Personal muy amable y servicial. Excelente ubicación, la mejor. Zona muy segura con muchos restaurantes y shopping. Buen desayuno. WiFi free. Habitación prolija y amplia.
Tanto la situación del hotel como el desayuno en el mismo han sido fantásticos. Ademas las vistas desde donde se toma el desayuno viendo la Table Mountain son maravillosas. Tan sólo decir que las habitaciones del tercer piso aunque amplias son abuhardilladas.
Staff from the reception to the hotel operators are largely incompetent, at least the dozen or so we met. Especially the mid-level is a problem. The bottom level staff were fine, but from there up, it was a disaster! see above
I could walk to the V&A waterfront or take the shuttle. As always the staff was wonderful. Safe location. Used Jarat for tours and pick-up which was a great choice. You can do cheaper but you get what you pay for. Would have liked it if you could have ordered food at the bar past 10:30pm.
Courteous, pleasant, helpfulFront Office and Guest Reataions. Excellent, knowledgable Concierge attention. Fantastic location on the Waterfront with stunning all-round views. Perfectly located for the World Cup Green Point Stadium. Houskeeping well-meaning but occasionally under-performing. Dining facilities lets them down: poor selection of dishes and rather indifferently prepared and amateurishly served. Lets them down.
Hotel was fantastic ! My cc was billed twice as kayak or get a room.com says they received two reservations at the sand time from me! I only received one confirmation! I spend 30 min on the phone on my dime trying to get them to refund the second charge and it's still not done!
location room price was excessive
The staff was very helpful in arranging outings for us, very accommodating to all our needs. The food in the restaurant was wonderful and the service was top-notch. There wasn't anything I didn't like about the hotel. Would definitely book this hotel again.
Stunning location in on of the world's most beautiful cities. The cocktail deck is simply gorgeous. The views from the rooms, inlcuding a large balcony. Outstanding. Hotel is in an aging building, not quite up to scratch given the room cost. My plumbing groaned and shower flooded! Service is average, simply no edge. But, the location...!
View from terrace at breakfast / evening.
The view is incredible and location. However very lacking for a 5 star hotel, service was terrible and slow, and the hotel looked very tired in places and dated. As a business traveller the room service menu was very limited. Very expensive for what you actually got. On a positive note did feel safe and secure. Yes service for a 5 star hotel was very poor, they did not get one of my orders right!
Willingness to assist in extraordinary requests. i got the impression the B team was on duty compared to my previous stays.
We felt very secure at this hotel. The staff were all very friendly and helpful.The hotel was very close to city. For the price of the stay at this hotel we feel it was very overrated.The price was far too high.The room was nice but needed to be renovated or updated.
What is there not to like? ha ha
the fact that sex workers are alowed on the premises.
The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic. The attitude of "manager" (in charge of seating) at breakfast.
Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good. Could do with better design barth.
Diseño, confort, detalles en la habitación La accesibilidad es difícil, la entrada tiene escaleras y es un poco estrecha. No hay teléfono en las habitaciones
En general todo,el personal es muy atento .El hotel , las habitaciones ,Un hotel con mucha luz , espacioso, limpio y muy bien decorado nada
Diseño, decoración, tamaño de las habitaciones, amabilidad del personal
Checking in and out was very swift. A really comfortable room with all the needed amenities. My room did not have hot water. In winter this could be a problem checked
The staff went out of their way to let us feel at home! The rooms are very small and the bathroom needs upgrading
The warmth and welcome of the hotel staff - efficient service - dining no matter what time of day - was carried out with care and courteously - staff approachable with warm smiling faces. No
The hotel staff were very friendly, helpful and respectful. Shows excellent customer service apptitude. The tourist assistance staff were also especially efficient. Facilities like spa etc were at a different location, sister hotel - not very convenient. The swimming pool may do with some cleaning up.
The convience to every thing. The willingness of the staff to make our stay very comfortable That there was only Malay type food available at the Restaurant in the Evenings, meaning we had to go else where to eat .
Location was great. It was next to the Victoria mall and near transportation routes. Hotel was a bit run down. The rooms and bathrooms are in need of some refurbishment.
Clean,excellent service,very polite helpful people ,very organized,excellent cuisine,very beautiful area,feeling of safety The swimming pool could be possibly renovated
outside noise level, some double glazing would be useful
Convenience to the waterfront and safety (felt very comfortable walking around the area) The rooms are a bit dated but I understand refurbishment is being carried out.
La atencion del personal, la ubicacion y las excelentes comodidades y construccion del hotel y la seguridad. Realmente es recomendable. Agradecemos en especial la buena disposicion del Sr Nkosi para explicarnos a donde ir y como desplazarnos en Cape Town. EXCELENTE. 10 Puntos!!! Nada en particular
We had stayed in large hotels in Africa (mostly 5 star). Villa Zest was a pleasant surprise because of the small size, personal attention and friendly service. It was sophisticated without being formal. We hope to go back someday.
Michelle was excellent! Everything was very personal. My special needs regarding food were thought of and successfully met, and after we had already checked out I still received help with finding a doctor in Cape Town. All in all, an extremely lovely stay and we'll definitely stay at Villa Zest again.
If you are looking for a place to relax in intimate atmosphere Villa Zest is the hotel for you. Villa has only a few rooms so there will be no crowds. What makes it a special place are multiple chill out areas, perfect for reading a book or enjoying a glass of wine. And the design of the place is just marvelous. One of the best hotels we have ever visited.
A fantastically intimate hotel in a great location which is run by a very friendly and helpful team.
Very friendly staff making excellent recommendations where to go, dine, etc. Excellent location withing walking distance from V&A Waterfront. Stylish accomodation with a personal touch. I would have designed the separation of the toilette al little bit differently.
Chic decor, good hearty breakfasts, comfortable beds and convenient location (15 mins walk to V & A waterfront and 20 mins walk to international convention centre). When showering, the shower screen is not long enough to stop the floor getting wet. There were also very brief (a few seconds) electricity cuts that reset the clock radio.
These people don't know it but they are Canadian. They are very friendly, engaging and willing do to what it takes to make your stay memorable. Were I to visit that area of the world again, I would plan my trip around Villa Zest availability. Highly recommended.
excellent personal service, staff made planning our trip easier & more enjoyable. we even had the managers personal mobile.
Very stylish, modern hotel in a good location for a city trip. Relaxing setting and very modern garden/pool area. Not sure about the lack of the door on the toilet if there is more than one person in the room.
We had a lovely garden room, which led straight out to the pool. The garden rooms are small but better than a cabin on a cruise ship. The other rooms look much larger. The staff were very friendly and helpful.
It has a fantastic location where you have easy access to the Waterfront, the staff is extremely warm and friendly and the room is comfortable.
The location is very strategic to tourist area. Walking distance to Waterfront Air condition is closed to bed
Attentive concierge/staff; location Check out at 10:00 a.m. is too early; breakfast sumptuous, however: poor taste/quality of cooked food. (awful) music background in dining room room service knocking and drilling work at 08:00 on a Sunday
Staff were amazing and Hotel was amazing. Cant talk highly enough of them.
Location is an easy walk to the waterfront or the city center. Hotel staff very accommodating and helpful for first-time city visitors, especially the travel desk, who booked tours, restaurants, and transportation for us. Dining room serves a great buffet breakfast, and caters to the early riser as well as the late sleeper.
Very nice but a little pricey. Excellent Staff, nice breakfast.
staff were helpful, and very feiendly. 10 o'clock compulsory vacaion of rooms is definately at least 1 hour too early.
Good location, wonderfully comfortable beds and especially pillows! Rooms a bit small given the price. Third floor windows opened widely enough for a person to fall through. Would not recommend to couple with young children
I liked the friendly service as well as the delicious breakfast
The service, staff were excellent, we were treated like royalty. After booking a business class room, we were very disappointed at the small size of the room for the price we paid.
Nice and very frendly personnel, good breakfast, cleanliness, safety, silence Only 4 TV programms were available - obvious too little. No international TV channels available (BBC, Euro Sport, Sky News, etc.); there were no hair shampoo in the bathroom, only soap
The room was very nice. The manager was very helpful, The hotel staff was non-intrusive. Would have liked a 24 hour desk It was just a little too quiet so while the hotel is perfect for couples or families, I would not really recommend it to singles.
Very nice interiors. Good location. Nice breakfast. Noicy in the morning. Telephones in rooms did not work and since the personal is not there after 4 pm, it was impossible to e.g. make reservations for dinner after that hour. The personal was not too friendly or helpful at the beginning but this improved during our stay. Another negative point is that we were asked to move room after one night (we stayed 2 nights) !!
our very nice hosts made this a pleasant stay.the hotel was clean and comfortable with easy access to the delights of capetown.we were very grateful we could keep our room until our late flight,a personal touch that so many of the bigger hotels lack.
The service was fantastic and the rooms were very nice.
The guest house was very nice, with a lot of focus on details. Each room was different, with its special features. The staff was helpful in every circumstance
The space and comfort of the room, the size of the bed and the cleanliness. The friendliness of the staff and the owner Denis was exceedingly helpful with any enquiry that we made.
convenient and good value Yes - requirement to book in between 14.00 and 16.30. This was not possible for us, for good reason, but we were made to feel embarrased.
Su localizacion junto alm Waterfront y su buena relacion calidad´precio Habitaciones muy pequeñas . Aseos bastante rudimentarios. No tiene aire acondicionado, aunque a mi no me hizo falta porque fui en invierno
La situacion Relación Calidad/Precio muy pesima
Excelente desayuno y buena situación en el Waterfront con precio ajustado.