Alquiler de autos en Lima

Bad costumer service

Ventajas: Value

Desventajas: When pickup they try to force you to buy insurance claiming is mandatory but is just optional. Cars are full of scratches and when you return the car they will try to find one not marked at the pickup to ask you for a tip. Be careful.

Desventajas: TERRIBLE experience with Budget in Lima Peru. They did not respect the online reservation I made, would give no reasons neither show any written policy they were referring to don't honor my online reservation. The lady only repeated "this is the way we work here". She said they canceled the rental reservation and car insurance I paid online. However, the insurance was charged in my cc. I needed the car anyway, so they offered me a rental 75% more expensive than the reservation I made online. I took it because I needed the car but expressed my discomfort to the lady, who again provided no information of the change, she kept repeating "that's the way we work here". The new fee should have included insurance, which I specifically requested, however, when she printed the contract it showed all insurance options as declined, all the charge was for the rental (75% higher than the online reservation which INCLUDED insurance). When I noted that to her, she disregarded my comment by saying that she knows I requested insurance, that would be no problem. Long story short, I was tired of the non-sense she kept saying and left with the car. There are still issues with the charges to my credit card, but Budget Lima Peru is not helpful at all., Budget should look into how the Lima Peru office does business and mistreat customers. Next time I need a car in Lima I WONT RENT IN BUDGET AGAIN

Your survey is broken. You need a "Does not apply" option.

Ventajas: The survey is aesthetically pleasing.

Desventajas: You're sending a survey to someone who cancelled their reservation.

Despite a Kayak reservation, Budget never received

Desventajas: I booked a Budget rental car through Kayak.com on December 27, 2016, for a December 28 pick up. The pick up location was a Budget office in Lima, Peru. When I arrived at the Budget location they did not have any record of a Kayak.com booked reservation. I showed my email confirmation from Kayak.com, but it didn't make any difference. Because of the holidays there were no cars available (except for one Mercedes and one Audi, priced at $500 each, and they wouldn't give me one of those cars at the price that I had reserved). I had already booked non-refundable hotel rooms in Southern Peru valued at $500, so I was forced to hire a private driver to take me to and from my destination. The Kayak.com reservation had cost $109.74, and I paid $27 additional for Allianz rental insurance. While I ended up not being charged the $109.74 by Kayak.com, I did have to pay the $27. In addition, my private driver cost more than $300 for the round-trip. I called Budget customer service in the US while I was still in the Budget Lima office to explain the situation and they said that they could only refund me the expense of my reservation and not compensate me for the extra expense that was the result of their failed reservation.