Clean, modern room Did not have free parking or WIFI
hotel staff there was no refrigerator; it cost to use wi fi; it was too expensive for one bed that was advertised as a double; it was noisy.
We attended a function in the downtown area and the location was perfect. Room key did not work initially, I called the front desk from a house phone and an employee checked my identification and opened the door, he returned a short while later with a new key.
The bed was very comfortable and the sheets were lovely. The reception staff were not very friendly or helpful. They didn't seem suited to the service industry. The concierges were very helpful and friendly.
Proximity to convention center, willingness of staff to accommodate requests
Great location. Walking distance to restaurants. Donut shops. Thrift store shopping everything. We stayed for an athletic event but had some time to do other stuff. Close to a 7 eleven if you need a quick snack and self parking was across the street but easy to get to. A lot of homeless in the area but there is nothing the hotel can do about that. Just be cautious when walking at night.
Location. Cannot believe the room have no Internet connection included in the price.
Location and room Staff didn't seem to know the area. I had to go to a coffee shop to even know what neighborhood the hotel was in.
I loved the room service breakfast. And how close it was to everything to do in downtown Sacramento. I had such a blast and everyone was pleasant and helpful during our stay. Definitely staying here again in the fire
Downtown location. Good valet parking service. No minibar
The Lobby, the Gym, the pool and the rooms are great. I also enjoyed the very friendly and helpful staff during the Sunday Brunch. Having to wait in line for 5 minutes for the elevator in my floor and up to 10 minutes in the lobby. There was a lot of people and the elevators took forever.
Clean rooms. The TV service is worst I have seen anywhere. Very basic service. A major basketball game is on ( Warriors ) and they did not have the channel, really! This is a business hotel in Sacramento. I go to the lobby bar and they have two flat screens circa 2005. Spend $1400 at Costco for two new flat screens. They missed the attention to detail that is required in this market. Will not stay there again.
Shuttle service superb. Staff helpful. Location - close to airport. Room was not to the standard I found the previous visit. Not cleaned properly, radio broken, no phone directory on the hotel phone. Window filthy.
Shuttle transportation to downtown was nice. It took me forever to check in! They had no record of my reservation, front desk had to call getaroom.com to confirm my reservation. Even though, I had booked three hours prior to arriving. The room smelled miserably. I The shower drain was plugged and the water would not go down the drain! Many items in the room were broken (cabinet drawer) or looked very cheap and old.
It was right off the freeway They changed me from a king size bed to 2 queens my mistake but they worked it out. The room was spacious Location was a bit on the seedy side of town I forgot a book & they would not accept my credit card for shipping it to me, sent it COD, thought $16.70 was a bit unreasonable.
I liked the configuration of the room with the comfortable couch and the bed. The fact that when I exited the hotel property I had to make a u-turn to get back to the freeway.
La habitación estaba sucia. Me volvieron a cobrar después de que explicara que ya habíamos pagado y durante la estancia de 4 días nunca se limpió la habitación.
La atención y amabilidad de sus trabajadores. La limpieza de sus instalaciones. No tener disposicion de almuerzo y cena.
Excelente hotel calidad/precio. Habitaciones amplias y cuidadas.
El personal era agradable. El hotel estaba sucio y las habitaciones eran peores. La basura del anterior ocupante allí todavía. Baño asqueroso.
The staff was great, well trained, accommodating and helpful The room was awful! It only had 2 tiny Windows, about 1'x2'. The mattress was old and soft, we kept slidding into the middle and did not get a good nights rest.
Lots of issues with room - lights not working, TV issues upon arrival and "pat" answer from engineer (remote needs new battery which we knew wasn't the issue but a problem with cable company). First night dinner in "temp" restaurant horrible. Didn't charge for one meal but just no attention to detail, wrong order. Experience better when Joie property.
Staff was very friendly, the rooms beautiful.
The location and overall atmosphere of the Hotel. The young men out front need to be more attentive to outward appearance of hotel and guest service.
Sophisticated decor, helpful staff, "beautiful people" hot spot. The noise from both the street and partiers went on until 3 a.m. Motorcycle engines revving, police called on issues in the street, shouting and yelling in the street, all echoed right up to our 7th floor room.
The room was nice and clean. Nice appointments. Very comfortable. Large shower. The door on the bathroom was a slider and did not actually shut.
The hotel is beautiful and run very well. The rooms are cozy, well-decorated, and have great bathrooms. The location is also superb. The rooms are small, and the $25 valet parking is a rip-off.
What an amazing historical hotel with a great downtown location. I would recommend this hotel and we'll be back.
Good location. The room was small but comfortable. The bathroom was a good size and user friendly. The decor was elegant and tasteful. The desk staff were friendly and helpful. I would return. No.
Made a reservation for 2 guest in a queen size room. Got there and checked in @7pm and was notified that I was upgraded to a king size room, big plus on their part! The room was cozy and comforting. It also includes a beautiful bar setup along with a wonderful street view. To be completely honest, the one thing I did not like was the shower. The rest of the room was was decorated and painted in its own style including the bathroom. But once you open the shower curtain all you see is plain, boring, tile. Both room and bathroom give off some bomb vibes, except the tile. Just kills the ambient. Other than my pity first world problem place was outstanding.
Everything. Place was absolutely beautiful. Great job.
The location was freeway close and fairly close to downtown Sacramento. It was inexpensive. The beds were comfortable. The exterior of the hotel was dirty and rundown. The first room we were given smelled like cigarette smoke even though it was a non-smoking room. There was a lot of smokers at this hotel. There were only rooms with a single king size bed or rooms with two double beds. No rooms with two queen size beds.
We asked if we could do an early check in for an up charge they said as long as the room was ready we could do it. I was told there was not gonna be an extra charge. Later on the day they called me and said we needed to pay an extra day. Did not even get an apology for their mistake. They need to get all their staff on the same page.
nothing the floor in the room was wet, because the sprinklers came on outside and flooded the room during the middle of the night. When I woke up and put my feet on the floor, stepped in a big puddle.
It was easy to find a prostitute Grounds were kinda dirty. Poor security. Decent hotel but prices are so cheap that druggies and dirt bags stay there. Up your rates a bit and hire security and someone to pressure wash the nasty sidewalks. Free breakfast sucked, I would have paid for a good breakfast.
IT Was easy to get to and the staff was very nice
The owners have clearly sunk some money into the property to modernize the rooms as well as beautifying everything. They have some work to do before it will be completed, but you can tell the owners care about the the place. We were bummed that the pool was out of order. But it was out of order because they are fixing everything on the property. Seriously, this place is going to be the crown jewel on this exit in Sacramento.
The lock plate for my door was loose in the frame, so the door never seemed to be completely shut. My room smelled of cigarette smoke. And my room wasn't cleaned one of the days I stayed, probably because I slept in late. It isn't a deal-breaker, but it would have been nice to have been notified that they skipped my room, and gave me an option to request a room cleaning later.
The price is good. The room was clean on the surface, but it felt dirty. The grounds felt grimy. It was okay. It needs some work and remodeling other than flat screen TVs.
The bed was comfortable and the television was big. Also the television channels were a good variety. My room smelled like someone had been sick and there was a huge wet spot on the floor. I called the manager and he never got back to me. The staff sent people to spray air freshner which only made the smell worse. I had a non smoking room but it smelled heavily
Very close to the freeway for easy access. The room and breakfast were OK. The first assigned room was supposed to be nonsmoking, but as soon as I walked in it reeked of cigarettes. The front desk was very willing to accommodate my request for a different room which was fine.
Nothing had to change rooms twice, room is dirty, morning breakfast doesn't have many options.
The room was inexpensive and looked clean. Front desk staff was friendly. The room had a strange smell that took a few hours with the windows open to dissipate. The continental breakfast was flavorless. Toast, bagels, oatmeal, hard boiled eggs, juice and coffee all kind of tasted the same. The staff had to cancel a customer's reservation because the police were called due to the excessive comings and goings of random people from the room. On the last night there a couple was having a vocal and colorful argument outside my hotel room.
Westins are always great, they are always so clean and classy and well ran. It's the reputation. But this hotel specifically is amazing, it's riverside, fairly priced - I mean you get a bang for your buck here. I know people complain about having to pay for wi-fi, but even the price is reasonable. Either way, get off your electronics and enjoy the peaceful view. That's not even the half of it, the service here is amazing. Everyone is happy to help, open doors, offer suggestions and recommendations. Kudos to the management, concierge, bellboys, restaurant workers, maids, valet, receptionists.
Instalación histórica. El personal es muy amable. Las habitaciones eran un poco estrechas.
Me alojo en Sacramento mucho y siempre había querido probar este hotel. El hotel estaba limpio y el personal era amable. Cené en el bar y probé su desayuno de cortesía, ambos estaban bien. También he dormido bien. Me alojaría aquí de nuevo si volviera a traer a mi hijo en un viaje de negocios, ya que sé que disfrutaría el barco. Aparte de eso, yo preferiría un hotel normal en el futuro. La instalación es un poco anticuada. No sólo la decoración clásica del barco pero la decoración de la habitación, etc. La habitación en la que yo estaba era muy pequeña, como era de esperar. El barco es un poco ruidoso, se puede oír a la gente caminando al lado de tu habitación y las paredes son delgadas. Podía oír a la gente de la habitación de al lado.
Gran suite. Limpia. En en el centro de la ciudad. El desayuno no está mal. El personal es amable. Buena ubicación (junto al río). Que te cobraran por aparcar fue inesperado. gastos excesivos, wifi también inesperado cuando es gratis en casi todos los hoteles y cafeterías. muy decepcionado con esta estrategia de cobro. Sobre todo, cuando cobran casi el 50% respecto del hotel más comparable, esto es muy desagradable. La unidad de calefacción/aire acondicionado hacía ruido durante toda la noche. La salida de ventilación podría haber sido mantenida lejos de la habitación de cama.
En general, recibes lo que pagas. Una ventaja es tener una completamente funcional A/C en un día caluroso. Un montón de restaurantes de comida rápida que rodea el hotel es también una ventaja. Justo al lado de la autopista, así que hay un poco de ruido. Estaba bajo construcción durante mi visita, así que también había un montón de ruido por eso.
Not much Except for the wait staff, the rest of the staff was not very helpful.
Reserving the room was no problem. Unfortunately, we had to cancel (early) due to a family emergency. The lady who took my report was very knowledgable and accommodating. However, we will go back to Kayak for any future reservations if the need arises. Thank you for your service.
Rooms, parking, closeness to the freeway, partially indoor hot tub & pool. Resturaunt was horrible, 1 poor server for the entire place on a Saturday night. She was overwhelmed, ordered wine, soda and cheesecake. Wine & Soda came fine, cheesecake took a while, then no silver wear and no refuel on the coke for my son after repeatedly asking and waiting 20 min. We walked out. There was unattended children in the pool area screaming like idiots and since there is a partial took it echoed into the spa area, staff was called twice about it and ignored the calls.
I liked its location centrally located for the purposes of my trip. The ease of freeway access was great and the staff was pleasant and helpful: Nothing it was exactly what it appeared to be.
Very nice hotel and very good price that night. This was my 3rd trip to This hotel and will always stay here when passing through Sacramento. Staff went out of their way to help me scan and email some papers for work one day.
I loved how the hotel was spacious and clean. The staff was great too! The large amount of children running around. We went on a busy weekend which had special events hosted, but the kids from the event where everywhere! They were running around in the workout room in the treadmills without parental supervising and without shoes on! Another issue was the amount of 'iffy' people hanging out in the parking lot. People that we're not staying at the hotel but just scoping out the patrons coming and going.
Fui allí para asistir a un funeral. Me gustó por lo cerca que estaba de los familiares. Creo que el desayuno debería haber sido gratis.
Conocimos a unos buenos viajeros. Todo el mundo fue muy amable.
Muy limpio No hay desayuno gratis
Muy práctico para el aeropuerto. No hay lugares para comer cerca, decente.