Hoteles en Playa del Carmen

Ventajas: Great staff. Great rooms. Loved the bikes. Private pool and spa were awesome...

Desventajas: Food is pricey. places to visit outside the resort are further away. Beach is small and has huge sand bars

Ventajas: Nice and very clean with a lot of choices to eat at very nice restaurants and concierge was very helpful with anything we needed.

Desventajas: Check in took almost a hour finally had to speak up to get waited on. A couple behind us was checked in before us because he was getting impatient. Then when we did get to check in the room we booked a Golden Junior Suite was unavailable they offered a upgrade for only one night and asked us move rooms the second day to which I told them was unacceptable and asked for the manager and miraculously a Golden Junior Suite was available. Felt like it was a sales pitch trying to get us to just pay for a upgrade all week. Also not a lot of entertainment at night, shows end around 8 to 9 but bars stay open til 2am.

Ventajas: Prompt, courteous, responsive staff. Wide range of different restaurants that were all excellent. Spacious room, excellent room service, very good housekeeping. Everyone was friendly and helpful.

Desventajas: Nothing. We truly found nothing we didn't like.

Ventajas: The staff, food, hotel rooms, pool, beach

Desventajas: Please hand out a map print out of the grounds on arrival or in the room. Will reduce the initial calls for shuttles instead of exploring/walking.

Ventajas: This resort has a wonderful beach, sandy and clean of debris. The grounds are well manicured and clean. We stayed for a week while the resort was at 80% capacity; however, our group didn't struggle to find benches on the beach. We enjoyed the party pool and the relaxing pool. Most of the staff was polite and provided good service.

Desventajas: The resort is not ideal for groups over 8, unfortunately we had a group of 9 people. More than once a concierge said we could be seated as group but the restaurant staff refused or objected, eventually allowing us to be seated together. It should be mentioned at one point we were told we would have to purchase 3 bottles of wine to be seated together after the concierge had confirmed a party of 9 would not be problematic. Housekeeping was poor, we had a dead centipede in our restroom all week, I was curious how long it would take to sweep the floors. There are only two buffet restaurants opened for lunch and breakfast. LGBT, GAY FRIENDLY, SAME-SEX COUPLES ISSUES Our group of 9 consisted of my relatives and their spouses, my single brother, and my parent and I - we are a gay couple. There were a few same-sex couples at the resort. Our check out notice was addressed to Mr. & Mrs. [LASTNAME]. The hotel has both of our information, they knew we didn't share a last name and should have been able to determine we are both males. However, it was a former letter - at best the drafter was lazy and sloppy, at worst homophic. We did hold hands in public and did not get any grief from other guests. However, a limited number of staff members did treat us differently after learning of our presences (e.g. ignoring us or actively avoiding interactions). Our last evening we had a reservation at the Hibachi grill, please note this is the only restaurant that will take reservations. In short, during the course of the meal our waiter engaged my partner and I in small talk with questions regarding our relations (i.e. Are you cousins or brothers?). This conversation took place in spanish, we were the only two of our party that spoke and understand the language. We clarified the nature of our relationship, boyfriends. He stated in spanish: "Really? Are you serious? Why?" We responded: "We are in love." He then stated: "Really? Why?" The tone of the conversation was dismissive and condescending. Fortunately for him and the restaurant manager this occurred at the end of the meal and we did not want to ruin our group's experience, which had been positive until that point although they were not aware of the specifics of the conversation. It has been a few days since that dinner and upon reflection it greatly diminishes my experience at Valentin Imperial Maya and we have decided we will not be returning. If you are considering this resort and are or have LGBT individuals traveling with you or a group of over 8, keep searching. I am writing a letter to the Director General, I will update if or when I receive a response.

Ventajas: This resort is very nice. The serve you top shelf liquor. The staff is insanely nice and attentative. Most of the food was excellent. The beach was had white sand that was soft and a great strip of ocean with no rocks. The pool was huge with two swim up bars. The rooms a pretty high end, and the clean inning service would clean it 4 times a day if you let them. Overall, this resort is probably a 3.5-4 star resort, but because the price is so great it makes you feel like your at a 5 star.

Desventajas: There were only a few things I didn't like, 1. The steaks were weird. They defintely cut too much cost there. 2. The tv in my room was pretty outdated. Flat screens are cheap these days and I think they should upgrade. 3. They have a lot of "premium reserved seating" by the pool. It's a little annoying cause 90% of them are empty, and then no regular seats are available.

Ventajas: What a perfect place for a romantic vacation! The suites are wonderful, the pools are beautiful, the grounds are spectacular, and the beach is clean and beautiful. The beach it's located on is gorgeous- calm and warm ocean water with marine life swimming along side you. The atmosphere is very romantic, and it was perfect for our honeymoon.

Ventajas: Great food, we couldn't believe thas we are eating in hotel and not a resteront. We realy enjoyed the pools, we have a pool next to our suite that was quite but the main pool are great too. The staff are very nice.

Ventajas: El servicio, la comida, la piscina, las habitaciones.

Desventajas: El café es malo. Zumos de frutas para bebidas mal.

Ventajas: Todo

Desventajas: Lo único que no me gustó fue el café del desayuno. El café en otros restaurantes fue estupendo. Verdaderamente disfruté todo.

Ventajas: Staff and the speciality resturants, beach.

Desventajas: The smell and dampness of the room was awful.

Ventajas: Romantic atmosphere, wonderful whirlpool bath tub big enough for 2, fun bartenders, gorgeous beach very clean, food was great

Desventajas: No honeymoon extras or upgrades available, nonalcoholic drinks served on the beach you must request alcoholic ones, was offered weed and other drugs over 15 times from 'cigar sellers' very annoying!!!, had to wake up early to make reservations

Ventajas: The staff and the beach the lobby and chandelier

Desventajas: The bathroom size for the toilet and the bed was damp

Ventajas: Excellent hotel, staff was very attentive. Loved everything about it.

Desventajas: Bathroom configuration was very small and not practical for normal use. Literally your knees were touching the door when you would sit on the toilet. Not sure if all the toilets were configured this way. Ours was, my daughter's room was not.

Ventajas: THE STAFF! The staff here is outstanding - they're so prompt and polite with service. HIGHLY recommend for this reason alone. Our room was gorgeous, cleaned daily and what lovely accommodations and entertainment.

Desventajas: Our wireless didn't work in our room for most of the trip, but it wasn't a big deal - worked fine in the lobby.

Ventajas: The shower, food, and the customer service is one you could expect if you were royalty

Desventajas: the bed was a little bit on the harder side than I liked, but other than that NOTHING to complain about.

Ventajas: The location is great and it LOOKS like a tropical paradise. If you are in your 20's or only visiting for 1 or 2 days this is a great spot.

Desventajas: The sound from Mamelita's is consistent and all-present from about noon until 7 or 8pm each night. When I say sound, I mean a massive bass that permeates all structures and covers the beach from South to North. There was unfortunately 2 weddings during our stay and I felt terrible for those brides having beach ceremonies with bumping bass. The houses with straw roofs have a consistent "wood rot" smell and there are termites in the exterior porches.

Ventajas: Stayed two nights with my boyfriend and we loved this place. We tend to avoid the mega resort hotels so this was perfect. Took advantage of the half board, the food was good, not anything that stood out but appreciated. The drinks were about $5 USD which is ok, wish happy hour were longer. Tell them to make the margaritas strong :) The location was great! Loved being right on the beach and also able to walk quinta avenida in the evenings. All the staff was incredibly friendly, always trying to help. We did not have issues with noise at all. In fact I thought the music could have been a bit louder at the pool. I brought my own speaker to the beach for music but tried not to play it too loudly.

Ventajas: Wait staff, location, breakfasts, porches, relaxation, most definitely recommended!

Desventajas: Low pressure showers, noisy neighborhood bar every night with the boom, boom

Ventajas: Clean rooms, with good facilities. No TV or coffee machine, etc. beach, resturant and spa options were very good. Staff was excellent....and I mean across the board. Just amazing.

Desventajas: Rooms, facilities, location, staff and secluded beach. I enjoyed it so much, already booked another trip in early 2017. The central location to Playa Del Carmen was especially appreciated.

Ventajas: Gran ubicación, diseño único, buen restaurante

Desventajas: El suelo estaba sucio, manchas en el edredón, ducha goteando

Ventajas: The resort and all workers were exceptional. Jose and Luis from Sunrise/Sunset grill were phenomenal