Pudimos entrar en nuestra habitación temprano, llamada de cortesía era muy considerado y el personal era muy amable, atento.
Casi nada me gusto La limpieza el hotel parece un hotel viejo necesita que el hagan ciertos arreglos porque dentro de los precios es un hotel de prestigio pero no lo es muy obsoleto
Gran ubicación, grandes vistas, limpio. Todo el personal fue muy agradable y servicial. Impresionado con las tareas de reciclaje y conservación en todo el hotel.
¡Las camas eran increíblemente cómodas! Y la vista era fantástica Pagamos para aparcar en el garaje y el aparcamiento estaba lleno, así que no pudimos aparcar.
El desayuno buffet era fantástico.
Bienvenido del conserje El baño no estaba limpio.
El único problema que tuvimos fue que la recepción no podía localizar una llave para que pudiésemos usar la mini nevera
I like the whole concept of this hotel but it really needs some attention paid to keeping it maintained. Seriously needs better quality pillows. Both lifts at pool and hot tub were not operable. In our room the only toiletries were 1 small size bar of soap and 1 lotion. Definitely glad I bring my own or would have had to go to a store. Just looked like management needs to pay more attention to the little things and or owners need to invest in a little tlc.
For the price of this hotel it was well worth it. A built in jacuzzi in the bath tub was an nice and interesting experience. Nothing looked like it needed any type of renuvation anytime soon. The breakfast is free but somewhat unorganized. They should just make it a buffet style. The servers wandering around trying to figure out who's order was taken and not taken was laughable. Many people's time was being wasted. It's as if they are trying something new and going through the phase where they are figuring out it doesn't work very well.
Poor greeting upon entry. Was given a filthy room. Went back down for new room. Same thing. Another filthy room. 'X' came up to let me into the second room ('X' is really the staff person's name) and it was almost as bad as the first. 'X' told me to wait and someone would be back up. Wel, after standing up eating my dinner and waiting a total of 15 minutes I went back down stairs and left the hotel. The hotel still billed me even though after speaking with 'X' he said he couldn't waive the charges, but I got the fact the manager could and 'X' said they'd have charges removed. They didn't. American Express is working to fix a four night billed stayed from this miserable thing called a hotel. I didn't want to spend another minute there. I didn't like anything at all.
Great location for us: near to where I want and between Jacksonville and Beaches, with decent mall and eateries very near by. Opaque rate offered was very good. TV channels via Xfinity were quite good. Staff, esp. breakfast, seem to be eager and friendly. Facilities are getting aged with lack up maintenance. E.g.,: room carpet was old and wrinkled to a degree, my wife almost tripped several times. - Safety concern. (Work) Table is very small and inadequate. Small alarm clock was unplugged (for reason) resetting the time is near impossible. Complimentary Hot and Cold breakfast were very basic, compared to national chain brands, say Hamptons, HI Express, etc.
That they charged me for a night stay after already paying my whole bill still haven't been refunded
The bed No vending machines/there were signs pointing to where they weren't. Hotel 2 years old: old fashioned air conditioner that barely worked, difficult blinds to use. Everything was bare bones. More amenities @Motel 6. Staff putting the hitel down. It was like they ran out of money when building.
The rooms where okay- the breakfast was awful. It was either hot or cold choices- and hardly enough to fill up a six year old. All the room service did was give us new towels.
Neat and the staff are courteous. The so call hot breakfast was not so hot but cold. Limited menu.
--Didn't know how to change card used for bill --Verbally gave wrong room #, then began to argue with customer about it --Gave a key to an occupied room
Didn't Jacuzzi didn't work, tub didn't hold water. Room never cleaned the whole time we stayed. When we arrived the A/c filter was caked up with dust and dirt and they didn't offer us to another room. They're maintenance guy wouldn't be in until next day so we had to sleep in that room with dirty air filter. The a/c struggled and the room was musty. After the filter was cleaned the a/c worked better. Lock on out side of door was in disarray. The second night lock wouldn't work had to have the cards redone. Breakfast was worse then I think prisoners in jail eat. We were asked in the morning hot or cold. We requested hot and the only question they asked was our room number. Other tables were given choices very little but they were asked. The food was rationed like they were going out of business. I could go on but this hotel ruined our family trip. I was sick feeling all day Sunday. I have requested a refund but there has been no assistance with this request.
Accomodations were nice although our room was canary yellow with no pictures on the walls and a lack of decorating. Thdy need to retrain thd cleaning crew as our room didnt look like it had been vacuumed at all. Overall, it was worth the price we paid. Lack of attention to housekeeping
location air conditioning units loud and old. carpets and bathrooms sub standard.
Good location with hotel shuttle to Veterans Memorial Stadium for $6. once renovations are completed, could be a very nice hotel. Shower did not drain very quickly. I was standing ankle deep in water while taking a 10 min. shower. My view was of the roof and air conditioning units. Have to pay $10 to self park or $12 for valet parking per night.
Location When we got there the room had a moldy smell and it had a humidifier on like if the room had been flooded and recently dried. We complained and they acknowledged the smell and gave us another room ruby away, but my question is WHY put someone in that room in the first place? With plenty available rooms. That left a bitter taste in my mouth.
The view and location
Location is awesome. Staff is great. Bar and restaurant were pretty good and convienient. Air conditioner worked but was extremely loud I would chug every 5 to 10 seconds and pull you out of sleep. Soon as at turned off you could get about 30 mins of sleep before it cut back on. One of the biggest weekends in Jacksonville for tailgating or people needing ice you would have thought they would have had more than one operational. I was on the 4th floor and had to go exploring and after checking 5 other broken ice machines I found one that worked. I didn't like the fact that I had to pay to self park. Why would you charge someone to park at your hotel that already paid to stay there? If your gonna charge $20 for parking probably should be all valet.
We did not like that online photos showed renovated rooms while they put us in a non-renovated room.
The lobby is large and inviting. The rooms are a good size except for the bathroom. The bathroom is extremely small. The hallways are dark and musty. But when those renovations are done will be glad to stay there again.
Great location Hotel is very run down
The Dolphins in the waterfront The Landings, not your fault and our room was very damp. It felt like they just shampooed the carpet.
Will NEVER stay there again.
completely run-down, renovations going on, but not what we expected
It was dirty. There was a crack in the ceiling with apparent water damage. The hotels in the area were sold out and guests left with no other options. Disappointing. Shouldn't even be allowed to have guests. Seems like their renovation has been going on for years.
The room was nice but small. The staff was pretty nice. Yeah, they don't include soap in their rooms. There's a sign in the bathroom that says you have to call down for it. That is kind of disgusting.
It was very clean. The coffee and breakfast area was nice and close to our room. We didn't stay in the room long as we went to the game earlier to be assured of arriving with the heavy traffic expected.We basically enjoyed our stay, just wish it had been a little easier to find upon arrival. It was hard to locate even using a GPs. The entrance was bad for people who didn't know the area. We were told there was a shuttle to the FL/GA game but not that we would have to book our own. We expected a fee but not the confusion we encountered whne we were just handed some flyers. It would have been nice to at least have been given some insight on a good transicit. Luckily we called Greg and Eve with City Transportation and they were very nice and efficient. The cost was a little higher than planned because your desk person upon reserving the room had said we would have a shuttle. Also, we were told we whold have a suite but got a single. That turned out o.k. but wasn't what we were told upon reserving the room.
internet service, long distance
Access to airport was key and room was sized for my quick stay shower head was poor
Cumplio con loa requisitos de mis necesidades, rapida accesbilidad a Ruta 95, facil de ubicar y muy buena relaciòn calidad precio, y excelente cercanìa al aeropuerto e Jacksonville No, es un Hotel que dentro e su rango supera a otros conocidos.
With its problems it seems to have done a lot. It's staff is friendly and the food bar remained open during the power outage Last nights there I noticed the ware on the beds head board and than at night I noticed a coackroach. Might be due to the lights auto turning off every minute which as green as it is most pest are nocturnal.
online ane the pics suggest a hotel that is much nicer, the bed was very uncomfortable, wall paper was already coming up on the walls the room was rather small, didn't like the layout of the room, and the price I thought was way out of proportion to the hotel and location. I would never go back to another aloft hotel.
Off the beaten path so the parking lot was not overly crowded. Water in the shower got hot quick and had good pressure. Wifi wasnt too bad. Not the quickest but it was stable. For the price it's ok. Hotel is renovating. Construction noise throughout the day. Hotel is non-smoking yet smells of weed. A/C in room was not powerful enough to get the room down to desired temperature. No mini-fridge in room. Not sure if it is like this in every room, but the couch was disgusting. So there was no sitting except on the bed. Pillows suck, my arm is more comfortable. Hotel staff are SLOW!!! Went to front desk to ask for toilet paper. Over an hour later house keeping shows up with the toilet paper as we're leaving the room to check out. Yeah, needed it over an hour ago, thanks red lion. Heater felt as if it was blasting in the corridors. No on demand entertainment so forget about watching any movies. The tissue box was empty when we checked in and still empty when we checked out. And the most irritating part... 3 different times I had to go down to the front desk to have the key cards reprogrammed.
I did not like the use of throw away dishes. First it is bad for the environment and second it is not nice to eat from it.
All the staff were very friendly, welcoming, attentive and accommodating. I love the warm cookies at the front desk, along with hot chocolate. Breakfasts were great, one of the best I've had. Very convenient. Room was clean and comfortable bedding, with a microwave and fridge. Great location, easy to find, within walking distance to my conference, and centrally located, close to the Landing. Definitely would stay here again. I would recommend this hotel.
Price for quality - super nice staff!
I'm appreciative of the room amenities at this hotel. A microwave and refrigerator are always added conveniences for my family when we're traveling leisurely. The complimentary breakfast, internet and parking are certainly ideal offers. While I have no complaints regarding my hotel stay, I would hope that you will provide local newspapers for your quests in addition to or in place of the USA Today and Wall Street Journal.
Location. I had heard that they finally remodeled their rooms. Plus they had a poster promoting their tie-in with West Elm. Not my room. dowdy as ever. Probably the worst thing was the blood stain on the sheets. Fortunately there was another bed. But each morning, I pulled back the bed to reveal the blood stain. But they never changed the sheets. First time I can remember I didn't tip. I took a pic
This hotel was right in the center of many awesome places to eat and drink. Bathroom smelt moldy.
The only nice thing to say about this hotel is the location. Very convenient. The free breakfast advertised was snacks not breakfast, they were small stale packaged muffins and granola bars. The room was not clean and had a terrible odor. We had to wait for over 20 minutes at the front desk to get checked in. The elevator shook.
Seemed very nice and staff was pleasant even for late night check in. The airconditioning did not work well and the ppl we were with saw cockroach on ceiling on 3rd floor. For this amount of money the a/c should have been running perfect.
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Convenient location. Clean. Cookies and fruity water in lobby a bonus!
Very clean and soft bed
I called the courtesy desk and she brought me sheets and toothbrush right away and was very pleasant. Was not aware the hotel is under construction. The check in was at a little table right inside the door. Breakfast area was right behind that and in the morning was very crowded and people on top of each other, very hard to get what you needed.
Pristine. Helpful staff. Reasonable rates.
The room was clean and we had a great view. Also, location was excellent. The parking fees are $10.00/day, which is crazy. This isn't a resort. Also, the front desk staff seemed uninterested in guest services. I asked if fruit or anything could be placed out earlier for breakfast (6:30am) and the answer was flat out 'no.'
Very nice staff, very clean Location, parking prices
Pleasant hotel with a deligthful family swimming pool and hot tub. The hot breakfast buffet was quite good. The only disappointment was having to pay for parking in the garage. This was not advertised.
Breakfast and staff. My room smelt like bacon my entire stay. The fire alarm went off at 12:30am and it was a false alarm
Location and the staff. We traveled 2.5 hours after a long night with family, and our room was not ready until after 6pm. Room was over priced for the condition of the furniture.
This guest did not leave comments about this hotel.
Very clean hotel and very close to the river walk area. When we reserved the room we understood it was a suite with a separate bedroom from the main room area and it was not.