentera. El desayuno es muy completo y abundante. Al hacer el ckeck out solicité la factura por mi estadía y me respondieron que como la reserva había sido hecha a través de Booking.com, ellos no me la podían entregar, aunque hubiese pagado mi estadía en el hotel. Me pareció muy extraña la respuesta, y aún no tengo la factura que necesito.
Buena situacion, a unos 10 minutos del centro en coche, tiene parking y el desayuno es aceptable.
Tenía una bañera de hidromasaje en la suite que era muy relajante y limpia. El personal de recepción era muy servicial. El desayuno era impresionante. pensamos que sería cereales y plátanos, pero tenía todo tipo de panes, bagels, muffins, salchichas, huevos, gofres, café, tres o cuatro zumos. La piscina cubierta y el jacuzzi eran muy agradables también. Realmente no tengo mucho de qué quejarme. La nevera podría haber sido un poco más fría en la habitación, eso es todo. El barrio detrás del hotel parece un poco raro, pero no tuvimos ningún problema con la gente, los coches o nuestras pertenencias.
I didn't like anything about this outdated hotel I didn't like the mean ghetto girls at the front desk. With an unattractive attitude and that cheap red lips necklace. No plugs to charge my laptop or phone I had to unplug the lamp. The room smelt overpowering with potpourri. Bed was hard. The bathroom smelly. The blinds were a cheap way not to buy curtains. I will never stay there again they claimed they don't book through kayak and I had to show them on my phone that I did and they still made me wait over an hour I had to call kayak to call front desk before I can get this crappy room. Please don't stay here I beg you they are outdated and have no good customer service. It is better to stay at motel 6 at least you know what you're getting.
Breakfast with many choices and variety of food. I was trying to do the laundry, but the soap dispenser did not dispense the soap. No biggie thou.
This stay was the worst hotel experience of my life. The desk clerk charged my prepaid reservation again to my credit card. The first room had a toilet that was overflowing with feces, the next had s dead refrigerator that splashed rancid water. I hated everything about this hotel
Helpful staff. During booking we weren't informed that the hotel is under construction. We got there and there were mess everywhere, and there's barely parking due to construction they are doing. Cancelled my reservation as soon as I saw that the hotel is a mess.
The room was nice No everything was great
Excelente ubicaciÃ³n casi todas las personas que trabajan ahÃ son sÃºper serviciales y amables todo eso estuvo bien La limpieza de el cuarto estaba pÃ©sima no habÃan sacudido esa habitaciÃ³n por mucho tiempo ya que todos los muebles tienen bastante polvo acumulado no habÃa toallas en el baÃ±o ni jabÃ³n la tiina de el baÃ±o tambiÃ©n se veÃa sucia no
Great staff. Hotel employee took good care of me
Leaving for advertising a 100% no smoking facility our room was filled with smoke through the conjoining door to the point my children were coughing in the night we had to switch rooms and the new room had dog food on the floor.
Nothing. We had stayed there in March was giod. But this time was a dump. They where under construction which we where not made aware of. The toilet keep running and they had no one to fix it. The air conditioner wouldn't go lower than 76. They would take the towels and not leave clean ones. We call to have them brought up and
Comfortable beds. Check in staff were helpful and friendly. Breakfast was very nice. No extra blankets. 4 adults age 65-75 and normally they have extra blankets in room. Only one small trash can w/no extra liner. No washcloths so had to use hand towels. No plastic bags for dirty laundry normally included in room.
The hot water did not work for at least 2 weeks. Rooms are not always cleaned.
nothing it was a sketchy location. the hotel was under construction and the clientele looked dubious.
Terrible service, the furniture and bed quality was horrible and there were a lot of mess and drunk people.
The rate was great, staff was friendly, and the lobby looked nice. The king sized room we stayed in had holes in the wall, a gaping hole under the bathroom sink that showed off the pipes and cement, and the tub's caulking was black from mold. The fitness room was straight out of the 80s- half of the machines didn't work and the one treadmill that did work overheated after 15 min and shut down. The hallways stunk of pot, the towels had holes, and the shower curtain didn't shut letting water vet all over the ground. The only saving attribute was the Mexican restaurant connected to the hotel had good food and even better drinks.
Nothing, nasty, noises and dangerous. You should not go there without carrying. Front desk was less than pitiful. Cafe and bar are closed. I got my money back thru hotels.com.
Everything in our room was relatively clean, had a fridge (I only say this because a few months ago I stayed at a $350 per night hotel that didn't have them..???). The evening staff was not friendly or knowledgeable. The area is pretty sketchy, not to mention the half dressed girls running around in and outside of the building. Not a family friendly place at all. Only do it if it's your only option. And try not to stay on the second floor. Unless you wanna get a contact high from the smell of maryjane.
Nothing! Dirty, uncomfortable beds, rotted sink pedestals.
Definitely not a stay worth $75.
Wireless internet was not working, fridge was not working, AC was not very good
Friendly staff. Enjoyed the adjacent restaurant / bar. Offers weekly rates.
We really enjoy the Bar/Restaurant downstairs; Rio Bravo! The price is excellent for what you get. My room had a hole in the wall and the bathroom seemed a bit sketchy but overall it was fine, nothing to make a formal compaint about.
My room was fine, but , It was kind of noisy. Could hear next room flushing their toilet.
The rooms were okay and good movies on tv I think its bullshit that after i paid for the 2 night i had to pay an additional 50 buck that i didn't know id have to pay till i checked in. Its stupid. It left me broke. The front desk clerk were rude and disrespectful. They are a shitty hotel staff. And the bath tubs floods and they dont give you enough towels because im sure they know it floods
Front desk guy was chill Room was very good and well worth the price. Awkward way to hotel. Shady area but much better than near the dart stations.
Partial kitchen very good , we only miss a tradicional oven, breakfast very good eith eggs, fruits, bagels, waffle ,orange and cranberry juice. Staff very friendly, I have got a free late checkout. Last day elevator braked , but take fixed it and took care of my luggage
Clean & great staff! Felt safe & great atmosphere was impressed!