I needed a roll out and it was not available. The hotel did not look like If it was completely sold out. I also requested a double bed when I arrived. And was denied. Had to purchase a air mattres
Love the food hotel was very clean staff was amazing definitely going to go back I used a soda machine told me 75 cent for a can soda charged me 3.50 on my card.
The staff was friendly. We were given cookies at check in. Elephant bar was across the Street. our toilet overflowed all by its self in the middle of the night, feces everywhere. They refused to add my partner to the room because I booked the room on kayak. I needed my partner to check in early but he was no able to. Had to pay for parking
The warm cookie at check in is a nice touch. Overall everyone was really nice and helpful and my room was very clean. I enjoyed the pool and the hot tub and the close proximity to the Arden mall. I found it's best to leave your car parked at the hotel and walk over to the mall. I didn't like that I had to pay $8 for parking. Guests should have parking included in their stay.
Gran suite. Limpia. En en el centro de la ciudad. El desayuno no está mal. El personal es amable. Buena ubicación (junto al río). Que te cobraran por aparcar fue inesperado. gastos excesivos, wifi también inesperado cuando es gratis en casi todos los hoteles y cafeterías. muy decepcionado con esta estrategia de cobro. Sobre todo, cuando cobran casi el 50% respecto del hotel más comparable, esto es muy desagradable. La unidad de calefacción/aire acondicionado hacía ruido durante toda la noche. La salida de ventilación podría haber sido mantenida lejos de la habitación de cama.
The staff was great, well trained, accommodating and helpful The room was awful! It only had 2 tiny Windows, about 1'x2'. The mattress was old and soft, we kept slidding into the middle and did not get a good nights rest.
The location and overall atmosphere of the Hotel. The young men out front need to be more attentive to outward appearance of hotel and guest service.
Everything. Place was absolutely beautiful. Great job.
The hotel is beautiful and run very well. The rooms are cozy, well-decorated, and have great bathrooms. The location is also superb. The rooms are small, and the $25 valet parking is a rip-off.
Lots of issues with room - lights not working, TV issues upon arrival and "pat" answer from engineer (remote needs new battery which we knew wasn't the issue but a problem with cable company). First night dinner in "temp" restaurant horrible. Didn't charge for one meal but just no attention to detail, wrong order. Experience better when Joie property.
Sophisticated decor, helpful staff, "beautiful people" hot spot. The noise from both the street and partiers went on until 3 a.m. Motorcycle engines revving, police called on issues in the street, shouting and yelling in the street, all echoed right up to our 7th floor room.
The room was nice and clean. Nice appointments. Very comfortable. Large shower. The door on the bathroom was a slider and did not actually shut.
Staff was very friendly, the rooms beautiful.
Made a reservation for 2 guest in a queen size room. Got there and checked in @7pm and was notified that I was upgraded to a king size room, big plus on their part! The room was cozy and comforting. It also includes a beautiful bar setup along with a wonderful street view. To be completely honest, the one thing I did not like was the shower. The rest of the room was was decorated and painted in its own style including the bathroom. But once you open the shower curtain all you see is plain, boring, tile. Both room and bathroom give off some bomb vibes, except the tile. Just kills the ambient. Other than my pity first world problem place was outstanding.
What an amazing historical hotel with a great downtown location. I would recommend this hotel and we'll be back.
Good location. The room was small but comfortable. The bathroom was a good size and user friendly. The decor was elegant and tasteful. The desk staff were friendly and helpful. I would return. No.
The room was very nice. Did not like being located on the side of the hotel facing the very busy highway. Did not like that the huge touring group with tons of children were screaming, yelling and running around the pool deck when I arrived at 9:30pm. I think the staff should be on top of noise level when it is excessive, no matter what time of the day it is.
Bed was firm and comfortable Ordering online we were not warned that we were booking a smoking room. We were given the room without warning and when we discovered how badly the room smelled, the front desk said it was the only room available. The room reeked of smoke and we work up constantly all night long from the smell. I have asthma and had to use my inhaler several times the next day to calm my coughing. The hotel was too noisy to keep the window open and that barely did anything about the smell. I will never stay there again and I do not trust last minute bookings on price line now. The only purpose of booking the room was to get some sleep before driving the next 2 hours home and we were barely able to do that. We may have each gotten 2 hours sleep over the course of the night.
Location. Cannot believe the room have no Internet connection included in the price.
We attended a function in the downtown area and the location was perfect. Room key did not work initially, I called the front desk from a house phone and an employee checked my identification and opened the door, he returned a short while later with a new key.
I loved the room service breakfast. And how close it was to everything to do in downtown Sacramento. I had such a blast and everyone was pleasant and helpful during our stay. Definitely staying here again in the fire
Great location. Walking distance to restaurants. Donut shops. Thrift store shopping everything. We stayed for an athletic event but had some time to do other stuff. Close to a 7 eleven if you need a quick snack and self parking was across the street but easy to get to. A lot of homeless in the area but there is nothing the hotel can do about that. Just be cautious when walking at night.
hotel staff there was no refrigerator; it cost to use wi fi; it was too expensive for one bed that was advertised as a double; it was noisy.
Clean rooms. The TV service is worst I have seen anywhere. Very basic service. A major basketball game is on ( Warriors ) and they did not have the channel, really! This is a business hotel in Sacramento. I go to the lobby bar and they have two flat screens circa 2005. Spend $1400 at Costco for two new flat screens. They missed the attention to detail that is required in this market. Will not stay there again.
The Lobby, the Gym, the pool and the rooms are great. I also enjoyed the very friendly and helpful staff during the Sunday Brunch. Having to wait in line for 5 minutes for the elevator in my floor and up to 10 minutes in the lobby. There was a lot of people and the elevators took forever.
Proximity to convention center, willingness of staff to accommodate requests
Location and room Staff didn't seem to know the area. I had to go to a coffee shop to even know what neighborhood the hotel was in.
The bed was very comfortable and the sheets were lovely. The reception staff were not very friendly or helpful. They didn't seem suited to the service industry. The concierges were very helpful and friendly.
Downtown location. Good valet parking service. No minibar
Clean, modern room Did not have free parking or WIFI
I loved that the hotels location was in walking distance from the wedding I attended. Since it was so close and I was in an unfamiliar city this eased my mind. The staff was very friendly. The suite was spacious very clean and comfy. I loved the pillows so much I requested a late checkout. The best part was the continental breakfast because the eating area was large enough to accommodated many of the guest that attended the wedding.
Clean, comfortable and a great breakfast Everything was good.
The staff are super friendly and helpful
The place had bed bugs, bad! Had to change rooms at 4 am because the beds were covered in them, disgusting!! Other than that, which is worse than anything, it 'looked' clean and stuff was nice.
Comfortable bed and dark shades The staff was unprofesional. The facilitities were dirty. The hotel is more like a motel with the Holiday Inn Logo in it.
Great facility, location, cleanliness, décor and the best breakfast provided at a hotel as complimentary. Literally nothing bad about this place that can be controlled. There was a large crowd present for an event, which just made lines longer and service slower (service was still great and the lines were still good).
The hotel room was dirty and had torn curtains. The room needed updating.
Great price. Had everything we needed. The staff we very efficient and friendly. Included breakfast was great!! N/A
I loved everything else but my phone won't let me rate you any better. Our heater was busted and we had to switch rooms.
The hotel it self was great. Friendly staff. I ask for a quiet room and they put me on the 3rd floor in the corner away from the street and things seemed perfect. We ended up with neighbors that not only had a young child but also many guests. They were smokers and would lounge on the deck into the late night/early morning and their voices could be heard clearly/loudly in our room. VERY disturbing. Be weary about booking here on holidays.
The staff went out of their way - every one of them, day or night shift - to accommodate our requests. So very friendly and always smiling and ready to greet us at the desk, in the breakfast room, in the hallways. The free internet, unexpectedly excellent breakfast selection, microwave and refrigerator were a huge bonus. These amenities were not provided in the last couple of luxury hotels I stayed in. The bedding is luxurious. The location could not be better. The outside room doors need attention; they look shabby and worn. But they belie the comfort and appearance of the inside of the room.
Friendly staff. Clean and good wifi.
Perfect location, walking distance from old town people were smoking weed outside of their room, and banging their walls and disturbing us. Didn't feel safe. The rooms had a lot of dust and bathroom had mold
Very nice customer service
convenient walking distance to both Old Town and Downtown Sac. courteous/professional staff free shuttle to and from airport clean room comfy beds clean, well-managed breakfast room delicious, broad selection of breakfast foods easy on the pocket book minor structural problems, ex: peeling front door paint
Lots of amenities full breakfast included in price. It is a clean, older facility, located in an ideal location for Old Town Sacramento. One can walk to everything. Good value for the traveler.
Overall the hotel is very clean the location is great, staff is always on the ball and friendly we stayed a extra day.. Just the bathroom fan didnt work properly.
Friendly service, shuttle, location, clean room
Very close to the new Kings arena and downtown nightlife. The room was clean and the breakfast was good.
Despite arriving late due to delayed flights, we were received quickly, got our choice of rooms, and got to them quickly. The room was clean, a reasonable size, and remarkably quiet given the proximity to the train station and the freeway. ...at 7am one of the gardeners started a leafblower. what? The included breakfast is pretty good for what you get... it would be nice if there were some fresh fruit options for those who don't eat bread.
La habitación estaba sucia. Me volvieron a cobrar después de que explicara que ya habíamos pagado y durante la estancia de 4 días nunca se limpió la habitación.
El personal era agradable. El hotel estaba sucio y las habitaciones eran peores. La basura del anterior ocupante allí todavía. Baño asqueroso.
Excelente hotel calidad/precio. Habitaciones amplias y cuidadas.
La atención y amabilidad de sus trabajadores. La limpieza de sus instalaciones. No tener disposicion de almuerzo y cena.
Desayuno decente. Nos gusta el concepto de suites con cocina y otras comodidades. Limpio y cómodo. El gimnasio era pequeño, incluía tres máquinas de ejercicios, dos cintas para correr y una máquina elíptica que chirriaba, no me gustaría estar en en la habitación contigua al gimnasio. Sólo en una máquina funcionaba la señal de televisión. Lo mencioné en recepción, pero era fin de semana y no lo arreglaron.
Staff were friendly and accommodating at all times. Clean hotel and quiet throughout my stay!
the facility was clean and nice. The staff was friendly but not proactive enought. Our air conditioning unit was broken the moment we walked in. They fixed it, but it broke again in the middle of the night (1am) and they had to send another technician to fix it. We told the staff and they barely said sorry.
Over priced and not very clean
Location Pool and spa broken no warning this is a big reason we stayed there also cable did not have playoff games
Cleanest room I have stayed at in a long time. Very close to midtown and plenty of goody spots. Year round open pool with solar heating. Plenty of free parking to boot!!! And the shower / amenities in the room have definitely been thought over when planning the comfort of the guest.
Staff were friendly, breakfast was good, good location with easy parking Our room had a musty smell to it, as if the shower curtain needed to be changed out. We got in at 2:00 am and left the next morning. Had it not been for the brevity of our stay, we probably would have asked for a different room.
Staff is extremely helpful and friendly - made us feel like they actually wanted us to be there. Breakfast was great; beds were excellent; bathrooms great . Fitness room was minimal.
There was food Very cramped dinning space, couldn't push stroller very well there and also no scrambled eggs were available
Room was really nice, very clean. Bed was comfortable. The wifi was terrible, it cut out every couple of minutes. The water pressure was super weak, very hard t get clean.
We stayed for a week-long conference at the convention center, which was three easy blocks walking distance away. The breakfast hours were convenient, and there was a wide selection of food, including waffles and biscuits and gravy. Comfortable beds, quiet rooms, and friendly staff all contributed to a pleasant stay. It was great to have a fridge and microwave in the room for storing and heating leftovers. The only bad thing I can think of to say is that there were some holes in the bedskirts that I noticed, and the sleep function on the TV remote didn't work.
The neighborhood didn't feel very friendly, and my room smelled very stale.
Room very clean, nice attention to detail, bed very comfortable, good wifi. Love the indoor/outdoor feel of the hallways. Breakfast very processed and ho-hum. This was my third stay here and this time my window overlooked the light rail which was noisy early in the morning.
I could walk to my event down town and I could walk to the capitals as well Amenities fairly limited, the wifi was very poor in my room. Download speed about 5MB/Sec upload speed less than 1 MB/Sec
Great breakfast. Excellent staff, from front desk to housekeeping Love the 2 br suite for 3 people Like the option for the free pass at the natomas sportsclub Great pool and Jacuzzi, would like longer hours then 9pm Parking at 3am on Saturday, only 1 slot open and had 2 cars, had to go to front desk to find it via security camera and use the reservation parking space. Needmore secure parking spaces. Would like like dvd player for the Tv or obtain one from the front desk. Brought own from home. Would have liked happy hour on weekend, not just m-Wed. Would have liked longer breakfast hours till 10am. Better signage to get to hotel through mall parking lot. Don't put families with kids on second floor, lots of noise in the living area. Would like a penthouse suite at this location, one at Cal Expo.
breakfast and size of room was good Room was not totallly clean
It was a very comfortable stay. I especially liked the complimentary popcorn!
The hotel was clean and the staff was excellent
My stay was brief (<24 hrs) but pleasant in every way and convenient to the airport
En este viaje de trabajo estuvo muy bien ubicado y la relacion precio servicio fue la adecuada. tuvimos la ventaja de recorrer la ciudad y no perder la ubicacion no hay algo que me haya parecido desagradable
pool closed, very noisy location, no good idea for a good night sleep
Tranquilo, de no fumadores, el personal era atento Las habitaciones eran viejas y antiguas, el color era horrible, la cama, el desayuno continental era escaso, las unidades de aire acondicionado viejas y ruidosas.
Muy limpio, parecía recién remodelada.