Hotel Cusco Plaza II

Gray breakfast. Second floor away from main entrance very quiet. Spacious rooms for the money, we’ve stayed at others in Cusco and c parable. Great location ½ block from Plaza de Armas.

Friends on third and fourth floor got a lot of street noise. They moved us to Cusco 2, a sister hotel. All rooms are centered off noisy patio and anchors throughout rooms. We went back to Saphy for a good nights sleep. Also, the rooms there were tiny. They managed to misplace our luggage for 2 days while we were away. When we came back it wasn’t in storage. Luckily I always take photos of luggage and sure enough, someone had put in broom closet. The hostess explained it was too heavy to carry upstairs. I couldn’t either and it’s small. This chain overworks it’s people. One person had to cook breakfast for over 50 people while trying to keep coffee going, replace fruit trays, tc. So, management needs to improve. Staff were great despite challenging situation. I don’t want to support a management that doesn’t treat staff well.

Free breakfast was great, price was great

Hotel staff forgot to ask me to pay when I checked out (I incorrectly assumed that I had pre-payed), thankfully we stored some luggage with them and they collected the money when we returned, but it was quite embarrassing. When taking a hot shower, water would get ice cold for a split second then return to normal. It happened several times during a quick shower.