Great gym/workout facility Very comfortable room Love the full length windows and light Great location Charge $$$ for wifi Noise from the street was surprisingly loud, even on the 30th floor
The JW is centrally located to the Austin downtown area and many trendy restaurants and bars were within walking distance. In addition, the room, staff and on-site restaurants were excellent. When I spend that amount of money for a nightly accommodation, WiFi and Internet need to be a part of the package.
I liked how friendly the staff was. The entire place is super clean and nice. Accessible to many great restaurants and 6th st. Also there's a lake only two blocks away! The only reason why I didn't give it a five stars rating is because the entrance to the parking lot is so busy. They only had one entrance and unless you valet you were waiting to get into the garage. On the upside the wait was less than 7 minutes. Also the pool bar needs more kore bartenders. The pool attendees were really nice once you flag them down for attention.
Very new and nice hotel. Very big hotel that has hundreds of people in the lobby at a given time. Never had a bad stay there and service is good. But always feel like I am a convention when I stay there.
Rooms very average...In addition it was very noisy, could hear everything going on opening/closing of doors.. etc.
Everything! Beautiful room, beautiful city, excellent location.
When we checked in there was a candy wrapper on floor, pieces of trash in closet and a small piece on bathroom floor. I had to call housekeeping to clean our room Saturday after 4:30 pm. They didn't wipe the tops of bedside tables that needed it. Parking service was a nightmare. Long wait times.
The location was awesome, the staff was super friendly and very accommodating, the room was clean and had an amazing view of downtown. Overall it was perfect for a couple of girlfriends and I to getaway and explore austin. One thing that I didn't like was that the pool was extremely crowded every day and night that we were there. There was barely room to get IN the pool (you were pretty much shoulder to shoulder in there) let alone find a chair to relax on because they were all taken. We were really excited about the pool too but turns out it wasn't so relaxing. That's my only complaint tho, this hotel was amazing so I can't blame everyone wanting to be there and to enjoy the pool as well.
Beautiful hotel. Within walking distance to downtown, Lady Bird Johnson and Congress. We normally stay at another hotel on the lake but after a negative experience we chose to stay here. We will be booking here from now on.
I really enjoyed staying here, the city view rooms were excellent and the lobby had a few restaurants and a bar that had excellent service. Staff was very helpful and friendly. Parking fees
I was placed in a recently upgraded room. Fit and finish was very modern, very clean, and comfortable for my 5 night stay. Restaurant and room service was very good. The location of the hotel was great. Directly next to Congress St. Bridge (bat bridge), pretty cool If you get a chance to check it out. The hotel sits directly on the recreation trail circling Lady Bird Lake, this was a great place to go for a walk or run. A quick walk across the bridge also put you in the core of downtown with lots of restaurant choices, Austin city limits, etc. The workout facility was also very nice and open 24 hours/ day. Overall great hotel and would stay again. Only reccomedation would be to have the simple sundries store open 24 hrs./ Day providing acces to snacks , medicines, etc. this would be a nice convenience and seems viable that it could be staffed by one of the night desk attendants as it is located right at the front desk anyway. Other than that, great stay.
Location Expensive overnight parking.
Great location and the outdoor patio was wonderful. Giving you a bottle of water every night was nice. The bed squeaks pretty bad so it must be very old and there isn't any water pressure in the shower.
Location was good. A walk to downtown and south congress. Tv was broken, couldn't watch it. The bathroom was old feeling. Not what you would expect for $300/night.
Rooms were great better than average. Staff very friendly and helpful. The bathrooms didn't have fans and there was no fridge or microwave in room. Also thought parking was too expensive
Room was filthy when we first came in, beer bottle caps on the floor, bathroom amenities were all used half empty bottles ( lotions, shampoo and conditioner ).
Seemed very clean, friendly staff, great dining recommendations. Expected more for the price. Self park was not clear it was a charge until check out. Hotel drinks were pricey.
Great comfortable furnishings, beautiful view, helpful friendly staff small rooms
The room was a nice size also great view The lights were dim in the room. Definitely needs better lighting.
Everything was great Staff was very friendly and helpful Our room was awesome and so was the view. Definitely coming back !! Only a couple small things that I would have to say was the sink was plugged due to the little mount in the drain was disconnected, but they fixed it right away which was great !! And there was food left behind by the previous guests in our small fridge it's ok no biggie
Tenía mucho carácter y encanto. Magnífico vestíbulo. El bar siempre tenía un ambiente agradable. Hacía olor a humedad en el bar y en el vestíbulo. Me recordó a un sótano antiguo. El aparcamiento costaba $40/día.
La buena calidad y servicio. El restaurante fue exquisito con un servicio de primera. La decoracion, limpieza y hospitalidad fue de 5 estrellas. Solo necesita un estacionamiento y piscina, pero se que estos son imposibles por su localizacion. no
Las habitaciones están limpias y son cómodas. ¡La piscina es preciosa! Tuvimos que encender el aire a 65 grados para estar cómodos en la noche.
Cama cómoda, agradable personal Si haces la reserva a través de terceros, se te cobrará extra para el acceso wifi, sin importar si te unes al programa Omni Club/programa. Kayak necesita abordar esta cuestión, ya que es negativo para un buen hotel. Omni necesita también renovar sus políticas en este tema...
El hotel estaba limpio y el personal amable Las habitaciones y los baños están gastados y anticuados.
Su ubicación para conocer y disfrutar de la ciudad es maravillosa.La atención de su personal es excelente,son muy atentos y serviciales.El Gym y el spa son de primera.
Borraron mi cc en el archivo y me cobraron por tarjeta de débito dos veces
Clean rooms, comfy bed, friendly staff. All necessary amenities fulfilled quite well. Location is a bit odd for out of towner, not a nice area but the site itself is quite nice. Rooms were quiet even when noisy outside. Lighting in rooms could have been better. A fan in each room maybe. Also some simple furniture updates. Nothing else
The lady who ran the breakfast was very nice and accommodating I got this room as a "deal" for 125 because it had good reviews. There was hair in the bathtub, food on the cutting board, and a dirty towel folded near the sink. There were appliances, but they were extremely old and yellowed with age, and the carpet was just disgusting. I literally did not walk around barefoot the entire time I was there. The bed was comfy, but there were only sheets on the bed and no blanket, and the pillows were very uncomfortable. I resigned to just deal with it, as I was only there for the night and didn't want the inconvenience of switching rooms when it was probably just as poorly cleaned, but the extra charges put me over the edge. I am more than familiar with having a card kept on file for incidentals, but this place places a $100 hold on your account for 4+ days. It may be in the terms somewhere, but it wasn't stated to me ahead of time, and with how awful the room was to begin with, I am annoyed to say the least. Don't waste your money.
Beautiful grounds and very nice and simple suites.
Wonderful breakfast and friendly staff Had to bring in housekeeping for toilet after minimal use, although they were very prompt. Limited hot water for shower.
The property was very comfortable and quiet with lots of trees, plants, and birds. The lobby was nice as was the breakfast and happy hour. We also appreciated having a full kitchen and separate living room. It was only a 10 minute drive to downtown Austin and was certainly a great value. The fixtures, wallpaper, etc were a bit outdated and in need of repair. Also, the surrounding area was rundown with a nearby abandoned mall and strip mall. It was strange pulling into the complex, but we weren't bothered by it once we were in the room.
Big room with living room and kitchen. Good speed wifi included and breakfast was very healthy and tasty. The rooms are getting a little old, stove and fridge were very old.
The only 2 things I liked were: 1) Very friendly staff during the daytime (not so much at night time) 2) Great breakfast buffet Many things I didn't like: 1) Room was very dirty, in need of thorough cleaning 2) Room was very damaged, in need of repair 3) Room was very old and dingy, in need of remodeling 4) Room had terrible lighting 5) Room had very inaccessible power outlets 6) Night staff was very curt (day staff was excellent though) 7) There were a couple power outages during my stay (i will reserve partial judgement on this one item, as I understand it might not have been completely in the hotel's control) 8) There were several internet outages and intermittent interruptions in service throughout my stay. This was extremely frustrating as I had important work to do over the internet and this made it very difficult and at times impossible. 9) The guests above me were making crazy noise at all hours of the night. i mean as late as 4am. I am not usually someone to complain about noise, but this was seriously like stomping and jumping and slamming constantly through the night. I asked the front desk to do something about it, but it didn't seem to stop the problem.
the staff, the way we were treated, and the peacefulness of the place. nasty carpets (needed steam cleaning or replacement), leaking bathtub, cockroaches, and cobwebs on the windows.
The bar /pool area and restaurant were cool. Very cool crowd If you stay close to Rainey street be prepared not to sleep- clubs and bars from down below will keep you up-music was very loud.
The hotel is beautiful and well designed. Staff was friendly. "Wine hour" was fun, and very popular the night we were there. Bikes are free to rent and a great way to travel around the neighborhood. Upsold to "lake view" room where you can really only see a sliver of the lake. It should be called "pool view" and on the weekend we stayed, the "pool view" is not relaxing or romantic. The rooms aren't quiet, you can hear everything that happens in the hallway. Valet was expensive ($36 + tip in Austin!) and slow due to volume of folks checking out. Cars are parked in an uncovered lot across the street.
Chatty & friendly at check-in, popping cold beers to welcome us. 3 Public Bikes waiting for us in lobby so we could explore Austin. Guy pumped up the tires for us. Around corner to great bars on Rainey Street. Friendly folks. Just a perfect short stay. Nothing.
The view in our room overlooked the lake & it was simply gorgeous! The staff was very friendly and very attentive. We brought our dog & she was the star of the show. They provided a dog bed & food bowls for her. The beds were so comfortable! Our bathrooms got clogged twice (not by any extra doing on our part). And our refrigerator never got cold so leftovers had to get thrown away from our dinner earlier that day. Geraldine's gets pretty packed at night, at least inside & there's one fireplace outside we tried to huddle around to keep warm.
excellent staff it was hard to get used to no shower door, but workable.
The aesthetics, restaurant, staff and amenities were excellent. The bed was so comfortable! The only problems were that the shower took literally 20 minutes to get hot, (10 to just get warm) and I realized in the morning that I could hear every single person in the nearby rooms and out in the hall, clear as day. So if you are concerned about privacy, or don't want to hear what your neighbors are doing, you might want to go somewhere else. Otherwise, the place was wonderful.
Super comfortable, helpful staff, close to EVERYTHING! Also, the room service was great. Try the tacos at 3am!
La ubicación y la amabilidad del personal Muy caro.
Buena relación calidad-precio en términos de la habitación, el servicio, las instalaciones y sobre todo la ubicación. No nos alojaremos en otro lugar cuando vengamos a Austin.
Céntricamente ubicado, agradable y limpio Actualmente la construcción que hay en la ciudad es un reto.
Casi todo muy bien Les falta aislantes de sonido, se escucha todo. Nos tocó una pareja de motociclistas bastante ruidoso, pero ademas de ello cualquier sonido de los cuartos aledaños se escucha
Tan cerca de todo... gran ubicación y muy limpio Me gustó todo y estuve bien
Me gustó la decoración del hotel: fotografías de músicos e incluso guitarras autografiadas. La habitación estaba limpia y era cómoda y muy tranquila. Dormí bien. El servicio de transporte gratuito hasta el aeropuerto fue una sorpresa agradable y lo usé. El conductor era amable y yo disfrutamos hablar con él. Me quedé muy decepcionado con el servicio de atención al cliente cuando accidentalmente dejé el cargador de teléfono móvil en la habitación cuando me fui. Comencé a llamar el día que me fui (viernes) y también el sábado y el domingo y finalmente me atendieron el lunes para decirme que habían encontrado el cargador, aunque informé sobre la ubicación exacta de la unidad.
nice pool, but we came later, so couldn´t enjoy; guite simple breakfast
Very comfortable beds, and a-c/climate control, nice breakfast and nice bar next door for a tasty meal. Internet access and pool. Not the greatest location and a car or cab is needed for those visiting without wheels.
It was easy to get to and close to major attractions of Austin. I was very disappointed with the cleanliness of the room. There was hair on the surround and in the drain of the bathtub. The towels smelled stale and the bed linens of one bed were wrinkled as to indicate someone had been either sitting or lying on the bed after it had been "cleaned" and prepared for my arrival. Although cleanliness is not everything, it certainly trumps everything else.
Location Hotel shows age...needs a big refresh.
Location was convenient Boomed a king room on Kayak, was put in a room, with 2 twins, went back to the desk, after some explanations, was put in a queen room, with a discount
I had a meeting near the capital and this hotel fit my budget. I took a back way that was faster than getting on I-35. Hotel has a nice appearance, room and bed was good, no complaints. The breakfast was average with a decent selection (powdered eggs) but the nice part was it's in the restaurant with plenty of room. It's tough to get to because of where it's situated (one-way roads).
Clean and updated rooms with a friendly staff. Great stay for the price. A little confusions get to get to hotel room
Location, price, pretty good breakfast
We enjoyed the central SoCo location. It was a perfect trip
Room is quipped with coffee maker and refridgerator
Location was very close to down town and many other points of interests The elevators were tiny.
That there was a restaurant attached to the Inn, which made it very convenient for us.
Cómodo y muy bien ubicado cerca de la Avenida 35 que es la principal. El estacionamiento es poco cómodo y algo sucio. También el hecho de que el Desayuno sea a parte del costo de la habitación lo encarece. Tuvimos que salir fuera del hotel a desayunar y cenar por el costo.
El aparcamiento cuesta $20, lo cual no estaba indicado cuando reservé la habitación. Mi habitación estaba al lado de los ascensores, la botella de agua en la habitación costaba $3.50, la luz en el baño funcionaba sólo a veces, y a la mañana siguiente cuando fui a dejar mi vehículo, había botellas de cerveza alrededor de mi camión y manchas de orina en el cemento. En general, la experiencia fue horrible, no me plantearía alojarme aquí de nuevo.
Su ubicación y la alberca indoor/outdoor El servicio de valet parking golpeo nuestro auto. La gente de limipieza no dejaba suficientes essencials para las 3 personas que estabamos en la habitación.
Horrible stay overall given that this is supposed to be a 5 star hotel which it is NOT. It has one outdoor pool which is off the other side of the hotel and barely heated for our stay. Spa also terrible with no whirlpool, sauna. Only a small steam room in each locker room. Room and view were nice in downtown Austin, but that is about it. No tennis courts nor golf and only 3 or 4 spa treatment rooms. Gym area pointless with only a few treadmills and free weights. Will not stay again given price and lack of amenities. How is this 5 star??? not a typical four seasons for sure!!
I attended a conference at this hotel, so the rate was much below market rate. I upgraded from a Cityview room to a Lakeview room. The two rooms are identical, the only difference is the view, so decide if the view is worth the extra. In my case, I thought it might be quieter facing the lake, and it gave me a fabulous view of the bridge where the famous Austin bats emerge each night. The room was attractive and comfortable. I liked that the small fridge in the room containing items you have to pay for could be emptied out and filled with my own items. Room service charges were exhorbitant: $ total for a salad with seared chicken on it, and the greens were not fresh by the time I got the meal. Outside of meals provided by the conference, I didn't eat at the hotel. Service was wonderful. One weird thing is that they don't put a book in your room acquainting you with the locations of all their services (pool, spa, ice machines, etc.) When I asked about it, the desk clerk immedia...
I was somewhat disapointed in my stay at Four Seasons Austin. I expected it to be a wow hotel and it was just nice. Very expensive when there were lots of other good places nearby for less. the hotel charged for wi-fi, come on ! You could get it for free at coffee shops now. Cheap! Up graded to balcony room on river view side, you could only stand on balcony! No chair or table, no room for one! What was the point? Staff was friendly, everyone in Austin was friendly. room was clean, I expect that in a good hotel. Spa was okay, not very inviting, small bad view. I would not bother to stay here again. Not up to par with other Four Seasons I've been to, not worth the price.
The charm and the location. The bar was also fun and lively. Rooms were a little dated.
Yes all of the above! This hotel goes above and beyond to meet your personal needs. Nope
Very friendly and professional hotel staff. Very timely room service. The Outdoor space on the river side of the hotel could be spruced up, but it's not bad.
My husband, two kids (5 years and 2 1/2 years old) and myself took a vacation to Austin, Texas for a couple of days and we decided to stay at the Four Seasons. Because there is construction going on City side of the hotel, we upgraded to a Lakeview Suite. The Lakeview suite was double the money and then some -- but we figured, Hey, we are on vacation and for that price, this has got to be luxurious. Well, I'm sorry to say that I was very disappointed with both the size and the look of the suite. It was much smaller than I anticipated and the furnishings were very basic. Just a basic pull out sofa -- no frills at all. The bathroom was very small and very plain looking. My husband and I have travelled a lot before and this room was most definitely not worth the price tag. That being said, everything else, and I mean everything, was superb. The service was incredible, everyone was polite and we were all treated like celebrities. Honestly, the staff is wonderful and made us all as comforta...
Great service and wait staff N/a
The Four Seasons Austin is a magical place. The building and grounds are the best of the best. Austin is a beautiful city and the Four Seasons helped us to enjoy and experience this great city. We asked the Concierge what there was to do in Austin. He told us that he might be able to get us tickets to see Wicked. He did. The performance was sold out and was truely amazing. As great as the hotel was, the staff were even better. Why do we like the Four Seasons so much--because the staff provide a level of service that we experience no where else. My wife told me that they made her feel like the most important person in the world. We want to go back to Austin, to spend more time at the Four Seasons and to spend more time in this very special city.
I was expecting to be wowed at the four seasons, particularly given the price. I found the hotel to be nothing special. Everything was just ok. The staff was friendly, but then again, everyone in Austin is friendly. I could not believe they charged for wi-fi. That was really a cheap move. The spa was alright, small with not much atmosphere. The entire experience was just alright. I did feel a bit ripped off for the price. The are many hotels in the area for substantially less money with the same features. I would explore other options if I return.
Aparcamiento no incluido
La habitación era muy espaciosa y confortable. Al llegar tube la sensación que era un hotel de mucha actividad nocturna, fiesta y jaleo, quizas por el restaurante que tienen con musica en vivo cada noche. Por el resto, todo bien.
La habitación estaba limpia y era cómoda. La ubicación era buena, cerca del centro de convenciones.
La limpieza, y el personal amable. Ubicado en el centro de la ciudad, es ideal para explorar la zona de la 6th. St. South Congress está lejos (especialmente en un día de calor), pero aún así era factible. Aparcamiento en el hotel vale 40 dólares/noche por servicio de aparcacoches. Terminamos en un garaje cercano 24 dólares/noche.
The pool was very nice The place is just filthy and rundown. The carpet look like it was 30 years old and everything in the room and in the hallway was just kind of disgusting. The whole third floor had a gross smell to it.
Staff was very rude and not very helpful throughout the entire trip. Starting from checkin to requesting a shuttle to asking for a razor everything seemed like such a chore. Everyone I encountered left a sour taste in my mouth
The renovation of the whole room was on point and a very nice few by the river There's nothin not to like
Close to the river Our room view was to the freeway instead of the river
Staff was great; friendly and very helpful. Someone else already mentioned the shower water temperature. It was hard to balance it out to a comfortable, bareable point. Way too hot. Other than that, room was pretty alright for the price.
Room was eh, but functional. This hotel was bad, the staff wasn't helpful only after I was checking out that the staff was decent and actually gave us customer service but before that when I was trying to check in, the staff was not welcoming. Body language was off, greeting us was not so pleasant, another group of people who were standing by us seemed to have been treated the same. The worse was when our time to check was at 3 PM and when we came to check in, they told us that our room was not ready because of people extended their stay. I have never experienced this personally because, at other hotels, they always had the room ready for their customers no matter what. I had to wait a massive 4 additional hours until my room was ready. My party and I were extremely disappointed. Will never go back to this Holiday location, and I advise others who are booking to triple check your room availability, if not, beware of fighting with their customer service. Also, the price for this hotel is NOT worth it. Please see other options.
This is a great stay/value for your money. My main concern staying at any hotel is cleanliness. A clean bed, clean bathroom, and good breakfast. Holiday Inn Towne Lake fit the bill. It's right off Lady Bird Lake and a 20 minute walk to 6th st. I would definitely recommend.
- Great location. - Clean Room. - Comfortable bed. - Decent value. Hotel is currently undergoing a needed remodel. Some portions of the hotel looked great, others looked pretty run down.
The room was comfortable and clean and included everything you'd expect to have in a hotel room. The hotel was under renovations during my stay so the atmosphere of the hotel wasn't too nice, but that's understandable. The renovation plans look like they will be impressive once they are completed.
The bed was so comfy!!! I did ask for help or suggestions for me and my 11 year old to do in the evening and the driver (I hate I didn't get his name) really tried his hardest to help me out. It was hard since Austin is more of an adult atmosphere at night but he keep looking & always looked at location & price of a cab since I didn't have a car. He finally found a spot we could try out & he drove us there even though it was slightly out of their driving distance. He said he didnt want my daughter to be bored & wanted her to enjoy her stay. Very polite and helpful! There is construction going on but nothing bad and no noise.
Great Location. That's about it. The facilities are really run down. Even the chromed towel rack in the bathroom was rusted. The shower delivered two temperatures, very hot and scalding. The hallway carpets were dirty. The saving grace for me is that I got in late and I left early so I did not have to spend much time in the hotel. Bottom line, this could be a nice facility if they had a major remodel. In the mean time I won't be using it again.,