Alquiler de autos en Ciudad de México

Vacation ruined by Enterprise

Ventajas: I liked the communication part of the transaction. I was sent an Itinerary confirming my rental. I even called the enterprise rental office in Mexico to clarify some questions about my rental, and they were most helpful. I even confirmed that they were going to have the mini van I had reserved ready for me when I arrived at the airport. Funny thing was that they told me I was all set.

Desventajas: When I arrived in Mexico, I was told they were a franchise and that they did not have any mini van reserved for me. I showed them my reservation and itinerary that was sent a couple of days earlier, but the agent told me that they did not have any mini van. The best he could do was get me into a Jeep Wrangler. I couldn't fit my whole family with luggage into a jeep. They did not offer me any other solution but to cancel my reservation. I didn't make any other arrangements because I was confident my confirmed reservation was going to be ready. Now we were stranded in Mexico city with out any transportation thanks to enterprise. We managed to get directions as to how we could use public transportation to our destination. It took us all day utilizing 3 buses and paying for two cabs to reach our destination. Very poor service and ruined my vacation, because we had no transportation other that buses to get around.

My car wasn't there

Desventajas: It took me over an hour to find the offices at the airport. When I finally arrived they told me I was late and my reservation had been cancelled. It took some colorful language before I was taken seriously about needing a vehicle given that I had a reservation. Once a manager took over things moved forward but my initial interaction soured the experience as a whole

Left my family stranded at MEX

Ventajas: Nothing

Desventajas: Suddenly they didn't have a minivan. At 10pm. No help to find any alternative. Just because your booking is confirmed don't expect you will actually get a car!

No había coches para alquilar

Ventajas: Cuando llegamos al aeropuerto el tío nos dice que no hay coches y que no puede hacer nada. Le digo que quiero poner una reclamación y me dice que en la web. Y se queda tan ancho. De que sirve hacer la reserva??

Desventajas: Me fui a otra empresa de alquiler y tuve que pagar más. De pena los de national enterprise

Reservation, but no car available

Desventajas: The europcar office in mexico City Reforma 208 was supposed to be open at 9, the guy arrived at 10. Calling the help desk four times as twice not answered, at 9.15 they said the person would arrive in 10 minute. No further answers as the guy did not arrive in 10 minutes. Once he arrived he was surprised that there is a reservation, anyway he said there is no car.

Desventajas: The car I reserved wasn't available and I had to take the only available option. Which, of course, it was more expensive.

They don't care about you.

Ventajas: It was a car.

Desventajas: They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.

overcharged us, Terrible service, junky tiny car

Ventajas: The return went pretty well and shuttle left on time.

Desventajas: They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.

Would not honor rental cost - poor service

Desventajas: We arrived within the 2 hour pickup window clearly stated on the customer rental agreement. However, both the sales rep (and the manager) would not recognize our rate and were pushing us to pay $240 more for the 1 day rental. When we refused, they started bargaining - reducing it to $120 USD, then $85 as their "final offer." As a global brand, we expected Hertz to maintain it's quality - no matter its location. We were hoping to avoid such bad experiences like this by going with your company. We ended up just canceling the car for the day -- missing all the activities we already planned and booked for the day (losing that money and our valuable vacation time).

No reservation found in their system

Ventajas: They didn't find my reservation and wanted to charge me some Absurd amount per day for the rental so I went to another company.

Desventajas: They were not able to find my reservation. So I used another company with better rates.

Ventajas: scratches

Desventajas: In the web never said anything about additional insurance, car they gave had no brakes, gave us another one it was worse they never checked the car, i had to point out lots of dents and scratches ciggarette burns loose bumper, but in the return they even had a flash light to check the smallest scratches. Found one little scratch want to charge me for it.

Visa not accepted everywhere

Ventajas: They wouldn't accept my visa credit card because they claim that the numbers weren't embossed. Mind you I went down the road to another rental company and they took my card put a piece of paper over it and with the bottom of a pen were able to get the credit card numbers to appear. Now I know we all learned how to do that in kindergarten, they must've skipped that year at Thrifty. Guess I'll never rent from them again.

How can you make a reservation for a car and then

Ventajas: Nothing

Desventajas: We went to Mexico City, when we arrived at 9:30 pm we were told that our reservation for a car was not valid because they had ran out of cars. The agent was not helpful and just shrugged her shoulders and said she couldn't do anything about it. When we asked for referrals to other agencies, she said she didn't know of anyone else. How can we trust Thrifty again to make a reservation and know feel secure that this won't happen again? We ended up having to go to a different company which turned out to be a scam and we ended up renting a car for almost double the price Thrifty quoted and it was off of the airport premises through a small agency. This took us many hours and we didn't get to our hotel until well after midnight. At this point, we have decided to never utilize Thrifty again for car rental purposes. We just do not have any trust left and do not want to be stuck in a difficult position again. Thank you, Anita Deshommes 3037047003. anitadeshommes@gmail.com

400% more

Ventajas: Nothing

Desventajas: Smaller car, finished paying 400% more

Car not available

Desventajas: Despite my reservation, the car was not available at the time requested. I was asked to go back 2 hours later but the car was still not available. I was asked to return the following day, but nothing changed. I rented a car directly with another provider at a much higher price. Furthermore I had to pay the hotel night that was not planned.

Unacceptable

Ventajas: The customer service person picked up the phone every time I called.

Desventajas: This was a very disappointing experience, pretty shocking actually. I showed up to pick up my car rental at the agreed time and first of all the agent showed up at the counter 90 minutes later. Then he told me that the vehicle I was assigned apparently was kept by the previous customer without notice and therefore I'd need to wait for a couple of hours and they would find another car for me. After repeated follow up calls I was just being told each time that no other vehicle (any category) was available and basically "don't call us, we'll call you when we have a solution". Needless to say that a solution was never found. I ended up stuck in Mexico city and had to travel to Acapulco by bus 2 days later thereby losing 2 out of the 5 nights I had booked... Bottom line I will never try to do anything with Thrifty car ever again and frankly I don't think they care much...