The room was perfectly sized and extremely comfortable. Not a single thing.
Located right in the Loop of Chicago, this hotel is only 2 blocks from the Blue Line train from the airport. Free WiFi if you are a Kimpton Rewards member (or if you sign up during your stay). Free wine social hour every night from 5-6pm. You also get a minibar credit if you are a rewards member before you check in. The front entrance was a little odd - the lobby is up on the floor above and not well marked. The view out the window in my room was a brick wall.
no free coffee
The 5:00 PM wine hour and the interesting decor. Most of the furniture in the lobby was cool looking but not comfortable to sit on.
Everything was great!
I arrived early morning and was so glad to be checked in and didn't have to wait until mid afternoon. The cleanliness of the hotel was great. The staff was most accommodating. The on site restaurants were very good.
The staff was rude and disrespectful. The staff.
Close to the El; convenient
Very modern hotel. No pool
location (1) the fact we provided them a different credit card to charge my bill and they said they were good and then I get my statement and they charged the original card after they said it wouldn't be charged. (2) the lines to check out were long and it took us over 20 minutes to just check out. (3) we were not made aware of the wine hour when everyone else we spoke to was. Overall experience was not the best and the purpose of our visit was to find location venues for an upcominng tradeshow - I think if we would have made them aware we would have been treated much better.
Some may not like the smaller rooms (especially baths) but this is a very nice boutique hotel. They have done an excellent job of refurbishing a grand old building and the ambience captures the imagination. We loved it and would stay again for the good rate we got through booking.com No coffee machines and no coffee in lobby, but a coffee shop on the corner that was open at 5am.
Tuve una estancia estupenda. El hotel está en una ubicación estupenda. El personal era amable y servicial. Las camas eran muy cómodas. El único aspecto negativo fue la construcción de la nueva zona del vestíbulo. Aparte de eso, fue excelente. Volveré.
En general, el hotel está bien. Buena ubicación, ambiente, etc. Bichos en la cama, pelos de mujer en la cama, el aire acondicionado no funcionaba bien...
Tiene un ambiente agradable y era justo lo que queríamos. El personal es cálido y acogedor.
Me encantó la cama y las almohadas. Muy cómodo. Gran ubicación para todo. Vestíbulo en obras pero sin ningún problema. El personal era eficiente y amable. Lo pasamos de maravilla. Sin duda me alojaría aquí de nuevo. Nada
Muy limpio, las camas estaban muy bien, un poco de construcción en el vestíbulo, pero sin duda me alojaría aquí de nuevo.
La ducha no tragaba bien y se llenaba de agua con rapidez. No es un problema grave
La persona de recepción era increíble. Se tomó el tiempo para indicarnos dónde estaba todo y qué hacer. La ubicación era perfecta para hacer turismo. La habitación estaba limpia. El resto del personal parecía no preocuparse. La habitación era muy pequeña, la vista muy mala. No cumplía con los estándares del Marriott, es mejor alojarse en otro lugar.
La ubicacion baño sencillo sin ningun extra, poco champu, para un hotel tan caro, si pagas internet por dias solo te vale para un pc, si hay dos personas tienes uqe pagar dos, aunque solo te conectes un ratito
Buena ubicacion,con facil acceso al tren atraves del edificio vecino.. Habitaciones amplias y confortables.con cama queen comoda y wi' fi gratis, Personal en la recepcion muy amable pero no disponen de personal habla hispana.Agradecemos a la encargada del restaurant .que colaboro muy amablemente con nosotros al respecto No disponer de frigobar ,ni de cofre de seguridad en la habitacion. No disponen de canales de tv en espanol.
Excelente ubicación y limpieza, magnifico desayuno bufete, habitación espaciosa y una vista increíble de la ciudad. Aire acondicionado ruidoso
everything was pretty clean, great service. Better than what I expected highly recommended
We are a young family and this hotel was a great fit for us. Chicago is a very welcoming to families and the staff here was no exception. From the doormen, to the front desk staff, to the dining room manager, everyone doted over our daughter and did everything they could to make sure our stay effortless and enjoyable. The location was great too. Not far from the magnificant mile and adjacent to many restaurants.
The staff was excellent. Everyone was very friendly & helpful, from the front desk to the breakfast staff. Nice room. Nice view of city. Great location to downtown attractions, restaurant, etc. I would stay there again. Minor complaints only. We were staying 4 nights and the room only had 2 tiny drawers for clothes & a small closet. Not a huge deal, but we had to leave a lot of clothes in our suitcases. As I said, the breakfast staff was fabulous, the food, however, was just okay. Weekdays seemed to have more variety, weekend days the choices were extremely limited. They ran out of half & half cream for the coffee after the first day & it was not restocked throughout the rest of our stay.
Room, the Bell men and the Valets and the Door man. expected a breakfast buffet and because of the construction they gave a bagged breakfast that they left at the door.The construction noise was loud The lines to use the elevators were also long because they were working either on the elevators or in front
Helpful staff, good location and the breakfast staff was awesome.
The location of the hotel was great! The room was comfortable and clean. Staff was friendly and helpful. Breakfast was a plus. I requested a high floor, but instead received a room on the 5th floor facing a parking structure overlooking trash bins. I was awaken every morning to the sound of a garbage truck dumping trash bins. Because of location, I was unable to open the windows.
This guest did not leave comments about this hotel.
Helpful staff Confusing parking ramp
Parking at the hotel. Free wifi. Free breakfast. Awesome staff.
This guest did not leave comments about this hotel.
Great location, nice room, good breakfast and gym
Great stay except for that we were expecting a hot breakfast but instead got a bag delivered with a sandwich and fruit.
The lobby construction was disappointing. Would have expected better for the price
The location is great. Some stuff at the reception are mostly very impolite, not trying to offering helpful suggestions, acting as if the customers are just willing to cause problems, which is definitely not matching to the level.
I loved the Breakfast, room size, location, EVERYTHING. We attended a concert at the house of blues and this hotel was perfect in location!
Close to Navy Pier and Red line station. South side of building faces main fire station. Sirens and air horns going off all night.
Very mosey staff not nice also I wood nevertheless stany there agan
The staff was friendly. The construction noise was terrible. Construction was happening at 7 am on Saturday morning directly outside our window. The breakfast was terrible. I understand it was free, but at least provide decent food. There was only one working elevator.
The hotel is in a great location and the rooms are very spacious. Everything was great!
Good size room. Stayed in dual queen suite with corner sofa sleeper. Enjoyed text alert when room was ready. Prime location. Friendly staff. Solid breakfast. Huge rec center on lower level (basement). Room wasn't cleanest. Stain on comforter up by my neck. Sink was clogged from prior guests. Parking was extra and expensive. Used SpotHero to get lower rate and closer location. Grand Plaza was 1 block.
The Breakfast Buffet included with the room rate was very good.
Everything !!! None