Location. Room of high standard. Staff friendly, helpful. Local information available in room, including maps. Surprisingly - no shampoo or shower gel.
Shower water cold
Warm, clean, nicely decorated rooms, great bed, huge bathroom and great breakfast. Extremely comfortable. Welcoming staff.
The room and accommodation far surpassed any expectation. The room was luxurious and pampered all the senses. The service was thoroughly professional.
Pillows Noise at night
Clean, good, comfortable bed and bedding. The linen and towels are very nice and clean. At the parking space is a big mess-up with garden trash. That was not a friendly welcome to face, just as you arrive! Defnitely not the 5 stars worth!!
We didn't actually stay at the Dersley. We only found this out when we arrived that we were staying at the Upper Dersley, so cannot comment what it was like at the Dersley. Bathroom was down the hallway, not ensuite but this was at the Upper Dersley
The accomodation was superb. We stayed in the honeymoon suite and it was really very special. the way the room had been layed out and decorated was amazing. The jacuzzi bath was the cherry on the top.The staff were very friendly and helpful. There were not enough soaps and shampoo's in the bathroom.
It was well situated in BFN and also was nice and quiet.
Very private and yet well located, wonderful breakfasts, friendly staff No turn down service, minibar wasnt stocked or restocked for entire stay, showergel and shampoo wasnt replaced daily
The friendliness of the owner, and his willingness to go the extra mile. The organisation, especially of breakfast times. The room was not properly checked before our arrival after they had a busy weekend
comfortable bed being ask where my friend (gay partner) was going to sleep.
Comfortable and well equipped for the cold night. Breakfast very good value for money. You feel welcome and at home
Nothing. room dirty, doors broken, linen torn and dirty, duvet cover had holes. the springs were coming through the mattress. old furniture covered with a dirty throw. room was stinking like it hadnt been airated. i booked this room for my parents as they were travelling from cape town to joburg, and saw that on your website this was suppose to be a 4 star hotel, i wouldn,t give this any. also, you mention a 24 hour front desk available, owner/manager had to be called when my parents arrived in the afternoon of the 24 sept. cause he was sleeping. if i had not already paid for the 1 Oct. i would have definitely chosen another hotel. above is what i did not like about the hotel. what i feel is that we are getting the qrong end of the stick when we booked online as what you are telling us is not what we got.
This is not a 4 star facility. The buildings and garden and finishes are not what is expected from a 4 star rating. Very disapointing.