Alquiler de autos en Seattle

they mixed up my license number

Desventajas: they gave me a hard time when I dropped off the car in Portland because the rental place in Seattle messed up putting in my driver's license number. something about the same license number across two different states. bottom line - I don't care, it was your mistake, don't drag me into the office while you try to figure out what went wrong, I've been on the road all day, let me get to my destination. If something is wrong, you have a credit card on file and can contact me later. To be fair, the manager was good, and the initial contact who took the car when we pulled up was good. the "middle level" person at the desk was looking at me like I was some kind of criminal. They gave me all the wrong information on the sheet in Seattle, and attempted to charge me extra (the wrong person's car rental info). Also, picking up took a while, and they seemed unsure of which car to give me. I booked a rental car online, paid for it, it should be done and dusted, hand me the keys and walk away.

Charged extra for less

Desventajas: I am from Houston and due to Huirricane Harvey had to drastically change my trip around. Evryone worked with me as far as Airlines and hotels. I paid $264 up front for 8 days. I had to shorten this rental to only 5 days. They wanted to charge me $1,099. After explaingin the situation they di bring down the fee, but I still had to pay an extra 33 dollars. Which still makes no sense to me whatsoever. I will never use Alamo.

Portland PDX Alamo - Unhappiest Place On Earth

Ventajas: 2017 Toyota Camry

Desventajas: The management was rude and dismissive. A snag in our rental reservation had them telling us "good luck" an escorting us away stranded in Portland essentially canceling our family visit to central Oregon and road trip back to Seattle. The "assistant manager" felt like handing us his business card and saying he would pass along our frustrations to the corporate channel while attempting to walk us back to the airport shuttle was more appropriate than stepping behind a counter and even touching a computer to look at our reservation. Calling the 1 800 customer service number connected us with someone who actually cared and walked us through picking up our rental but PDX staff continued to be a nightmare. Overall, completely rearranged our trip with zero remorse and nearly doubled the cost. Will not be recommending to anyone after being treated so poorly by people that should be customer service representatives.

efficient pickup/dropoff but dirty car

Ventajas: drop off at YVR very efficient

Desventajas: car was not clean

Desventajas: Couldn't get the car I had originally picked,due to the ECLIPSE and very high request for compact cars so I had to pick a car from an available upgrade system.

Desventajas: charged my account 1400$ for the hold charge of the rental. which screwed up my finances for my vacation. and there response was "there is nothing we can do and we don't offer compensation for this matter, it is not our fault the bank took that much." well who told them how much to take? never got an answer.

Suggestions

Ventajas: Nice staff and clean area ..

Desventajas: Car rental terminal is a bit far from the airport terminal which have to take shuttle bus to the terminal ... it takes a little bit more time before you need to get in to the terminal

Ventajas: Ability to return the car to a different location than initially reserved

Desventajas: "Premium" didn't seem to be an actual category when I arrived to pick up my rental. I was asked how many were in my group and then offered a camaro. When I asked for a four door sedan I was told a charger was expected within 2 hours. I chose an SUV which was okay but not what I reserved. The description of a premium car was a Chrysler 300 or similar when I booked. It was clear this was not an option when I arrived.

Ventajas: I reserved a car, according Avis description, "4 doors and 5 passengers". In Seattle I was given a Smart-2 door and 2 seats car. After I asked for a car with a back seat, I was told it is my fault- "next time you should reserve a bigger car!". Took an argument to get a car with a back seat. Maybe I should have had my kids going in the trunk?

Seattle Rental

Ventajas: VehicleJeep SUV

Desventajas: Waiting for service. No one there first time. Locked on

Desventajas: Car was damaged on pick up Maintenace light was on Tire pressure was low

Budget charges me $300 more than Kayak's amount.

Desventajas: The initial paperwork from Budget said my total charges would be $141.24. Instead Budget charged my credit card $442.03 I haven't had a chance yet to discuss with Budget so I'm hoping for a correction to my problem.

Budget and Avis overbooked

Desventajas: Over 50 people went without cars Friday night and were told at 2am that there would be no cars until 6am the next morning. Leaving all of us to sleep at the rental building. I canceled my rental and took an Uber home at 3am.

Two hour wait in line with no staff

Ventajas: Car was clean and worked Drop off was ok

Desventajas: We arrive very late at night We had to take the shuttle to the rental car terminal like everybody else when we are arrive there was at least 40 people in line for budget They had two people on duty. One of them kept running to the Avis counter to talk on the telephone extensively with every rental which slowed things down even more Once he got to the counter the guy apologized but from a financial perspective thinking of you no consideration it was ridiculous

We waited in line at budget for one hour to get our car.

Ventajas: Car was good. Check out good.

Desventajas: Inside of car window were foggy, had to stop and clean then. Inside of vehicle was dusty.

Upgraded when probably didn't need it

Desventajas: Pushed a little to hard to upgrade for a higher price

Ventajas: Couldn't adjust online, so cancelled.

Yep never choosing this rental company again.

Ventajas: Car was ok, clean, no problems.

Desventajas: My flight was delayed by 4 hours. I thought I did the right thing by calling Dollar rental and let them know the flight was delayed. An hour later the flight delay was shortened by 2 hours. I call again and was told that my car would not be available until the time it was changed to but I could pay $500 and upgrade. Never doing the right thing again.

Did not take my out of state license

Ventajas: N/A

Desventajas: Refused to take my out of state license and debit card. They did not honor my reservation, didn't seem to even know what Kayak was, and didn't know anything about the insurance I had purchased. Won't be using either service again.

Car rental was okay, but airport drop fee is steep

Desventajas: 75 dollar airport drop fee is pretty steep. Considering that is their main car location, I find it annoying they charge such a high drop fee.

Enterprise uses location bait and switch on out of town customers

Ventajas: The Seattle airport location (the only location I asked for in the search engine) was able to accommodate me with a rental car instead of the location I was assigned (downtown Seattle) but only after I agreed to pay way more in taxes to do so. I have rented cars from numerous other car rental agencies in Seattle and have never been bait and switched with a cheaper location as I was with Enterprise. I do not plan to rent cars from Enterprise again. There's too many other rental car agencies that I can work with in Seattle instead.

Desventajas: I requested a rental car from the Seattle airport and because I'm from out of town Enterprise changed locations on me ( I didn't notice the change in pick up/drop off location address) with a cheaper price. Not willing to use Enterprise again. I have had many other good experiences with rental car companies in Seattle and will continue to use them on other visits as I go to Washington regularly.

Deposit still not returned, charged extra on car p

Ventajas: Fast pick up and drop off.

Desventajas: I was charged extra $122 in taxes and fees even though my rental agreement with Eurocar said "due at the counter 0" Dropped off car 20 days ago and still didn't get my deposit as well as 1 day refund as I returned the car earlier

Bait and Switch

Desventajas: I'm done with EZ Rent-a-Car - for the second time I booked in advance and showed up at the counter to "we're out of cars". Not worth the hassle.

Very bad checkin process

Ventajas: Nothing

Desventajas: It was freezing cold and they had closed the counter and forced us to do the paper work in the parking lot they did not have the car size I booked and wanted to give me a mini van They did not want to accept the insurance coverage offered by my credit card. Wanted to call them for verification which is very odd after years of renting cars

Our worst experience with a rental car company

Desventajas: The first problem was there was no staff at the inside counter. There was a sign telling customers to go outside to the kiosk (in freezing weather). At the kiosk, customers had to wait outside. There were 4 customers waiting in line while there were 3 employees inside the kiosk with only 1 helping customers. When we finally were waited on, we were told there was a limit of 150 miles, which was not a problem for us, but was contrary to the unlimited mileage stated in our email. We then were told that we could not rent without proof of insurance. Our proof of insurance was in our car, not with us. It was nearly midnight and we had no way of getting proof of insurance, so they would not rent to us. Nothing in our confirmation email said anything about needing proof of insurance to rent.

decent cars and nice people, horrible technology

Ventajas: relatively easy dropoff, but no instant receipt - took two days to get emailed receipt.

Desventajas: incredibly slow rental process resulted in 1 hour delay to get 5 people through the line. Totally unacceptable.

long line, old SUV

Ventajas: Price, staff was very friendly

Desventajas: line at pick up was very long and moved very slowly, SUV was from 2015, had a lot if dents and damage, it was dirty, wipers were worn (in Seattle) low tire pressure light came on

No car Available

Ventajas: Nothing

Desventajas: Me and several other customers waited in line for 15 minutes upstairs . At this point the Fox representative told us that the upstairs counter was closing and we had to follow her downstairs. I waited another 15 minutes in line before the other customers and I was told that there were no cars and I had to go somewhere else or wait for several hours. By this point it was almost 12:30 a.m. The Fox agent referred us to Dollar. Not only did Dollar have many cars, but they also had a better rate and I saved $40. I wasn't upset that there was no car, but I was upset that the agent did not tell any of the customers for 30 minutes.

Desventajas: Staff are dumb

a car with filthy inside after long wait in the line

Ventajas: Polite and supportive staff

Desventajas: I had to wait in the line for long time eventually got the car which was really filthy inside and also dirty with many scratches on outside. The area you get the car was so dark that you cannot really see all these until you drive into the light. It was that bad that I had to stop at a gas station buy a antibacterial wipe and clean the inside by myself! (I was so much in rush (after a long wait) that I did not have time to go back and ask to replace the car. One of the worst car rental experiences I ever had and I do this a lot. (not often from FOX)

Older car was falling apart and smelled of smoke

Ventajas: Cheap rate, but other companies were offering similar rates.

Desventajas: Despite the obvious use of deodorants, the car still smelled of smoke, and my wife and son were nauseous as soon as they sat in the car. Also, plastic parts in the trunk came detached from the Camry.

Hidden Fees

Ventajas: Let me think about it. Ok done thinking about it. Still blank

Desventajas: When going to check out hidden fees come out and I didn't even ask for any of the add on's. Typical of the low budget car rental places.

Hertz lies and decieves

Ventajas: Any other rental company

Desventajas: Everything about Hertz.

Misleading website

Ventajas: Person I called for help was helpful and refunded my money. At least she said she did.

Desventajas: My car wasn't at the Seattle airport but a downtown hotel which would have added an hour and $100 to my expected cost. I ended up taking Uber which was convenient, organized, and even less expensive.

Lost their edge

Ventajas: Nothing

Desventajas: Kiosk monitor attendee was hard to understand, took too much time versus a counter but but the time I realized that the line to the counter was 3x longer then when I arrived

Poor Service

Desventajas: Encouraged to go to kioks so didn't get in line. The kiosk attendee couldn't finish my reservation so hung up - now there was a huge line so I went to Budget and got quick, service, better car, and price

They couldn't complete the reservation even though I showed the conf

Ventajas: Price

Desventajas: Never got the car

no cars available.

Desventajas: After booking through Kayak, we arrived to no cars available At that location