at the arival to the hotel the hotel had a different rate then it was originaly stated in my booking after sorting it out with hotel manager the rate was corrected but was at great inconvenience.
Location was brilliant. Staff were generally very friendly and helpful. Be prepared to queue for breakfast in the morning.
The bar staff were really nice The matress was a disgrace you could feel the springs through also we were wakened with banging at 7.45 from workmen in another room
It ticked all the boxes Paying to park, the room rates are high enough to cover this
we order a breakfast in room, and it wasnt nice at all, i had a upset stomach after eating it...
It was nice and homely.
Proximity to transport facilities
The hotel was very clean, the choice of food was good The hotel could do with 2 more lifts, there were a lot of disabled guests staying and the lifts are only large enough for 1 chair, creating a long wait for the others travelling in that party.
Leaving Value for money
Would have liked sky tv in the room.
everything the weather
Been staying at your hotel for the past five years in november and we have always had a pleasent stay,nice and relaxing atmosphere friendly staff and good food..
The hotel is very stuffy and mostly for eldery people. the lounge and the bar where very quiet and did not have a relaxed atmosphere
Fantastic Staff - brilliant location Only 1 radiator worked in the suite - cold at times. Only 1 window capable of opening - rest were screwed shut!!!
Location. Oasis. Breakfast queues.
A lovely hotel, we had a really nice stay.
Check iN was efficient One of the two rooms I booked was in an abysmal position. Having to pay for two nights when I only wanted one was also annoying. Breakfast was way too expensive as was the bar prices
nothing the food was late and cold
staff most helpful and we were fortunate to have an upgrade of room as a result of our membership . We were at Blackpool for a show, unfortunately Restaurant did not open until 1900hrs too late for us however this is not a complaint under normal circumstances we would not eat so early.
the package i booked was fab value for money and we were upgraded to a suite at no extra charge
the hotel was very nice and the staff were very freindly and helpful,there prices were reasonable, but for families it could run out a bit expensive. as for my wife and i it was okay and we would definatlet go back
Poor service - insufficient staff
friendly staff,well presented food. location was fist rate as being on seafront was a priority. would rcommend this hotel to friends and family.
Nothing unfortunately. Very disapointed expected much more. Noise. Room immediateley above function room in use Fri and Sat night till 1am. If advised this was the case would not have stayed at this hotel.
hotel was very good, staff were very friendly, our room was quite cold as someone kept leaving fire escape door open, but after a word at reseption we were given a fan heater to boost the temp of room, over all i would recomend the hotel to friends, thank you for an enjoyable stay nothing first class
the room was very warm that is one plus point i suppose. i am trying to think of more material to write but i am sorry i am struggling with it. to be honest as it was classed as a 4 star hotel it just didnt live up to the stars in my opinion. the lift kept breaking down the menu stated boxing day, it was clean but it was just old hat and worn out the whole place. all in all maybe it is just a good place for older people to stay as they do not seem to know anything else. the hotels computors was down they did not know we was coming and we was told there is only this rough room left. so it appears we was staying in the rough room, even the bed squeked like mad and the chairs where ripped thanks.
everthing staff ;room. and breakfast we think that may be try and do somethink about breakfast i my self queue for 10mins for bacon andegg to come then no toast so had to go back again then my breastfast was cold so may be thats is something that you may want to look at .
Easy access to trams,sea view,generally quiet Breakfast was shambles at times,not enough staff,tables not cleared,long queue self service
Clean and friendly,good food. Nothing.
Frontline staff were very good, the breakfast was stone cold one morning, and one dinner was almost inedible We had to get someone to get drinks as the bar was not always staffed,
The food, breakfast was lovely. The receptionists were very friendly. Nice relaxing evening entertainment The room
La zona esta bien, el lugar de ubicación es tranquilo, el personal es atento, tiene muchos espacios para cualquier actividad. creo sinceramente que la calidad precio del hotel no es igualitaria. El hotel esta antiguo y necesita una buena restauración. Si no hubiera sido porque iba a la convención creo que no habria ido.Yo que conozco el sector de la Limpieza en España les digo que tienen que renovar sus servicios o buscar un experto que les asesore porque pienso que el Hotel en si es bueno pero necesita mejoras.
Todo el conjunto relacionado con la Convención L6 de the L Word Está muy viejo, deberian modernizarlo.
All the staff were very friendly & helpful. Good car parking & easy walk to tower & shops the cooked part of the breakfast - the worst we have had
Friendly staff no
Julie (sorry if I got your name wrong!) was excellent, the best service provided! the spring matress!
The staff were very friendly and made us very welsom, and it was in a really good location near to the Tower and all the shops. The price was very good too!
the staff were very friendly and helpful.The bar was open 24 hrs with very reasonable prices. .Some of our rooms were a bit shabby.
Staff friendly, excellent parking off road, good public rooms, hearty English breakfast,walking distance to town centre and attractions. Lack of ventilation in the room. I.E. two very small transom windows, found it rather warm overnight. Otherwise the room was adequate for an overnight stay.
I only stayed one night as due to the season was moved to the Lawson on the second day. However what I saw was very good
Lovely owners, and an overall nice, clean hotel, but as I told the owners as we checked out, I could feel the springs in my mattrass and had a very bad night's sleep. If we stayed there again, I'd want to find out first if the bed in our room was going to be comfortable
This hotel was very central and pretty cheap, the owners were lovely, very friendly and accommodating. They let me keep the car in their car park for the day even after I had checked out.
(Our)Julie was great,breakfast was excellent, Parking was great
The hotel was lovely, the food, the people, and I would visit blackpool again but the room you put me in was very very disapointing it actual put me off in returning to tiffanys hotel I cant remember booking into a hotel without a shower for a very very long time!! And when I asked for one at 9am I got it at 12pm very useless.
Price and location.
The location is great, and the evening entertainment was fun. The price is reasonable, and it's far enough out of town to not be disturbed by Blackpool partygoers. The bathroom wasn't clean. It was cold and I asked for a blanket (there wasn't one in my room) and it never arrived. The cold kept waking me up despite piling my coats on top of me during the night. The security for the area where the car keys are kept is a joke- it's only a matter of time until a car gets stolen.
location was ideal for town centre atractions the lift is useless
i liked the general friendly atmosphere iwas meeting up with my brother and his wife who were down from scotland we all enjoyed our stay only the lift was tiny and ancient however you have ordered a new one i know
Pleasant room, Very good value for money Limited times for evening meal. Entertainment to very good.
Breakfast was excellent. Shows were below standard for a top class Hotel. Same acts same format. needs new Mc'S.Much more comedians, less singers. Acts changed weekly to give more variety over the week, residentcompere's were using same routines very boring after awhile. sorry!
reception area and bar very modern shame about our terrible room 116 straight above reception room was terrible it had paint peeling off cornice and had fallen into the bath.really scruffy and old fashioned nothing like the photos. we had room116 and all we could hear day and night was phone ringing at reception.rooms need modernising terrible
Customer service poor Kept waiting to be sat for breakfast Shown to a dirty table
I liked the bar area adn the staff who were very friendly as indeed were the reception staff. We had one meal ther and that was breakfast. There were four of us and a one year old baby. the staff saw to our every need and the food was excellent The only problme was the car parking but I accept that situation and it wouldn't prvent me returning
The beds were comfortable Everything was very clean Staff were friendly No map available to show way around area
The hotel is so very well run and spotless everywhere was so clean and tidy and smelt lovely the breakfast was brilliant great choice and well worth getting up at 8.30 for got to be the best hotel we have stayed in and will most certainly be back
The food was yummy and the bedrooms were clean and comfortable and maintained to a high standard Too much polish in the entrance hall was overwhelming
Staff extremely pleasant and welcoming, excellent value for money, ideal location for all seaside attractions, (not too fr for little legs to walk.) Funny smell from the shower in the bathroom
friendly welcome and comfortable facilities bar facilities could have been more available and quality of draft lager not good
Friendliness of the management
The bacon! Noise travels too well through the floors - other guests woke us at 6am. Rooms very small, not really a double room for size more like a single. Showers annoyingly small kept catching the shower control and getting burnt! Ok for two nights but no longer
We were made very welcome from the moment we arrived the food was very good and I was amazed at how well organised tony and steve were at breakfast I am a chef and could not fault the food or the service. I would definately return and recommend it to friends Being a little athritic I found the stairs difficult, but the overall cleanliness and decorative touches more than made up for th lack of a lift. Perhaps one of those stair lifts would be appropriate for less than mobile oldies.
Early booking in. Communication from Hotel before arrival.
Very helpful . excellant food None
Peaceful. Breakfast was great had full English made fresh each morning nothing
It was a very pleasant place to stay I found the bed very hard
The staff were extremely friendly. It was a lovely atmosphere
everything, but especially the owners
The owners were extreemly helpful.Breakfasts are good and tea making facilities in the room make life more pleasant.
location ideal for town center and attractions
owners very helpful and rooms very clean vegetarian breakfast requested but was same as full english without sausage and bacon. veggie sausages would have been nice
coming back to peace and quiet and just relaxing,and the food,which was delicous thank you my grandaughter was a bit disappointed there wasnt enough tv channels namely the music channels
the hotel was comfortable clean owners helpful and frienly nothing
Good position with sea view friendly staff, clean bedding, allowed for early entry into room On suit in need of refurbishment, dirty marked carpets
We chose the Gainsborough because we were treating ourselves to a hotel on the prom for the first time and requested a sea view. Also the breakfasts were delicious. the ensuite was clean but lacked storage for basic toiletries (toothbrushes, toothpaste) and somewhere to put your towel when you were showering
The sea view - the hotel sits on the prom with a lovely view of the sea The attic room had its number written on with felt tip pen - the walls where the most horrible colour - the room was tiny and set back in the 1970'S. The bar was supposed to be open till midnight but was closed when arrived back at 10pm. We didnt expect the Savoy but we were very dissapointed with the hotel
friendly staff , clean and tidy and good location inadequate heating in room
quality of the breakfast the reception area of hotel ok but the room was very poor for the price,it was noway a £35 a night hotel
The hotel was dirty, masking tape covering electric wires & a water leak in the double room,the hotel staff put towels on the floor to mop up the leak,
The staff was very good but l was disappointed to find out after booking with yourselfs that the accomadation had not been booked with the hotel, as it happens they was able to give us a room but not what we required
room clean and tidy nothing special but fulfilled our needs and priced accordingly. Typical Blackpool.
Nothing to like about the Gainsborough. Room was dirty, wallpaper peeling off, damp walls, mould in the shower. The whole experience was unpleasant, we couldn't get out quick enough.
excellent breakfast, very clean rooms, friendly staff
staff were very pleasant high standard in cleanliness also very friendly alround good family holiday break. just off south beach 2 min from pleasure beach and tram stops big thanks to john and jossie for a good weekend
Cleanliness of the room and very accommodating Not being able to park close to the hotel
Warm welcome, helpful staff.Comfortable beds. Only stayed for one night but the breakfast was excellent. The bathroom was a bit on the small side.
a fantastic break, very clean rooms, lovely breakfast, great location near pleasure beach.
the breakfast would have liked a glass of wine before going out to have tea
It was nice, clean and warm and the owners was friendly and helpful. A nice hotel for a short break by the sea. I would stay there again.
The standard of cleanliness was excellent, the staff were helpful and friendly.
Friendly staff and lovely welcome. The room was a bit small and breakfast was only served till 9am!
Cleanliness of room and staff was informed on web their was a pool table, darts etc. This was not the case. Bar not manned all evening
Facilities were good as was the breakfast. Rooms were tired looking and the equipment was dated. Guests allowed to smoke throughout corridors despite no smoking signage. Noise from function rooms below bedrooms can be heard into early hours of morning and then noise from guests who attended function as they come back to thier room.
everything was lovely - very satisfied
the hotel location, pool,and staff + a very good breakfast with lots of choice rooms are a bit dated but still nice
Can't say enough about the helpfullness and quality of the staff. First rate. The "Nineteen" restaurant was very good and value for money. Bedroom was smaller than anticipated. Brasserie did not represent value for money due to limited (and slightly pretentious) menu.
The room was comfortable and the staff helpful and friendly
pool and room itself was OK Room 117 has terrible view and rooms seems dark-would not come back to that floor again. No staff in gym to ask about equipment.
location and surroundings room view and lack of air conditioning
I thought the drinks were very expensive, £11 for 3 drinks in the bar. I also didn't like th efact that you can hear everything outside your room when ignorant people are walking past in the evening. Can I suggest that you have staff on each corridor at night making people aware that they need to keep the noise down as people are trying to sleep.
room small, facilaties not all that
An excellent hotel, great location, friendly staff
Nothing at all Damp smelling rooms, stained floor, dirty bed sheets, dirty toilet, tiny cramped room, dirty shelves/drawers/cups. Chipped walls, drugs on the top shelf of 'wardrobe'. Only getting £30 back after we stayed there for 10 mins and then left. What a joke that place is.
Staff were so helpful. Hotel location was ideal. Bar was big and fully stocked. Rooms very warm and a little on the small side, however we didnt spend too much time in them so it wasnt so bad at all.
staff very friendly.Nice bar lounge area bedrom and bathroom very small
Staff and proxinminty to blackpool Stained carpets, worn furniture , bad smells, drunks every where, lots of smokers stading right outside the front door.
Bar open late so you can grab a night cap when you get in from you night out. Stayed in room 304, wall paper coming off the walls, no blind/curtain in the second skyline window? lost all power to lights in the morning, had to have bathroom door open or it would have been a shower in the dark. No phone in the room to ring reception in case you had a problem like we did.reception bit of a walk. Whitener in the room instead of liquid cartons you normally find in hotels?? Full english breakfast advertised..i don't think so,no mushrooms,hash browns,no apple juice,no fresh fruit,no toms???nice fried bread though. Service was raw,gent had tea towel on his shoulder which he used to handle hot plates.He also had long hair which also rested on his shoulder on the towel hmm..would have spent £20 more for big chain hotel in end.
Staff very helpful and friendly
Excellent staff, nothing was too much trouble. Very tired room
the staff were always helpful, and sorted problems straight away, excellent service. obviously going late in the year the mattresses are a little tired not very comfortable to sleep in.
The hotel was in a good area.Staff were very good .We had a good weekend. We were kept awake all night on the saturday by the hen and stagg groups that were also staying there.
Excellent food and entertainment To many children runing about at night
the hotel is of a very good standard,my wife and i have stayed there on many occasions and have yet to find any faults,heres to the next visit.
Lack of parking, room was tired and small in need of refurbishment,cost was high for what you got. I have stayed in hotels all over the country and the world both for pleasure and work and can honestly say this was one of the dearest and poorest I have stayed in.
The heated pool, sauna & jacuzzi were fab. Breakfast was average, but the service in the dining room was excellent. Bedroom was ok, but the bathroom was pokey, so small in fact that you had to sit sideways on the loo because your legs would not fit in between the loo & wall! We checked in at 1.50pm (10 mins before the time on our booking confirmation) & were made to hang around in the reception area for 10 mins like naughty school children. Found the experience very unprofessional. Another thing that bothered me was the fact there was no sink in the bathroom, had to use the basin in the bedroom after using the toilet - I hope they give that handle a good clean after every visitor!
The staff were superb, from initial greeting at the door to booking out they couldn't do enough for us. The entertainment in the evening was the best I've seen at a British hotel. Excellent! Car parking is at a premium and you can't book it. Be prepared to drop off your gear and park away from the hotel.
Food - Quality, quantity & choice. The service was also excellent, food was at your table within minutes of ordering. Parking was a bit hit & miss. Being a week-ender all spaces taken up when I arrived, had to park on street, but this seems to apply to all hotels on the Blackpool seafront.
The food was well presented,lots of choice and served by attentive waiters. The room we booked was a little small, so upgraded to a bigger room with a side view of the sea, which was wonderful.
Room cleanliness & comfort & the fact it was so quiet & peaceful at the back of the hotel.
staff were ok hotel ok parking not ok. parking.
nothing much the heating in our room did not work and there was no hot water
The staff were lovely. I telephoned for directions and the lady was more than helpful. She was then waiting to greet us. That made us feel welcome. The gentleman helped find somewhere to park the car as the road was busy with illuminations traffic. Which again he didn't have to do.
The size of the shower was too small
Very friendly staff Bad location, Online map showed hotel to be at the far side of the Norbrek Castle Hotel (which is why we booked) however found hotel a good 15 minute walk in the opposite direction.
Nice friendly staff, made us feel very welcome.
Nice friendly hotel situated a 1.5 miles from town centre quiet great view of the sea if u r on the front of the hotel rooms were clean and comfortable a bit cold at night as central heating clicked off at a certain time at night otherwise it was good. nothing it was good
Staff was very kind Was a little out of blackpool then looked on map but would still go back
my husband & i stayed in this hotel on saturday & sunday night over the long weekend, we really enjoyed our stay. the hotel was clean & tidy, breakfast was great, staff very friendly & location was good. away from all the noise of blackpools nightlife but not far in cab if you want to go out. right accross the road from the beach. would definately stay here again. no really
excellent staff, warm friendly atmosphere, brilliant food and value for money a very good relaxing place and not as hustle and bustle as the central pier.
What the Leverdale may lack in style, is more than made up with the atmosphere that is created by the welcoming staff. The cold shower!
We only stayed overnight but the staff were friendly and helpful. The room was fine for a day/weekend but no longer. The breakfast was very good and there was plenty of choice with fruit juice and tea/coffee on tap.
The owners made our stay fantastic, to the point where we would rather return for a night of their entertainment and join the other holiday makers than go round the sights. Going home
Close to the north pier, blackpool tower and the lights Bathroom very basic
the people who own the hotel were fantastic and very welcoming my daughter liked the free game of pool
breakfast lovely warm and well prepared.staff friendly and helpful.good central location. room was big enough but we had our 18 month old grandson with us and they put us in room above bar where karaoke and singing was far to loud and kept baby up until well after midnight.each night.