The quiet neighbouring area.... This old hotel could have been a traditional place with 19C mood but the hotel owner seems to have renovated it into a luxruious and rich but souless place--in terms of the hotel's interior and the service of the staff. I feel like I am staying at any of 5-star hotels in downtown of a big metropolitan city like New York, Singapore, Tokyo or Seoul. No touch of Hamburg.
I thought the staff were very attentive, helpful, friendly - always smiling/genuine and professional. The atmosphere was welcoming and not at all pretentious. The breakfast was delicious and the wine selection at Kleines Jacob was impressive. The overall stay was extremely pleasant, and I would defiinitely go back. I would have liked it if the shuttle bus option was available throughout the day or at least all morning. Also the juice at breakfast should be freshly pressed for a hotel of this standard.
Superb service, super restaurant, good public transportation to city center, comfortable Way to room was unwieldy
The hotel is located along the Elbe river, in a quiet neighborhood outside the center, which we enjoyed very much as wanted to have a peaceful relaxing stay The deco, the friendliness of the staff, the atmosphere, value added services (arrangement for 'surprise' birthday cake, cleaning of the car windows overnight in garage, just to list a fewe) etc etc were just fantastic ...this is certainly a top quality hotel. We were looking forward to dining at their restaurant as they had good reviews. We tried to make a reservation upon arrival but were told that it was fully booked for the next two days. At the end, the waitlist had cleared and we had a dinner there but were not too impressed with the quality - and we thought 4.5 hours for 4 course dinner was a little too long. Surely there are people who enjoy long dinner but we thought they could consult the guests as 45min waiting time between the courses is rather unusual. Also, we was told that as the menu was hand written (which is nice), they needed to have 2 day priopr notice to prepare a 'lady's menu' which we thought was quite surprising for the restaurant of that reputation/price.
All staff were very friendly and helpful. Great German wines in the bar.
Definitely an off-the-beaten-track, cosy and quaint haven of peace away from the bustling atmosphere of a modern and big city like Hamburg - hotel offerred to pick me up from the nearest train station
Good atmosphere The fact that some rooms are located in another building(s) across the streets.
Hotel has an excellent location and wonderful staff very attentive to every detail. I travel about 160 days a year so I stay in hotels as much as I stay at home. This hotel is one of the nicest I stayed in. In the little restaurant they allowed smoking which can ruin a great dinner
Práctico y un montón de disponibilidad de taxis para moverse por la ciudad. El buffet de desayuno era bueno. Menú del servicio de habitación razonable y no demasiado caro. Las habitaciones estaban bien, pero bastante estándar. El wifi se cae en múltiples ocasiones. Selección limitada de canales de TV para los visitantes de habla inglesa.
El excelente diseño del hotel en la antigua torre de agua. La la habitación amplia, la vista y el baño comunicado. El bar con una carta de tragos muy completa. Ubicación a 1 cuadra del tren.
La decoración está muy bien y las habitaciones tienen buenas vistas. La estaciónd de metro está delante y te lleva al centro en pocos minutos.
Courteous and attentive staff. Very well appointed rooms and facilities. Spectacular view of the Elbe valley. Gourmet cuisine. Stellar location. The downside: The "wellness and spa" facilities listed in the hotel's description do NOTexist; there is no sauna/steam bath, etc., only beauty treatments/massages are offered. For me, this is not a spa/wellness center where guests can relax. Guests do not stay in the spectacular Wilhelminian main building, but rather in a contemporary guest house built in recent times from which there is no view of the Elbe.
Staff were very attentive and friendly but not intrusive. Little comforts like fresh fruit and chocolates every day. Diffucult to work out where the reception was if you did not enter via the garage, Also it wasn't clear that the car park was part of the hotel complex.
Pleasant staff and happy to help with any requests - particularly impressed by thier courteousness Memorable building and spectacular view of Elbe and river traffic
Very quiet and comfortable, great location and good restaurant
Aunque está algo apartado del centro, los transportes publicos (metro y autobus de día y de noche) son excelentes. Las habitaciones son grandes, espaciosas y muy cuidadas. El diseño y ambiente conseguido en la recepción-restaurante-bar es tremendamente agradable y acogedor.
tiene el encanto de un burgo de hormigón en una calle muy ruidosa.
He ESTAdo en mejores
relacion calidad precio, muy buena, los servicios que presta el hotel a los niños, la piscina climatizada y la sauna. todo genial
Las vistas del puerto son fantásticas. Está muy cerca de San Pauli y hay muchos restaurantes y bares alrededor. Recepción tiene un horario exiguo, tienes que tenelo en cuenta para la llegada y la salida, porque si no puede que no encuentres a nadie.
La amplitud de las habitaciones y la comodidad de las camas. EL personal es muy agradable y está a 20 minutos andando del centro. No nos hicieron las camas ni limpiaron en los 3 días que estuve allí
Buena ubicación, cerca de la estación de metro de Altona, A 15 minutos del centro de la ciudad. Se trata de un distrito tranquilo aunque con comercios, bares, restaurantes y un supermercado LIDL. Trato agradable del personal del hotel, hablan alemán pero también inglés.Buena relación calidad-precio. Limpieza en la habitación, el suelo no es de moqueta y ello se agradece. Había una cocina que se podía compartir con el resto de clientes, estaba bien equipada, incluso con una nevera para dejar comida de un día para otro. Solo desayunábamos. Lo más triste es la falta de limpieza en la misma, culpa ante todo de los clientes del hotel , una falta de ética total, algunas personas no hacían buen uso de la misma (platos sin fregar, basura fuera de los cubos, etc..) . El personal de mantenimiento y limpieza parecía que pasase pero sinceramente la limpieza y la higiene se echaba a faltar.
Habitaciones muy cómodas, precio económico, situación muy cercana a la parada de tren (5 min andando) en zona con varios restaurantes. Muy recomendable para todo tipo de viajeros que busquen algo económico. El desayuno es escaso para los 6,50 € que cuesta. Hay sólo un ascensor, y el tiempo de espera es superior a lo normal.
Todo. Bueno, bonito y barato. Personal atento y agradable, habitaciones nuevas, limpias y confortables. A 2/3 minutos andando de la estación Altona.
muy simpaticos todos los trabajadores, limpieza.
El diseño es simple pero muy limpio. Muy tranquila zona pero bien comunicada Internet no es gratis
Localizacion, a tan solo 10 min de Aeropuerto de Hamburgo. Personal, trato estupendo, instalaciones nuevas, estilo Ikea, todo muyt curioso y bien cuidado. Un poco de ruido por las noches en los pasillos, habitaciones de al lado, ya que siempre esta lleno de gente joven.
La habitación era amplia, limpia y con un gran ventanal, con mucha luz natural. A pesar de estar en un primer piso, estaba perfectamente aislada, además la calle es tranquila a unos 5 minutos andando de la estación de Altona, desde donde salen tanto el S-Bahn como trenes regionales, y donde hay un buen centro comercial.
El hotel lo abrieron el dia 1 de abril. Por lo que estaba perfecto, tipo Ikea. Alquilamos 2 habitaciones de 6 (eramos 9). Habia separación entre las dos literas y la cama doble, lo que da más intimidad. El baño está separado de la ducha lo que ayuda mucho cuando viajas en grupo. Y además las habitaciones tenian un gran ventanal con vista a un parque. Lo unico destacable es que el desayuno-buffet no estuviera incluido en el precio, y que aunque abundante no se salia de lo normal. (Nota para el viajero: El café alemán es más aguado que el español/italiano)
Facilidad de acceso, mobiliario nuevo, bajo precio y es ideal para los viajes en grupo. Sólo un ascensor lo que ocasionaba colas.
Very nice breakfast I booked a room that slept 3 and got a room that slept 2 & I was charged for on site parking but not advised that it was an extra cost
Good location and friendly, helpful staff
Big and very clean rooms; Very good location for business trips; Very polite staff Some persons of the staff do not speak english
Good facilities & excellent breakfast No British TV channels
Friendly personnel, nice clean large room (for 3), good and reasonably quiet environment. Breakfast OK. Nothing exceptionel, nothing not good. Can be recommended
The room was very nice, functional, quiet and clean. The free wireless access to internet was an important asset. The breakfast was of good quality. The receptionist was not overbearing friendly and not very well informed about restaurants and other facilities near to the hotel.
close to public transportation
Nice to be in a non smoking Hotel- Good location close to subway station called Sternshanze. Internet was perfet using my computer.
Friendlyness of the hotel staff, rooms are huge! Location could be better!
Relatively small hotel with friendly staff. Good location
Location- short walking distance to Hamburg Messe, a lot of bars and restaurants in the vicinity, clean and well designed rooms.
sereen area,great rooftop view for breakfast with nice food
area was nice. quiet retreat in a busy district. breakfast starts not before 8am - quite late if you are on a business trip
the electric blinds making room so dark when sleeping. nothing to comment on
A mervellous hotel and very very comfy. We have reserved apartment Eppendorf, extremely nice and comfortable. All the necessary facilities are handy.
Friendly staff; good location for St Pauli district of Hamburg; lots of restaurants in the vicinity.
It was a 10 minute walk from the S-bahn station (which was 2 stops away from the central station). The staff was extremely helpful and friendly. There is no elevator, so you have to be fit enough or have light enough luggage to manage up 2-3 flights of stairs.
Nice place. Breakfest opens only at 8.00. Not suitable for business.
Excellent and very clean, all new rooms. A delightfull stay. Recommend to all.
A private Hotel/B&B with a personal touch. Great design rooms and appartments, all well planned and thought through. Great location for a city break, Hamburg's young and urban neighbourhoods around the corner. L-O-V-E-L-Y Rooms are on the small side, though not too much so. Breakfast is on the 5th floor, and although the terrace is great, it is way up w/out an elevator. Watch out with toddlers or much bagagge, try to get a room uin the 1st floor.
no elevator, no restaurant
Friendly, clean, good breakfast. Curtains were white and room was bright 6:30 am (to early). We were charged extra for children on check out, even thought we booked a family room for 2 children and 2 adults.
It is in a residential neighborhood outside of the city. It was an extremely quiet and restful place to stay.
Having a space to assemble our tandem. We left by taxi at 0445 and someone made us a nice bag lunch.
Beautiful guest house, near park and Elb shores (green surroundings). The room's furniture is minimal but design and neat. The free coffee machine and the service are definitive plus. It is a pity that the walls of the rooms didn't beneficiate of a correct soundproofing at renovation. You almost don't hear a thing from the street in this quiet neighbourhood, but, unfortunately, you do hear the tv sets, cellphones tones and other bathroom noises from the room next door.
Clean, friendly staff, very good breakfast. Nice touch with the lounges with free coffee, tea and fruits. Free parking, This was a good hotel for me as I needed to be in this area for work. I would not choose it however if I were visiting the city itself. It is a bit out of the way.
Very nice clean, comfortable rooms. The hotel building is quite different from your regular chain hotel. The bars in the hallways with tea, coffee, water and fruit are perfect. A nice touch! The breakfast is good. The location is a bit remote if you target Hamburg downtown.
Location in a quiet neighbourhood. Very clean. Staff was very friendly and helpful. Close to public transport. no dislikes.
I liked the very clean design. The supply of dishes, cutlery etc. in our family room were not replenished after we used them. As well the convenience articles in the bathroom. The coffee machine in the lounge was not working. The choices at the breakfast buffet were limited and the same every morning.
clean and modern rooms too small. hotel far from everything.price too high for minimal concept.