Opiniones recientes
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9.2
Ventajas: Very friendly and professional staff and clean car.
Desventajas: Price of insurance could have been more affordable.
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4.8
Ventajas: The staff was courteous
Desventajas: The reservation did not came up in their system, even when I was able to find it on the Alamo web portal. Only after calling their corporate service center they activated the reservation. Then the clerk told me at least 1 hour for bringing a car from another location. Really slow nasty process.
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6.0
Desventajas: They said they didn't have any car
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2.0
Desventajas: I book a car by the time I went to pick it up it wasn't car available
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2.0
Never got car
Desventajas: Arrived and a car was not available even though we had the reservation. Very frustrating but luckily other rental car places are right there in Mexico City airport that were willing to rent for, of course, more money.
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2.0
Definitely not premium category!!!
Ventajas: Nothing really. Friendliness of the guy at the counter? Maybe?
Desventajas: I reserved a “Ford Taurus or similar” and instead when I got there what they had was a VW Jetta. And yep, for the same price as the premium category. Had to cancel my reservation and get a new one at a lower category.
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8.0
Ventajas: Good service and a good car was provided
Desventajas: It was not included in The rental quotation the daily car insurance mandatory for México
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2.0
My reservation was denied once at the airport...
Ventajas: Booth right inside airport.
Desventajas: They got rid of my reservation and I still found a charge for $560 something dollars ...when in the end I ended up getting a rental with enterprise. Why would they charge me anything.....
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2.0
Desventajas: I received a estimate for 1 dollar a day and a reservation number - When I got there they wouldn't honor the estimate and then charged me an insane amount.
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2.0
They gave our car away
Ventajas: Nothing the reservation wasn't worth it.
Desventajas: The car that we had reserved it was given to someone else. We had two reservations with Alamo my daughter lost her car as well. They give first come first serve reservation or not. Hertz matched the price and had a car ready for us.
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3.6
Tricksters
Ventajas: The pick up from the airport was the only thing they did right.
Desventajas: When I got to the desk to pick up our car we had reserved, the clerk said its going cost 10 times the amount I was quoted over the Internet. When I tried to tell him his rediculous insurance charge would be covered by my visa and I wanted to decline the insurance, he refused to rent the car. This is unacceptable thievery, plain and simple.
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2.0
Grace
Ventajas: Easy to book a car rental
Desventajas: That it stated open 24 hours and not true! Was unable to get a cat at all did not make my trip easy
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4.8
Ventajas: The staff was courteous
Desventajas: The reservation did not came up in their system, even when I was able to find it on the Alamo web portal. Only after calling their corporate service center they activated the reservation. Then the clerk told me at least 1 hour for bringing a car from another location. Really slow nasty process.
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6.0
Desventajas: They said they didn't have any car
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2.0
Desventajas: I book a car by the time I went to pick it up it wasn't car available
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2.0
Never got car
Desventajas: Arrived and a car was not available even though we had the reservation. Very frustrating but luckily other rental car places are right there in Mexico City airport that were willing to rent for, of course, more money.
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2.0
Definitely not premium category!!!
Ventajas: Nothing really. Friendliness of the guy at the counter? Maybe?
Desventajas: I reserved a “Ford Taurus or similar” and instead when I got there what they had was a VW Jetta. And yep, for the same price as the premium category. Had to cancel my reservation and get a new one at a lower category.
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2.0
My reservation was denied once at the airport...
Ventajas: Booth right inside airport.
Desventajas: They got rid of my reservation and I still found a charge for $560 something dollars ...when in the end I ended up getting a rental with enterprise. Why would they charge me anything.....
opinión proveniente de
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2.0
Desventajas: I received a estimate for 1 dollar a day and a reservation number - When I got there they wouldn't honor the estimate and then charged me an insane amount.
opinión proveniente de
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2.0
They gave our car away
Ventajas: Nothing the reservation wasn't worth it.
Desventajas: The car that we had reserved it was given to someone else. We had two reservations with Alamo my daughter lost her car as well. They give first come first serve reservation or not. Hertz matched the price and had a car ready for us.
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3.6
Tricksters
Ventajas: The pick up from the airport was the only thing they did right.
Desventajas: When I got to the desk to pick up our car we had reserved, the clerk said its going cost 10 times the amount I was quoted over the Internet. When I tried to tell him his rediculous insurance charge would be covered by my visa and I wanted to decline the insurance, he refused to rent the car. This is unacceptable thievery, plain and simple.
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2.0
Grace
Ventajas: Easy to book a car rental
Desventajas: That it stated open 24 hours and not true! Was unable to get a cat at all did not make my trip easy
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