I thought the location of the hotel was excellent. The restraint in the hotel was so good that we didn't eat anywhere else during our trip. We loved it here and will come back in the future.
If you buy a room on an online site the Valley River Inn takes away all amenities. No breakfast, etc.. Also when the staff see's your online rate their attitude completely changes to the negative. Restaurants food was very poor and very expensive.
Great hotel service staff, very friendly and accomadating! Clean rooms. Comfy bed & pillows. Beautiful scenery by the river. Love the smell of cinnamon pine cones in the hallway. Enjoyed the pancake breakfast in the restaurant. Hotel was quiet & pleasant. Can't beat the location--walking distance to food & shopping. Great stay especially for price. I personally love a mini fridge in hotel rooms and would have preferred it if the rooms had one. Also service in restaurant, although friendly was very slow and there was hardly any diners. Plug in on lamp didn't work & I didn't realize it so i awoke to a dead cell phone instead of a fully charged one. Like most hotels, there is a lack of convenient electrical outlets for charging devices. still Enoyed stay and would stay again.
Sitting by and swimming in the pool was wonderful! And our meals on the deck by the river were excellent!
Room service food was excellent. We shared the steak dinner and a Cobb salad. The beef was terrific as was the salad. Even though the hotel is about 45 years old, the room was newly renovated. The furnishings and decorations were very nice. Our only complaint was the bed was harder than is comfortable for us. Other than that, great stay.
Everything was great and my weekend there made going back to the real world a little better :) That I couldn't stay longer
The decor, the staff, and the chef. Best food I've ever had at an American hotel.
Conveniently located on river walk and next to mall. Room was outdated for the premier hotel in Eugene
I made a mistake on my reservation and accidentally booked for one week later than I had intended to be in town. Valley River Inn said "no problem" and they changed my reservation to that be night instead of the date one week out. I know that if they were booked solid they wouldn't be able to accommodate me but the front desk staff acted like it was not a big deal and that people make those mistakes all the time. I really appreciated the "customers always right" approach they took. pool and hot tub close at 10pm (which is fair considering many rooms look out to the pool and it wouldn't be nice to have loud noise coming from the pool area when you're trying to sleep.)
This is one of the older luxury hotels that has been wonderfully maintained. Spacious and beautiful with all the amenities you could want. Gracious staff and the restaurant and lounge were perfect!
Restaurant waitress Laura. Extremely pleasant and professional. The kitchen did a good job. The size of the room. The bath towels, hand towels and wash cloths. They should have been discarded 2 years ago. The worst I have seen. Was told by the guest service agent at check out that they just renovated the rooms. It was not in the budget. Dust on the night table. The GM is not doing his job.
Vintage 60"s architecture, condition of facilities and cleanliness, riverside food and bar service, friendly and efficient staff.
Loved everything about this hotel. The room was very large with a sitting area dining area and a very large bathroom with double sinks! The room also had a working fire place and a very comfortable bed! The room was exceptionally clean and we didn't want to leave. The feel of the hotel is luxurious as soon as you walk in the lobby. The outside does not do the hotel justice. Absolutely worth the value. There seemed to be a train beat by and we could hear the horn several times during the night.
We have been coming to Eugene for the last two years because our son goes to school there. This is the first time we stayed at the Inn and loved it. We met the owner Brian in the elevator and he graciously welcomed us and made us feel at home. Everyone who worked there was truly welcoming and struck up a conversation with us. The rooms were spotless. Very highly recommended.
Staff were very accommodating. Allowed for very early check in and we used their complimentary car service multiple times. Would definitely come back. Nothing.
I got charged $19 for parking. Unaware this would be the case.
The friendly staff gave us an upgrade to a corner room and it was very spacious. The bed was wonderful and the coffee in the room was better than what they served in the restaurant!! Nice fridge and coffee pot in the room. The updates were all nice too! When I booked online, they didn't state the extra charges. Parking - $17 per night, Pet fee - $50 and the restaurant food was spendy too! If I had been aware of these fees, I would have been able to compare rates better with other hotels. Other than that, I would have given this place a 5.
Location Stinky hall,no shower curtain,TP holder improperly installed,uninformed staff
Great location, friendly and helpful staff, tidy and clean, upgraded finishes, nice place. The trains....
The staff were great and gave me some very helpful advice. The restuarant on site was very nice and the steak they served was amazing. The TV in the room was very large. The bed wasnt very firm
It is located at almost the center of downtown and you can simply walk to almost anything. The standard king size room I was given was nice and clean as well. I am fine with almost everything except with how Hilton and the staff handled my situation with the room. I originally booked the King Executive Jr suite. However, when I got there, they said there was a problem with the toilet in the room that they sold it to me. As a result, I was only given the choice of a double queen room or a standard King size room. I asked about other King exec suites but they said they cannot change to others. I then asked about the big price difference between the available rooms and if I can be compensated or refunded in anyway. They said they can't refund and they simply gave me a coupon (worth 35 dollars total for 2 people) for breakfast and free parking that is worth like 20 dollars. I was then put into a stand King room. Totally a joke. Super disappointed on how they dealt with my situation.
Not too much to like here Be careful when booking this hotel with the intention of bringing your pet. First they charge you an additional $10/night in order to get a "pet friendly" room, then when you get there they charge you an additional $20/night for actually bringing your pet. So in essence, there is a $30/night fee for pets which is much higher than other hotels in the area. Not to mention the rooms are musty smelling and in spite of their claim that the hotel was recently renovated, the rooms are far from the nicest in town. Do yourself a favor and choose one of the newer hotels in the Gateway area of town, you'll be glad you did!
The bed was comfortable. The breakfast was good and the people were nice. The room was a comfortable size. Had plenty of room to move around in room. The only downfall that I had was, that the bathroom was to small.
The room was clean and location was quiet. Walking distance to most University buildings and venues. The room was dark with not a lot of natural light. Bathroom countertop space was limited. We had 2 queen beds and there was not a lot of space between beds and cabinets. But everything I needed for a great weekend!
Kids enjoyed the pool I personally thought it could of been a bit warmer but happy with it.
The bed was very comfortable. We had a better night's sleep than we have in a very long time. There were notes written from the previous guest on the notepad, there was used soap and shampoo in the shower, and there was old food in the refrigerator.
The hotel room is large and roomy. Bathroom is big and clean. love the free movie option. Location is a little remote, but not a big deal if you have a car.
Price points are pretty good for long term stay, and they will work with you if you find a cheaper price online. Parking is one car per room, and that's no joke! Their parking lot is tiny and awkward if you drive a larger vehicle.
Location to the University Blow dryer broken and front desk didn't have a hand held one. Phone completely dead. Thin walls, need earplugs.
I've stayed here on many occasions when visiting family and friends in Eugene and have always had a good stay. No frills for this little hotel, but it's clean, in a good area, the staff is friendly and they have breakfast. The water pressure in the showers is always low.
We oiled hear loud neighbors lol night talking and banging furniture against our common wall. Walls didn't appear to be very sound proof.
I like staying here but before I had a chance to shower the main water line broke...stuff happens.. Overall a nice hotel, just unlucky break!
Computer room Maintenance guy doing loud repairs in stairwell next to room before 9 am Sunday morning. I am a marine painter/blaster that works long hours multiple days of the week. I was looking for a late start to my day Sunday morning. Rude!
The room was nice and large and had enough space for two people to stay comfortably. Bed was comfortable. Air conditioner kept room cool. Continental breakfast was good. Coffee was good. Bed cover too heavy. Was almost no counter space at sink. Air conditioner rattled. Continental breakfast food barely warm. Very crowded dining area. Parking lot was too small for this hotel. I could not find a place to park after returning from dinner with my family.
The front desk staff was great! The facility was okay. Parking was pretty tight There was some dirty pillow cases on the bed. The ceiling over the shower was very moldy. Overall it was okay.
Luxurious bed. Clean. Nice shower. Good water pressure. Breakfast was a pleasant surprise. I did not like constantly hearing the sound of water rushing through the pipes. It kept me up most of the night. When I checked out, the guest in front of me told the person behind the desk that he and his family hardly slept because of the sound of the water in the pipes. He suggested you insulate the walls.
Very friendly staff. Nice clean rooms. Great location by the park.
It was clean and had an easy check in and out. The pool and hot tub were nice. The shower didn't work and would not get hot either.
The desk staff was friendly and overall helpful Rooms are dark and smelly. Feels dirty. Tiny, scratchy towels with a bar of soap and cheap combo bottle of shampoo/conditioner. Parking lot overcrowded especially with uhauls and trucks. Fitness center was a treadmill and broken down combo equipment piece. Pool cloudy and smelly. Far overpriced for a "motel 6" place.
Breakfast was good. Found some long black hairs in bed& shower (not ours). Staff left dirty coffee cups & old coffee on counter.
Lugar tranquilo cerca del centro de la ciudad. A poca distancia andando de restaurantes y teatros. Me encantó mi habitación y ojalá me hubiera quedado más tiempo. Nos alojaremos de nuevo la próxima vez que estemos en Eugene.
Hermosa propiedad histórica en gran ubicación. Excelente servicio y muy cómodas. Incluye una copa de vino a la llegada a tomar mientras se disfruta del exuberante paisaje. También contaba con un servicio completo de desayuno. Relación calidad-precio maravillosa. No nos pudimos quedar más tiempo fue el único inconveniente.
Reservé este B&B de última hora en vez de una gran cadena hotelera. Mi habitación era pequeña pero muy confortable y la cama era increíble. El desayuno era delicioso y los jardines eran preciosos. Sin duda recomendaría este hotel y volveré!
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Centrally located, clean, friendly staff.
The location and the room size. Oh, and the bed was excellent. Poor lighting in the room makes it hard to read.
Nice to have the kitchen feature! Breakfast was good. Nice to not have to go anywhere else for that and coffee in the morning. I was surprised for a three star hotel to find a few hairs on the floors. Possibly pet? Since they are allowed here...Otherwise, overall good experience.
Staff, amenities, cleanliness No
I was disappointed at first, since from the hallways and the elevator, the hotel is a little dated. However, the room was quite nice. I loved the fireplace and the couch. It was also a nice surpris to have a refrigerator in the room to put my leftovers The hallways were a little dirty, but that could have been just during the time of my stay. As I was walking down the hallway I was thinking, 'Is this really a 3 star hotel?!'. But I found the room was nice.
The riverwalk with a lovely park is right across the street. We enjoyed the jacuzzi outdoors and the buffet breakfast.Staff was superbly helpful. Tricky finding it even with a detailed map.
Great location near Autzen stadium. Loved our stay here for our anniversary.
Lovely accommodations! Comfortable in every way. The loud air conditioning turning on and off during the night.
Large roomKitchenetteSnacks in evening with wine and GREAT Breakfast! My husband is a light sleeper and he heard the road noise.We were on the first floor (per our request) and could hear the folks above us.Next time we will request a higher floor and a more interior room
Rooms are well appointed and comfortable for short or long stays. And the staff is very friendly, attentive and efficient. No complaints.
The staff were extremely friendly & accommodating - they rushed to make my room ready when I asked to check in early; had free toiletries I had forgotten; social time in the evening that included fajitas and complementary drinks; gas fireplace in room Would have been nice to be within walking distance of my conference, but the good experience made up for short drive (free parking was nice too).
The staff was amazing! It smelled musty in the room.
I liked that the property was well maintained.
Good location, spacious room and bathroom. Good tv and wifi. No, everything met my expectations
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The staff was great and we loved the free breakfast, fridge in the room and free private internet! The alarm clock went off and we couldn't shut it off so staff may want to check that when guests leave. It ruined my sleep. the sink was plugged up in the bathroom.
Price Staff rude and unfriendly
The bathroom was actually really quite nice. Parking lot is really small.
The price is perfect. I was not expecting a 5 star hotel but this hotel far exceeded my expectations. I was impressed with how clean the room was and how comfortable the bed was. I would definitely stay there again.
overpriced for eugene oregon
For an older motel, it was clean and well taken care of. The heater in my room was either on or off. The temperature control did not work. The room got very hot over night.
nothing motel looked great on the outside but the inside was very small and outdated. A real small area for parking cars.
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