Hoteles en Playa del Carmen

El servicio en general, las instalaciones, la comida, la atención del personal de los restaurantes internacional, italiano y brasileño y de la mucama de nuestras habitaciones, 5501 y 5502 señora Elizabeth. El restaurante argentino. No está ambientado, la mùsica es folk norteamericano en vez de música argentina, sea tango o folklore. La comida no cuenta con asado de carne vacuna ni chorizos ni otras achuras, no hay empanadas, ni milanesas con fritas, algo sensillo bien nacional. Comimos mejor carne en el brasileño ademas de escuchar música brasileña.Tampoco me gustó la charla del desayuno de bienvenida, a toda costa se desea vender el producto del hotel y no se acepta un no por respuesta, siguen regateando hasta el artazgo, no entienden cuando uno les dice, " no puedo en este momento contratar un plan en pagos en dólares ya que mi país es muy inestable económicamente"

La hospitalidad y amabilidad de todo el personal.El confort de sus habitaciones y la hermosa playa . no.

en general nos gusto todo, la comida estaba muy buena, la atencion del personal siempre muy amable y con una sonrisa y la infraestructura del Hotel super bien .. volveremos a visitarlo el unico pero que le encontre es que habiamos ido años atras y el hotel contaba con discoteca...la eliminaron y en su lugar instalaron un sport bar.. nada que ver siempre estuvo vacio y esto quiere decir que despues de la cena no hay nada que hacer en el Hotel si no quieres salir de playacar... deberian volver a poner la disco.

La ubicación, el personal y las instalaciones eran maravillosos. Lo único negativo fue el precio del spa, demasiado caro. También habría sido agradable si el servicio de habitación se ofreciera para el desayuno. El servicio de habitación no se ofrece para el desayuno. Y no me gustó que tuviéramos que pagar extra cuando entramos por habitaciones conectadas.

Nos encantó el paisaje. La piscina era impresionante, una hermosa playa y el personal amable. La carta del restaurantes eran buena. Los alimentos en general no eran nada especial en el buffet. Los postres estaban bien pero nada poco sabor. Sólo el helado estaba bueno.

El personal era increíble! El complejo estaba impecable, tenían actividades. Buena comida y bebidas cuando quisiera

Me ha encantado todo, volvere pronto seguramente. Gracias a todo el personal del hotel por su excelente trato...

We were pleased with the variety and quality of the food from the Sol/Luna Grill restaurants except BBQ night. La Palapa del Sol's main food is buffet. We are not buffet people. Many of the better items on their full service menu cost extra for the All Inclusive people.

The staff were incredible. Great, personalized service from all of the staff made this stay exceptional. The facilities were modern, clean and well kept. The activity equipment was available and in good condition and the beach/poolside areas were clean and comfortable. For the most part the food and drinks were excellent. The buffet food was typical of what you would expect of a resort/hotel buffet but the poolside restaurants and bars had excellent offerings. La Rotonda bar had great sushi and wonderful service. The Los Murales restaurant was phenomenal. The food was excellent and the staff was attentive and pleasant. Had an issue with my original booking but the customer service department of the hotel was able to work it out after a few phone calls. The WiFi wasn't the best. The signal was strong around the resort but connectivity was often poor. When we were able to connect, speeds were acceptable for email and limited web browsing. The whirlpools are quite cool- barely warmer than the pool itself.

The facility was outstanding. A great place for the family. Wonderful staff and a perfect location close to downtown. Lack of entertainment. Food could use some improvement.

Except for the issue of being booked in an unpreferred room type with two beds instead of a single (king or queen), all aspects of the hotel were wonderful. The hotel staff were so kind and always came by to ask if we needed anything. The tours arranged by the hotel were fun. The variety of food options was plentiful. The beach was clean and quiet since we were at the end of the hotel 'zone'. The hotel was within walking distance to shops on 5th. No taxi needed. I highly recommend this hotel for couples, not necessarily for families.

I had my wedding at this resort 10/27/12 and everything went great. We were upgraded to the honeymoon suite free of charge from the concierge room. The staff was very friendly and helpful, rooms were clean and all faced the ocean. The beach was beautiful and eventhough the resort was next to the pier where the ferry for Cozumel leaves the beach wasn't too busy. The only down side is the entrance of the resort doesn't look that impressive but everything else was.

We loved almost everything.The sevice,food,drinks,entertainment were great.The only thing that wasn't, is that we were to have a deluxe room with a resort view.Instead we got a room that construction and junk below our room. We were told there was no room available but they would tell us if one did. They never did.Later we found out the Hotel was only 60% full. I guess we should have complained. I would tell friends about this place and would go back again.... Besides the room placement very Happy with this place...

The pool on the rooftop is beautiful! Great, friendly service. Close to downtown, restaurants, and shopping. Loved our time at Cacao! I didn't like leaving! :)

Everything was great! The place is gorgeous and very relaxing and it's a great price for All-Incusive! I will definitely go back to this resort again!!