El trato que recibimos de la recepcionista, una joven muy amable que intentó ayudar en todo lo que pudo. Era joven, muy rubia y hablaba algo de español. El recepcionista que estaba en la mañana del día 5 de abril intentó cobrarnos 99 euros. ¡El hotel ya estaba pagado! Cuando le dijimos que estaba pagado no intentó comprobarlo ni admitió el resguardo impreso de internet, exigió el ticket que nos entregaron al llegar. Por auerte lo teníamos, pero pensamos que sólo tenía que comprobarlo en su ordenador, o en las reservas.
Limpieza, ubicación, trato del personal.
Su relación calidad-precio No
caro y aún así tenías que pagar para usar tele e internet
Perfect stay. Very smart and comfortable hotel. Large room very clean. professionnal staff. Would suggest a complimentary tray inside the room with tea/coffee facility.
surprisingly nice hotel and staff very very expensive food however what can you expect from a luxury hotel like this! ;-)
Spacious and layout well planned for evening meals, bar
The hotel is quiet & the staff are polite & helpful none of the information was available in English
Sauna and the nice big and clean rooms
Very friendly and helpful staff. Nice, clean and comfortable rooms.
nice breakfast, nice restaurant and bar The rooms are large, but a bit disappointing, with poor decoration and paintwork.
nice atmosphere, didn't see spa, but is inclusive and just newly opened, nice rooms bathroom could need a little renew - 20 Min ride from Main Station plus bus ride of 10 Min makes it a little less good reachable - in the morning quite noisy because of cleaning staff and door ringing, clapping doors (couldn't sleep in until 9 or 10...)
the location of the hotel and the food
located in a very guiet and green are, transportation is really easy, rich breakfast, not so luxurois but comfortable and clean, everything one needs in a hotel room, outstanding choice in particular for the week-ends and public holidays
We used your accommodation in the evening and explored Hamburg by day No complaints
Large hotel in the wooded, hilly countryside of Hamburg. Great views from the full restaurant during sunset (and to be even better as the owner plans to top some trees blocking the view of Hamburg). Ample free parking. Good place to hold receptions, conferences, etc. Location is great if you want to be in the woods, but not so great for city excursions. The hotel is not near a train station, but the nearest station has free parking. Although the staff were patient with the difficulties, English is not widely spoken. Pool was not open.
A peaceful location with great views from rooms and restaurant. My room was clean and comfortable with a good bathroom The hotel is very large and the layout is not clearly recognizable. Therefore, getting to your room can be a bit of an adventure. Too many steps with no lift facilities make it difficult if you have much luggage. The large terraces were not accessible from the rooms on my floor and looked poorly maintained with weeds growing between tiles. The garden areas around the hotel look somewhat neglected.
The view and the buffet breakfast. A slightly surreal experience. Know the hotel from when it was smaller - now it's a giant maze catering for conferences. Lighting needs to be better on some stairs. Outside areas need attention - somewhat dilapidated. Staff could be more, how shall I put it, 'proactive'?
It filled my need of a one night stay outside Hamburg. Not really a complaint, but the address given for the hotel took my satnav up a woodland road which is 100 metres before the hotel's entrance