Las habitaciones eran muy cómodas y el desayuno era una delicia. El personal de recepción era super servicial. Nos dejaron registrarnos temprano. Estupenda ubicación para ver el fútbol en el Keeneland Arena Rupp, etc. Propiedad en construcción, pero eso pasa en todas partes.
La habitación era estupenda. La gente era amable. El desayuno era delicioso. El lugar estaba muy bien decorado. Mi única queja es que no había bañera de hidromasaje y el lugar donde comimos el desayuno estaba frío, los pasillos también.
Personal amable y servicial, la habitación estaba limpia y tranquila. Excelente opción por una habitación económica. La puerta del baño no encajaban y no se podía cerrar
Es un edificio antiguo y algunas personas puede que quieras la perfección pero por el precio que tiene superó nuestras expectativas. El personal que vimos era muy amable. Nuestra habitación estaba limpia y tenía un buen tamaño. Había una mancha de agua en el techo, que estoy seguro que algunas personas se queja pero no nosotros. Nos pareció que las camas eran muy cómodas. Habitación de fácil acceso. En general muy satisfecho. La única cosa y no estaba mal fueron los huevos no estaban muy calientes una mañana pero eran las 9:30. Realmente no tengo otras quejas. Me he alojado en muchos sitios más caros que eran realmente malos. Una cosa. Quizás la razón los huevos estaban fría que era porque el comedor estaba frío. Eso es lo peor que tengo que decir.
El lugar había tenido un incendio hacía varias semanas... Debería añadirse a la web para informar correctamente a los clientes.
Under reconstruction. Noisy. Windows covered in opaque plastic
Beautiful decor and hotel. Decent location if you're visiting in town for work or pleasure. Booked for my spouse to take a short two-day break. There was ample noise, from both ambient sources like plumbing, and guest noise from the hallway and adjacent rooms to keep my spouse from relaxing. Indoor pool was down for maintenance, and unable to use. Bugs frequented both the bathroom and hallways. Nothing too serious, but definitely noticeable. I also requested, by calling directly, that they not share the bill with the guest (my spouse). This was supposed to be a nicer hotel, and the nicer price tag came with it. However, I knew my spouse would not appreciate the accompanying cost. They still gave a bill and that only aggravated the unpleasant stay.
The hotel staff was very friendly and helped with all our needs. The free breakfast wasn't good at all.
We liked the location . It was close to the highway and not far from downtown lexington. There was also an amazing park just down the road. The rooms didn't have exhaust fans in the bathroom. The first room we were in was so damp and musty. The second room was better but our beding was still damp.
I had never stayed at a La Quinta hotel before and did know what to expect, but I was pleasantly surprised with their spacious rooms, nice beds, well lit, and very functional rooms for a business traveler! I will definitely stay there again! I can not think of any way La Quinta disappointed me! It was a very nice stay!
The staff was very friendly, rooms are extremely nice. Breakfast was good with hot and cold food. out of O.J. but that happens.
Easy to get to and close to the events we needed to attend. Room was a bit too small and bed was a lumpy.
Was a good value for the price. Amenities were just fine for a quick business trip. Staff was very friendly. Rooms were clean. Fitness center was weak point - not even a treadmill, just an ancient elliptical that felt and sounded like it was about to fall apart when I got on. Location was odd - nice wineries and horse farms nearby, but also right next to a "gentleman's" club and two cars got broken into in the parking lot the night I stayed. Not really close to anything except the highway.
It was a nice stay, nice room. Remodeling all day long starting early morning. Very annoying.
This hotel appears to be a newer property. All of the public spaces were neat, clean and very appealing. My room was spacious, clean, the bed was soft and comfortable, the desk area was well designed and it had excellent WiFi. The breakfast was disappointing. Definitely not up to the standards of other La Quinta Inn hotels in which I've stayed. Also, the location is on a freeway interchange which was convenient, BUT it was 4+ miles to restaurants and shopping.
The customer service was excellent. Some of the equipment in the fitness center was old and worn.
Friendly staff, room was generally of the quality level expected for this chain. Parking is well lit and has security cameras. Noisy - you will hear a lot of noise from the rooms on either side of you as well as from the hallway. Also, there is a "gentlemen's club" two doors down (and between the hotel and the highway). It is subtlely named Spearmint Rhino, so you might be able to trick children and the elderly into thinking that it is a wildlife habitat sponsored by the Wrigley gum company. *sarcasm*
beautiful facility; courteous staff Internet access should be included in the price of the room; even Days Inn and Super 8 have managed to do it, you'd think Marriott could.
Indoor out door pool Did not like a joining room , or that refrigerators are only available upon request. For three hundred bucks per night I could have done much better.
Love the setting and the staff. The bar area is very nice for socializing. The food is very good too! No coffee maker in the room. Phone did not work right. On a positive note, the kitchen gave us a free pot of coffee. Breakfast is advertised as part of the package, but only continental as you had to pay $5 more per person for the breakfast Buffett. This was my second stay and was a little disappointed this time around.
The location was within walking distance to about everything. The only positive. The room was small and had no refrigerator. The air didn't get that cold and something in the room made my nose congested and I could not sleep. This went away almost instantly after I went outside. Also you have to pay $10 a night to park in the garage. For Hilton money shouldn't you get a parking spot? I think so. Won't be back.
Comfortable bed Needs frig. Room smelled musty. Credit card swipe on vending machine in pool area didn't work. Small ice bucket.
The location was terrific. We were in Lexington for a wedding and there was a UK basketball game so traffic and parking were difficult. We couldn't be guaranteed a parking spot. The rooms were clean and comfortable. Parking and check in. I booked through booking.com and prepaid 6 months in advance. I reserved 3 rooms and they couldn't find my reservation. Told me I had to call booking.com even though I had a paper receipt. It took me an hour and 15 minutes to check in!
It's very comfortable and I love the room designs Bathroom water pressure was lacking
Close to everything nice breakfast buffet Bed was broken on one side and squeaked
facilities were great, breakfast was great and so was staff the pillows were difficult to sleep on. Possibly the worst pillows ive ever slept on
We loved staying at Hyatt Place for our weekend away! The rooms were great. Room service was tasty and reasonably priced. Would definitely stay here again Was advertised a single queen bed on the website and when I got to the hotel they only had two queen rooms. We gracile with a small child that sleeps in a pack and play so the room was a bit more crowded than we hoped it would be.
99% of the time I stay at Hyatt Place. I don't even compare prices of other places. I always have a great experience when I stay there so why mess with perfection! I called in the morning an said I would be a late arrival. Was told not a problem had till 7am. Arrived only to be snapped at "they didn't think we were coming so I marked as no show."Woken up the next morning 3x stating we were supposed to check out by 12, 2x by maid then by front desk. Had to get dressed and take receipt to front desk showing we paid for 2 nights. Got to the desk and we're told "not sure why u were awoken we have u down for 2 nights." At this point my head almost popped off! Worst Hyatt stay I have ever had!! I will def start comparing other places after this disaster.
We enjoyed the hotel in general. There was a simple breakfast every morning (the kind people have come to expect with greasy food and few healthy options). The fitness area was small but clean. Rooms were also clean. The pool was completely out of towels one morning. Three separate people went the the front desk and informed them. No success after 30 min... Had to use the small hand towels from the fitness room. One day we left our room at 7:00 AM and returned after 2PM to find that it was exactly the way we left it. Apparently they didn't feel it should be cleaned or provided with fresh towels.
Price was excellent
I was very impressed with the staff and how accommodating they were. Top-of-the-line hospitality as well as convenient bar and restaurant located in the lobby. Close to everything downtown and valet parking! Unfortunately I had an issue with being double-charged. Normally this would not be an issue, but for whatever reason the hold on my card kept me from staying at another hotel later in the week which was very inconvenient. Had it not been a holiday weekend this would not have upset me as much as it did.
First room smelled of smoke so the upgraded us. That was very accomodating. Silly that breakfast costs so much.
Convenient location Super clean Restaurants close by Family friendly Helpful staff N/A
Low water pressure in shower Only one working elevator
Staff friendliness made up for the just ok accommodations. Under renovations and just felt like I had a roof to sleep under. Nothing fancy no wow factor.
Late-night check in staff was very nice and helpful. Everything worked fine. Location was nice. Hotel seemed a little "worn". Had problems with toilet, but it ended up working fine. Paid $125 and was expecting a more modern hotel.
Location was perfect for what we needed. The price was also reasonable. Bathroom was very clean. The internet connection was amazingly good. Given key to a room that was already occupied when we checked in at 1am, opening the door on a sleeping couple. Additionally we thought Howard Johnson had a reputation for good breakfast, but in our experience here it was lacking much of the variety offered at similarly priced locations. I happened to pull back the dresser to look for an additional outlet for my computer accessories, and when I did I found toiletries misplaced by previous occupants.
Reasonable rates for a decent quality room. Don't expect much else. Rooms clean and water hot and facilities nice and in good order. TV only received 1 channel. Had 2 remotes in the room and neither worked. Phones kept ringing in the middle of the night waking us up. I finally unplugged them. We were in a party of 8 in 4 rooms and the door keys had issues several times with the others. We stayed several days.
Everything was very nasty I had someone to bang on my window at 3 in the morning .
Old smelled weird
This hotel was an excellent value for the cost. We got a King bed room for less that $50 on a weeknight. This included free wifi and a free modest breakfast the next day. Room was clean and the staff were exceptionally friendly. It is also located near a Wal-Mart, Fedex store and Starbucks right off the highway so the location is good to boot!
The hotel had been remodeled. Staff was friendly. Bed was very comfortable. The faucet in the tub leaked. Trim work and construction details were average. Could be better.
Room looked really good, bed was very clean and so amazingly comfortable. Seriously i slept so good. You need to bring your credit card, but the online service didnt tell me that and they still let me stay.
nice & convenient to UK; nice desk folks friday night at check in. Saturday morning there was no hot water. The hotel was full of families attending a UK-Merit weekend, where students and families basically registered for the fall. It was a Friday evening and Saturday event that began it's Sat portion at 8am sharp. You can imagine the grumpy discomfoprt of a hotel full of people who had no hot showers to start the day. Everyone under stands that mechanical things do break down. The poor desk clerk on sat morning was not prepared for this problem, could only call the maintenance person. The general manager was conveniently not in until 9am, an hour after all of these disgruntled adn showerless folks were gone to the University program. The the ownership and management of this property should make a gesture to the customer in the form of a significant discount in this instance. We have many brands to choose from-we choose Marriott for its promise of quality and customer service. We pay higher room rates for expectations of a level of quality service, which in this case was not delivered.
Close proximity to our son's townhouse and the University. Tons of homeless/panhandlers. Price was quite a bit higher, but we didn't realize that there was a UK Bball game that night, so I guess it makes sense.
Rooms were much larger than expected, with an entry suite area with a pull out couch and wet bar before you even entered the bedroom. Location is near major roads, one mile from Country Boy Brewery, and half a mile from a racino. Google maps takes you to the closed road behind the hotel, without a way to get to the entrance or parking lot. You have to go out to a main road and take a few lefts across traffic to get there. This happened to us and our Uber driver.
Spacious suite, comfortable bed Smelled like mold, difficult location to get to off of road
Nice lobby, great location right off of high way. Mold on ceiling in restroom. We were locked out of our room, went to the front desk to get new key cards, the new key cards didn't work either. Went back to the desk, and the gentleman walked up with us to the room to try and let us in. He couldn't get in either. When he called the handyman, the handyman had said that he knew exactly what room we were referring to. This had clearly been an issue. Room should not have been rented out. We had to switch rooms in the middle of the night. We were promised a free breakfast and reimbursement for our room. Neither one happened. Will not return.
It was cool to have an indoor and outdoor pool. The room was clean. Free bottle of water when we go into the room. Pretty cool that they had the shampoo conditioner and the body wash built up into a dispensers inside the shower. The staff was very friendly. Pretty cool that they played music when we came and left. The bed was very uncomfortable. Hard as a rock. The pool really need to have some repair done to it. Looks like it was cheaply done some repairs done with putty. The pool also had sharp pieces of something around the bottom of the pool. The music in the pool area was cutting in and out. Not enough towels in the pool area. The pillows could have been a little bit thicker.
The staff is very friendly and professional and the beds are very comfortable. This hotel is my first choice when I have business at the Kentucky Horse Park.
This place was unacceptable for the price. The floor was empty waiting construction. There were no security lights in back parking lot. Had to park in fro t and walk entire property to get to the room. Never received the wake up call requested which describes the stay perfectly. There was an embassy suites property across the street for the same rate. Wasn't aware it was so close. Stayed there before which was great. Probably so t ever book a room this way again. Was very upset. There wasn't even anyone there worth complaining to about it. Should get a full refund. Terrible!