The room, location and sea view. No private beach - which is almost no where in Pattaya, Thailand.
Location is good and close to the beach. Good seaview and quiet. The shower head is not working properly and it is not adjustable. There is insufficient choice of restaurants in the hotel.
The Hotel had a great location, next to the beach and other main shopping centres. The swimming pool was clean and the rooms where perfect ! The Superior Sea view room that we booked didn't had an elevator to get to our room. We always needed to walk up the stairs. This is the only disadvantage the we could make up.
Good staff, quite and comfortable. I had to check out one day earlier due to personal reasons, but the hotel staff inssisted that i pay for the night for what ever reason. they said that this due to me booking through Booking.com???
poolarea and breakfast
Everything - it was a really lovely Hotel to stay at. I think there should be more control on saving of the Sun Beds around the Pool. Some people would reserve their bed by putting towels on them and then either go shopping or go outside the hotel for lunch but keep their towels on the beds with a book or magazine so that it looks like someone is using the bed. Very frustrating !!!!!!!!!!!!
Location, Service, Value for Money Liked everything
Friendly staff and luxurious
Rooms are very clean and comfortable. Staff seem very distant and cold.
A nice pool area, looked good for even small chidren,. Pool area staff rather inattentive, like, you were required to go order any drinks poolside, rather than the staff coming around occaisionaly to enquire if anything needed. We asked for a late checkout but were offered only till 1300pm as they said hotel was fully booked (hotel was not busy in the least), but when we offered to pay a little extra, the room automatically became available, I can understand charge extra when hotel very busy, but when its 1/2 empty, things like that dont encourage you to return.
Very good value of money, maybe best in the city! Rooms are modern and clean. Free Wifi was nice extra too. I will stay again in this hotel!
It was simply unforgettable stay with this hotel. Love to stay once more.
Location within walking access of many araes,security helpful moved into a 01 bedroom suite safe security box was missing ,DVD player had been removed,returned to room at 1730 and room had not been cleaned i feel this was the forgotten room . Staff not friendly appart from security .
positive points: Location, staff, comfort, all the hotel in general. Negative point: Water dificile to maintain same temperature during a shower, or very hot or very cold, but sometimes it works good
the total quality doesn't meet the room rate. I meant the room rate is too high. I could stay other nicer hotels with the same rate. the swimming pool is totally not for the resort place.. Why the hotel was named as 'Resort'!?
location no outside pool...balcony view was a brick wall
i cant say only its excellent hotel
the studio was great and the loction is cenral, Mcdonals, buger king, and KFC is open 24 hr and just 1 min walking from the hotel. the walking street and the beach is near too
it is new hotel stil need more Experience
i like the simple design, the staff and location. nothing i can see fm our room's balcony
The staff at your hotel were 1st class and would love to come back and stay again. nothing i didnt like it was very good hotel
good location very close to the beach and the famous walking street helpfoul staff new reconstruction
Quiet and comfortable
its location was good roomes were not clean enough and full of ants and mosquitos. Room daily service was not done regularly and at a suitable time.
convenient location with friendly staff. excellent value for money
Exactly the resort surroundings we were looking for with many eateries a stones throw away. Convenient location. Not enough food choices in the hotel. Only have one coffee shop.
Swiming pool, close to the beach, friendly stuff Lights around the hotel, should be brighter, not very reliable wifi internet connection
We liked especially the pool area and breakfast. We were travelling with a baby and we got very good service with that also. Rooms were quite time-worn and smelt mold. It was allowed to smoke inside the rooms and it had left also bad smell to the room.
we stayed in the bungalows found them very adequate and quiet at nite.staff were allways polite and helpfull would def recomend hotel.
great swimming pool,cozy living,great breakfast and good green surrounding. not very far off from walking street. they charged 500 bhat for single lady guest.poor staff service.heavy charge for mini bar
The poolside is great and clean. The Hotel is situated in a quiet area but also near to shops and the seaside. The restaurant isn't as unique in style as the pool area and the rooms. The restaurant is quite basic. breakfast buffet was ok.
Location of hotel is good. Pool are is large. Hotel was quite pieceful, quite many older people staying. Housekeeping not very efficient. Pool and the garden not so clean. Big hotel, not so cozy one. Breakfast not specially good.
The swimming pool, One of the room service lady helped me with a lighter and we were chatting and that was great I loved chatting with her
La calidad del alojamiento y en general del hotel. El servicio de un vehiculo para transportar a los huéspedes hasta la playa. La limpieza del baño los primeros días
Las habitaciones són realmente enormes y al estar situado en una pequeña calle secundaria (pero sólo a 2-3 minutos caminando de Central Road) es muy tranquilo y silenioso. Las toallas, peses a estar limpias son muy viejas y necesitan ser cambiadas. Además, el servicio de habitaciones cada día se olvidaba de reponer algo (toallas de mano, papel higiénico, agua,...). Pero lo peor fuel a la salida, cuando en recepción fueron incapaces de llamar a un taxi que me trasladara a mi destino.
excellent staff, very approachable & helpful with all requirements, location to beach & outdoor activities a few minutes walk, rooms clean & comfortable, will be going back to same hotel next year, went mid september & cost was very good like a 5 star hotel
I think A-One Pattaya Beach is the nice hotel. it has a great location near the beach and shopping center. the room is very well-organized and awesome except from the floor which is not clean and the hotel itself is a little I would say the traffic around the hotel is quite bad.
the spa and massage. its not so safe.
nada cuando lo miré por la web me parreció un sitio bonito, en cuanto he llegado y me dieron la habitación no he dudado en cambiarme de sitio.
Buena ubicacion,cerca de playa y del centro
Very clean... Parking lots are too far from the hotel building...
Excellent service and facilities The pool can do with a surfcace clean a little more regular.
The location was close enough to downtown Pattaya to be able to get to the "action" within a few minutes but not too close... Concierge service for organising excursions worked well. Did not like the style of the hotel. Very simple and basic rooms which were not very big at all. Overall price of the weeks stay was high when compared to other hotels within Thailand and even Pattaya but the quality of the hotel was significantly lower than would be expected at this price. Think that this hotel sells itself with the "Hard Rock" branding as otherwise there's nothing which would make it stand out from the 3-star crowd. Apart from the prices this hotel is far away from the 4-star hotel which it advertises to be.
I like the location of the hotel as its very close to the beach and almost the activities there.
pool activities , easy goning with childrens and whole family , close to major mall in pattaya, on beach directly. simplly very nice , been there yearly since 4 years . lot of taxi drivers quing out side the hotel on both enterances, try to catch the hotel residents , fooling them , still i belive the hotel securieties staff can much about this . beside the nice sea view at rock cafe not there any more cos of these taxis blocking the view,
The view was very nice, every thing was very clean, pool was clean and nice, staff were very nice and helpfull and well situated for shopping. The price was a bit expensive compare to the 5 star hotels that I have been in other places.
i liked the sea view and the swimming pool i even extened to 5 days and got the same rate
Hotel estupendo no estaba lleno. La piscina estaba limpia, wifi bueno. Los centros comerciales están cerca. El único inconveniente es que tuvimos que ir andando desde el hotel para ir a la carretera principal. Deberían de tener un servicio de transporte que podía llevarnos y traernos de vuelta hacia y desde la carretera principal.
Swiming pools was nice. Too much extra charges! Not so worth of money!
Swimming pool Staff are not helping
The rooms at the Ocean Tower are beautifully designed and comfortable. Attitude at reception is not very Thai, close to unfriendly.
The location was very nice and the staff was very friendly. The hotel did not give me an invoice when I checked out.Is this the normal practice.
Lay out of room and view
Close to the beach. Good breakfast. I asked a quiet room with Internet. Received a noisy room without Internet connection. Later got a room change. Night party in the garden next to my room, no pre notice. 3 star hotel. I dislike.
Freindly staff, very nice and helpful The room is too small, the walls are thin, hence, you can hear every little sound on the next room, it was a nightmare
Checking in and welcome drink. Giving me opportunity to get breakfast discount. No security concern for customer because I called front desk for an assistance but no support at all. Asked for late check out and only one hour was granted but when I went to update the key card to find out that late check out was not updated so some fat girl was giving attitude about it. I asked for the front desk manager and then they decide to ignore me until I demand it right away. Front desk manager did not know her staff name so while manager is asking her name that she was on the phone ignoring the manager as well.
Everything about the hotel was just gr8-the location,the ambience,the rooms,Buffet b'fast,Room service-it was a very good experience in totallity.
liked the open concept bathroom and the swimming pools the morning buffet spread did not have much variety
The position is very good for seeing most things in Pattaya and the staff were all very helpful. The fact that it no longer has a tennis court.
basicamente nada... hay hoteles mejores al lado justo a mitad de precio El staff , penoso , poco profesionales, les doy a cambiarme 1000 bathst y me piden que le deje propina tan solo por eso , que acoso. El botones y una chica de recepcion perfecto, el resto mal mal
muy agradable el personal, correcta la piscina. buen emplazamiento, ni en todo el bullicio, ni retirado. yo volvería breakfast pobre,llega bastante ruido de la calle en la noche.pedir pisos altos.desconfiados pidiendo fianza de 1000 bath para ir cargando los gastos contra ella.
Like the location, cleanliness, and breakfast. I have stayed at this hotel annually for the last 5 years. This time when I checked out I was curtly advised I owed them a Baht 200 cleaning fee for wiping some spilled coffee with a hand towel. I was shocked and taken aback and told them I was an old customer but they insisted on charging this. I find this quite ridiculous and told them I would never return unless I got a refund and apology.
The hotel is by the beach road, which make things easy for us to go from one point to another. The room is big and sutable for a couple. the breakfast is ok, staff are good and very helpful, but they are always run out of food. The staff in the reception never smile at you and don't care that you are waiting for them to serve you even there is no one in front of you. Requested a non smoking room, but the room was smelly and I asked them to do something about it which they did but the smell came back again in a few hours.
Upgraded to Exec Suite at no charge. Room was large and luxuriously fitted out. Access to internet in the room was a big bonus. Nice pool. It's a little out of the action which is a good or bad thing depending on the reason for your trip to Pattaya.
Newer hotel in northern central Pattaya, several hundred meters from beach area. Spacious room. Solid breakfast with real protein (not continental style) breakfast available at Jamison's Pub 50 meters from Hotel. Hotel has good potential but is not managed very well and tries to cut corners. Amari is not going to do well with running budget type hotels through the Novo brand unless they apply some hands on management as they are clearly capable of. NOTE: Complaints made direct to hotel about each of these issues - They called three days later, but no follow up yet (Thursday following). 1. Parking Despite booking parking as advised on the website, our car was blocked in the basement parking area for several hours by a black 735I bmw which the hotel staff had no record of, nor could they do anything about. a demonstration of the attitude of certain guests and lack of adequate management by the hotel management. 2Pool was out of service for two days. 3Main machine in gym out of service, 4.hairs found in bed linen, hotel staff not responsive until two days later to our dis- satisfaction with a phone call that promised "something next time" nothing heard since
Nicely designed room small car park and the room smelt of cigarette smoke and was not ventilated
Good comfortable hotel, view not good.
The staff was very nice and smiling. The cleaning service was perfect. The only complain could be the fact that the location of the hotel is pretty far from what is going on in Pattaya.
Enjoyed my stay in this hotel and will definitely stay here again. Particularly enjoyed the free use of a desktop computer in room - very convenient. Location is not fantastic but also not terrible. I had no problem walking 300 metres to the main road to catch a songthaow but some people might.
great hotel loved the decor no on site restraunt but plenty of local restraunts free golf cart local transport
quite new, good breakfast, friendly staff, excellent facilities generally Map printed out by your automatic service showed 2 wrong turns at the end and it took extra 2 hours to find! Hard to find without correct directions until a friend speaking Thai talked to front desk.Shower door designed poorly and leaks into main bathroom. parking not ideal if hotel is full
Everything was perfect. None
The hotel is new, clean, the service is good. It completely matched my expectations. It's a bit too business compared to relaxed atmosphere of Pattaya. The cost of Internet access in rooms is too high.
The pool area is very good and the hotel rooms are very new and well design. No Problems
Staff are friendly , despite some handicap were eveident to certain staff when it come to communication , only for a few ...I liked the hotel , staff and the stay.. did not get enough time to explore most of the facilities offered ..I notice that according to my Ambassador statement the stay were unqualified for points.. I would like to know< why ..? ..Except for aconfusion when I went to the restaurant for breakfast on 9th ,when some one rushed to me and advised that I have to pay fr breakfast etc,not well explained either.. my booking with the hotel presumably confusing and I was held at the entrance quite a while and I was about to walk back , then they found out some thing like a special rate has been offered to me etc.NOT Entirely the staff mistake a s they weere following the PROCEDURES...i think they should have checked my records when I expalined abt my arrangement with the check in staf before stoping me at the gate and not even offering a place to sit.. any way these things may happen..although it is not common to me..
The hotel is situated right in the center of South Pattaya in 5 mins walking distance from practically everything. At the same time it is situated in a side street with low traffic so I was never bothered by noise. Next to the hotel is a shopping mall with cinemas, bowling, cafes and so on. The staff is very welcoming and friendly. The rooms are very clean. There is also a wide variety of channels in English on the TV which was a plus because I liked to watch a movie at times. Plus the hotel has open policy for any friends visitng you. I would stay in this hotel again if come to Pattaya. It's a really good hotel if you want to be in the heart of the Pattaya entertainment life. There is an additional portion of the hotel being built so sometimes these guys were quiet noisy.
Near to areas of attractions, yet quiet. Old TV
good room, quiet. Wi-Fi didnt work and was overly expensive.
I enjoyed the swimming pool facilities in the hotel. No comment.
I like it for its small size( i like peace and quiet during the day by the pool. although they are adding around 25 rooms to make a total of around 70 rooms by March 2011 so it should still have the same feel.
It was a really good hotel.. Middle of the city.. The towels are old and I think should be change and two access key cards for the room should be give to the customer.
the swimming pool on the roof, the staff are very friendly, location of the hotel The cost, quite expensive for Thailand
Close to downtown, very freindly and well priced. Internet was not free, but it was well priced.
The staff were very friendly and the rooms were clean, tidy and as described on their website. Value for money, this was an excellent hotel. I highly recommend the jacuzzi rooms.
Very good location and guest friendly
The staff was friendly and very accommodating. The atmosphere was perfect for the reasons I made my trip. Some items in the room were worn out or broken.
Free wifi. Location was great, less than one minute walk from, the beach. You can easily take a Baht bus to walking street or walk there yourself. Nice and quiet street (soi 1). Good pool, nice facilities. Clean bathrooms, well maintained, everything works. We were easy going and understanding, as well as well traveled, so literally there are no complaints at all.