|Distancia al centro||2.8 km|
|Valoración de la ubicación||8.0|
|Aeropuerto más cercano||Tokio Haneda|
|Distancia al aeropuerto||13.5 km|
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I lost my ring at this hotel!!! If other guest does not want to miss your loving belongings, do not go to this new hotel!!! I put my wedding ring on the left hole of make-up room’s mirror, the ring was put next to small white box of brand “three”, we are sure the ring was still at there. The housekeepers were on the shift which cleaned my room who said that they didn’t see it. It is an obvious place that I put my ring. The housekeepers if they follow SOP they would clean every corner of room, I don’t think housekeepers didn’t see my ring. I required talking with housekeepers who cleaned my room face to face. I told to executive housekeeper and duty manager about this, unfortunately nobody in your hotel gives me feedbacks. I feel unbelievable of this, no one gives guest reaction immediately, no one dare to responsible for helping guests solve this emergency, no one has good suggestion or compensation plan to calm guest’s inconvenience. Even guests waited the feedback on the hotel’s lobby last 1 hour long, no one knows staffs should give guests one bottle of water to wait. Many details show your hotel staff didn’t get training very well. For example, staffs didn’t follow normal SOP, when I checked out first room , no staffs checked the room first immediately, so guests don’t know what we left in the room. The other example is front desk staff’s English is really poor, and they don’t want to do extra things out of their responsibility. In Oct.3rd night, I want to change dirty towels and trash boxes in my room, when I told to staffs in front desk and they could not speak and understood simple English, I used 40 minutes to let the front desk staff know what I mean and they still said no housekeepers at night, so guests do it by themselves? Finally front desk came to my room and changed. No housekeepers stand by to guests’ emergency. Front desk staff’s behavior show me, just do what they should do and no responsible for other things.
Good location. Spotlessly clean.
With four or more guests a second bathroom would be better.
It's brand new and facilities are fantastic.
Since it's new, there's a bit of hype around the opening and lots of locals are curious to see the place which makes the place overcrowded. The problem being that they do not prioritize hotel customers, we were therefore denied access to the bar because it was "fully booked". The same happened at breakfast, we had to wait in line for 25min because there were so many people from outside the hotel coming to eat.
The French toast alone was worth the trip. The staff is amazing, the rooms are clean and well appointed, they even give you a cell phone to use while you're in town.
Nothing, it was great.
Acerca del hotel
Si decides alojarte en The Okura Tokyo (Open on September 12, 2019), disfrutarás de una fantástica ubicación en el centro de Tokio, a solo cinco minutos en coche de Edificio Nacional de la Dieta y Torre de Tokio. Tendrás un centro de negocios, periódicos gratuitos en el vestíbulo y tintorería o lavandería a tu disposición. ¿Estás organizando un evento en Tokio? En este hotel tienes a tu disposición 3000 metros cuadrados de espacio con centro de conferencias. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) (disponible las 24 horas) y aparcamiento sin asistencia gratuito.
basado en 1,671 opiniones
Bar y bebidas
- Hotel elegante
- Servicio amable
- Ambiente agradable
Las políticas pueden variar según el tipo de habitación y proveedor.
Opiniones de The Okura Tokyo
Sitios de interés populares
- Torre de Tokio 0.9 km
- Roppongi Hills 1.4 km
- Mori Bijutsukan 1.5 km
- Kokyo 2.2 km
- Kabuki-za 2.2 km
- Tsukiji Shijo 2.3 km
|Tokio Haneda||13.5 km|
|Tokio Narita||58.9 km|