Great time for the New Years Celebration. Hotel was clean, room had a great view, and the people were very helpful. I would def come back and stay here again.
The staff was very friendly and helpful. The pool was pretty and the boardwalks were scenic. Our shower fixture was broken but still usable. I let the staff know when we checked out about the issue.
The room and Hotel was very clean. The staff was excellent. Valet remembered us and was very personable every time we saw him. I can't remember the name of the front desk clerk when we checked in, he was very professional and helpful. This was our first time in the Tampa area and after our stay at the Hyatt we are ready to go back. The bed was very comfortable I never wanted to get out. I only have one complaint. Right after we checked into the room. Maintinence arrived at the request of the maid to fix the toilet paper roll in the wall. She had just walked in without knocking. After she saw us in the room she explained and did not know that we had checked in at the time.
Clean and hospitable
Excellent food and service, top notch room.
Everything was clean, room service was speedy, all in all a pretty enjoyable stay The pillows aren't that comfortable for my neck. I feel as if they were just puffs of air that didn't provide much neck support.
The staff was very nice. The room was very modern. I didn't expect such a great experience. don't get me wrong I expected it to be fine but it exceeded just fine only drawback was that our lightbulb in the front hallway of our room was dead but everything else was perfect and even though we brought in Christmas away from home we still felt comfortable bringing it in there. I definitely look forward to staying there again on our next visit.
I liked the waterfront view. It was a nice view on the 6th flor and look out over the bay especially at night view. The size of beds were too small and the placement of the lights in the room didn't allow proper lighting. They were too bright over the bed. The rugs needed cleaning.
Nit a great loation unless you have a car.
its very comfortable, it has all we needed. it´s probably a little away, and you ought to have a car. we used it just too sleep cause we were visitin`, Tampa, St. Petersburg & Clearwater all during` weekend. there was too much light in the bedroom, the black out curtain wasn´t enough, but we were so tired, that we didn´t mind at all.
The location, the facility and the staff were all great. We'll stay again if we need hotel in Tampa, and will recommend it to others.
The security was pretty good. The view was relaxing. I was dissapointed because what I booked was not what I got. I reserved two bedroom suite and I ended in two separate rooms because the room was given to another person.
It's a bit old and could use some updates
Beautiful location on Tampa Bay. Excellent staff and beautifully kept grounds. The room was a little run down and aged, but nice layout. We liked the balcony, kitchen and amenities. The room could use a little sprousing up and repaired. Door jambs, tile and holes in the closet walls for A/C and water heater access should be fixed. Flyers in the room asked us to conserve water, but the shower faucet leaked and could not be turned completly off.
they have just about all you need on site pool side bar, lobby bar, sports bar and grill that was able to get our home town games for us, upscale 4 star restaurant and an excellent spa... we went to Florida to hit the beech and found our selves struggling to find a reason to leave our hotel spa services were amazing cant say enough about the experience, do yourself a solid and book a message. no on site parking you are forced to valet your car for 24$ a day and neither our booking site nor the mariot site see it fit to mention that... that said the valet service was good and we never had to wait long for our car
Good location and customer service
I was in town for a concert at the Amalie Arena and didn't want to drive back to my home on the east Florida coast the same night. Everyone was very friendly and helpful and the room was great. I would stay there again. The usual downsides to a downtown hotel, like having to pay a lot for parking and no spots available in the valet lot. Also, the only way I could find to get from the part of the 3rd floor where the catwalk from the garage/City of Tampa building and the conference rooms were was to go down the escalator to the lobby and then take a second set of elevators to the guest rooms (I was on the 8th floor).
The Hotel staff was amazing.. Very polite and made sure our stay was as comfortable and easy going as possible. The room was also amazing!!! Very spacious and clean and very comfortable beds.. I loved my stay at the Hilton and will be making this hotel chain my #1 choice when vacationing. I loved everything!!
Location. The hotel was dirty. We never received maid service, although we did not opt out for additional bonus points/incentives.
I loved the location and the value for price. All the employees provided excellent customer service. Everything was awesome
The view was excellent. The hotel looked a little dated. On another small note the door jammed.
Location.close to the harbour and restaurants.beautiful view WiFi was not free. No free parking.
The surrounding area
Location. We went to a hockey game at Amalie Arena and it was a fairly short walk, The room we had was nice but the view was of a rooftop and nothing else. From reading the reviews, I expected a better view.
The staff were extremely responsive, helpful, and friendly. It's just a bit dated - as long as I didnt pay full price, I'm fine with it. I wouldn't pay the published per night rate to stay here, but it was a great place to stay with a deal rate.
Location Room service was nonexistent
The location was excellent and it was visually appealing. Quiet and comfortable. Sense of privacy lacking, due to visibility with office building. Unaware of level of window treatment.
The location was very good - you can easily get to the convention center by foot as well as the arena and several other venues. The hotel's valet needs to review procedures and follow through on providing better service to its customers. I credit the staff with listening to our concerns. The pool area also didn't seem as well kept as other hotels we've used in the area.
One towel was frayed and stained beyond believe...guessing a cleaning towel was accidentally put in the room
The staff and location were exceptional. Hotel is beginning to show wear and tear. With a renovation, it would exceptional as staff and location were wonderful
Habitacion buena. Muy amplia. Bien equipada. Limpieza muy buena Diseño del edificio bastanate desactualizado. Lejos, muy lejos del Dawtawn. El servicio de desayuno que dicen ofrecer es de autoservicio con productos escasos. Los espacios comunes del hotel mal mantenidos.
Location Even though when I booked the room I clearly stated 4 adults, when we checked in, they gave us a room with only one king size bed. When I complained, they said "sorry, we are all sold out, you should have specified you wanted 2 beds when you made the reservation". When I asked for 2 roll away beds, they said we could only have one due to fire code restrictions. Staff never really tried to help me - more of a tough luck attitude!
The Valet staff was professional and very good. The suite was a good size. There was a complimentary breakfast in the morning. I was completely unimpressed with the hotel. The suite was clean but a hodgepodge of stuff. The furniture in the suite was to big, very hard and uncomfortable, it was like you where sitting on 2x4's. The layout of the furniture in the suite and the suite itself was not well thought out. It was like the pieces of furniture where left overs and just thrown in the suite. The work table was severely lopsided and wobbly, the internet wire was broken. The shower curtain was installed so poorly that it actually hung on you as you took a shower and kept sliding open as it was not level at all. I stayed in this hotel expecting a room with some kind of semi nice water view, which only existed via a not very practical side window in the bedroom. The suite was not comfortable in any way.
Excellent location and friendly staff. Well maintained facility and very nice rooms. Embassy Suites offers good value for our money and we recommend them highly. This hotel has great views of the channel and river. The river walk was super and lots of entertainment and good restaurants nearby. Only issue was a peculiar rumbling noise when we showered. Seemed like the hot water heater/ plumbing was struggling although we had no problem.
It was so great to be able to walk to the tcc, the Forum and even Channelside wasn't that far. The free happy hour is nice if you don't mind waiting in line. The nightclub Jackson's Bistro played their music sooooo loud and it kept me up til past 2am! It sounded like a street parade with people banging on drums outside my windows. The bass drum was ridiculous. Not even pillows over my head helped. I was very mad because I had to wake up at 4:30am for my flight. I did not like that there was no option to self-park either and that it was $20 per night to park the car. Lame!
Great service great location great hospitality clean Elevators
Proximity to everything.
great location, we went to the hockey game...couldn't have stayed closer!! it was perfect pillows were awful, room near elevator very noisy all night long could hear elevators
Very bad customer service. Reserved a room with king bed and got one with 2 full beds instead. I paid extra for the one king bed. Nothing they can do.
The woman who checked us in didn't seem to know what she was doing, but tried acting like she did. She charged our card for $489. When I told her we booked the room for $299 she said, "whatever I have on my computer is what you booked it for". I had to go back later that evening to have someone else adjust it. He was very friendly and saw that it was their mistake within seconds.
very spacious and comfortable suite rug was a bit dirty
Buen precio, personal amable, relativamente buena ubicación Las sábanas estaban sucias, no había cortina de ducha
nada los banos de las habitaciones no estaban bien limpias habian pelos en los lavavos y nos cambiamos de cuarto y era lo mismo sucios en los pasadisos estaban desnivelados los pisos ....se oian los pasos de la gente en la madrugada.....terrible
El desayuno cumple con espectativas deben controlar la frescura de las frutas
La atención fue excelente, el desayuno (pan, wafles, bagles, ponquesitos cereal, frutas, café, jugos) de verdad que super completo, la piscina, el wi-fi en todo el hotel, el estacionamiento gratis, la ubicación cuando llegamos, la habitacion olía un poquito a humedad, pero después ya no se sentía
HAVING TO PAY FOR PARKING WHILE i WAS A GUEST STAYING IN THE HOTEL. ONE OF THE MAIN THEMES OF THE HOTEL IS FOOD BASED AND WHEN WE ATE THERE THE FOOD WASN'T UP TO PAR WITH THE PRICES WE PAID. THE BAR WAS SUPER NOISY. WHEN I MADE A SUGGESTION WITH THE CLEAR AT THE FRONT COUNTER SHE GOT ARGUMENTATIVE WITH ME.
Decor Roof top bar closed on Sunday of holiday weekend.
Great location since I was taking a flight early the next morning. Spent 20 minutes trying to find my reservation. Also, they charged me for parking, even though I didn't have a car. Had to have that charge removed from my bill as I was hurrying to make a flight.
Wouldn't allow me to cancel my stay even though they were contacted 3 weeks before hand.
La autopista estaba a 100 metros de la ventana de la habitación. Me despertó el ruido de los camiones y las motos. Pediré una habitación en el otro lado del hotel la próxima vez.
Su ubicacion, lo que permite facil traslado tanto en la ciudad de Tampa, asi como, al resto de las ciudades cercanas. De igual forma me agradó mucho su proceder ya que aun cuando me fue imposible arribar en la fecha original previstapor problemas con inmigracion en mi Pais, no me aplicaron ningun cargo por penalidad por no haber cumplido con la reserva original. El horario nocturno del Restaurant, deberian extenderlo hasta un poco mas tarde.
Ubicación En la habitación hacía calor La manta tenía un agujero El techo del baño está mal arreglado Las lámparas no funcionaban Mala conexión a wifi
Lo que más me gustó es la ducha. El agua era muy agradable y caliente. El baño no funcionaba correctamente, pero no ofrecieron ubicarnos en otra habitación o arreglarlo. Mientras estaba de mi camino a una reunión importante arreglaron el baño. Fue un problema menor, resuelto rápidamente.
La habitación no era agradable y la bañera estaba asquerosa
the location is excellent if you plan to go to busch gardens, the rooms are suites but priced as regular rooms which is incredible value for money. the breakfast should have more available options.
The staff is always amazing here, from management to housekeeping. They go out of your way to make you feel special. The rooms are spacious, well done and comfortable. The breakfast was delicious and the staff even took time to help my daughter. The breakfast area wasn't well stocked with silverware, glasses and plates. The lobby seemed a little crowded and there wasn't someone around when I wanted to order a coffee.