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2.0
Confirmed reservation but no car!
Ventajas: Nothing.
Desventajas: Even with a confirmation number, the agent said they had no car for me. What's the point of making a reservation if it doesn't actually reserve anything?
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2.0
SUCKED
Desventajas: The car wasnt available when we got there, even though we had the reservation. There was a problem with the communication of the system. Very disappointed, never reserving through this platform again.
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2.0
Beware: unable to get car, still fighting refund
Ventajas: .
Desventajas: Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.
opinión proveniente de
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4.0
More expensive than Kayak price
Ventajas: The type of car (not too small not too big)
Desventajas: They tried to sell us a very expensive insurance (more than 2000 US!!!) and our reservation in Kayak was around 180 US. After that, the seller made an ilegal offer by paying his comission in cash to reduce the total amount of the car rental to 1000 US. Finally, we took the minimal insurance for a final price of 600 US (15 days instead of 1 month)...
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2.0
Horrible
Ventajas: Nothing
Desventajas: Gave us a vehicle that was dented and scratched. Zero gas because his boss was not present with credit card. Bought road side assistance that never worked and no knew how it worked when we called to use it. They gave us a car that had a front tire that had previously been flat and repaired so naturally we got a flat tire, luckily we were driving slow otherwise I would not be wrtiting this review.
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2.0
The Rent a car didn't give me the car...
Desventajas: The Rent a car didn't give me the car because they say that in their sistem the reservation appears after 12 hours. Is the first time that something like this happens to me.
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2.0
Poor management and customer service
Ventajas: Worst experience
Desventajas: I have rented cars at this location a couple of times but my last visit was horrible. Management told me that they will no longer rent cars for a cheap price when I already had a reservation from kayak. Who are they to decide who can rent and who can't. I'm sorry but I took my business next door to SIXT and they were great
opinión proveniente de
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10.0
Ventajas: Friendly accommodating and allowed us to return the car at the airport, as opposed to returning the car where we pick it up
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4.4
WORST car rental experience ever
Ventajas: The car itself worked fine.
Desventajas: The entire customer service experience was a complete disaster: - Upon arrival at the airport, we waited for 45 minutes for the shuttle to the Budget rental location and it was unclear how much longer it would take, so we ended up taking a taxi to Budget rental location. - Called ahead to reserve a car seat rental, then arrived and were told there were no car seats. Customer service rep spent the time excusing himself from guilt instead of trying to resolve the situation somehow. - When returning the car, they could not find the credit card deposit hold transaction paperwork. After waiting for 30 minutes, we decided to leave (to avoid missing our flight) and instead I have to cancel the entire transaction on my credit card to avoid being charged $500 deposit.
opinión proveniente de
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9.6
Budget Car Rental overall great experience
Ventajas: The price was great and the service was very good
Desventajas: We had a major problem in that they did not have our reservation. Apparently there is a lag time of 24hrs. between Kayak and Budget receiving the reservation. We made the reservation approximately 12 hrs before we were to get the car, when we arrived, they said they did not have our reservation and that it happened with all 3rd parties like kayak, orbitz, expedia, etc. So we had to wait until the next day to get the car which caused some inconvenience because we had to spend on taxis. The next day the reservation came in and everything was fine after that.
opinión proveniente de
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2.0
Budget is a scam
Desventajas: They make you buy their insurance even if you have other insurance. If you don't take their insurance you can't rent the car. The price for the car$1/day but the insurance is $250-350 a week. Plus they will put a hold on your credit card for $2500. Stay away from this place. It is a super shady business with rude employees.
opinión proveniente de
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7.2
Comenatrio
Ventajas: Fue un buen auto y estaba casi nuevo
Desventajas: Al auto le habían robado una parte de la fascia delantera, el auto no se veía bien. El precio del auto es excelente, pero a la hora de agregar lo seguros este subió 5 veces mas su precio, esto es ridiculo, el precio que pague por una semana del seguro del auto fue mas de lo que se pagar por el seguro del auto Por un año completo, esto es un verdadero fraude.
opinión proveniente de
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10.0
Ventajas: Friendly accommodating and allowed us to return the car at the airport, as opposed to returning the car where we pick it up
opinión proveniente de
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9.6
Budget Car Rental overall great experience
Ventajas: The price was great and the service was very good
Desventajas: We had a major problem in that they did not have our reservation. Apparently there is a lag time of 24hrs. between Kayak and Budget receiving the reservation. We made the reservation approximately 12 hrs before we were to get the car, when we arrived, they said they did not have our reservation and that it happened with all 3rd parties like kayak, orbitz, expedia, etc. So we had to wait until the next day to get the car which caused some inconvenience because we had to spend on taxis. The next day the reservation came in and everything was fine after that.
opinión proveniente de
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2.0
Confirmed reservation but no car!
Ventajas: Nothing.
Desventajas: Even with a confirmation number, the agent said they had no car for me. What's the point of making a reservation if it doesn't actually reserve anything?
opinión proveniente de
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2.0
SUCKED
Desventajas: The car wasnt available when we got there, even though we had the reservation. There was a problem with the communication of the system. Very disappointed, never reserving through this platform again.
opinión proveniente de
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2.0
Beware: unable to get car, still fighting refund
Ventajas: .
Desventajas: Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.
opinión proveniente de
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4.0
More expensive than Kayak price
Ventajas: The type of car (not too small not too big)
Desventajas: They tried to sell us a very expensive insurance (more than 2000 US!!!) and our reservation in Kayak was around 180 US. After that, the seller made an ilegal offer by paying his comission in cash to reduce the total amount of the car rental to 1000 US. Finally, we took the minimal insurance for a final price of 600 US (15 days instead of 1 month)...
opinión proveniente de
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2.0
Horrible
Ventajas: Nothing
Desventajas: Gave us a vehicle that was dented and scratched. Zero gas because his boss was not present with credit card. Bought road side assistance that never worked and no knew how it worked when we called to use it. They gave us a car that had a front tire that had previously been flat and repaired so naturally we got a flat tire, luckily we were driving slow otherwise I would not be wrtiting this review.
opinión proveniente de
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2.0
The Rent a car didn't give me the car...
Desventajas: The Rent a car didn't give me the car because they say that in their sistem the reservation appears after 12 hours. Is the first time that something like this happens to me.
opinión proveniente de
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2.0
Poor management and customer service
Ventajas: Worst experience
Desventajas: I have rented cars at this location a couple of times but my last visit was horrible. Management told me that they will no longer rent cars for a cheap price when I already had a reservation from kayak. Who are they to decide who can rent and who can't. I'm sorry but I took my business next door to SIXT and they were great
opinión proveniente de
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4.4
WORST car rental experience ever
Ventajas: The car itself worked fine.
Desventajas: The entire customer service experience was a complete disaster: - Upon arrival at the airport, we waited for 45 minutes for the shuttle to the Budget rental location and it was unclear how much longer it would take, so we ended up taking a taxi to Budget rental location. - Called ahead to reserve a car seat rental, then arrived and were told there were no car seats. Customer service rep spent the time excusing himself from guilt instead of trying to resolve the situation somehow. - When returning the car, they could not find the credit card deposit hold transaction paperwork. After waiting for 30 minutes, we decided to leave (to avoid missing our flight) and instead I have to cancel the entire transaction on my credit card to avoid being charged $500 deposit.
opinión proveniente de
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2.0
Budget is a scam
Desventajas: They make you buy their insurance even if you have other insurance. If you don't take their insurance you can't rent the car. The price for the car$1/day but the insurance is $250-350 a week. Plus they will put a hold on your credit card for $2500. Stay away from this place. It is a super shady business with rude employees.
opinión proveniente de
