Samana Inn & Spa

After two night in 3bed room, we had a different booking for double room. We had to get up really early (3am) and they told us to leave the bags on the old roo and they move them themselves to the new room. They've always been really helpful and nice!

The 3 people room wasn't so good. Really low ceiling, few natural light and a bit noisy toilet.

Location, breakfast (although for some reason you are forced to say the time you will have it), some of the staff, small but fairly clean rooms

Night staff - the guy spoke only spanish and was afraid to communicate with non-native speaker. We came early in the morning and it was a hassle to be accommodated, although we asked via email and got a reply it was ok. There also was an issue with water/electricity one night which was super inconvenient and the night guy was unwilling to explain or help. We almost missed a taxi for our Inca Trail thanks to him as he failed to pass a msg to us. After several weeks in South America I wanted to "treat myself" and however it was the most expensive disappointment.