Excellent hotel in a good location near the gaslamp quater
Location is perfect
location noise of the highway, we ask for another room but we had to choose between a bedroom over the highway or a very stinky smoke bedroom
If anything location The room was a sham! The "two story" suite is just two rooms on top of each other with a super steep, small spiral staircase up and down. The "jet tub" was a regular size tub with two small jets that hardly worked. The curtains where torn and stapled together! Definitely not the Hilton quality I'm use to.
I liked the fact that anywhere we went was walking distance.
I was confused by the website and selected a prepaid rate. As soon as confirmation emailed arrived and I realized my mistake, I called on the phone to change the reservation to a refundable rate. Even though it was only ten minutes after the reservation for a stay a couple of months in the future, they said it was impossible. They kept reading me the rules about what nonrefundable means! Hilton said it was the hotel policy and they could not do anything about it. After my stay, the hotel's director of operations wrote to say that it was Hilton policy and the hotel could not do anything.
The room was neat and clean. The furniture arrangement was well organized and convenient. The bedding was very inviting and reminded me of a spa. The elevators were not well updated. I did not like the access to the main lobby or the rooms from the elevators. As I read in a couple of reviews, the plumbing was noisy and the walls were thin, but these were not enough to distract me from staying again.
Great service at the front desk. Hotel was very clean.
It was a great price for the location, near Little Italy and just a mile walk to Gaslamp. The room was clean and well done. It was easy to find the hotel and to park. The area around it isn't too bad, there weren't a lot of homeless people hanging out outside the hotel. The pool is smaller than I expected. The plumbing in the bathrooms is noisy, when someone in another room flushes a toilet it caused our toilet to make noises.
Location, comfortable, enough room, easy check in and out. Fighting people next door.
Cookies / staff was friendly
We needed to switch hotel rooms and they were very accommodating. Didn't seem too apathetic about it though. Thus the friendly service was a bit lacking. Everything was close for walking which made it really nice. Seemed a bit pricy for being a bit off the beaten path though. It was a good stay all in all. The staff could have been more friendly. Just didn't get a great vibe from most of them. Also the need to switch rooms was the plumbing.... It made sounds all evening. Gurgling bath and the toilet would run all day and night.
ubicacion y servicio
Me gusto su ubicación pero el servicio no fue lo que esperaba con relación al precio que dicha cadena siempre cobra Bueno siempre esconden algunas cosas y cuando ya estas ahí y les diste tu credit card pues ya no puedes modificar la llevada al aeropuerto tenía que ser como ellos dicen y casi perdia mi vuelo por si culpa llegaron tarde la limpieza del cuarto no lo hicieron y nos decepcionaron en la noche cuando regresamos al cuarto el estacionamiento tuvo un costo que no sabía en si, cuando les di mi sentir al principio me pusieron en la peor habitación del hotel creo que fue como castigo no entiendo en verdad decepcionante
su ubicación, atencion y servicio
Nada Literalmente todo lo peor.
Esta muy bien ubicado, ya que se accede de forma rapida al freeway y a la playa a pocos minutos. El costo del estacionamiento, 15 USD por dia, y lo dificil de su acceso.
el hotel es funcional al uso de un viaje corto, esta bien ubicado, y tienen habitaciones confortables no
Great price and value, convenience of location, very friendly and helpful staff. No shampoo, conditioner, and lotion like most hotels, but this is minor given the great price.
The proximity to the airport. The room was hot. Had the air conditioner while I left for a couple of hours and when I returned it was as hot as when I arrived.
Get's the job done if all you have to do is sleep. Towels were like dish clothes, and they only gave you 1 (despite requests for more). No shampoo or other normal stuff.
Nothing Dirty, run down, and filled with drugs and homeless people
It was so exciting to meet wanderers from all over the world. There are so many stories to be shared and so many opportunities to do so. The Hostel is hospitable and so colorful. The laundry room was also a big plus!
The staff is young and enthusiastic, very welcoming. The rules in place make you feel safe and the location is great near downtown and major attractions. Could use some cleanup in some areas or air freshener to improve air quality in common areas.
Great community of people. There are always fun activities going on every day. You can eat breakfast and dinner there for free! It was by far better than any hotel I've stayed in =) Thank you!
Nice, friendly, cozy, positive kind of small, rocking bunk beds, short on common areas and kitchen facilities
Not much; it is mediocre First of all rude staff (at least one); then other staff not really compatible and/pr knowledgeable (young girls arrived fresh from Brazil and put in charge of reception). The place is small, not really much of common areas (other than outside); Not very clean; congested bathrooms (upstairs where I stayed there was just one single bathroom for 4 room (that is 24 people...). Very small kitchen and dining room; and no breakfast (other than the instant packet of oatmeal). For the booking process online I give Zero; it is kind of misleading, in few ways. Total score - mediocre minus minus.