Preciosa habitación y zonas comunes. Ciudad interesante. Pagar por el aparcamiento no era tan bueno.
Muy buena ubicación e instalaciones, muy buen niverl de contraprestación en relación al precio que pagué. No
Buena relación calidad-precio
Quería coger el ferry a las islas, así que la ubicación era genial. El aparcamiento era muy cómodo. Y la zona del centro y la zona comercial estaba a unos pasos. Llegué una semana antes de mi reserva original, y el personal fue capaz de acomodarme. Fueron muy amables y profesionales. No hubo nada que no me gustara
Gran ubicación. El centro de Portland es muy bonito Gran personal Café gratis Cama y almohadas no eran las mejores, pero hicieron su trabajo
Fue una gran decepción. El hotel estaba muy anticuado, y el personal de recepción era frío y antipático. Este hotel debería valer menos de 100 dólares y acabamos pagando 375.
Mejor de todos en la zona
La habitación estaba muy limpia y estaba lista a primera hora. El restaurante no era muy bueno y el personal era horrible.
Cerca del béisbol, locales de conciertos y fácil acceso en coche a la ciudad. Las habitaciones están muy bien. El personal es agradable. Bañera de hidromasaje horrible.
El amable personal El moho en el techo y las paredes del cuarto de baño.
Excellent customer service. Comfortable and well appointed rooms.
Very clean, new and modern.
The hotel was very clean and the staff we had interaction with were nice and accommodating. Only complaint is with other guests, but that's not the hotel's fault.
This was our first trip with an infant so we weren't sure what to expect but the room was perfect for our needs and staff were uber-friendly. We could not believe what a great experience we had for the price. Parking is an additional charge but the valets are super responsive and you can get your car as many times as you need- it was worth it.
it was clean. the room THEY DID NOT INFORM US THAT THE ELEATOR WAS BEING WORKED ON AT 9am .Not even housekeeping know.
The general atmosphere of the hotel Having to ask 3 times for towels for the swimming pool, therefore having to go in the hotel lobby in a bathing suit. No toilet paper in the hotel bathroom on the first floor.
Ambiente antiguo pero con comodidades modernas. Habitación grande. No parece un "hotel". Me encantó. Un poco lejos del puerto y de los restaurantes. Pero pie o en taxi se resuelve el problema.
El personal era muy amable y servicial. El hotel en sí era pintoresco y encantador. La ubicación era una ventaja.
Mitad de precio de otras opciones en el viejo puerto, el personal era amable, y las habitaciones limpias. Muy europeo, pequeñas habitaciones de baño adjunto, pero lo suficientemente buenas. Edificio antiguo muy interesante.
I liked that the hotel was pet friendly and had a reception in the evening. The location was convenient to bother the jet port and downtown Portland. The hotel did not have a requested item set up in the room upon arrival. The shower had hair on the walls and there were people smoking underneath our window all night, which came directly into the room through a vent. It was very slippery out and all of the walkways and sidewalks remained untreated, making it very unsafe for both guests and pets. Management was not particularly responsive to any of these concerns.
It is always comfortable. Staff is outstanding. Food is good. Omelets at complimentary breakfast are excellent. Convenient location.
The open large lobby/rooms, the happy hour, of course the breakfast! We have just assumed your hotel is our destination from now on. We've been staying there when we come up from Cape Cod to visit w/our Grandaughters! They have a ball in the pool and just love visiting w/us at The Hotel!
The service of the gentleman when I arrived at midnight exhausted from a long trip overseas was excelllent. He picked me up at the airport and made sure I got to my room safely. Thank you
tub in room 525 did not drain.
La habitación, el personal, desayuno. Cercanía a una panadería estándar La ubicación. Servicio de aparcacoches es bueno pero caro
Absolutamente maravilloso, desde el personal del servicio de aparcamiento hasta la recepción y el personal de limpieza. Profesional y amable.
Personal amable. Centro de la ciudad.
Overall the room was great. It was very clean and the staff was nice. The walls however are very thin and we could hear our neighbors that kept us up through the night.
Location, cleanliness, pool, Bartender was REALLY slow, and when I asked the front desk for a re-print of my receipt from dinner the night before, she told me she couldn't do it, and didn't offer to figure it out. She did tell me to have a nice day...
Most everything. Fun to have Starbucks right there and the Mall across the street. Toilet clogged before retiring and we were too tired to call the front desk. It made the morning unpleasant to have a clogged toilet. I'm sure they would have fixed it right away but we were only there for the night and checked out early. That's our only complaint.
My 9 year old son and I went for two nights and had a great time. We loved the room it was clean and comfortable. We spent many hours in the pool which was also clean and just a neat room. We ordered room service for dinner both nights and the food was delicious. We had breakfast in the restaurant in the morning and it was also perfect. Overall we would definitely return to this hotel or others in the chain!
Quiet Over use of fabrreze in room, price, view, not a $200+ non refundable value. Forced to valet park in their lot.
They over booked and was not able to give me the room even though I booked and had a confirmation number.... I am extremely flustered and disappointed with the services.
Generally speaking, everything was great. The room was modern and comfortable. Staff was friendly. When we were attempting to check in, the front desk was having an issue with a rather unpleasant and annoying group of young women who were giving them quite a hard time. I felt badly that they had to deal with this issue. However, at one point they had all three of the front desk people dealing with this issue and nobody assisting the queue of people who were waiting for assistance. It would have been nice if one of those people were prioritizing the guests who were waiting in line. We were tired from a long drive and did not appreciate having to wait 20 minutes just to get our room assignment and key. Also, the price was incredibly high, and it seemed crazy to me that the parking was not included in the room cost.
The hotel is perfectly located, right in the old port near everything you could want. It was great to be able to valet the car (for one of the cheaper valet rates in the city) and just walk everywhere. The complementary breakfast each morning was good, nothing exceptional but enough to get us going. The staff were great and helpful with recommendations and making us comfortable. The room was comfortable and the bed was great-however I would suggest bringing your own pillow if you like a firmer pillow the pillows here are very, very soft-not a complaint but not my preference. Overall we enjoyed our stay. However, on our first night we left the room for dinner and when we arrived back at the room it smelt like pot. Not a faint smell but very strong and over powering and, frankly, incredibly off putting smell. I went to the front desk and the night desk man seemed aware of the issue and the solution was for someone to come up to my room with a bottle of febreeze. For a non-smoking floor/hotel I was underwhelmed by this fix. We only had this issue once but it was enough. Overall though i would stay here again simply due to the location and the ease of getting around.
Clean, inviting place overall. Comfortable beds and pillows. Good size room and bathroom. Nice breakfast in the morning. Really nice and helpful staff. Felt very welcome. I liked the free apples too. I liked everything.
Value, clean room, friendly service, you can walk to downtown amenities, affordable parking, breakfast was good for hotel food. Strong propane smell in 2nd floor hallway during our entire stay. The mattress was on the soft side.
Rooms were very pleasant and a good size. Breakfast was excellent. Location was excellent and the hotel was good value for money.
La cama era dura. Almohadas demasiado blandas
La puerta del baño en 346 no cierra fácilmente.
En general, la experiencia fue agradable. Nos alojamos solo una noche debido a otros planes, pero, sin duda, recomendaría este hotel a otros y me volvería a alojar allí de nuevo.