Room was clean and comfortable. Staff was friendly, courteous and professional. Only guests can enter the guest room floors. Our room's thermostat was not working right. Our room at the lowest temperature was freezing but at any higher temperature our room would be way too hot. There was no door on the shower which caused water from the shower to get on the bathroom floor, making it slick and a fall hazard. Our bed had no sheet, just the comforter and a small throw blanket. We had to request a sheet and add it to the bed ourselves. We had a very difficult time getting comfortable enough to sleep.
This hotel is Nice and clean. The interior design is modern. The location is perfect if you want to take a stroll around downtown. From the front entrance, you can see the US Airways stadium, the Chase stadium or arena (sorry, not a sports fan) and just a few minutes walk away. Also it about a five to ten minutes walk to Heritage Square. One minus is the room we stayed in had only one chair and a long sofa for seating. Having just one chair made it tough for two of us to enjoy food or coffee in our room. I recommend friends to stay there, but because it's downtown, don't be surprised about how expensive parking can be, $23/night. None
Nice place No smoking. $140+ rooms but $27 just to park in garage. And no the hotel doesn't pay for it dicount it or validate parking. This was a bummer.
I liked the location, the décor, and the amenities and perks included with the hotel room stay. Overall, a great hotel. :) I did not like the design of the shower, where it was only partially enclosed with a glass wall, where water could spray out onto the bathroom floor. The mattress was a little hard, and the pillows were a little flat.
Cleanliness Room service took forever to show up...2hrs later
Staff was very friendly and helpful. Love the location - easy walk to arena and convention center and light rail. Plenty of restaurants, clubs, live music choices nearby as well. While I didn't mind, some may be put off by the need to leave the hotel and cross the plaza to access fitness center and breakfast. Both are well worth the "inconvenience"
Stayed in one of the newly renovated rooms. When I got off the elevator to go to my room, I stepped on the thickest, plushest carpet ever. Room was spotless. Lots of outlets on the desk so I was able to keep all my devices charged. All of the staff I encountered were pleasant and helpful. Even the valet, when my car was brought around, washed my windshield before I started out for home. Extremely easy to get back to I-10. The breakfast buffet was wonderful - including lots of fresh fruit and again. Walking distance to Chase Field as well as lots of bars and restaurants. Would have liked to have had a magnifying mirror in the bathroom for putting on my makeup but there was lots of light.
The Renaissance is close to so many cool downtown Phoenix venues - Valley Bar, Hanny's Seamus McCaffrey's, and Crescent Ballroom. We were able to walk around and had plenty to do all within walking distance.
Staff very friendly and helpful. The Concierge Room is advertised as being for guests with rewards points at the Platinum or Gold level plus one guest. The hotel opened the Concierge Room to hundreds of pre-teen and teenaged girls unchaperoned, competing in a national ballerina event in the city. Business and professional guests very disappointed.
The location of the hotel was great. It was in the heart of Phoenix. The staff was very friendly and helpful. The gym is very small and they were renovating so you could hear work being done and the elevators were really slow.
Reservamos el hotel y traté de cancelar un par de horas más tarde. Priceline habló con el gerente de la recepción y se negaron a cancelar. Entiendo que esté en su letra pequeña pero es simplemente mala práctica comercial llevarse el dinero de alguien cuando la reserva fue recién hecha. No es como si lo reservamos durante meses. Soy el CEO de una empresa y viajo 5-10 veces a Phoenix, además envío cientos de clientes allí. Me aseguraré de que nadie se aloje aquí . Menos mal que se quedaron con mis 500 USD.
Great historic building that fit in right in the center of downtown. As it is a historic property, the lobby was marvelously refurbished with its marble surroundings. Rooms were extremely clean and comfortable and the style is wonderful. Close to everything in downtown including the light rail, bars/restaurants, sports arenas, and nightlife. As it is a historic property only valet parking available which may inconvenience some but wasn't a deterrent for me. Room service limited to a few hours daily.
La tranquilidad de sus habitaciones y sus comodidad de sus camas La llave del la regadera, se complica para que salga el agua por la regadera
El ambiente del hotel No. Fue una visita agradable.
He estado allí muchas veces y volveremos. Atención: no conseguir una habitación contigua.
Ubicación y precio. Me dieron una llave para una habitación ya ocupada. Luego, las personas de mi planta (3) hicieron ruido toda la noche, como si hubiera una fiesta en el pasillo afuera de mi puerta.