Gran suite. Limpia. En en el centro de la ciudad. El desayuno no está mal. El personal es amable. Buena ubicación (junto al río). Que te cobraran por aparcar fue inesperado. gastos excesivos, wifi también inesperado cuando es gratis en casi todos los hoteles y cafeterías. muy decepcionado con esta estrategia de cobro. Sobre todo, cuando cobran casi el 50% respecto del hotel más comparable, esto es muy desagradable. La unidad de calefacción/aire acondicionado hacía ruido durante toda la noche. La salida de ventilación podría haber sido mantenida lejos de la habitación de cama.
Staff was very friendly, the rooms beautiful.
What an amazing historical hotel with a great downtown location. I would recommend this hotel and we'll be back.
The location and overall atmosphere of the Hotel. The young men out front need to be more attentive to outward appearance of hotel and guest service.
Sophisticated decor, helpful staff, "beautiful people" hot spot. The noise from both the street and partiers went on until 3 a.m. Motorcycle engines revving, police called on issues in the street, shouting and yelling in the street, all echoed right up to our 7th floor room.
Made a reservation for 2 guest in a queen size room. Got there and checked in @7pm and was notified that I was upgraded to a king size room, big plus on their part! The room was cozy and comforting. It also includes a beautiful bar setup along with a wonderful street view. To be completely honest, the one thing I did not like was the shower. The rest of the room was was decorated and painted in its own style including the bathroom. But once you open the shower curtain all you see is plain, boring, tile. Both room and bathroom give off some bomb vibes, except the tile. Just kills the ambient. Other than my pity first world problem place was outstanding.
The hotel is beautiful and run very well. The rooms are cozy, well-decorated, and have great bathrooms. The location is also superb. The rooms are small, and the $25 valet parking is a rip-off.
The staff was great, well trained, accommodating and helpful The room was awful! It only had 2 tiny Windows, about 1'x2'. The mattress was old and soft, we kept slidding into the middle and did not get a good nights rest.
Lots of issues with room - lights not working, TV issues upon arrival and "pat" answer from engineer (remote needs new battery which we knew wasn't the issue but a problem with cable company). First night dinner in "temp" restaurant horrible. Didn't charge for one meal but just no attention to detail, wrong order. Experience better when Joie property.
Good location. The room was small but comfortable. The bathroom was a good size and user friendly. The decor was elegant and tasteful. The desk staff were friendly and helpful. I would return. No.
The room was nice and clean. Nice appointments. Very comfortable. Large shower. The door on the bathroom was a slider and did not actually shut.
Everything. Place was absolutely beautiful. Great job.
The Lobby, the Gym, the pool and the rooms are great. I also enjoyed the very friendly and helpful staff during the Sunday Brunch. Having to wait in line for 5 minutes for the elevator in my floor and up to 10 minutes in the lobby. There was a lot of people and the elevators took forever.
Location. Cannot believe the room have no Internet connection included in the price.
hotel staff there was no refrigerator; it cost to use wi fi; it was too expensive for one bed that was advertised as a double; it was noisy.
Clean, modern room Did not have free parking or WIFI
The bed was very comfortable and the sheets were lovely. The reception staff were not very friendly or helpful. They didn't seem suited to the service industry. The concierges were very helpful and friendly.
I loved the room service breakfast. And how close it was to everything to do in downtown Sacramento. I had such a blast and everyone was pleasant and helpful during our stay. Definitely staying here again in the fire
Downtown location. Good valet parking service. No minibar
Clean rooms. The TV service is worst I have seen anywhere. Very basic service. A major basketball game is on ( Warriors ) and they did not have the channel, really! This is a business hotel in Sacramento. I go to the lobby bar and they have two flat screens circa 2005. Spend $1400 at Costco for two new flat screens. They missed the attention to detail that is required in this market. Will not stay there again.
Proximity to convention center, willingness of staff to accommodate requests
Great location. Walking distance to restaurants. Donut shops. Thrift store shopping everything. We stayed for an athletic event but had some time to do other stuff. Close to a 7 eleven if you need a quick snack and self parking was across the street but easy to get to. A lot of homeless in the area but there is nothing the hotel can do about that. Just be cautious when walking at night.
Location and room Staff didn't seem to know the area. I had to go to a coffee shop to even know what neighborhood the hotel was in.
We attended a function in the downtown area and the location was perfect. Room key did not work initially, I called the front desk from a house phone and an employee checked my identification and opened the door, he returned a short while later with a new key.
Great facility, location, cleanliness, décor and the best breakfast provided at a hotel as complimentary. Literally nothing bad about this place that can be controlled. There was a large crowd present for an event, which just made lines longer and service slower (service was still great and the lines were still good).
Great price. Had everything we needed. The staff we very efficient and friendly. Included breakfast was great!! N/A
The place had bed bugs, bad! Had to change rooms at 4 am because the beds were covered in them, disgusting!! Other than that, which is worse than anything, it 'looked' clean and stuff was nice.
The staff are super friendly and helpful
Comfortable bed and dark shades The staff was unprofesional. The facilitities were dirty. The hotel is more like a motel with the Holiday Inn Logo in it.
The hotel room was dirty and had torn curtains. The room needed updating.
The staff went out of their way - every one of them, day or night shift - to accommodate our requests. So very friendly and always smiling and ready to greet us at the desk, in the breakfast room, in the hallways. The free internet, unexpectedly excellent breakfast selection, microwave and refrigerator were a huge bonus. These amenities were not provided in the last couple of luxury hotels I stayed in. The bedding is luxurious. The location could not be better. The outside room doors need attention; they look shabby and worn. But they belie the comfort and appearance of the inside of the room.
Very nice customer service
convenient walking distance to both Old Town and Downtown Sac. courteous/professional staff free shuttle to and from airport clean room comfy beds clean, well-managed breakfast room delicious, broad selection of breakfast foods easy on the pocket book minor structural problems, ex: peeling front door paint
Perfect location, walking distance from old town people were smoking weed outside of their room, and banging their walls and disturbing us. Didn't feel safe. The rooms had a lot of dust and bathroom had mold
Overall the hotel is very clean the location is great, staff is always on the ball and friendly we stayed a extra day.. Just the bathroom fan didnt work properly.
Lots of amenities full breakfast included in price. It is a clean, older facility, located in an ideal location for Old Town Sacramento. One can walk to everything. Good value for the traveler.
Friendly staff. Clean and good wifi.
Despite arriving late due to delayed flights, we were received quickly, got our choice of rooms, and got to them quickly. The room was clean, a reasonable size, and remarkably quiet given the proximity to the train station and the freeway. ...at 7am one of the gardeners started a leafblower. what? The included breakfast is pretty good for what you get... it would be nice if there were some fresh fruit options for those who don't eat bread.
The hotel it self was great. Friendly staff. I ask for a quiet room and they put me on the 3rd floor in the corner away from the street and things seemed perfect. We ended up with neighbors that not only had a young child but also many guests. They were smokers and would lounge on the deck into the late night/early morning and their voices could be heard clearly/loudly in our room. VERY disturbing. Be weary about booking here on holidays.
I loved everything else but my phone won't let me rate you any better. Our heater was busted and we had to switch rooms.
Friendly service, shuttle, location, clean room
Very close to the new Kings arena and downtown nightlife. The room was clean and the breakfast was good.
La atención y amabilidad de sus trabajadores. La limpieza de sus instalaciones. No tener disposicion de almuerzo y cena.
Excelente hotel calidad/precio. Habitaciones amplias y cuidadas.
La habitación estaba sucia. Me volvieron a cobrar después de que explicara que ya habíamos pagado y durante la estancia de 4 días nunca se limpió la habitación.
El personal era agradable. El hotel estaba sucio y las habitaciones eran peores. La basura del anterior ocupante allí todavía. Baño asqueroso.
Staff is extremely helpful and friendly - made us feel like they actually wanted us to be there. Breakfast was great; beds were excellent; bathrooms great . Fitness room was minimal.
We stayed for a week-long conference at the convention center, which was three easy blocks walking distance away. The breakfast hours were convenient, and there was a wide selection of food, including waffles and biscuits and gravy. Comfortable beds, quiet rooms, and friendly staff all contributed to a pleasant stay. It was great to have a fridge and microwave in the room for storing and heating leftovers. The only bad thing I can think of to say is that there were some holes in the bedskirts that I noticed, and the sleep function on the TV remote didn't work.
Cleanest room I have stayed at in a long time. Very close to midtown and plenty of goody spots. Year round open pool with solar heating. Plenty of free parking to boot!!! And the shower / amenities in the room have definitely been thought over when planning the comfort of the guest.
Staff were friendly, breakfast was good, good location with easy parking Our room had a musty smell to it, as if the shower curtain needed to be changed out. We got in at 2:00 am and left the next morning. Had it not been for the brevity of our stay, we probably would have asked for a different room.
I could walk to my event down town and I could walk to the capitals as well Amenities fairly limited, the wifi was very poor in my room. Download speed about 5MB/Sec upload speed less than 1 MB/Sec
There was food Very cramped dinning space, couldn't push stroller very well there and also no scrambled eggs were available
Room was really nice, very clean. Bed was comfortable. The wifi was terrible, it cut out every couple of minutes. The water pressure was super weak, very hard t get clean.
The neighborhood didn't feel very friendly, and my room smelled very stale.
Room very clean, nice attention to detail, bed very comfortable, good wifi. Love the indoor/outdoor feel of the hallways. Breakfast very processed and ho-hum. This was my third stay here and this time my window overlooked the light rail which was noisy early in the morning.
pool closed, very noisy location, no good idea for a good night sleep
En este viaje de trabajo estuvo muy bien ubicado y la relacion precio servicio fue la adecuada. tuvimos la ventaja de recorrer la ciudad y no perder la ubicacion no hay algo que me haya parecido desagradable
Walking distance to many restaurants and bars. Quiet interior location. Unprofessional front desk staff needs training.
Wonderful room downtown with a great view. The restaurant that is attached is wonderful, and there are several others within walking distance. It is right across the street from the beautiful Capitol Park, and there is plenty to do in the area. It is even walking distance from Old Sacramento which is a great place to spend a day shopping and enjoying the old buildings and trains. The staff was friendly and helpful, the room cleaner in particular was especially helpful and knowledgeable of the area. The breakfast is standard, nothing too special, but it has a lot of choices. A/C only covered the back half of the room, which is fine when going to sleep, but kind of bad at keeping the entire room cold during the day or at an even temp since the thermostat is right under the ac vent.
The staff went out of their way to please, with friendly smiles and over-the-top courtesy.
The staff and services were top notch. The rooms were clean with the exception a stain on the sofa. Terrific shower and design of room. Mirror on the back of the bathroom door, so that you are looking at yourself while using the toilet. Beds were extremely film. Unfortunately it did impact how we rested.
The staff was friendly. The room keys did not work. Each time we had to go into our room the staff had to let us in with their master key. They were going to relocate us to another room, but it was too much of a hassle for us to move all of our stuff.
Me alojo en Sacramento mucho y siempre había querido probar este hotel. El hotel estaba limpio y el personal era amable. Cené en el bar y probé su desayuno de cortesía, ambos estaban bien. También he dormido bien. Me alojaría aquí de nuevo si volviera a traer a mi hijo en un viaje de negocios, ya que sé que disfrutaría el barco. Aparte de eso, yo preferiría un hotel normal en el futuro. La instalación es un poco anticuada. No sólo la decoración clásica del barco pero la decoración de la habitación, etc. La habitación en la que yo estaba era muy pequeña, como era de esperar. El barco es un poco ruidoso, se puede oír a la gente caminando al lado de tu habitación y las paredes son delgadas. Podía oír a la gente de la habitación de al lado.
Instalación histórica. El personal es muy amable. Las habitaciones eran un poco estrechas.
The bed was comfortable and the television was big. Also the television channels were a good variety. My room smelled like someone had been sick and there was a huge wet spot on the floor. I called the manager and he never got back to me. The staff sent people to spray air freshner which only made the smell worse. I had a non smoking room but it smelled heavily
The price is good. The room was clean on the surface, but it felt dirty. The grounds felt grimy. It was okay. It needs some work and remodeling other than flat screen TVs.
The owners have clearly sunk some money into the property to modernize the rooms as well as beautifying everything. They have some work to do before it will be completed, but you can tell the owners care about the the place. We were bummed that the pool was out of order. But it was out of order because they are fixing everything on the property. Seriously, this place is going to be the crown jewel on this exit in Sacramento.
It was easy to find a prostitute Grounds were kinda dirty. Poor security. Decent hotel but prices are so cheap that druggies and dirt bags stay there. Up your rates a bit and hire security and someone to pressure wash the nasty sidewalks. Free breakfast sucked, I would have paid for a good breakfast.
IT Was easy to get to and the staff was very nice
The lock plate for my door was loose in the frame, so the door never seemed to be completely shut. My room smelled of cigarette smoke. And my room wasn't cleaned one of the days I stayed, probably because I slept in late. It isn't a deal-breaker, but it would have been nice to have been notified that they skipped my room, and gave me an option to request a room cleaning later.
Nothing had to change rooms twice, room is dirty, morning breakfast doesn't have many options.
Very close to the freeway for easy access. The room and breakfast were OK. The first assigned room was supposed to be nonsmoking, but as soon as I walked in it reeked of cigarettes. The front desk was very willing to accommodate my request for a different room which was fine.
The location was freeway close and fairly close to downtown Sacramento. It was inexpensive. The beds were comfortable. The exterior of the hotel was dirty and rundown. The first room we were given smelled like cigarette smoke even though it was a non-smoking room. There was a lot of smokers at this hotel. There were only rooms with a single king size bed or rooms with two double beds. No rooms with two queen size beds.
The room was inexpensive and looked clean. Front desk staff was friendly. The room had a strange smell that took a few hours with the windows open to dissipate. The continental breakfast was flavorless. Toast, bagels, oatmeal, hard boiled eggs, juice and coffee all kind of tasted the same. The staff had to cancel a customer's reservation because the police were called due to the excessive comings and goings of random people from the room. On the last night there a couple was having a vocal and colorful argument outside my hotel room.
We asked if we could do an early check in for an up charge they said as long as the room was ready we could do it. I was told there was not gonna be an extra charge. Later on the day they called me and said we needed to pay an extra day. Did not even get an apology for their mistake. They need to get all their staff on the same page.
nothing the floor in the room was wet, because the sprinklers came on outside and flooded the room during the middle of the night. When I woke up and put my feet on the floor, stepped in a big puddle.
I have always loved this building, and nice hotel rooms for less than $150/night are in short supply in downtown Sacramento. The Sterling gave us outstanding value for a spacious room with enormous Jacuzzi bathtub and beautiful four-poster bed in a gorgeous historic Victorian era home. Check in and check out experience efficient and pleasant, with flexibility on a little extra time for check out. I would definitely stay again and recommend to friends with caveats below. There is on the street parking but it is metered with a two-hour limit after 8am or before 6pm Mon-Sat, so you will get a parking ticket if you sleep in. The street gutter was filled with leaves, making it a little messy for shoes and luggage. There is a $16 city lot just a block away... But it is a block away. A valet service would be ideal. As other guests have commented, some room elements such as sinks are beginning to show signs of age, but they did not detract from the outstanding value of our room.
Shuttle service superb. Staff helpful. Location - close to airport. Room was not to the standard I found the previous visit. Not cleaned properly, radio broken, no phone directory on the hotel phone. Window filthy.
Shuttle transportation to downtown was nice. It took me forever to check in! They had no record of my reservation, front desk had to call getaroom.com to confirm my reservation. Even though, I had booked three hours prior to arriving. The room smelled miserably. I The shower drain was plugged and the water would not go down the drain! Many items in the room were broken (cabinet drawer) or looked very cheap and old.
It was right off the freeway They changed me from a king size bed to 2 queens my mistake but they worked it out. The room was spacious Location was a bit on the seedy side of town I forgot a book & they would not accept my credit card for shipping it to me, sent it COD, thought $16.70 was a bit unreasonable.
I liked the configuration of the room with the comfortable couch and the bed. The fact that when I exited the hotel property I had to make a u-turn to get back to the freeway.
Room was OK .Not fancy, Location good. Owner antagonistic. Wanted to extend the stay. She said there were no more rooms available. Went onto Kayak and found a room for 3 nights. (Think they wanted to charge more for their rooms without the web site.) Kayak sent the reservation on their fax. She held it tight in her hand so that I could barely look at it. At each point in the negotiations she disappeared into her apartment without a word. There is NO customer service here. She said we would have to change rooms. But when her husband was at the desk, there was no problem in staying in the same room. Had mild diahrrea on the sheets only...they threatened a $150 surcharge when all they had to do was wash the sheets in bleach. The room next door were noisy till all hours of the night. An OK room but the management was horrible.
My friend and I needed a place close to the convention center and this place was definitely a stone's throw away which helped with commuting over the course of 3 days. It's not the most luxurious place, but if you just need a place to sleep, then this place is fine. Has some good sides and bad sides, but if you're on a budget and you have a buddy, this place is alright to stay at. Sometimes smelled a bit like smoke, but it might have been from the other rooms.
Clean Front desk sucks!
I liked the price and the ease of finding it from the Interstate. I had hoped it would be closer to Old Town as I had to take a cab back at evening's end.
For what you pay, it's great basic comfort .. It's not the Motel 6 from years past, great room renovations give it a cleaner feel I wish it had a mini frig...
Rude staff dirty pool hard beds will never return Staff rude dirty pools overall bad experience
the area is not the best nieghborhood but the location is good to get to anywhere in sacramento close to freeway, stores, banks and gas station. the staff was really nice and even the security. I was happy they have two security officers there. the only down fall was no mircowave or mini fridge, the matress are a little to thing you can feel the springs.