Opiniones recientes
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2.0
Desventajas: I book a car by the time I went to pick it up it wasn't car available
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2.0
Never got car
Desventajas: Arrived and a car was not available even though we had the reservation. Very frustrating but luckily other rental car places are right there in Mexico City airport that were willing to rent for, of course, more money.
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2.0
Definitely not premium category!!!
Ventajas: Nothing really. Friendliness of the guy at the counter? Maybe?
Desventajas: I reserved a “Ford Taurus or similar” and instead when I got there what they had was a VW Jetta. And yep, for the same price as the premium category. Had to cancel my reservation and get a new one at a lower category.
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8.0
Ventajas: Good service and a good car was provided
Desventajas: It was not included in The rental quotation the daily car insurance mandatory for México
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2.0
My reservation was denied once at the airport...
Ventajas: Booth right inside airport.
Desventajas: They got rid of my reservation and I still found a charge for $560 something dollars ...when in the end I ended up getting a rental with enterprise. Why would they charge me anything.....
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2.0
Desventajas: I received a estimate for 1 dollar a day and a reservation number - When I got there they wouldn't honor the estimate and then charged me an insane amount.
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2.0
They gave our car away
Ventajas: Nothing the reservation wasn't worth it.
Desventajas: The car that we had reserved it was given to someone else. We had two reservations with Alamo my daughter lost her car as well. They give first come first serve reservation or not. Hertz matched the price and had a car ready for us.
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3.6
Tricksters
Ventajas: The pick up from the airport was the only thing they did right.
Desventajas: When I got to the desk to pick up our car we had reserved, the clerk said its going cost 10 times the amount I was quoted over the Internet. When I tried to tell him his rediculous insurance charge would be covered by my visa and I wanted to decline the insurance, he refused to rent the car. This is unacceptable thievery, plain and simple.
opinión proveniente de
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2.0
Grace
Ventajas: Easy to book a car rental
Desventajas: That it stated open 24 hours and not true! Was unable to get a cat at all did not make my trip easy
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2.0
Desventajas: When be there not respect the price
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3.6
Ventajas: only drop off and pick up
Desventajas: charges for insurance and felt like I got a comp[act instead of a mid car will never rent cars from Alamo they tell one thing and they do another very dissatisfied with them I called when plain arrived they didn't answer had to pay a taxi to take us home then next day they said their was no cars available finally argued with them ended up paying for the whole seven days of rental had to pay had no other
opinión proveniente de
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2.0
No hagan reservacion no sirve de nada
Ventajas: Al llegar al módulo de alamo no se encontraba ninguna persona, por lo que tuve que llamar a un teléfono que dejan en el mostrador, la persona que atendió dijo que si tenían mi reservacion, pero que lo sentía mucho pero no tenían el carro, en un principio no entendí por que, busque un módulo más, ahI muy amablemente el señor me explicó que la compañía prácticamente no le importa el cliente, ellos te hacen la reservacion, te cobran y esperan a que llegues para decirte lo siento mucho no tenemos su carro porque hay una gran demanda y como no llegó a los dos minutos de la hora reservada no tenemos su carro, pero la realidad es que no los reservan, eso lo dijo el propio señor que me atendió.
opinión proveniente de
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2.0
Desventajas: I book a car by the time I went to pick it up it wasn't car available
opinión proveniente de
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2.0
Never got car
Desventajas: Arrived and a car was not available even though we had the reservation. Very frustrating but luckily other rental car places are right there in Mexico City airport that were willing to rent for, of course, more money.
opinión proveniente de
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2.0
Definitely not premium category!!!
Ventajas: Nothing really. Friendliness of the guy at the counter? Maybe?
Desventajas: I reserved a “Ford Taurus or similar” and instead when I got there what they had was a VW Jetta. And yep, for the same price as the premium category. Had to cancel my reservation and get a new one at a lower category.
opinión proveniente de
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2.0
My reservation was denied once at the airport...
Ventajas: Booth right inside airport.
Desventajas: They got rid of my reservation and I still found a charge for $560 something dollars ...when in the end I ended up getting a rental with enterprise. Why would they charge me anything.....
opinión proveniente de
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2.0
Desventajas: I received a estimate for 1 dollar a day and a reservation number - When I got there they wouldn't honor the estimate and then charged me an insane amount.
opinión proveniente de
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2.0
They gave our car away
Ventajas: Nothing the reservation wasn't worth it.
Desventajas: The car that we had reserved it was given to someone else. We had two reservations with Alamo my daughter lost her car as well. They give first come first serve reservation or not. Hertz matched the price and had a car ready for us.
opinión proveniente de
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3.6
Tricksters
Ventajas: The pick up from the airport was the only thing they did right.
Desventajas: When I got to the desk to pick up our car we had reserved, the clerk said its going cost 10 times the amount I was quoted over the Internet. When I tried to tell him his rediculous insurance charge would be covered by my visa and I wanted to decline the insurance, he refused to rent the car. This is unacceptable thievery, plain and simple.
opinión proveniente de
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2.0
Grace
Ventajas: Easy to book a car rental
Desventajas: That it stated open 24 hours and not true! Was unable to get a cat at all did not make my trip easy
opinión proveniente de
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2.0
Desventajas: When be there not respect the price
opinión proveniente de
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3.6
Ventajas: only drop off and pick up
Desventajas: charges for insurance and felt like I got a comp[act instead of a mid car will never rent cars from Alamo they tell one thing and they do another very dissatisfied with them I called when plain arrived they didn't answer had to pay a taxi to take us home then next day they said their was no cars available finally argued with them ended up paying for the whole seven days of rental had to pay had no other
opinión proveniente de
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2.0
No hagan reservacion no sirve de nada
Ventajas: Al llegar al módulo de alamo no se encontraba ninguna persona, por lo que tuve que llamar a un teléfono que dejan en el mostrador, la persona que atendió dijo que si tenían mi reservacion, pero que lo sentía mucho pero no tenían el carro, en un principio no entendí por que, busque un módulo más, ahI muy amablemente el señor me explicó que la compañía prácticamente no le importa el cliente, ellos te hacen la reservacion, te cobran y esperan a que llegues para decirte lo siento mucho no tenemos su carro porque hay una gran demanda y como no llegó a los dos minutos de la hora reservada no tenemos su carro, pero la realidad es que no los reservan, eso lo dijo el propio señor que me atendió.
opinión proveniente de
