Location and price. The front desk person was not accommodating. Had booked a king bed for my wife and I and at check in was simply told they don't have one and that we would need to take a room with 2 double beds instead if her upgrading us to a different room w a king. Upon arrival at our room, the keys did not work and then had to move rooms
Convenient location $16 a plate for breakfast with no warning. $30 mandatory valet with no warning.
The location is excellent for Austin downtown activities Poor Internet connection
Breakfast was delicious, beds were adjustable, room had great amenities, very clean, greatly enjoyed my stay The hallways were a little loud
The hotel staff was friendly and helpful. The hotel was close to the location for the wedding we were attending.
The staff was amazing. Very nice and helpful. The bed was very comfortable. The location was perfect for what we wanted. The room was a bit muggy and humid.
Great location for access to entertainment. Excellent buffet breakfast to tide us through the day. Staff very friendly and helpful. Cigarette butts in surrounding walkway near the river. Nearby ash tray. People are pigs. Sofa bed sheets pretty rough.
The staff was extremely friendly and helpful here and the price was better than most hotels in the city. We really enjoyed our stay here! Valet parking is pricey
Very close to downtown clubs and restaurants. Good restaurant on 18th floor. Safe area. Very tiny pool. Really it was the same size as the spa. It was just for cooling off.
Good room nice both room
The place was very clean and the bed was comfortable. The staff was excellent and the location is great if you want to hit the downtown Austin touristy stuff (which is plentiful). The bathroom was extremely small (you had to step outside the bathroom to dry off), and rather weirdly, the toilet was shallow -- which I mention because you WILL get wet using this toilet. Very uncomfortable for a man. Never seen a toilet like that, and I hope to never see another one again. The AC didn't work well and was a bit noisy.
Good front desk service Checkout isn't till 11pm. House keeping kept trying to come in before 9am , kept waking us up twice!
Tenía mucho carácter y encanto. Magnífico vestíbulo. El bar siempre tenía un ambiente agradable. Hacía olor a humedad en el bar y en el vestíbulo. Me recordó a un sótano antiguo. El aparcamiento costaba $40/día.
La buena calidad y servicio. El restaurante fue exquisito con un servicio de primera. La decoracion, limpieza y hospitalidad fue de 5 estrellas. Solo necesita un estacionamiento y piscina, pero se que estos son imposibles por su localizacion. no
No problems with reservation. Location was superb. Concierge was delightful. Difficult to find in the dark. We found the room a bit small and not quite enough room in the bathroom. The water and/or the plumbing had an off-putting smell.
Cleanliness, and friendly staff. Downtown location is great for exploring 6th st area. South Congress is a long walk (esp. in hot sun), but was still do-able. Parking at the hotel is $40 / night by valet. We ended up at a nearby garage @ $24 / night.
Very nice hotel in a great location My room was very small for the price
In "nice" hotels like this, one oftentimes encounters staff workers that are acerbic and demeaning w/o realizing it because the culture of the environment encourages that behavior. The staff in this case was excellent and down to earth. They smiled and laughed when I joked around w/ them (and I am funny .... and cute!). Most notably was our concierge, "Chenisse Johns," OUTSTANDING!. She was so helpful w/ many of our questions whether giving us directions for local restaurants or providing us w/ an upgrade in our room - which we took advantage of on the last night of our stay! The rooms on the 16th floor were fantastic and grand. They were quiet, allowing us to really SLEEP & wake up refreshed. I definitely would stay here again. OH, it's right in the heart of downtown, thus one can walk anywhere from the hotel.
nice decoration, nice ambiance, good room, was standard double very noisy airconditioning, should really be improved
Good location, clean, quiet, air conditioned, restaurant attached, computer in lobby to print your boarding pass.
Location was great and the staff couldn't have been nicer and more helpful.
Everything except the valet parking (that service was good & prompt, though); self park would have been preferable. Staff-ALL staff-was excellent, highly competent & knowledgeable, courteous, professional and friendly. I believe that the SFA hotel staff could compare favorably with hotels ANYWHERE. Only indoor pool; outdoor pool would have been preferable. Would have rather had self-parking available than valet parking
The staff is very courteous and welcoming. The location is great if you want to enjoy a night on the town without having to drive. The rooms look nice and were clean. Parking says $29 a day for guests (actually $37.89 after all fees). I was charged for valet parking, which I never used so I had to call and dispute it. There was a party going on down the hall which did not bother us, until we got a voicemail saying we were going to get kicked out if we get another noise complaint in the morning from management on the first night. We decided to stay away from the hotel for as long as possible to be safe. We asked for a specific room type. Just in case, called the hotel before we arrived to make sure it was ready. They confirmed everything was ready. Once we arrived, they put us in a different room than requested and said it was the best they could do.
Location, Staff, and Comfy Expensive Valet.
I was able to book the room right before KW Mega Camp at a great rate. It's right next to the Convention center and close enough to 6th Street. It could have come with a fridge instead of having to request it and bottled water.
Double charged me.
Helpful, friendly staff. Sundries shop open 24 hours. Housekeeping sometimes didn't supply enough shampoo for 2 people.
Good if you're traveling for business. Facilities are just okay.
The pool is nice, the service was good, the location is ok. Way too loud and I was told that I should have expected the noisy drunk people outside my door for 2 hours every morning when the bars let out because it's the weekend. I wouldn't stay here unless you like frat parties.
There was not much to like Hotel lobby was always like a ghost town and neigborhood crazy. Two people were shot dead while we were staying there during the 4th of July weekend. We were stuck in our rooms with no room service and were escorted out through the back doors to get out of the hotel. It was a horrifying experience for my pregnant wife and I to get woken up by gun shots and murders at 5AM and ruined the rest of our trip. We want our money back for this stay.
Nice place. Great rooftop pool! Some things in this place didn't quite work as intended. However management was quick to resolve the issue.
Our shower flooded and my husband's side of the mattress had what seemed like a broken spring or hole that sank down very deep. Our mini fridge was warm, nothing inside was cold or even cool. The light was on but it wasn't working. The Internet was $9.99 a day and then it didn't even work! I called for help twice, the first time they transferred my call to an offsite wifi support line - not helpful. The second time they were very rude and said they would be sending up engineers. We waited for 1.5 hours before giving up as they never showed up. If you can't help us that would be one thing, but don't say you'll help and then not show up! We left the next morning for another hotel that didn't feel outdated and had better service, better mattresses, and free internet.
No thing stand out Location, parking, service for the price, quality of breakfast/food was awful, gym was outdated Overall for the price you pay you can get much better hotel that this place
Convenient location, great room, comfortable bed, good restaurant for breakfast, nice bar. Would stay again! You can hear the music from sixth street on Friday nights-but you're in Austin right?
Great staff, location, and layout!! The shower was our only issue. The temperature was either scolding hot or ice cold. Made showering very uncomfortable.
Miguel Dubose was very accommodating when I called needing to let my fiancé check in before I myself was able to arrive. Our cleaning lady was very friendly and when I asked for a fan for the room she made it happen. Our server Fransico was very personable and friendly. Hmmm where do I start? Pictures online associated with the Omni downtown are pretty deceiving. The television in our room had a terrible picture. None of the hdmi ports worked or would even register that anything had been plugged into them. The AC in our room was useless. The coldest the room would get was 74 degrees. The unit would allow you to go as low as 60 degrees but the room never got below 74 and that was at 2-4am by the time it would cool to 74. We couldn't sleep or was so hot in the room. I called the front desk twice and they told me they would send an engineer to access the problem. He never arrived. Once I asked our cleaning lady she brought me a small fan. But at that point something was better than nothing. We could hear the entire conversation of the guests in the room next to us. The mattress are quite firm. Not that big of a deal. But the fact of not being able to sleep due to being sweaty and sticky was very annoying. Not once did anyone ask us if we would like to move to a different room. Maybe one where the AC actually worked worth a flip. The safe in our room was malfunicationing and would not open. Spent ten minutes trying to get into our room safe to remove my belongings. We live in Dallas and have never had an issue at the omni Dallas. But I will say that I will not stay at the omni in Austin again!
Club level breakfast and happy hour was nice Rooms are very dated as is entire hotel. There are much newer/ nicer options in Austin for $350-400/ night.
It was extremely loud with guests partying until all hours and loudness outside.
great room bad parking
When they were dealing with challenges related to the new construction including poor hot water supply in my room. They rose to the challenge of some construction challenges with a new building and quickly got me moved to a new room and were empathetic and understanding.
Interiors are super nice and clean. The room itself is spacious and comfortable. Staff was accommodating with all our requests. As other peoole mentioned, you probably will be passing by the homeless shelter anytime you travel South (rainey, 6th, the river). It didn't feel dangerous but I probably would be nervous walking past there alone at night.
Location. Was great ... the finish out was great ! The sink kept making a noise all night long ... I thought it was the toilet but was the sink ... not sure what it was ... I even turned water off but still made the sound ... must have been a pipe drain issue ... I notified frontt desk the next morning .
Staff were very accommodating, hotel was very nice and location terrific other then the construction going on out front but that is temporary of course. Hoping it will work out again for another of many of our trips to Austin! As mentioned above the construction out front was inconvenient but only temporary.
The location is great. Sound from Stubbs bleeds through the windows when there are concerts ongoing. Hotel is not 3.5 stars, more average 3 star trying to be 3.5. Room is good size, but bed wasn't super comfortable and wasn't as clean as it should have been.
This guest did not leave comments about this hotel.
nice location close to downtown. Nice size rooms with good view and nice furnishings. had dozens of vagrants panhandling near entrance and surround block. Made the walk home a little scary compared to other downtown ATX hotels. Did have issues with AC and had to switch rooms after maintenance could not fix. Staff seems inexperienced.
The openness of the floor plans in the rooms, large bathrooms, good counter space, full length mirror, keurig -- everything I needed! Also, when my flight got delayed, they let me extend my time until checkout. This was much appreciated! Great staff. Minor complaint, but the tv in the room was painfully slow switching from channel to channel.
Nice rooms The area
Cleanliness Lots of vagrants Across the street from Stubbs love music till 1am
the pool was great as were the rooms. Front staff passive aggressive.Canhear the loud music from the bar on the other side of the road. No one slept until 1am b/c of music. Parking is very expensive and homeless guy approached me for $. Otherwise, you can find cheaper street parking
The beds were perfect and linens were soft. The pool area had a great set up. The location is sketchy with it sitting one block from homeless central. The staff was unfriendly. When they gave me a key to someone else's room, after walking into someone' space and scaring them the hotel staff did not apologize. They were so rude.
Price was reasonable, location was amazing, room was clean, enough hot water for everyone. ill definitely consider staying again. Staff was kinda stiff.
The downtown location was perfect for our needs on this trip. Internet service was good. Service in the restaurant/bar was almost non-existent. We left without being waited on. Desk personnel did not seem concerned by this. The Keurig coffee maker in the room did not work. No morning coffee for us.
Staff was very helpful, place was clean, well located across the street from the Driskill and at the start of dirty sixth. Pretty easy to get around with walking, bus or taxi. Overall I would strongly recommend this place for single travelers looking for a hostel experience in Austin, cant imagine they will find anything better Would be nice if there were drapes that covered the bed like I have had at other hostels and power outlets next to each bed so when you are on the top bunk it's easier to charge your phone. Also, the lockers could be a tiny bit bigger, not that they were small, but my bag was a regular airline bag and if the locker was just a tiny bit bigger I could have fit the entire thing in there (thats what she said)