Front desk staff were rude and unwelcoming.
Very good customer service. The hotel is very quaint with old world charm and elegance.
The old world charm was amazing! Hotel employee at the front desk was extremely helpful with directions, obtaining Raptor basketball tickets, and the bike rental. Loved the free parking and the free breakfast each morning. Our stay was top-notch!
Great location (near subway), great facility (old mill, of course), fantastic buffets. Our room was too hot. We ensured fireplace was off - still too hot. We turned off, yes, entirely off, the thermosat in mid-December - still too hot. We then opened both windows in mid-December - still too hot. Ultimately I turned on A/C at 4 am.
Superbe endroit, très agréable et bien situé. Il y avait des chsveux sur les murs de la douche...Mais ça a été nettoyé rapidement
la habitación espaciosa y muy útil para familias con niños. la cocina
Nos encantó la piscina y bañera de hidromasaje. La habitación era de un buen tamaño y muy elegante.
Hotel limpio, bonitas vistas Pequeña piscina, parking, wifi mediocre. No hay opciones asequibles comida en un radio de 15 manzana (lo sé porque caminé).
The location near the airport, the staff, the service and the qualtiy of the room.
The breakfast buffet was wonderful. Room was spacious and nice. Very nice flat screen TV. Super friendly and helpful staff. Free shuttle service from the Toronto airport. No negative experiences.
The staff were very welcoming, the beds were extremely comfortable and the food was great
The Resturant next to the hotel. Nice food And we had trouble with our wifi and Toliet both were attended to quickly and efficiently Thankyou to both men :)
the bed was very comfortable, bathroom and room in general were very clean not a good selection at breakfast
a clean simple and quite place which the value deserve, thank you not at all
Convenient to airport and to my business meeting. Clean, friendly staff, easy check in and check out, shuttle service
location was great i enjoyed having a fridge and microwave in the room,beds were comfortable, and the continental breakfast was very good thanks, the hottub could have been warmer and maybe a tv or music in the room to add to the experience.
Booked alarm call failed to materialise - crucial when catching a flight! Extremely noisy with poor insulation between the rooms. Breakfast not up to Best Western standard - plastic plates and cutlery with little choice of food. Jacuzzi - far too hot to even get into.
I like the clean, quiet, laundry facility, staff, overall a very nice place to stay. It would be nice to have a small kitchenette facility - like a sink, toaster, kettle.
Staff was very kind.
We enjoyed being out of the city. There was public transport into the city close at hand. We did not like the manager.
its proximity to the airport..... and you can feel relax, calm, and warmth!!!!!!! especially when you come from a long flight and just need to rest.....
All was good at the hotel Please inform the client to bring "both pages" of the confirmation sheets before leaving home, because the hotel need the page with the voucher on. If you dont bring it you have to pay regular price instead.
The sheets smelled fresh and the room was clean. parking is too expensive considering you are not downtown Toronto
-cleanliness -front desk staff: helpful, courteous, welcoming -location: easy access from 401, garden setting by pool -pool/fitness area -quality of food -outdoor seating for lunch -price of food/drinks/alcohol -confusion of services during conference: food tables set up in crowded area, stations were set up late, some staff rude and did not function well as a team -needed more seating for lunch ***people who did not stay overnight were not charged for parking, I was charged $19.00 ???
Very conveniently located in the airport, nice staff. There was nothing to not like
Restaurant for dinner & breakfast were excellent
Cercania al Aerouerto, bien ubicado para tomar autobus hacia el Centro de la Ciudad. Habitacion muy amplia.
su ubicación. el hotel es perfecto para una estancia corta.
La amplitud de la habitacion y el desayuno Mas que el hotel el restaurante - servicio lento lento...
La relacion calidad con precio es su mejor atractivo. En general un buen lugar para descansar. Amabilidad del personal al 100%. No.
Esta cerca del aerepouerto con la comodidad de poder desplazarse a otro sitio Me parece qeu todo cubrio mis espectativas,
hotel muy comodo, habitación, comoda.realmente es recomendable no, todo fue muy agradable. gracias
Es comodo y tiene buena relacion calidad precio Esta en un poligono junto al aeopuerto y necesitas coce
La cercanía con el aeropuerto, la comodidad y el servicio. Que aunque no es muy caro tuvimos que pagar por la transportación al aeropuerto, después que lo mencionan como servicio del hotel ya incluido.
Habitacion bien equipada con microondas y nevera.
cercano al aeropuerto y es espacioso
la amplitud de la habitación, la atención del personal y la facilidad de aparcamiento
desde esa misma calle se puede llegar al centro de toronto muy facilmente,la habitacion es muy grande y las camas comodisimas
Cerca del aeropuerto y muy buen precio. Habitación bastante bien. Restaurante aceptable Carencia de instalaciones en el hotel
Aunque quede lejos, la vista a toronto desde el decimo piso.
Que es cerca del aeropuerto pues cuando viajo a europa lo hago via air canada y tengo una escala en toronto Las almohadas no tienen buen olor. es mjy I mportante cambiarlas frecuentemente. no basta cambiar las fundas.hay mucha gente que no se baña ni se lava el pelo, sobre todo, los europeos, famosos por ser, en un muy buen porcentaje, muy sucios.
ruidos de aire accindicionado y coches
El servicio de transporte Hotel / Aeropuerto / Hotel incluido en el precio
Room was great, modern, clean with all the amenities a business traveler needs. I enjoyed the extra space. breakfast was ok and the eating area is big and well appointed. The staff keep up with the flow of people so you should not have to wait for long to get something that ran out replenished. Parking is limited in front of the hotel. It shares the property with a Hampton Inn and the two are connected. They should have put the buildings farther back from the street and all the parking up front. Instead you have to park behind the Hampton Inn and you cannot get in their building form the back without a key. This means you have to schlep it back to the Homewood dragging your luggage round the long way. Front desk told me I should have pulled up, checked in and then moved my car. This is an option but its an extra step and when you get in tired you just want to roll in and check in and go up.
Very friendly staff and amazing service. Rooms were clean and stocked. Very impressed. Well done !!!
It is great to have a suite if you stay somewhere for more days. The suite was very clean and well cleaned every day. The staff were very friendly and during breakfast and dinner talked to us and were really interested to talk to the guests. Location was perfect seen as we wanted to look around the Toronto area and not only the city. Quiet location but still near shops and restaurants.
I would stay at this hotel again. The service was great, the room I had was a suite and the place was beautiful. The staff was so friendly I felf like I knew them for a long time.
This guest did not leave comments about this hotel.
room size, breakfast, parking, internet, dinner snack, cleanliness I did not receive my points because I booked through priceline!
Nice breakfast Friendly staff Friendly manager breakfast on family day should be until 10 not 9
This guest did not leave comments about this hotel.
I stayed at this hotel for 5 days and it was a very pleaseant experience
Very spacious, and breakfast was delicious. The heater was not working all night ! Hair all over the tub ...not mine . Also windows would have been a plus.
The full kitchen was a big plus! Can't say anything bad about the time spent there.
Like to see more utensils and equipment in room Not enough utensils and equipment in room
Had to pay for parking per night 13 CAD
Good location. Needed something close to the airport with shuttle service. Good selection of restaurants in walking distance. Needed more towels!
The international Plaza is a wonderful place to stay for business or with family, especially if you are taking a flight out of the country. They have a fantastic pool, with a waterslide, good restaurants nearby (there is a great sushi place onsite, but a bit pricey), small bar lounge, and it is huge in side, because it is built for conventions. We have also stayed here for the Anime North festival, and this clean, modern hotel is the perfect place for large conventions. Staff are very helpful and accommodating. The bathroom wasn't entirely clean.
The staff was courteous and assisted with all issues in a timely manner. too expensive charge daily for hotel guests to park their vehicles .. They charge to have a refrigerator and microwave in the room .
The beer was cold at the bar.... It was a run down, dirty hotel. From the buckling carpets in the room, to the inch of dust on the TV and bedside table, it wasn't a great stay. The a/c controls looked like they were from 1960, and unless you put the control to 0 degrees, you won't get any cool air. Enjoy your stay at this dirty, run down, sweaty hotel. The best part is when you get to leave!
Nice conference facilities Rude staff at front desk and untrained
very good location pick up service very good
Nice place, nice rooms, just about every amenity. The bartender, Phil was exceptional. Full of positive energy and personality. We are not drinkers but stayed at the bar and had a few simply because of him. Paying for parking!! What a load of bull! Give me a good price for the room and then shaft me 14$!! For parking is completely unacceptable. Not sure if I will stay there again simply because of that.
Rooms were very nice. Expected to hear a lot of the planes during the evening but it was very quiet in our room. Very clean and sharp looking Where to park our rental and getting in and out was somewhat confusing at first as a first time customer. The front desk person who we dealt with on arrival did not give a nice visual appearance, no smile, a little short/abrupt. Did not sit well after a 2 hour drive and getting lost a bit.
Location is good Extremely old beds - all need to be burnt or thrown away. We woke up feeling ichy - maybe bed bugs
They did not have a room available at 3pm and one of the hotel staff members told us to come back in 45 min, as he did not work for the housekeeping department and has no idea when a room would be available.
The hotel is very close to the airport, and they have bus shuttles running until late. Staff very friendly, rooms big and comfortable. Everything you need from an airport hotel is here... rooms could be more sound proofed
The location was close to the airport since we had early flights and the shuttle was on time and efficient although the front desk did tell us we would not be making any stops but indeed make one stop at another hotel to pick up another couple. The bed was squeaky (recallit was room 207), which the front desk acknowledged and apologized for. However it was the cleanliness of the bathroom that was more of a concern--the bench in shower with towel on it has some hair on it.
staff and room location
clean, comfortable, nice nice staff, reasonable.
La cama es una pasada, además podía elegir la dureza...y muy muy grande!
Todo era muy cómodo. Personal amable servicial que hizo de esta estancia incluso mejor. Gran ubicación con buenas opciones para comer a poca distancia del hotel. Este viaje fue por negocios. Ya que necesito trabajar con mi ordenador y tienen muchas llamadas durante las horas de trabajo hay veces que recurrir al servicio de habitaciones. Por desgracia, la comida no estaba a la par y los precios eran altos, especialmente por la falta de buen gusto.
Localizacion cerca aeropuerto Olor tabaco en habitación insoportable sin posibilidad de ventilar. Sucio, Descuidado. Personal muy mal educado.
Staff really tries to accommodate all requests no complaint but I think there should be some consideration for returning guests. We are regulars and the prices are always fluctuating. Would you consider a frequent user program besides gold points etc.
Horrible Staff. Went for a wedding and the AC wasn't working. Their free breakfast is just toast and cereal!
close to the airport and Humber college. Easily located off major routes. Our nonsmoking room smelled strongly of stale cigarette smoke that did not clear throughout the stay. The room was very small and cramped. The sound and vibration from the convention hall below was exceptionally high and prevented sleeping. When I contacted the front desk near midnight they were less than sympathetic. The loud music ceased soon after but loud conversation heard and music from the convention area continued until 3 am.
the comfort of the bed, and the breakfast in the morning when we got down to the breakfast almost everything was gone and they would not make anymore
A group of us needed to stay a night in Toronto near the 401W freeway as we would be driving back to the US the next day. Good location to the freeway and airport but keep in mind pretty far from tourist spots. Adequate breakfast with eggs, ham, sausages, cereal, bread, jam, coffee, tea, fresh fruits. Quiet and comfortable and clean beds. The quality of the room was much more than I expected for what I paid. Free parking, and okay Wi-Fi. Not much. Very pleased for the quality in exchange for what we paid.
location noisy guests middle of the night. hotel staff should have taken care of that problem - no restaurant - no room service
I liked everything. I felt very relaxed. Near the airport and not too far from the city of Toronto. Very nice staff at the counter and of course very nice housekeepers. I have stayed in various hotels through out and around the city, by far this is my favorite. None
Nothing actually. Rooms were incredibly small. Food was terrible. And both weekend nights had an Indian celebration going on until 2am!! Both nights and the music was shaking the room and the staff had no clue when it would stop and after multiple complaints they didn't even shut it down. I mean party until 11, 12 maybe but 2 am are u kidding me it was the most disturbing thing ever.
Front staff were wonderful and shuttle service was efficient and friendly (a nice change from previous experiences at other hotels). Restaurant food is horrible and the service is slow. We had to grab a server after sitting there for 10 minutes to order something to drink. This should have been an automatic as we were seated at our table.
Clean and close to the airport, friendly staff. Charge for the shuttle. A/C unit in the room is loud.
Convenient to airport. Staff very helpful. Comfortable & clean. What more could I ask for.
I was charged for my room even though it had already been pre-paid I wasn't explained (language barrier) that the bill for room service already included gratuities. I therefore added it and had to call back down to the dining room to have it reversed The ballrooms were too warm during the conference
Proximity to airport Additional parking fees
Su precio,espacios públicos y el aparcamiento que tiene. Está un poco alejado del centro de Toronto, aprox. a 15 kilómetros.
el hotel esta muy bien en general...la habitacion estaba genial, y el baño tambien....el desayuno bueno. esta alejado del centro, pero hay un autobus que se coge en la puerta y te deja ahi tambien a la vuelta...
Excelente relacion calidad/precio, incluso mejor que muchos de mayor categoria en los que me he alojado en Canada la supletoria un poco incómoda, pero es gratuita.
La habitación estaba muy bien así como el desayuno y las instalciones del hotel.
Muy buena atención Está muy lejos de Toronto