Worst Customer Service
I work at another hotel brand and this by far was the absolute worst customer service I have ever dealt with! The women I spoke to were unfriendly and showed no empathy or compassion when my third party (not Kayak) had a system error that cancelled my connecting reservation. They had no problem leaving me without a room and place to go while traveling for one of the biggest events in my career. The lack of willingness to help the situation and understand my frustrations was evident. I would never allow my employees at my hotel to treat even my worst enemy the way they did to me.
Value for money and good for one night stay before cruise
good location for getting to cruise and car rentals. bayside market place is walking distance. they held our luggage when we came back from the cruise for the day. As our flight was later at night.
breakfast was very poor quality. bed was not comfortable. they did not provide us a king size room or room with pull out sofa or anything. though reservation had my 12 year old kid on it.
Sentimientos encontrados, no me alojaría de nuevo allí!
El personal era cortés.
Habitación pequeña. Tapicería antigua. La limpieza falló a la hora de sustituir el jabón usado en el baño
El personal amable y la ubicación
Los mosquitos en la piscina
Cheap hotel near Brickell
Affordable, staff was professional, location was within walking distance of brickell and downtown. They let us store luggage after we checked out.
Old and run down appearances, looks like it hasn't been updated in decades. Bed was uncomfortable. No bar or restaurant in the facility. Noisy.
Nuestra habitación no estaba lista para el check-in No hay manager controlando
El vestíbulo es bastante elegante y la vista de mi habitación era genial. La habitación estaba limpia.
El desayuno era horrible y la cama no era cómoda. El mobiliario tiene que actualizarse. La pared de la habitación tenía manchas, sucia. No me quedaría aquí de nuevo a menos que tuviera una emergencia.
El personal era muy cortés.
Sitio es viejo y necesita reformas. Muy ruidoso.
Cold showers and non-working a/c
Location was great.
Shower was cold and a/c wouldn't got any lower than 76 degrees even though I set the thermostat to 59 degrees.
perfect price, and very closely located to all downtown amenities and the Riverwalk stop of the free "Metromover" transit line. Exactly what we needed.
Best value for money hotel in Downtown Miami
The price i paid I was not expecting much but the hotel far exceeded my expectations. The lobby was very nice and clean. The rooms were a lot bigger than I expected, clean and all utilities working. Housekeeping was very regular. There is metromover station very close to the hotel. Highly recommeded
Buffet breakfast was the same everyday and not much options. The TV in my room seemed to give trouble at times and there are some parts of the hotel that could be done over in a fresh coat of paint. Very very small issues.
Near downtown Miami
The location is close to the Port of Miami. I was able to walk to the water front to explore the day before I boarded for my cruise. It was a 10 minutes Uber ride from the hotel to the Port of Miami. There are 2 pharmacies within 10 minutes walking distance.
The room and building are very dated. The elevator is very slow.
La vista era estupenda, la habitación estaba limpia. El chico que nos registró era muy agradable.
Quedarnos solo una noche
La habitación era cómoda
El personal es bueno, pero hay que ser un poco más amable
No hay aparcamiento, el desayuno también es muy mala
Nunca me alojaría en este hotel de nuevo, no tires tu dinero
Buen servicio de recepción
Los recepcionistas fueron amable
No hay servicio de habitación, necesita mejor limpieza, no había nevera en la habitación? El desayuno era barato y horrible.
Mal servicio. Poco profesional. Parece un pequeño motel de carretera rural.
Basado en 4,722 comentarios
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