La amabilidad de la persona de recepción. No había opción de incluir el desayuno y era bastante caro. Además, el desayuno no tenía muchas opciones.
El agua filtraba por todas partes, aperitivos gratis, limpio y ubicación céntrica
Pedí que me enviasen la factura por email, pero nunca la recibí. Es un poco problemático, ya que era un gasto de empresa.
Servicios complementarios gratuitos y la situación No incluye desayuno
Su ubicación, su limpieza el que no hayan tenido un restaurant propio, el que sus empleados en ocasiones fueran rudos al dar respuesta a preguntas comunes.
Un viajero en solitario para una estancia de 1 noche. La relación calidad-precio es fantástica, el servicio de atención al cliente estupendo, la decoración es minimalista, preciosa. Café, té y aperitivos saludables siempre disponibles al comenzar la tarde.
Es un hotel muy tranquilo, nada ruidoso y situado en una de las calles principales de downtown, fannin street. Las camas son un poco pequeñas de largo y que las ventanas de la habitación no se pueden abrir ni un mínimo. Por otro lado creo que a través de booking deberían poner la tarifa exacta del hotel, porque luego hay que sumarle al precio diario los impuestos y se incrementa bastante , un 17% más o menos.
Las habitacion es comoda y bien diseñada . Que no tiene estacionamiento y que lo que se le paga al hotel por el servicio de estacionamiento en mi opinión es caro e incrementa el costo .
Habitacion confortable y limpia, con servicios alternativos de cafe, nevera y microondas que permiten mayor comodidad. Las maquinas de cafe son un poco antiguas, tambien recomendamos maquinas con chocolate caliente y otras opcions de cafe (Mocachino y Capuchino).
esta bien ubicado. El personal es muy amable. . No nos gusta que no se puedan abrir las ventanas y huele a tabaco
La atención del personal de recepción cuando llegue y la buena ubicación del hotel con respecto a los medios de transporte que te facilitan el desplazarte a cualquier parte de la ciudad.
Realmente céntrico, ideal para estancias de negocios o viajes cortos donde buscas un lugar seguro, cómodo y lindo para descansar. Tenían el restaurante en remodelación (sin aviso en web), y el personal es eficiente, aunque no muy serviciales.
Hotel único. Personal amable. Me encantó el bar en el vestíbulo. Las camas eran cómodas. Una gran ducha. La ubicación es perfecta. Ojalá el aparcamiento fuese un poco más barato, o hubiera otra opción.
La ubicacion es bastante buena, el servicio de transporte interno es excelente, el restaurant es excelente Todo el personal de recepcion deberia hablar español
Excelente restaurante, amabilidad del personal, comodidad de la habitación
Solo se podía tomar un solo café en nuestra habitación.
Beautiful hotel in a wonderful area of downtown. We were able to walk everywhere. We did love the roof top pool as well. Amazing view of downtown from above. The main drawback for us is that there was a wedding the night we stayed so the bar/pool table area was not available. There was no other good place to hang out at the hotel which was inconvenient for us.
I loved my view for the room! I requested a room with a nice view and I was accomadated with a room on the 21st floor! It was also my birthday weekend and they had chocolates and a card waiting for me. Everything was perfection!
I loved the atmosphere, decorations, the view from the pool was amazing, the room was clean and comfortable. The valet were super friendly and helpful. The staff inside seemed a bit on edge from the double weddings in the restaurant, clerk told us we could order at the bar tender stand downstairs and the bartender seemed offended and said she's a liar, it's room service only that night. I was not fond of the prices for waffles and french toast on the menu, seemed an awful high price for such a simple food. The view from my room was construction and graffiti ' ed windows on the building next to us.
Fantastic location - great restaurants, bars and the Wortham theater are all within walking distance. Bed was old, uncomfortable and not worth what we paid for.
Very clean Comfortable Nice Expensive parking
location close to Minute Maid park. Rooms were nice size, free breakfast buffet was spectacular. Maria and the staff in the kitchen during the breakfast and in assisting in attempting to rectify a mistake made by other staff (see 'What didn't you like'). I called ahead to find out whether I needed to bring our coffee brewer for our own, in room, coffee, and was told they had actual brewers (not those pod-type things). They didn't, and couldn't locate any, and didn't have any answers for how to get what we wanted and what they said they had. They did brew our coffee in their kitchen for us, which was apparently the best they could do. We almost didn't get the early check in they had also promised over the phone; luckily I had the name of the person who granted it, who happened to be the one at the front desk and who initially told us they couldn't check us in early.
Daughter and husband loved the Milk and Cookies Happy Hour every night! Breakfast was very good too! The pool was perfect for my 4 year old because it is only 3 feet deep and not very big at all. A little disappointing.
It was clean and very comfortable
The staff was extremely polite and courteous. The place has so much character. The gentleman out front got us a taxi within about 30 seconds of asking how to get one! The tv and stereo could use an upgrading (cassettes?). But who stays there to watch tv?
The building was very charming and the staff very friendly. The location was great and very central to many sites in Houston. None.
The location is perfect particularly if in town for the performing arts functions. The service is great--Winfield W. and Jeremy M. are among the best in the hospitality world.
The hotel was remodel the front and the noise was horrible. Room so small. Queen bed not King.
The room was clean and staff were very nice. The walls were paper thin and the door to the room was not closed tight enough to not shake and bang anytime another door was opened or closed on our floor. It kept my girlfriend and I up all night long, I finally called the front desk around 3 am and was told all they could do was extend my checkout by an hour... The free breakfast in the morning was alright but I was too tired to actually enjoy any of it. Room 501 was the loudest room I've ever slept in.
The staff greeted us warmly and even provided champagne upon our arrival. When we made it to the room it was beautiful with a great view of downtown and all the amenities we could have wanted. Even the water fixtures were stunning. It was a truly fantastic stay and I couldn't recommend it higher.
Very quiet and cozy, with only about 8 rooms per floor. Rooms are small, but nicely appointed and very clean and comfortable. Breakfast buffet was great. Everything was obviously prepared fresh. Staff are courteous and friendly. The front entrance was under construction. Not much of a view from our room, just the parking lot.
Service, food and ambience. Nothing
The exercise facility is so small that it is almost pointless. The showers need updating, as do other amenities like the television.
This was a wonderful hotel- beautifully restored and renovated. My room was spacious and comfortable. I had read a previous review from a guest who had been disappointed by the size of the bathroom, but I did not experience this problem at all. Every aspect of my room met or exceeded my expectations and the value was exceptional. I can't think of any part of my stay that disappointed me. Honestly.
It is within walking distance of the Houston Grand Opera and metro to the museum & theater district - a lovely boutique hotel! TV and phone system a bit antiquated but work. There is so much to do within walking distance of the hotel that this was not really important to us.
La habitación era bonita y cómoda. Aceptaron a nuestro perro. Nuestra habitación estaba justo encima del centro de eventos y era muy ruidosa. Estaban rompiendo las mesas y gritando muy alto después de las 10:00 durante la semana. Si tienes un piso lo suficientemente alto supongo que esto no sería un problema. También conseguir hielo era un poco molesto.
Cerca del edificio federal. Las habitaciones no eran buenas. Las camas eran terribles. Posiblemente las peores camas de hotel en las que he dormido. Ruidoso, los niños no pudieron dormir. El hotel y las habitaciones olían a viejo. Había moho en la ducha. Salimos del hotel tan pronto como pudimos. El personal sin embargo era fantástico. Los empleados del hotel hicieron un gran trabajo.
Pude hacer el check in temprano, y el servicio era genial. El personal era amable y cuidadoso. La habitación estaba limpia y una buena estancia por el precio. No tengo nada de que quejarme.
Centrico, hospitalario, dinàmico, confortable. Desayuno excelente. No tuve oportunidad de ver algo que no me gustara
The location to all down town sports teams Ac wasnt working properly in room 425. Staff try to fix but didnt have a spare room that they could move us too. But A for effort though
It was great, very clean and very nice loved the room!
Responsive staff, big clean comfortable room, king bed, four wonderful pillows, fridge, microwave, free bottled water, large flat screen TV, pod coffee maker, powrful well draining shower, comfortable AC, expansive desk with much storage, many charge outlets, huge delicious breakfast of almost any type you wish with bananas and apples to go, three types of warm cookies @ 4PM and later, a kind front desk person who would take the time to print my airline ticket, great maid service! Beautiful clean carpet, wonderful location near everything downtown, very safe feeling neighborhood all at a very fair price. All in all, a GREAT experience! Lighting a little dimmer than I might like.
Dallas street was closed so we couldn't park at the hotel, not knowing downtown this was a big inconvenience.
Right in downtown Houston valet parking My bathroom had a leaky toilet so we woke up in the morning to a puddle of water around the toilet floor which wasn't a big bother for us since we were checking out that afternoon.
Everyone who worked there went out of their way to be friendly and helpful.
I didn't like the fact that there was no self parking. There was only valet parking for 28 dollars a night plus tax. Online it shows there is self parking.
The friendly and helpful staff were always able to answer our questions. They have a computer in the lobby with free internet and you can even print for free, which is convenient. They sell toiletries and food which is great because not much is open in downtown Houston on weekends. My ''studio'' room had a full kitchen-- great for being able to store and reheat leftovers. This hotel would be great for a business trip so you don't have to eat out and spend a lot every day. The only downside: valet parking is expensive, about $22/day, which can add up quickly.
Will stay there on gameday from now on. Great rooms and staff. Close to everything.
This isn't a bad hotel, but there are much nicer hotels that cost less than the $* I paid for it. The room (suite) was spacious and there is a nice room service selection. It is located across the street from the downtown police station, so I frequently heard sirens during the night.
Every thing was awesome. I always stay here when I come to Houston...
The hotel was an older hotel in the heart of downtown. Overall, the hotel met my needs. The bathroom did not have a toilet paper holder and there was a hole in the wall where it was supposed to be. The bathroom appearance was run down and dirty looking. It probably was clean but just didn't look it. The breakfast, on the otherhand, was fabulous. That was one of the best breakfast self serve I have ever had at any hotel. they served all kinds of hot food items and there was quite a spread. The staff was friendly but a little slow in processing our registration.
We were in the midst of a major household move with lots of luggage during our stay. The staff was very helpful in moving our things to the suite. We had plenty of space and having the kitchen is a major plus when we are traveling.
This was a very clean facility. The continental breakfast was a great supplement to our stay.
Shared two 2-bedroom suites among six people and got great rates. Rooms were each like a small apt with kitchens and a bathroom in each bedroom. Service was excellent and the hot and cold buffet breakfast was great. Parking was valet only but not uncommon for a downtown hotel. Only flaw was pool maintenance going on while we were there; our kids couldn't use the pool.
We were in town for wedding. The people at the front desk were great with directions and making my family feel welcomed. I was surprised when I got to my room because it was extremely large and had a full kitchen. I was able to prepare meals for my children and save money because of the refrigerator and the breakfast buffet. I will definitely return to the hotel for any future trips to Houston.
Good location close to George R Brown Parking is about $35 (with tax) per day and the shuttle is seldom available.
Loved the robes and toiletries. Room was very clean and staff was welcoming and friendly. The room service food was EXCELLENT!! A simple club sandwich and chips was so tasty and fresh. My wife completely enjoyed her grilled cheese sandwich too. There was absolutely nothing we did not like about this hotel. Everything was superb.
Awesome hotel I wish I could pick them everytime No snack Machines
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Very well appointed room. Clean, fresh and tastefully decorated. Very comfortable I am very short. A step stool would be a great feature to add Also cleaning personnel need to know which is the front and back of the hotel. I almost missed my Uber because of wrong directions given by personnel
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location Staff were just plain rude
Newly re done Stayed there before and did not like then
Extremely quiet for a downtown hotel, perhaps too quiet. Just across the street from Minute Maid Park. Street in front of hotel is closed after Astros game with lots of foot traffic so a bit of trickery and a few extra blocks of driving and entering the exit Vic and Anthony driveway gets you back.
We love the fact that there are ceiling fans in the rooms . Just like being at home with much less clutter. The fridge did not get that cold and they do not like coolers. I guess the location , close to the ball park and excess alcohol. They are not cooler friendly.
The Regency lived up to its reputation. I was impressed by the friendly, helpful and informed staff. The beds were very comfortable. WiFi is free in the social areas, guest of the hotel have to pay for WiFi in the guest rooms.
I would've liked for there to be a spa.
Very friendly staff Not enough cabs
Great location! Clean! Excellent service and food! Mattress not the most comfortable
Fernando is the man he very helpful as well as lido The bums, walkout side and always asking for money
We enjoyed the proximity to Minute Maid park, the short walks to most downtown destinations and the hotel bar No microwaves in the rooms
The showers. Room overall was nice. Everything was enjoyable. That their is no self park. U have no choice but to pay $30 plus tax for valet a day.
I love the marriot brand. Love the Springhill suites especially. The layout i prefer is always a guarantee when booking with them. Very clean and comfortable. Valet a little pricey. Did not end up leaving my car overnight so they charged me daily rate instead of over night rate. Although my car was literally parked to drop off my bags and change and then again to get my bags the next morning. So probably a combined hour of parking. But they were all really nice and helpful in changing it from the overnight rate to the daily rate.
The suite room was a nice layout. The valet parking was a complete disaster.