Excelente ubicación, muy buenos servicios, habitaciones confortables, excelente comida
SERVICIO DE PERSONAL DEL HOTEL EXCELENTE.
Personal muy amable, muchas facilidades de trasnporte y negocios. El desayuno buffet abundate y con bastante calidad.
La ubicacion, las habitaciones y en general el servicio El SPA...no es bueno
recomiendo este hotel a todos los que viajan por bussiness buena ubicacion, buenos servicios mucha facilidad para contractar excursiones todo facilidades que te pidan un deposito exagerado al llegar no demuestra confianza
Confortable, bien ubicado. Internet lento. Algunas personas del front desk no están a la altura del hotel.
habitaciones amplias el servicio y atención al cliente son pésimos. Muy malos.
La amabilidad del personal, el diseño, las instalaciones, la vista y el spa.
The staff went out of their way to let us feel at home! The rooms are very small and the bathroom needs upgrading
The warmth and welcome of the hotel staff - efficient service - dining no matter what time of day - was carried out with care and courteously - staff approachable with warm smiling faces. No
Convenience to the waterfront and safety (felt very comfortable walking around the area) The rooms are a bit dated but I understand refurbishment is being carried out.
The convience to every thing. The willingness of the staff to make our stay very comfortable That there was only Malay type food available at the Restaurant in the Evenings, meaning we had to go else where to eat .
Clean,excellent service,very polite helpful people ,very organized,excellent cuisine,very beautiful area,feeling of safety The swimming pool could be possibly renovated
Location was great. It was next to the Victoria mall and near transportation routes. Hotel was a bit run down. The rooms and bathrooms are in need of some refurbishment.
Checking in and out was very swift. A really comfortable room with all the needed amenities. My room did not have hot water. In winter this could be a problem checked
The hotel staff were very friendly, helpful and respectful. Shows excellent customer service apptitude. The tourist assistance staff were also especially efficient. Facilities like spa etc were at a different location, sister hotel - not very convenient. The swimming pool may do with some cleaning up.
outside noise level, some double glazing would be useful
The hotel is well decorated but dirty, hairs in the bath etc. The location is shocking, it's extremely noisy (Sunday night clubs go till after 4am). We left after 1 night as we had no sleep, and were very disappointed with the hotel and how our problems were dealt with. Everything
Perfect Hotel, good location. Situated on a very loud street where security is an issue. Surroundings (aka streets) are not well maintained. Be careful at night.
Great view to Table mountain from the hotel room.What a way to wake up!A bit noisy from the street,but with earplugs,you won't notice.Restaurants,shops,museums etc in the neigbourhood.
Contemporary style and location right in the centre. Breakfast is just superb with a special for their yogourt and cooked plates. Staff utterly friendly and accomodating. Cleaning ladies very helpfull. Being located on Long St with Bars and Restos everywhere, it is pretty noisy at night. However on the 5th floor it gets fine. Otherwise room was beautiful and overall hotel is great.
Helpful staff Noise ++++++ - the hotel is located above a nightclub, surrounded by bars and opposite a backpackers on the only party street in capetown. Do not stay here unless you intend to party and be the last in bed each night a sunrise!
The room (602) was absolutely beautiful with the most stunning view of Table Mountain. Staff were very helpful and pleasant. The garage parking included in the price, was much appreciated and an added bonus when you compare to other hotels parking situations. windows urgently need a wash (on a more regular basis at least) and the shower door did not work (room 602) - a fault from the installers - which the hotel staff should have picked up on a walk around when building was finished. road was very noisy.
In trying to create a balance on all the above points, lack of sleep can lead to murder..... I loved every thing about the hotel, except the unassuming, hidden noise factor that takes over from 11pm -4am every day. Please sound proof the window area.
Great location, great design, amazing rooms.....in other words: perfect! Breakfast is poor....you don't understand if the "breakfast included in room price" means continental breakfast or all inclusive, since the staff is handing a menu with prices.....another thing, we came to have breakfast an hour before the official breakfast end time and there was almost no food available....
After having stayed at all category og hotels for 30 years; this is the most pleasant receprion staf ever. A bit noice from the street, bars and trafic. Hope some will be better after consruction work is finished
Nice room and nice service A little bit noisy : the windows are too thin to block all the noise from Long Street which is noisy street at night
The staff was EXCELLENT -- accommodating, friendly, and on-the-ball. I was very impressed!
The Spa was great though fairly expensive. The room was comfortable and breakfast was great
Total experience.feel good feeling.breakfast
It is a very relaxed hotel with friendly staff and a quiet location in lovely grounds For my last 2 visits there have been noisy building works during the day so one cannot have a nap in a bedroom
Attention to service from the staff and their friendliness. Quality of the food (breakfast, Garden Lounge and Splash).
Total relaxation. Staff friendly and courteous. Cannot fault anything in this lovely hotel. I look forward to returning. Location was a slight problem without own transport. The hotel claims to have a 'shuttle' bus to and from Cape Town. This is hardly a shuttle, leave hotel at 10 a.m, nothing back until 13.00. 13.00 from the hotel returns at 18.00.At 90R per person each way it's quite costly. I feel the hotel should look closely at this facility.
Quite, clean rooms and friendly staff made stay very enjoyable TV selections (limited stations
The staff were very considerate. it was peaceful. the food was excellent.
location, privacy and ambience with friendly staff. should have been warned of renovations in progress
Vineyard is a favorite of mine - have stayed there many times since 2000, upgrades evident, very clean, quiet, beautiful rooms, great views of Table Mountain - very peaceful and historic. Great restaurant and lounge, wide array of breakfast foods. Staff is super! No
A quality hotel with a nice feel and ambiance with top class facilities
What is there not to like? ha ha
the fact that sex workers are alowed on the premises.
The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic. The attitude of "manager" (in charge of seating) at breakfast.
Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good. Could do with better design barth.
Habitación espaciosa. No inclusión de wi-fi en el precio.
Bien ubicado. Personal amable. Nos ofrecieron la movilidad del hotel para un traslado dentro de la ciudad y terminamos pagando el doble de un taxi de compañía, un abuso por parte del hotel
en general me ha gustado todo destacaria su calidad precio.
Me encanto la decoracion y el desayuno. El baño tambien alucinante.Muy buena atencion.
Nos encanto el detalle del desayuno con piano en vivo y ademas tienen un personal de primera linea
Un poco lejos del Waterfront y playas Internet Costoso y lento
La situacion es excelente, el personal muy correcto y la relación calidad precio tambien es muy buena. Lo recomiendo.
La relación del precio del alojamiento con el servicio es absolutamente adecuada. La reposición de algunos elementos en la habitación, toallas, jabones no se realizaba en forma adecuada. Seguramente una descordinación entre el servicio de limpieza de la habitación y la reposición de estos elementos.
El personas es muy amable Ha estado todo perfecto
Tanto la situación del hotel como el desayuno en el mismo han sido fantásticos. Ademas las vistas desde donde se toma el desayuno viendo la Table Mountain son maravillosas. Tan sólo decir que las habitaciones del tercer piso aunque amplias son abuhardilladas.
Personal muy amable y servicial. Excelente ubicación, la mejor. Zona muy segura con muchos restaurantes y shopping. Buen desayuno. WiFi free. Habitación prolija y amplia.
No hay acceso a internet gratuito. El restaurante no está a la altura de las 4 estrellas.
que es nuevo. Su funcionalidad, tuvimos 2 dias de lluvia y el acceso a las habitaciones es externo sin ningun tipo de proteccion.
Simple y sin problemas No
Me han encantado el diseño moderno y la ubicación. Nada, la estancia ha sido perfecta.
Cerca de la zona buena donde hay que ir El descampado
Sus instalaciones son muy buenas. Su ubicación no es buena. En la noche hay que llegar en coche.
Willingness to assist in extraordinary requests. i got the impression the B team was on duty compared to my previous stays.
The staff was very helpful in arranging outings for us, very accommodating to all our needs. The food in the restaurant was wonderful and the service was top-notch. There wasn't anything I didn't like about the hotel. Would definitely book this hotel again.
Hotel was fantastic ! My cc was billed twice as kayak or get a room.com says they received two reservations at the sand time from me! I only received one confirmation! I spend 30 min on the phone on my dime trying to get them to refund the second charge and it's still not done!
Stunning location in on of the world's most beautiful cities. The cocktail deck is simply gorgeous. The views from the rooms, inlcuding a large balcony. Outstanding. Hotel is in an aging building, not quite up to scratch given the room cost. My plumbing groaned and shower flooded! Service is average, simply no edge. But, the location...!
location room price was excessive
View from terrace at breakfast / evening.
The view is incredible and location. However very lacking for a 5 star hotel, service was terrible and slow, and the hotel looked very tired in places and dated. As a business traveller the room service menu was very limited. Very expensive for what you actually got. On a positive note did feel safe and secure. Yes service for a 5 star hotel was very poor, they did not get one of my orders right!
Staff from the reception to the hotel operators are largely incompetent, at least the dozen or so we met. Especially the mid-level is a problem. The bottom level staff were fine, but from there up, it was a disaster! see above
I could walk to the V&A waterfront or take the shuttle. As always the staff was wonderful. Safe location. Used Jarat for tours and pick-up which was a great choice. You can do cheaper but you get what you pay for. Would have liked it if you could have ordered food at the bar past 10:30pm.
Courteous, pleasant, helpfulFront Office and Guest Reataions. Excellent, knowledgable Concierge attention. Fantastic location on the Waterfront with stunning all-round views. Perfectly located for the World Cup Green Point Stadium. Houskeeping well-meaning but occasionally under-performing. Dining facilities lets them down: poor selection of dishes and rather indifferently prepared and amateurishly served. Lets them down.
We felt very secure at this hotel. The staff were all very friendly and helpful.The hotel was very close to city. For the price of the stay at this hotel we feel it was very overrated.The price was far too high.The room was nice but needed to be renovated or updated.
la atencion de la gente del hotel que te recomienden ir al zafari y es un robo, es peor que el tamaiquen
comodidad, servicio, atención al cliente, restaurante, bar no
las habitaciones son mejores que en otros hoteles de la cadena El restaurante es de muy baja calidad y servicio inapropiado, la ubicación no es tan buena como la venden, no es la zona del waterfront, no tiene buenas comunicaciones, el servicio de Internet es muy caro, los servicios de transporte taxi que ofrecen son exorbitadamente caros
El sistema de Wifi El personal parecio muy lento y no atento a las necesidades del cliente
staff friendliness Access to internet and ironing services
helpfulness and friendliness of staff
It looks pretty and they do serve a good breakfast. Service, if you press 9 at a hotel, you should be able to get the little basics and your reception could not even provide mini size toothpaste. You have comments block on the website when making a booking does anyone look at it, it was the night of my brothers honeymoon, and I booked there because of recommendation from other families, only to feel embarrassed, that they had single beds.
location good, staff excellent, service very good. Nice and clean hotel overlooking the sea. View from the bedrooms to die for.
Good breakfast not far from Waterfront, and Table Mountain. We had a sea view from our room.Think it is was safer here at the sea front rather than staying in Cape Town city centre. Outside swimming pool was closed as we were there in the winter (July) The bar only sold bottled beer would have liked a pint of draught beer.
it was really a nice place. bathroom a little old, but overall great
Staff very helpfull and pleasant. Rooms a little more ventilated.
The situation of the hotel was very convenient as we were booked to travel to Johannesburg on the Shosholoza Meyl Premiere Class Train the next day. We needed to deliver our vehicle to the station very early in the morning.
The people there were great enjoyed every bit of my stay
very central location in a decent clean hotel at a fantastic price.
This hotel is not up to the general standard of most hotels in Cape Town. Service was very poor, the amenities did not work, the parking system for vehicles is highly problematic and essentially the hotel needs a major overhaul. The toliet was not working, The staff werfe rudhe
Parking facilities, security and breakfast. Service in the restaurant on the 21st Floor. One particular receptionist who seemed to have a approach.
liked yhe view as we stayed on the 18th floor diferrent to the other accomadation, i think thats your selling point amongst many i could not get vouchers for the internet, and i have my own laptop computer and all the other hotels are free wi fi, so r50 is a bit expensive when the hotel does not have any outlay to pay when the customer has his computer
Its situated closed to anything shops beaches waterfront restaurants
teribly noisy! from airconditioner under window option was noise from lift !!! never again
It was a good location. The pool was nice. We arrived in the hotel and the booking was incorrect. The receptionist was so rude and kept us waiting half an hour. The room was upgraded in the end but the receptionist would be better working in a prison than in hospitality. Another girl and a male receptionist were very nice. The small middle aged woman with a fringe on duty on 16/11/2010 at 12.30 would really put you off the whole hotel. I saw her being just as rude to other people, rolling her eyes and sighing the whole time. The cost for internet use was extortionate - 8 euros!!!
not enough parking; room was supposed to be non-smoking but was obviuosly regularly used as a smoking room...smelt highly of smoke; made stay unpleasant
The view food was not very good at the buffet food was cold and not very good value. Very noisy especially when groups staying at the hotel and singing late at night as the rooms are not very soundproof
Beautiful view, close to shops, transport, restaurants Room by the lifts was noisy. I did my booking 5 months in advance and specified that i would prefer room away from elevators witt the additional bed for 5 yo however it was not considered on arrival
Close to Waterfront Related to price it was good
Good location as we were close to family. Shower not ok. Difficult and extremely expensive i-net connection, only working at the central PC desk of the hotel. Elevators following their own pattern.
me ha gustado su ubicación, tiene una vista increible y en terminos generales el servico es bueno
Personal gential y sevicial. Excelente desayuno. un pequeño inconveniente, pero en forma rapida fue resuelto con mucha diplomacia por el gerente
Diseño, decoración, tamaño de las habitaciones, amabilidad del personal
Diseño, confort, detalles en la habitación La accesibilidad es difícil, la entrada tiene escaleras y es un poco estrecha. No hay teléfono en las habitaciones
En general todo,el personal es muy atento .El hotel , las habitaciones ,Un hotel con mucha luz , espacioso, limpio y muy bien decorado nada
la situación es perfecta para un viaje de negocios, pues está cerca de todo y en un área muy comercial
Muybuena ubicacion. Te proporcionan taxi ,pero incrementan el precio sacando beneficio.alerta retienen deposito en la tarjeta mayor al pactado en la reserva por si ocasionas algún desperfecto, a tú salida te lo devuelven .
La coordialidad de la atención. no
Lobby entrance and Bar. Gardens are lovely and one can stroll into town by way of the University park right across the hotel entrance.
We enjoyed everything. Byron was extremely helpful and gave us spectacular service. High tea was lovely and the staff friendly as well as efficient and courteous. The grounds and building are simply beautiful
There was mold on the ceiling of the marble shower due to poor ventilation. While they moved us into another room, one of the attendants commented, "hundreds of our rooms look like that." Not a good state for a 5 star resort.
Location and grounds are spectacular, as is the breakfast buffet. Late night noise issues from bar and terrace area kept us awake and even awakened us from a sound sleep one evening. Required repeated calls to front desk to resolve. Bathroom lights also miswired and require turning on room lights which is problematic when companion is sleeping. Overall, it's a very nice hotel with very major flaws.
Central location, comfort and beautiful colonial interiors
Las habitaciones son preciosas, con unas vistas fantásticas. El acceso al gimnasio era genial. ¡La conexión wifi era terrible! Si se necesita acceso a internet fiable, este no es el lugar, la señal es pobre, el acceso es difícil y limitado. Si esto fuera corregido, Madela Rodas sería un magnífico hotel.
La situacion Relación Calidad/Precio muy pesima
Su localizacion junto alm Waterfront y su buena relacion calidad´precio Habitaciones muy pequeñas . Aseos bastante rudimentarios. No tiene aire acondicionado, aunque a mi no me hizo falta porque fui en invierno
Excelente desayuno y buena situación en el Waterfront con precio ajustado.