Location was great. It was next to the Victoria mall and near transportation routes. Hotel was a bit run down. The rooms and bathrooms are in need of some refurbishment.
Checking in and out was very swift. A really comfortable room with all the needed amenities. My room did not have hot water. In winter this could be a problem checked
The hotel staff were very friendly, helpful and respectful. Shows excellent customer service apptitude. The tourist assistance staff were also especially efficient. Facilities like spa etc were at a different location, sister hotel - not very convenient. The swimming pool may do with some cleaning up.
outside noise level, some double glazing would be useful
Clean,excellent service,very polite helpful people ,very organized,excellent cuisine,very beautiful area,feeling of safety The swimming pool could be possibly renovated
The warmth and welcome of the hotel staff - efficient service - dining no matter what time of day - was carried out with care and courteously - staff approachable with warm smiling faces. No
Convenience to the waterfront and safety (felt very comfortable walking around the area) The rooms are a bit dated but I understand refurbishment is being carried out.
The convience to every thing. The willingness of the staff to make our stay very comfortable That there was only Malay type food available at the Restaurant in the Evenings, meaning we had to go else where to eat .
The staff went out of their way to let us feel at home! The rooms are very small and the bathroom needs upgrading
the fact that sex workers are alowed on the premises.
The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic. The attitude of "manager" (in charge of seating) at breakfast.
What is there not to like? ha ha
Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good. Could do with better design barth.
Tanto la situación del hotel como el desayuno en el mismo han sido fantásticos. Ademas las vistas desde donde se toma el desayuno viendo la Table Mountain son maravillosas. Tan sólo decir que las habitaciones del tercer piso aunque amplias son abuhardilladas.
Personal muy amable y servicial. Excelente ubicación, la mejor. Zona muy segura con muchos restaurantes y shopping. Buen desayuno. WiFi free. Habitación prolija y amplia.
The staff was very helpful in arranging outings for us, very accommodating to all our needs. The food in the restaurant was wonderful and the service was top-notch. There wasn't anything I didn't like about the hotel. Would definitely book this hotel again.
Willingness to assist in extraordinary requests. i got the impression the B team was on duty compared to my previous stays.
The view is incredible and location. However very lacking for a 5 star hotel, service was terrible and slow, and the hotel looked very tired in places and dated. As a business traveller the room service menu was very limited. Very expensive for what you actually got. On a positive note did feel safe and secure. Yes service for a 5 star hotel was very poor, they did not get one of my orders right!
I could walk to the V&A waterfront or take the shuttle. As always the staff was wonderful. Safe location. Used Jarat for tours and pick-up which was a great choice. You can do cheaper but you get what you pay for. Would have liked it if you could have ordered food at the bar past 10:30pm.
Staff from the reception to the hotel operators are largely incompetent, at least the dozen or so we met. Especially the mid-level is a problem. The bottom level staff were fine, but from there up, it was a disaster! see above
We felt very secure at this hotel. The staff were all very friendly and helpful.The hotel was very close to city. For the price of the stay at this hotel we feel it was very overrated.The price was far too high.The room was nice but needed to be renovated or updated.
location room price was excessive
Stunning location in on of the world's most beautiful cities. The cocktail deck is simply gorgeous. The views from the rooms, inlcuding a large balcony. Outstanding. Hotel is in an aging building, not quite up to scratch given the room cost. My plumbing groaned and shower flooded! Service is average, simply no edge. But, the location...!
View from terrace at breakfast / evening.
Courteous, pleasant, helpfulFront Office and Guest Reataions. Excellent, knowledgable Concierge attention. Fantastic location on the Waterfront with stunning all-round views. Perfectly located for the World Cup Green Point Stadium. Houskeeping well-meaning but occasionally under-performing. Dining facilities lets them down: poor selection of dishes and rather indifferently prepared and amateurishly served. Lets them down.
Hotel was fantastic ! My cc was billed twice as kayak or get a room.com says they received two reservations at the sand time from me! I only received one confirmation! I spend 30 min on the phone on my dime trying to get them to refund the second charge and it's still not done!
Diseño, decoración, tamaño de las habitaciones, amabilidad del personal
Diseño, confort, detalles en la habitación La accesibilidad es difícil, la entrada tiene escaleras y es un poco estrecha. No hay teléfono en las habitaciones
En general todo,el personal es muy atento .El hotel , las habitaciones ,Un hotel con mucha luz , espacioso, limpio y muy bien decorado nada
Su localizacion junto alm Waterfront y su buena relacion calidad´precio Habitaciones muy pequeñas . Aseos bastante rudimentarios. No tiene aire acondicionado, aunque a mi no me hizo falta porque fui en invierno
Excelente desayuno y buena situación en el Waterfront con precio ajustado.
La situacion Relación Calidad/Precio muy pesima
La atencion del personal, la ubicacion y las excelentes comodidades y construccion del hotel y la seguridad. Realmente es recomendable. Agradecemos en especial la buena disposicion del Sr Nkosi para explicarnos a donde ir y como desplazarnos en Cape Town. EXCELENTE. 10 Puntos!!! Nada en particular
Very nice but a little pricey. Excellent Staff, nice breakfast.
Good location, wonderfully comfortable beds and especially pillows! Rooms a bit small given the price. Third floor windows opened widely enough for a person to fall through. Would not recommend to couple with young children
staff were helpful, and very feiendly. 10 o'clock compulsory vacaion of rooms is definately at least 1 hour too early.
The location is very strategic to tourist area. Walking distance to Waterfront Air condition is closed to bed
The service, staff were excellent, we were treated like royalty. After booking a business class room, we were very disappointed at the small size of the room for the price we paid.
Attentive concierge/staff; location Check out at 10:00 a.m. is too early; breakfast sumptuous, however: poor taste/quality of cooked food. (awful) music background in dining room room service knocking and drilling work at 08:00 on a Sunday
I liked the friendly service as well as the delicious breakfast
Location is an easy walk to the waterfront or the city center. Hotel staff very accommodating and helpful for first-time city visitors, especially the travel desk, who booked tours, restaurants, and transportation for us. Dining room serves a great buffet breakfast, and caters to the early riser as well as the late sleeper.
Staff were amazing and Hotel was amazing. Cant talk highly enough of them.
It has a fantastic location where you have easy access to the Waterfront, the staff is extremely warm and friendly and the room is comfortable.
Very friendly staff making excellent recommendations where to go, dine, etc. Excellent location withing walking distance from V&A Waterfront. Stylish accomodation with a personal touch. I would have designed the separation of the toilette al little bit differently.
A fantastically intimate hotel in a great location which is run by a very friendly and helpful team.
Chic decor, good hearty breakfasts, comfortable beds and convenient location (15 mins walk to V & A waterfront and 20 mins walk to international convention centre). When showering, the shower screen is not long enough to stop the floor getting wet. There were also very brief (a few seconds) electricity cuts that reset the clock radio.
excellent personal service, staff made planning our trip easier & more enjoyable. we even had the managers personal mobile.
Michelle was excellent! Everything was very personal. My special needs regarding food were thought of and successfully met, and after we had already checked out I still received help with finding a doctor in Cape Town. All in all, an extremely lovely stay and we'll definitely stay at Villa Zest again.
We had stayed in large hotels in Africa (mostly 5 star). Villa Zest was a pleasant surprise because of the small size, personal attention and friendly service. It was sophisticated without being formal. We hope to go back someday.
If you are looking for a place to relax in intimate atmosphere Villa Zest is the hotel for you. Villa has only a few rooms so there will be no crowds. What makes it a special place are multiple chill out areas, perfect for reading a book or enjoying a glass of wine. And the design of the place is just marvelous. One of the best hotels we have ever visited.
We had a lovely garden room, which led straight out to the pool. The garden rooms are small but better than a cabin on a cruise ship. The other rooms look much larger. The staff were very friendly and helpful.
Very stylish, modern hotel in a good location for a city trip. Relaxing setting and very modern garden/pool area. Not sure about the lack of the door on the toilet if there is more than one person in the room.
These people don't know it but they are Canadian. They are very friendly, engaging and willing do to what it takes to make your stay memorable. Were I to visit that area of the world again, I would plan my trip around Villa Zest availability. Highly recommended.
The service was fantastic and the rooms were very nice.
The room was very nice. The manager was very helpful, The hotel staff was non-intrusive. Would have liked a 24 hour desk It was just a little too quiet so while the hotel is perfect for couples or families, I would not really recommend it to singles.
Very nice interiors. Good location. Nice breakfast. Noicy in the morning. Telephones in rooms did not work and since the personal is not there after 4 pm, it was impossible to e.g. make reservations for dinner after that hour. The personal was not too friendly or helpful at the beginning but this improved during our stay. Another negative point is that we were asked to move room after one night (we stayed 2 nights) !!
our very nice hosts made this a pleasant stay.the hotel was clean and comfortable with easy access to the delights of capetown.we were very grateful we could keep our room until our late flight,a personal touch that so many of the bigger hotels lack.
convenient and good value Yes - requirement to book in between 14.00 and 16.30. This was not possible for us, for good reason, but we were made to feel embarrased.
The guest house was very nice, with a lot of focus on details. Each room was different, with its special features. The staff was helpful in every circumstance
Nice and very frendly personnel, good breakfast, cleanliness, safety, silence Only 4 TV programms were available - obvious too little. No international TV channels available (BBC, Euro Sport, Sky News, etc.); there were no hair shampoo in the bathroom, only soap
The space and comfort of the room, the size of the bed and the cleanliness. The friendliness of the staff and the owner Denis was exceedingly helpful with any enquiry that we made.
Was nothing to like, was not even close to the 40 winks hotel. Was nothing to like, was not even close to the 40 winks hotel. Paid a lot of money then the TV sets was both not working, had to fixed the one ourselves the other one stayed broken after phoning them . For me this was was defininetly a rip off. We wernt told this was a flat and that our car is going to be parked outside in the street. No thanks not at this place again.
Loved the decor and friendly staff, and emphasis on security,
There are too many things to mention. I must add that Ette and Derrick are the most kindess soul who have open their home to the world .... Annd what a fantastic 5 star home it is... Nothing ... I wish we could of stayed longer!
The hotel was beautiful please keep up the good standard that you have.
Is a nice hotel and the staff like to socialized with the peolpe. Nothing
Interior design - african style.... Hotel staff was late for our departure - tehre was no one at the reception to pay the bill, call a cab, etc.
Price & location did not disappoint. Apartment clean & spacious. A sum of money went missing from the Apartment. Advised hotel to prevent it happening in future as Money was in safe (key copied?). Did not receive a favourable response. Beware: do not use safe!!!
The facilities and decor were first class, the staff were very attentive and made us feel at home, very comfortable bed!! No
Very knowledgeable, friendly and supportive owners and staff. Breakfast - very fresh and yammy. Nothing
It was comfortable and relaxed and the staff and owners were most helfull in providing information and assistance with online bookings for a variety of expeditions. We were completely at home.
hosts very friendly and helpful with bookings etc. Best pillows we experienced in ZA. Good continetal breakfast. Modern, tasteful design
The staff was very friendly, the breakfast was yummy, it was cozy, and the location was awesome...right in front of the Green Point Stadium. We enjoyed our stay there. I would recommend this place to anyone. Only thing that was a little weird was that half of the bathroom door was fogged glass but a 1/2 border was clear glass. I stayed with a guy friend in the twin room but I trusted him not to peek!!!