El personal era excelente. Muy complaciente. El vestíbulo y el bar están actualizadas. Las habitaciones son muy oscuras. No hay iluminación de techo, sólo lámparas de pie.
Excelente ubicación. Reservamos una habitación extra grande, pero cuando llegamos nos dieron una habitación doble. Dijeron que no podían garantizar el tipo de habitación cuando se reserva a través de terceros. Sentimos decepción. Recomendamos reservar directamente con el hotel, para poder tener la habitación desada.
Picturesque, great staff, wonderful breakfast.
The breakfast was excellent! The staff were friendly and the location was great. We were "upgraded" to a Casita from a studio. This was disappointment. The Casita smelled like smoke from the fireplace. The place needed a remodel/facelift in our view. Every room was less than what we expected from the website pictures of the studio we reserved.
Loved super helpful and friendly staff. Good location. Unit 1 was called a "super casita" and it WAS super, full living room, dining room & kitchenette, spacious bathroom & king bedroom. Lovely SW design touches. 200 year old building w wavey floor. Great breakfast, included in price. Parking included in price and directly in front of unit. I was shown multiple other rooms in other parts of their complex (planning a family reunion) and EACH was lovely. We want to come back soon! Internet was free but dreadful. A few lightbulbs out -- but promptly fixed when mentioned.
The employees at Las Palomas are amazing, I can't say it enough! The warm cookies and varieties of complementary coffee are an unexpected treat! The included breakfast is over the top delicious! The rooms are fantastic, every one has a fireplace! I never want to stay anywhere else again!
The location was fantastic! The shops and eateries was walking distance. The staff was wonderful and it was an warm welcome. My room was cool at night. When I went to turn on the heat, it was only blowing out freezing air.
Elizabeth and Al were most helpful in recommending dining places; we had great food at new and different restaurants. The breakfasts are super and omelets made just to your liking. It is a wonderful perk to have the shuttle service available on a windy afternoon. Location and parking are another plus. The rooms are quaint and colorful but there isn't space dedicated to placement of suitcases during an extended stay.
The management was excellent- so helpful on finding places and things to do. Great breakfast included, as well as free lattes and treats. Truly made you feel like you were guests at their home. The bed was really excellent- super comfortable king.
Walking distance to the plaza and sights of Santa Fe, New Mexico. The only complaint we had was the wi fi didn't work on my computer and they weren't knowledgeable to fix it, but they did have one in the lounge I could use.
2 blocks away from shopping, museums, dining and entertainment.
Very comfortable, excellent location within the city, for walking around & not having to drive. Wonderful, welcoming staff, especially Tina & Al. Can't think of anything.
Loved the casita, the staff was terrific, great breakfast, warm cookies, location, location, location! The fireplace with wood and starter provided was a nice touch although we did not need to use it. fine line between rustic charm and needs work...our casita needed a little work in bathroom . Fitted bedding would have been nice...too many wrinkles and lumps caused by shifting mattress pad and bottom sheet. Uncomfortable for my "princess and the pea" body. Thermostat was set to 75 when we arrived! Turned it down to 60, the heat maintained at 65. Curious about the historic fee, although warned about it at booking.
Food, beds, service, courtyards and sitting areas, warm cookies at front desk and price. The rooms are aging, but not damaged. The sofas were not comfortable at all from worn cushions. I don't have to have all modern...little cozier and not so stark so most of furnishings were fine It was clean and that is the most important along with wonderful customer service.
The rooms were clean and cozy. Since I'm from a tropical place and staying in Santa Fe during November I was fearful of the cold nights, but the heater worked great and I could open the windows for fresh air. The decor is modern with nostalgic and rustic sentiment. I did not have a car, so I appreciated the convenience of the hotels location as it was steps away from the plaza and great eateries.
Walk to Plaza and all the shops and restaurants....
Loved the location. Staff was amazing. Romantic room... Hotel design is so well done. Loved the whole experience!
Wonderful restoration; helpful staff and superb location to main sights in the central part of old Santa Fe. We did choose the least expensive room and was perhaps not surprised that we had a small room with not such a nice view but it was very nicely appointed and comfortable.
The location is terrific, the rooms are a little small but nicely appointed, the beds are comfy, lobby is nice, it's a historic property with a great bar! There was no coffee maker in the guest room and no morning coffee in the lobby, and no one at the restaurant desk so we had to go out. Not a big deal but a little inconvenient since it was snowing!
Location, service, historical feature, comfort. Not enough space in room to spread out but ample for the price.
All of the staff are very pleasant in this boutique hotel in the heart of Santa Fe. The public areas are nicely appointed. It is a historic hotel so the rooms are small with limited counter space.
La ubicación, el personal era muy amable y servicial, desayunos con alimentos frescos, ofrecían jerez por la tarde, edificio y vestíbulo bonitos, habitaciones limpias, confortables, con decoración local, y el aire acondicionado no era ruidoso. Para abrir los cajones había que abrir primero las puertas de la habitación y aun así los cajones chocaban.
Decoración El restaurante era muy decepcionante. La comida parecía y sabía como entrantes congelados del supermercado, mediocre. El personal, muy agradable, pero eran lentos y tuvo que volver varias veces para aclarar los pedidos.
Muy buena ubicación. Personal amable. La habitación no estaba limpia. Nos pusieron justo al lado de la cocina, y había mucho ruido alrededor de las 5 de la mañana.
Me encantó todo! Cama cómoda, un gran balcón con vistas, pero privada, buena comida en el restaurante, entorno muy bonito
Me sorprendió por ser un hotel bonito y muy correcto a un precio inmejorable.
habitacion tipo apartahotel con cocina ,microondas ,nevera mesas y sillas utensilios para prepararse comidas .esta muy linpio y el moviliario es de madera de pino,no es muy grande pero no esta mal.el trato del personal muy bien.hay varios supermercados uno de ordenadores y otro un hipermercado de comida y de todo de la la cadena albertson . pero hay supermercados pero es una zona muy bonita y tranquila rodeado de zonas verdes.aparcamiento muy abundante y gratuito lejos del centro de santa fe pero con coche no hay problemas .internet muy lento.desayuno muy basico y no muy bueno.
Precio por habitación razonable, cómodas camas, me gustó tener una cocina pequeña 2 de 3 miembros del personal en la recepción eran muy fríos;. Solicite hablar con el director y el personal había diciendo que no estaba, y resulta que sí. Tuvimos un problema y quería discutirlo con el director, ya que era una cuestión de seguridad y el personal podría importarle menos. Estaban completamente indiferentes y ni siquiera informaron al director sobre el tema, no mostrar ninguna preocupación ni compasión..
Friendly, knowledgeable staff. Modern, clean, comfortable room.
The staff were exceptionally friendly and helpful, and the rooms were nice and quiet. The breakfast was also nice.
The gentleman who checked us in was very nice and helpful. We made the reservation an hour and a half before arrival and it ended up being one of their last rooms. I only wish that their had been some more dinner options. We were tired and ordered Jimmy Johns which was ok The room was clean and spacious but a little dark. There were quite a few kids running up and down the halls which we didn't like but they quieted down after a while. The only thing we were a little unhappy with was the complimentary breakfast. It was not good.
Great breakfast for a help yourself. Lots to choose from. Rooms seem to be cleaned well. Hazelnut cream for coffee! Room next to back door, too noisy as door bangs. Also a walls a bit thin, if you get a noisy neighbor you can hear them. TV could be up a bit higher so your feet aren't in the way when in bed.
Parking lot lights blazed through the room all night despite full coverage curtains.
Cerritos Blvd is motel row and not the safest area in Santa Fe.
My room was clean and comfortable. The bed was very comfortable, and the lighting in the bathroom was very good, which is not always the case in hotels, and thus worth mentioning. The staff were friendly and helpful. My room did not have a microwave. The "business center" only had 2 computers, one of which did not work at all, and the printer did not work. The breakfast was not really worth eating, even at no charge. The "fresh" fruit was especially disappointing.
Won't stay there again. On the third floor, a beep sounded every 2 minutes - sounded like a smoke detector indicator of a low battery. Contacted the front desk the first night, they did nothing. Lasted our entire 3 day 2 night stay. There was little light in the room, not enough to work by. There was no electrical plug by the desk - have to unplug the TV and a light plus borrow an extension cord from the front desk to use my laptop. People were nice, but room wasn't.
Very large room. After a couple of days, the breakfast got old.
The staff was really helpful. Lots of nice amenities. Very walkable and nice grounds. I left a scarf behind in the room and housekeeping was not able to find it.
Location Paid upgrade price for fireplace. Fireplace turned out to be a cut out in wall with one candle ! What a rip off ... Small room they tried to look bigger by full length mirror on wall. Shared balcony with another room...
The exterior of the hotel and landscaping are easily the best in town. On-site valet parking is quick and convenient, as parking in old town santa fe is very limited. The location is ideal. It's a quick walk to anywhere in the old town area. The rooms are very average and dark. In my opinion, they are very overpriced, as is the restaurant. I expected better decorating in the rooms, considering the hallways and public areas of the hotel are very nice. One person in our party discovered their bed had been thrown-up in the night before and improperly cleaned. When they pulled down the comforter, they were greeted by the offensive odor and put a towel on the bed and found it was still wet. Their night was comped, but that's about as bad as it can get.
Valet service was good Food was overpriced and the breakfast was lousy Housekeeping service fee? Are you kidding
I really loved the spa-like feel of the place and proximity to the plaza, all the shopping, restaurants, museums, and community activities. The decor - especially the lounge and the pool area have a resort atmosphere and you do feel like you are treating yourself. I have stayed at other spa resorts. I don't think the Loretto should call itself a "spa" in the title since it doesn't have any sauna, steam room, or similar facilities. When I stay at a spa, I am really looking for those types of facilities. Also, although they were "nice," I didn't feel staff was really game for checking in with guests about their needs. For example, at the pool, there were several groups of guests the day I was enjoying the pool which also happened to be on the weekend of a big fiesta. Guests (including myself) had to go inside to ask for food/bev service and towels were at your own service. If this hotel really wants to be considered a destination for spa travelers, guests shouldn't have to walk into the lounge area in their swimming attire to ask for food/bev service (yes, there is a phone at the pool a guest can use to call the bar for service but it's just as easy at that point to walk 2 more steps into the bar). Food/Bev management, please schedule an extra waitstaff to attend to pool guests on weekends. Thanks! once I did touch base with the bartender, she was very sweet and attentive! oh and also, please offer guests water while they are at the pool especially since many travelers aren't used to the elevation. I enjoyed my stay, thank you.
The location is superb, the ambience was perfect. Clean large rooms, and a lovely view. Mostly, the staff was great and friendly. However, a bad experience in the bar was really disappointing. I wanted to order a light meal (available there) and a glass of wine. I sat alone at my table for at least 15 minutes, while others who were couples were getting waited on and served. They had even come after me! After about 15 minutes, I realized that I wasn't going to be served. So I went up to the bar, where 3 of the bar staff were talking and laughing. Finally, "Luis" took my order of a glass of wine. I commented that I didn't realize thT I had to come up to the bar myself and get a drink. He never responded and gave a slight smirk. I am handicapped and have trouble walking due to 4 fractured vertebrae. I would have appreciated an apology and then have someone come back and check! I slowly drank my wine, and still no service, while others around me (couples) were served. I wanted another glass of wine and a light bite to eat. But obviously that wasn't going to happen unless I chased someone down. So I just left. Regarding Luminare, the restaurant, service was ok. Nothing stellar. At dinner, I wasn't informed of any specials, yet I heard other tables getting the full treatment. I feel that because I am a woman alone, I was sort of treated as a second class citizen. Lorenzo the bellhop was GREAT. So were the front desk staff.
This may be the first time we've spent in a hotel that had really comfortable rooms (the bed and pillows were wonderful). The architecture was very interesting, and gave it an almost exotic feel (from east coasters at least). The location in Santa Fe let you do almost everything within walking distance, and it's a short drive to other great spots to visit like Los Alamos, Taos, and Albuquerque. The staff were always very helpful. Only negative I can think of is their fitness center's a bit of an afterthought, especially when both treadmills were broken at the same time. If you're going to charge everyone a mandatory fee for its use, you should at least keep the equipment working. And while the valet parking staff were awesome, having to pay for valet if you wish to park there is also a little annoying. (I would have anyway, but I can certainly see how someone would not want to.)
This was my first time and it was more than what I expect. Service was excellent. Candy and snacks were too expensive.
Loved the style and amenities. The restaurant, both indoors and outdoors, was very pleasant. Great service and food. Didn't like having to valet our car.
I liked the Sante Fe style of the rooms and our courtyard with fountain. Breakfast was also pleasant each morning. I didn't like the fact that my smallest room on the property was the same price as my friend's suite, which could have housed both of us for 1/2 the price had we known.
location, staff were friendly. there was no real closet to hang clothes in. The space was only 12 inches aprox as there was large square part of the wall taking up all the space. Also they had said there was a fireplace in every room, ours did not have one and we were told there was "a burning ban, anyway"
Easy walking to most attractions. Good parking and easy highway access. Friendly and competent staff. Excellent included breakfast (fresh fruit, eggs to order, & great granola). Unique and area-appropriate room décor and atmosphere. Would stay here again. Bed was too high.