lots of amenities with pool and racquetball park hotel oversold and did not have room booked
We had requested adjoined rooms for our group of 8 women. We were told twice that this would happen and it did not. The people in the room next to us complained about us talking late at night and the hotel manager threatened to kick us out. We did not even have a tv or radio on but women sitting around talking. They were extemely rude and we could not believe after all the wedding and party groups they have there on a saturday night they considered us a problem. I will not stay there again, the staff were extremely rude.
All staff was very friendly! Loved walking through the skywalk to the BOB! Beautiful hotel!
We had problems with billing for additional activities
The room with a river view. The staff was excellent. They truly helped us in many ways. The quality of service was twice as good for half the price of many larger cities. Wonderful value. It has a great bar upstairs but it was nearly empty on a Friday night.
The lobby and common areas are beautiful and impressive. Our room was dated, smelled like a mix between cigarette smoke and mold.
Good service, good room, quiet, clean, great bed, nice shower, good breakfast. Very satisfied, good buy for the money.
It was a very nice hotel. We had a relaxing stay. The hotel staff were friendly and welcoming. The decor was very nice. A great breakfast.
La ubicación es muy práctica para ir a la zona del centro. El servicio de transporte ofrecido para el centro es hasta las 9 pm. Muy anticuado, la piscina estaba helada y la bañera de hidromasaje estaba fría. Me decepcionó que el balcón fuera inaccesible. El número de la cama no funcionaba, pero para ser justos, nos dijeron que nos lo habrían arreglado si les hubiésemos informado.
Loved the clean and modern look, but better yet, the friendly staff and location. Lots of restaurants and activities within walking distance. I parked my car (for free!) and was able to walk everywhere! I wish the breakfast was included and buffet style.
Very friendly and clean rooms. Nice quick walk to the city.
Reception staff friendly and helpful. The toilet did not work and had to be "plunged " at 11.45 pm when we were going to bed. Also the restaurant service was slow and parts of meals, eg essential sauces had to be requested several times.
Art exhibits kn lobby and staff Bathrooms a little musty
You can hear the highway nearby.
The staff is very friendly and the location is right in downtown.
nearrby the center, the river , easy access off the main Hwy's. friendly staff . N/A
Very clean. Full restaurant/bar. Small convenient store. Pleasantly surprised at how nice it was!
Most aspects of the stay were fantastic... clean room, nice bathrooms, good restaurant staff, etc. The internet connection would drop out unexpectedly, and continuously prompted me to enter a login password every 20 minutes or so. This occurred on all devices, whether my laptop, tablet, or phone. It made it nearly impossible to get any work done while at the hotel. I would give this stay 5 stars, but this is a fairly significant issue for business travelers. Hopefully they can resolve this problem, but it made my stay far less positive.
Upgrade was appreciated. Staff was friendly and helpful. Relaxing stay. Would have liked restaurant to open earlier. Left at 7 AM just as it opened
The staff at the hotel really made me feel at home. The hotel is in a great location downtown - you can walk to bars and restaurants and you have the highway next to you = perfect connections. The breakfast at the grill was excellent. I definitely would book this hotel again .
The bartender was really nice and our room had a fridge and microwave. The staff was friendly. Had to pay to upgrade for the room I originally booked. They had a scheduled power outage both days
The room was clean and included a frig. The location was good. Plenty of restaurants and shopping. It also had a swimming pool. They offered a catered dinner which we didn't use and the breakfast buffet was pretty good. The room was small but comforttable.
clean and comfortable. Very good price for the services provided.
it was very clean and staff was very friendly.
The Staff was nice, and even with renovations being done, it was relatively clean....the Breakfast Buffet was good (with the exception of the eggs, they were not good), but everything else was pleasant. Just the eggs, they were just not very good.
The beds were great and the rooms very clean. Breakfast nook was to small for the amount of people coming through. There also was a large group of preteens who kept running up and down the halls banging on doors. I blame the chaperones more for not reigning them in.
Estaba a corta distancia a pie de todo! Tuvimos un problema con las cerraduras.
Ubicación Descuidado, sucio, mal recepcionista, bultos pequeños en las almohadas, nunca aspiraron bajo la cama, el personal de limpieza hablaba por teléfono mientras trabajaba, no me sorprende que la habitación estuviera sucia. Simplemente malo. Nunca regresaré.
spacious rooms high ceilings décor was updated and modern breakfast had good choices heater in room 111 did not work floor of eating area was dirty
The hotel was extremely clean and comfortable. The staff went above and beyond to make sure that guests were taken care of.
The room and hotel were clean. The desk staff was helpful, kind and professional As a first time guest the hotel was a bit difficult to find. The driveway to the hotel should have a larger lighted sign. The address is a 28th street address but the hotel is far from 28th street along a unlighted service road. Signage needs to be improved for easier access.
Very nice hotel, excellent value.
reasonable value, dependable chain thin walls, noisy neighbors
Room was nice and clean. Breakfast can always be improved, but average for Hamptons
Great, free continental breakfast, comfortable beds, clean, and relatively new property. Hard to find unless you know that it is directly behind the Target store on 28th St.
I liked the bed.....very comfortable, and the continental breakfast.
El hotel es muy sencillo pero es correcto. Las habitaciones son amplias y estan limpias. Necesitas coche para ir al centro de Big Rapids. La úbicación en medio de una carretera no es muy buena, aunque tienes cerca tiendas y restaurantes necesitas vehículo para todo.
The extra amenities in the room were a nice touch. The fireplace added a warm cozy element to the room. The staff claims to have a no party policy however when reported, little is done to quell the noise. My stay would have been much better if I had been able to sleep.
Staff was extremely courteous and helpful. Liked the call 15 minutes after check-in to ensure everything in the room was fine. Room had a full kitchen and wood fireplace. Breakfast was good, with scrambled eggs and corned beef hash in addition to the regular fare. Liked the little half-basketball / volleyball court. Fitness area had two treadmills, bike, stair climber, curl bar and some dumbbells, and universal machine.
Good rooms, but AC was broken and couldn't be fixed.
It was big. It had a kitchen. Centrally located. Right by mall. Private entrances. Plenty of parking. WiFi was awful. Could not keep a connection. Tv selection was awful so nothing to watch. Units were run down. In ours the ice machine was ripped out. For a two br unit which they upgraded us to after a mixup where we had to move rooms- there was only three glasses. Two chairs at table. Four plates. It wasn't set up well. The room was clean but stains on furniture and cobwebs. Expected more from this property.
The room was just like a little apartment. Very clean and the staff was very nice and helpful. Next time we r in town we will definitely be staying here again. :) Did not like that we couldn't check in till 3pm, we where in town early and had to wait to unload our bags in the room. the number on the building was a little confusing but we found it.
The staff were quite friendly and capable; the room was large--it was nice having the kitchen and lounge area. The pool and hot tub were very nice. The mattresses were *terrible*. Especially the fold-out couch--that mattress was just wire with a bit of padding over it. I felt very bad for my daughter, who had to sleep on that. The queen bed wasn't great either. The room seemed a little tired and worn, but not bad.
Nothing. I was told I did not have a room upon arrival which took an hour to sort out, late at night. This is an old , dumpy property which does NOT represent your brand well.
First of all, the staff was very friendly and housekeeping kept our room stocked with towels and bed made every day. The rooms are very nice, feels like a small apartment. The pool is kept clean and the spa as well. The recreational area was very nice, with a basketball goal and volleyball net. Overall my wife and I had a pleasant nine day stay at the hotel and would definitely stay again if we ever stay in the area again. The door to our room was hard to open and needs repair. One of the two keycards to our room did not work most of the time. The light in the bathroom was missing a cover.
Full kitchen!!! Snow covered steps were a little treacherous and sidewalk to steps.
Very conveniently located. Shuttle to the airport. Nice breakfast. Not sure how to get pick up at the airport when I get back
Desk staf was fabulous.so friendly, professional and efficient.
Location Room was in poor condition. To lit and bathtub did no work properly the water kept running Half of the wall power outlets did not work. The hot tub was only partly working it was not hot and half the jets did not work
The water in the shower of the room was very cold and never would heat up no matter which way you turned the shower knob.
Easy and freindly check in. Our stay was quite. Great breakfast. Overall a 9 of 10 TV options were minimal.
The bed was comfortable. The bathtub did not drain at all when using the shower.
Free breakfast, comfy bed Was over priced for what it is paid 111.xx out the door it's more in the 75 range
Excellent staff, great room. Good breakfast Staff cleaned snow and ice off cars in the morning
Cleanliness and breakfast Room needs repair: Air conditioner only worked half the time, leaving the room hot and caused poor sleep, (I had a job interview the next day). Only a few of the power outlets in the room were functional. The drain plug for the tub was missing.
The room was clean ans spacious I booked a room with a king size bed, and a sofa bed, but we were given a room with one queen size bed and no sofa bed. Also we were woken up at 3:00am by a guest who was given a key to our room, then again at 3:30 am by the front desk knocking on our door because he had lost track of who he had put in our room. Overall probably one of the worst stays i've had in a hotel.
The maintenance person scrapped my car windows after an overnight snowfall. Now that is service. Staff was super friendly and helpful.
Clean mattress, I rip all linen off every bed and lift the mattress up and this one looked new. Clean room, clean pool, we missed breakfast so dint know how it was. Hot tub was warm not hot and water level was low, was still nice though.
This hotel is a $6 Uber ride from the airport. They share a parking lot with Gipper's, a friendly bar & grill that has a full kitchen until 11 pm. The continental breakfast is typical - cereal, waffle maker, juice, coffee, bagels. Slightly larger-than-normal room with a second TV.
Nice quiet rooms (surprising so close to highway), friendly staff, ample parking, easy to get to, close to stores and restaurants The included breakfast was a bit sparse. It worked for me, but for someone with a gluten allergy, the fiancé, the options we limited (only hard boiled eggs, yogurt, and bananas)
The layout of the room it was great The location. Was very good for where we wanted to go it was close to everything The staff was polite Sign out front was a big problem no light.... Please take care of that.
Took a half an hour to find the hotel in the dark. Poor signage, hotel sign on street was 1' by 2' with no lighting. Following the directions we found the back of the hotel faces the street with no sign. Why is the hotel hidden? Try this with two toddlers after a 7 hour car trip. Other hotels in the area were clearly marked. This was crazy stupid.
The double room was larger than I'm used to. The whole place was very clean. I enjoyed free breakfast in the lobby.
The room was very comfortable and clean. Since we booked 2 rooms, we were automatically put in adjoining rooms-very convenient.
It was very clean, moderately fancy, nice pool and hot tub and friendly staff! Most important for us was the 2 extremely comfortable queen size beds for 4 adult women. Nothing.