El personal es muy atento y sin duda profesional No es lo que esperaba. Viejo, anticuado y no bien cuidado. Manchas en la ducha y en las alfombras del dormitorio. No mantienen los jardines como deberían.
Hotel estupendo, muy buen precio Geográficamente está muy bien situado, cerca de los museos del "centro", etc., pero la zona tiene una sensación diferente una vez que el sol se pone. Ir a pie habría sido incómodo.
Buen personal, hotel agradable y limpio, buena comida y el desayuno es increíble desde luego, si no tienes problemas con probar el gallo pinto típico de Costa Rica (típico arroz y frijoles) por una persona abierta y gustó.
Servicio Demasiado viejo
El mejor desayuno continental incluido. El hermoso paisaje. El personal era muy servicial y amable. La habitación estaba un poco vieja.
La comida en el restaurante era fantástica. Personal muy amable y servicial. El precio era muy asequible. La cama era dura e incómoda. Una gran cortina no cubría la ventana a la zona de la piscina.
Limpio, tranquilo y confortable habitación. Personal muy amable y servicial.
Buena ubicación La televisión no funcionaba toda la noche.
La cama estaba rota.
Bueno para un rápido viaje de negocios El personal era cortés La moqueta sucia en la habitación. Era necesario un poco de mantenimiento. El desayuno era normal.
Habitación muy grande, buen servicio, excelente comida. Colchón incómodo, aire acondicionado antiguo difícil de configurar, cortinas que no valen para nada (lo que resulta molesto con la luz de la mañana)
El personal y el servicio era muy bueno. Habitación era espaciosa y la cama muy cómoda. El baño estaba limpia y de buen tamaño. No es una buena parte de la ciudad. Hotel está pasado de moda. Un montón de bloque de hormigón y llegar a las habitaciones es un paseo por escaleras y pasillos oscuros.
Because we were staying 2 nights, we did not have our room cleaned, so I did not get a coffee package for the next morning. When I went to the desk to ask for one I was told I was not allowed one. Also they did not have tea bags.
The facilities are nice and clean but what really stands out is the amazing staff. Each employee there was very friendly and helpful, with a big smile! They speak English and tolerated my attempts at Spanish. I complimented the manager on his skill. It seems odd that there are few window screens, there in a tropical rainforest, but I guess that is a country-wide norm, and it was really not a problem.
The room was clean and reception area was well organized. There was one doorman who was very kind to us. I think the main thing about this hotel is probably the location. But don't let that fool you. It's maybe a 7 minutes walk to Avenina Central, which is where everything is in San Jose. We took a taxi, $6, to downtown San Jose on the first night.
Hmmm--I liked the main entrance, but there's wasn't much going on in that space. At least it looks presentable. 1. Room was not well ventilated. Also, the covers on the sheets were dirty, with stains visible. 2. Room: The lighting in the room was horrible. It felt like I was in a morgue. Brighten it up.3. Room: they never cleaned my room.4. Took 4ever 4 svcs
Staff, specifically Angelica who was incredibly helpful and showed enormous customer service by not cracking while dealing with an angry self-entitled guest who yelled at her about things far beyond her control. Also, the decor was really gorgeous No hot water after dark and not until 4:30am, low water pressure, wifi slow and only in the lobby, windows were not 'soundproof', fan was stuck on high, almost no TP in the room (cold shower at 4am was not fun,) bed hard, no remote. Was not as advertised.
Its price There is no way it is 3-stars. It is two stars and that is a very fair assessment. The breakfast is cold, the beds have springs on the surface, the towels are old, stringy, and have stains. The shower curtain and attachments were poor, the staff okay.
Was clean, comfortable, and as a young solo female traveler I felt safe here. The staff spoke English and it was easy for me to get information to send to my family so they knew where I was. The staff was professional, and despite my room being right next to the receptionist area, they acted professionally and courteously even when a guy left my room the next morning that I clearly had not arrived with. The room key was in the form of a block and a physical key, which made it awkward to go out with because I couldn't easily store it. Also there were no outlets close to the bed which was inconvenient. It was also kind of confusing finding the receptionist area from the parking lot.
Centrally located, within walking distance of downtown and attractions. The price was right, the desk staff was mostly pretty friendly. The restaurant was very good and reasonable prices. The matress was a foam pad. The room was not even close on any level or even similar to the room pictured for the type of room I selected. It was extremely dark and smelled bad. The bed was not made, dirty sheets and a scratchy blanket were provided.
Good, clean room for a reasonable price. Staff was very nice.
Kind Personal stafft Location seems a little insecure
Beautiful old building. All but 1 staff member extremely pleasant and courteous. Great bar with good value. Excellent food. Great location and very secure.My reservation was My reservation for the 1st night got screwed up and they sent me to a much less elegant hotel. This was disappointing and very stressful as I'd just gotten in from my international flight. However, they more than made up for this mess-up