Room size was good. Staff was good. Pool was nice and gym was good. The first night was noisy with the people in the next room, but the staff moved them the naxt night. Management seemed to really care and that was nice. Entering the room from the outside was terrible. They need to do something about this because it is dirty and really depressing as you walk to your room. No shower in the room and you have to hold the shower head to wash you body. Bathroom sink was weird and too small - it really makes a mess when you use it.
Reception and atmosphere of the hotel were very good. A very nice swimming pool with direct access from our room was a very nice option, especially if you are traveling with younger children. Restaurant where breakfast was served was not always clean. The tables were still impure from the previous day and presentation of the breakfast was certainly not impressive. Explain it in English was very often a major problem in the hotel restaurant, the rest of the staff spoke English well to very well. Much noise at the rear of the hotel during the night. (parking and transit to another hotel, arriving buses and buses that are running idle for many hours.
well staff is realy kind breakfast was realy awesome good facilities and specialy the pool i was realy great well the thing which i dun like was the pool timings
Our experience at Mantra Pura was great! I like their design, especially the pool, it's such a great place for kids in Pataya. We spent 3 nights at the room with pool access. I strongly recommend the pool access rooms for families. My son love the pool, and I don't have to worry about him because i can see him through the window and balcony. Their staff were friendly, too. 1. breakfast is not buffee, one has to order from the limited sets, and fruits are not very fresh. 2.I asked for an extra blanket, but they said they gonna charge 100 baht for one night. this is something really ridiculous, I've been to many countries, and stayed in many different hotels from 5 star hotels to motels, but this is the first time that I pay for an extra blanket.
The rooms are fancy luxurious. The service was not good. The staff hardly spoke English. Bad concierge service. Room Service closes at 12 A.M. The restaurant/room service food tasted strange. The hot and cold water in the shower is very difficult to balance.
good sweeming pool good suana so so next building is make building so noise
Great Service... Clean Rooms! Very luxuries! Easily a 4 star!
The surroundings nice outside the busy centre of Pattaya and still close to the centre
The hotel & room were simply fantastic. The fitness gym, also included with the room, was large & great, as was the pool. There is a wonderful spa onsite. Nothing.
..when I complained about the bad room, they agreed to refund my money I booked a 4 star hotel for what then looked like a bargain price of $32 per night including breakfast. When I got to the hotel, the 4 star facilities was overbooked, so they put me in an adjacent wing which was either 1 or 2 star. The toilet stank, there were handprints on the wall..the furniture and look was 1 or 2 star quality..there were many other problems. I spoke the the director of marketing and without any problem, she agreed to refund 28 or 29 days which I had booked online. The refund took not 24 hours as is normally but 2-3 weeks, so the booking company was not as good as one would normally expect. I will never book this hotel again...
room is very big. free wifi internet access. nice swim pool. Best value! I request a double room, but the hotel give me a twin room.
The staffs are the best. Their english is good and they really have service-minds. They are kind and helpful : ) keep it up!! The location around is not so good yet. The parking lots looks a bit dark and scary and the outdoor parking lot didn't look so safe. The room that didn't turn to the pool side faces the hideous view so please grow some trees or make the garden if possible.
only the room it was really hard to commincate with the staff,and they said they had massaging place it was in constract and the pool side bar was closed,i really booked my hotel for 8 days but i left the hotel in 3 days,myself and my wife didnt like it,and its wasnt 15min walk to beach it was more than 30 min walk.i think i hve been cheated giving information......
We were accommodated very well. The reception was extremely helpful, especially when we left valuables in the safe after our departure. They sent them to us without delay :) Very trustworthy and efficient!
nothing i dont like hotel
The location is not good for a guy who likes to party