The hotel is stunning and exceeded all of our expectations. Lovely attentive staff, brand new, state of the art technology, beautiful furnishings. Highly recommended.
Everything! Great hotel,very relaxing and in a perfect position to access all aspects of San Francisco.
Our stay at the Fairmont Heritage was extremely relaxing. The kitchen, laundry in the unit, and the overall decor were perfect for our needs. The hotel staff were friendly and always willing to help make our experience pleasant.
I liked the decor in the rooms. The size of the apartments was fantastic. The location and views of the bay was fabulous. The hotel staff were also fantastic & went out of their way to make our stay as pleasant as possible.
Please write at least 15 words
Some place is clean. Some place is poor.
Clean, convenient, helpful staff 4:00pm check-in, noisy
Friendly staff, clean room. There wasn't shampoo in the shower, just body wash and conditioner which was odd.
We stayed here for one night, it was perfectly located and the staff were all very friendly. I really loved that they had normal sized towels, not the typical little ones that great elsewhere. The breakfast was also well served, some bacon would have been nice but hardly problematic that is wasn't there. I think every hotel now days should have a USB charging hub but at the very minimum somewhere convenient to plug in your phone, Ipad and computer. This place only had one visible spare plug which was in the middle of a wall a nowhere near the desk. It also was very lose so that it was hard to get the plug to stay in the wall. Sadly though, this is more typical everywhere you stay.
I am very upset with this hotel. We booked this hotel for our mini honeymoon in San Francisco. We booked and were guaranteed a king bed. Upon arrival we were told that we had Queens. I showed them my reservation that clearly stated that we booked a king. The front desk clerks were very rude. They didn't seem to care that our reservation said king. They said they gave our room away. Thanks for ruining our honeymoon. After a while they offered us free parking which was nice... but it was after I threatened to leave. The hotel is gross and not like the photos. Our bathroom was filthy and the toilet paper was on the floor. The bed was actually decent- but NOT A KING. I will definitely be spreading the word that you should not waste your money on this hotel. Perhaps if they would have showed some sympathy to our situation I'd feel different.
Hotel was walking distance from a lot of locations we wanted to visit. Hotel was clean and bathroom was better than pictures shown. We had a problem with our booking. Hotel staff/manager did not seem like they wanted to fix issue that they created. We requested a specific room(golden gate view) weeks in advance and they denied our request stating they were out of rooms. After I called multiple times to confirm reservation. Later that night I go to the lobby and Over heard a convo between staff and another guest, saying they were going to upgrade him to another room (golden gate view). really?!?! That's not good customer service at all!
Very clean & staff very friendly. Helped with navigating the city. Bus stop out the door was very convenient. Large basic room with desk. Nice looking pool & deck but rained so didn't get to use pool. Breakfast included with cereal, waffles, yogurt & pastries. Large room so would have liked a small couch or reading chair for more comfortable seating. Not the fastest elevator but only 5 floors so no big deal.
Big room, lots of space Because of the architecture of the building, in order to get to my 5th floor room, I had to go to the 4th floor, walk around the building, and take a different elevator to the 5th floor.
The staff were extremely nice and helpful. We came in pretty late and they advised places that we could go and eat that were near by. They held our bags the next day while we explored San Francisco. Our flight didn't leave until 10pm. I would stay here again. The rooms had a musty smell. But I think it's just the building
Lo unico rescatable es la ubicacion. El hotel es muy sucio. El desayuno no existe. Te ponen 2 termos con cafe lavado y nunca llegas a comer un muffyn porque se los llevan los huespedes de a 5 o 6 y vos no pescar uno. Es mala la relacion precio servicio.No lo aconsejaria. La poca limpieza o la nada limpieza. Y te ofrecen un desayuno americano y solo conseguis un cafe lavado y de parado.
La practicidad del acceso a las habitaciones y el estacionamiento e internet wireless gratuito. Falta un poco de limpieza a detalle en las habitaciones y el "desayuno continental" no es más que un café y un muffin.
Habia suciedad (papeleras desbordadas en pasillos con restos de comidas que no fueron vaciadas en cuatro dias) por todas las zonas comunes (pasillos, escaleras, recepcion,...). El desayuno consiste en un unico, triste y penoso croisant.
Hotel economico de regular calidad. Al reservarlo incluyen el desayuno continental. el desayuno es un desastre, un vaso de cafe y un mufffin nada mas . parado en la recepcion de 2 x 2 mts.
La ubicación y lo accesible de sus habitaciones Desayuno "muy continental" y poco espacio en el lobby, también le falta seguridad y vigilancia por las noches.
Buena ubicación El personal era grosero. Hizo llorar a mi esposa.
esta muy deteriodada y falta de servicio, las habitaciones no son agradables y estan muy sucias.
bien ubicado, cerca de lugar turistico importante las cobijas. almohadas y sabanas... estaban un tanto viejas
Vista desde la habitación 503 era genial El precio era un poco alto teniendo en cuenta la habitación anticuada
el parking gratuito dicen con desayuno pero consisto con une cafetera en la habitacion i 2 galetas para tres posando en la habitacion....
Situación excepcional para ir andando a los sitios importantes. Pegado a los míticos bares beatniks(Tosca, Trieste, Vesuvio). Pese a las limitaciones del motel, los empleados hicieron todo lo posible por hacernos sentir como en casa. No es un cinco estrellas ni mucho menos, pero eso ya lo sabía cuando lo elegí. No tengo quejas.
buena atencion del personal,buena ubicacion sabiendo que la zona no es la mejor,pero accesible a los puntos importantes de la ciudad.
su ubicacion el desayuno no es continental como dicen
Las habitaciones son confortables Publicitan desayuno continental incluido pero solo se puede utilizar la máquina de cafe que esta en cualquier hotel mas una galleta por persona. Eso es un engaño. Ademas cobran el hielo