Hoteles en Delhi, Santa Ana

Ventajas: Desayuno completo y gran personal

Desventajas: No tan bien como las fotos onlinre

Ventajas: La habitación era increíble! Pero lo suficientemente amplio y acogedor, que todo el mundo estaba cómodo. El desayuno es delicioso! Muy abundante y satisfactoria.

Ventajas: the staff they are very helpful and cordial special thanks to the manager he is very nice when ask if every thing its ok with the breakfast and with the hotel thank you very much

Desventajas: every thing was ok overall

Ventajas: Decent looking, well maintained property overall. Good value for the money as we were able to get a nice room with a seperate living room space with hide-a-bed sofa and additional TV for $99.00 per night. Room also had mini-fridge, microwave and wet bar sink in the living room space. Bed was quite comfortable as well. Location is ok, about 25 minutes from Laguna Beach. Very generous breakfast buffet included each morning until 10:00 as well. Only negative is that the walls/ceilings are a little thin as there was some noise from adjacent rooms. Not too bad in our particular case but might be bothersome if louder teens or college kids, etc. were rooming next door. Overall I would say four out of five stars:).

Ventajas: Impresionante

Ventajas: Personal amable, check-in y check-out muy fácil. Las habitaciones estaban limpias y bien equipadas. Buena ubicación, cerca del aeropuerto y otros servicios.

Desventajas: Un poco ruidoso, pero sólo porque los equipos juveniles de fútbol se alojaron allí durante nuestra estancia.

Ventajas: Nos encantó la piscina climatizada y el desayuno hecho al gusto. Buena ubicación, todo el personal era amable. Sin duda lo recomiendo

Ventajas: Desayuno!!!

Desventajas: Wi Fi no era muy buena. Necesitamos más lavadoras y secadoras.

Ventajas: La habitación es cómoda. Todo estaba muy limpio. El personal es amable. La cama es cómoda.

Desventajas: El aire acondicionado es un poco ruidoso.

Ventajas: Very clean place, loved the complimentary breakfast and other complimentary amenities.

Desventajas: My friend and I had a hard time connecting to the wifi, but we didn't care about it too much to figure it out.

Ventajas: Asked for a quiet room, he put me in a corner on the top floor. Convenient location.

Desventajas: Desk chair not very comfortable if you need to work for a while. Had to clean lime deposits out of shower head so it didn't feel like aquatic laser needles.

Ventajas: Convenient location, professional staff, breakfast included with stay

Desventajas: Rooms smelled of lingering cleansers of faint floral notes. I would rather like the smell of bleach or pine or citrus vs. Cheap fliral scent.

Ventajas: It was very easy to book. I ended up having to book two separate nights at the last minute. The staff was friendly and the breakfast was satisfactory. The rooms were comfortable.

Desventajas: The elevator was a little rickety.

Ventajas: Value for money. Clean, comfortable room. Benchmark of a $99 hotel. Free parking, free FAST wifi, great helpful staff--which are apparently hard to find these days. They put the best in Best Western. Nuff said.

Desventajas: Breakfast was just ok, but the best among comparable hotels.

Ventajas: The rooms were nice, staff was friendly, beds were comfortable, location was easy to find.

Desventajas: The breakfast is a bit chaotic. They need a bigger space for that. But the food was good!

Ventajas: Quiet, comfortable beds, spacious rooms.

Desventajas: There was blood on my comforter, it took 45 minutes for the staff to bring a clean one.

Ventajas: El servicio era excelente. El personal amable y servicial.

Desventajas: Nada

Ventajas: Todo, excepto el tamaño de la habitación, era de bueno a excelente. ¡Todo!

Desventajas: La habitación era estrecha y comprimida para dos personas, por lo demás excelente. Sin duda nos volveremos a alojar allí!

Ventajas: Staff was very helpful and nice. Free cookies from front desk at check in - our daughter loved that. Room was decent size and we had everything we needed.

Desventajas: Would benefit from having even a simple continental breakfast, especially considering guests have to pay an extra $11 for parking. The breakfast is a little pricey, all things considered.

Ventajas: The manager Mr Kumar was very polite and granted me a early check in after driving 6 hours with the family. He Always greeted me by name. My daughter loved the lake with the duckies.

Desventajas: The beds were uncomfortable and the breakfast wasn't worth the 15 dollars per person

Ventajas: Tony, the breakfast guy. He was very attentive and knew what we wanted as we entered for breakfast. The desk staff in general were friendly and helpful. The pond/lake was pretty the general area very nice.

Desventajas: Towels, each day we had to call for towels. House keeping took the used towels but didn't leave replacements. Our phone didn't work for a few days but I was able to trouble shoot it and get it working again. There were a lot of young baseball players in for a tournament and I am sure they caused problems with the towels, they would go down tho the pool and grab towels to take to the beach so a few times we had to call for towels at the pool. In the name of conservation we could re use towels but there are so few places to hang the used towels for re-use they generally ended up on the floor then house keeping would take them and not leave replacements. My teenage daughter felt like the room was to small and dark. It was kind of cramped.

Ventajas: Friendliness of staff. Room rate is reasonable.

Desventajas: Difficult to communicate with cleaning staff. In seeing them on floor, asked them for a trashcan for the bathroom, box of facial tissues, etc and each of them could not understand. Had to ask at front desk for several times to finally get a trashcan. Towels were not replenished completely. For instance, only 1 bath towel would be furnished and face and hand towel would be missing. Suggestion: Have towels, tioletries, etc available upon request in an area behind front desk so housekeeping does not have to make a separate trip to a person's room. It appears time would be saved on part of staff plus one then has to wait until the staff comes by. Unusual and extremely bright night light does not turn off on top of coffee maker. Asked at front desk and a maintenance person was sent up. However, he did not speak English and could not explain or fix the situation. Instead he said I was in an Honor's Member Room. So we draped a towel over it at night to avoid the bright light shining all night long.

Ventajas: Nice area and room was ok. And staff very helpful

Desventajas: In first room sink got backed up stinking up room. But they did transfer us to another room

Ventajas: Todo fue excelente, incluso el personal!

Desventajas: Nada

Ventajas: El personal es amable, muy servicial

Ventajas: Liked the atmosphere, the room was nice and it was quiet at nught.

Desventajas: The smell of musty carpet and dust. The dead plants.

Ventajas: Room was large and price was less when I paid then when I booked which was a pleasant surprise. For the most part the staff were very kind.

Desventajas: I called the front desk around 9:30 pm asking if he could run some scissors up to my room so I could cut something and he said they are here at the desk, so I said okay I'll just come down then I guess, and he hung up on me. I also noticed in the morning they answer with "Good Morning this is Ashley how can I assist you?" and at night they say "front desk". Thought that was a little odd.

Ventajas: I could send a picture of the mold on the white comforter but there's no place to add it if I didn't get back to my room so late and needed to be at work by 6 o'clock the next morning I would have left it was that gross there was a hair or two left in the bathroom and the room just smells stale

Ventajas: The staff was spectacular and accommodating. The room was super clean. We left a little late in there morning on one of our travel days and the cleaning staff still refreshed our room.

Desventajas: The value was great, we probably would have paid a little more for a double queen but I'm not sure they were available as this is my first time booking this hotel and honestly i didn't ask

Desventajas: After paying online for the room, calling to confirm the reservation and check in time, when I irrived and was told of the $75 deposit neded, had to drive to bank and make a deposit before getting sine rest from a 10hr dtive. Why isn't a deposit of nearly 60% of room cost mentioned prior to?

Desventajas: the bathroom didn't seem like they had taken their time to clean it. the bathroom sink handled were dirty. we got serviced but they still didn't clean the bathroom.

Ventajas: The staff was very friendly. It was nice to have everyday room tidying. All basic necessities and the free wifi was greatly appreciated.

Desventajas: Did not like the peanut butter at the breakfast. Very old and hard. Carpets did not seem like they are thoroughly cleaned or steamed often. No safe for valuables.

Ventajas: I enjoyed their front desk staff. Juan and the girls working in the back were amazing and offered great customer service and help with my check-ins, answered any questions I had and offered to help me with bags as well as any other request I had. Mind you this is the front desk staff, not management or the back office. I enjoyed their renovated rooms and their location which was close to the freeway and John Wayne Airport.

Desventajas: So I stayed there and the hotel did nothing to help me regarding the guests next door. I made repeated and repeated attempts to call the front desk and nothing was resolved. Finally, I found out that the hotel found the two guests who were making a ruckus in the front of the hotel but did not notify the on-site security or the police. As a result, the two guest made their way back to their friends or whoever room was next door to mine. After repeated calls to the front desk at 4 AM, 4:30 AM, 4:45 AM, and 5:00 AM I had enough. The two guests were outside of my room talking loud and smoking. I then opened the door to ask them to be quiet. Words were exchanged. Next thing I know the male party had a knife in his hands. I instinctively backed up and they made their way into my room. They were obviously high on something and talking jibberish. I then tried to exit the room and was blocked. In the ensuing conversation, the male party took my Wells Fargo debit card from my room desk table which was located by the front door. He moved to the side of the room where the female was at which point I made my way to the balcony and tried to yell out through the courtyard to the front desk. At that point, they exited the room and ran off. Subsequently, I went to make a police report waited for 3 hours at the Santa Ana PD and had to leave because I had appointments. They were notified and I filed a report online in the following days. The day the incident occurred I notified the front desk and Nicole the manager accepted responsibility and told me they would do whatever it took to fix this situation and that was not how the situation should have been handled. She promised to follow up with me and she would review their policy, the calls and the video of the incident. I have not heard from her since after repeated calls and attempted calls. Nothing. At this point, I am going to you for help. I am not looking to get my money back. I don't even want a refund. I think I am being fair and reasonable in asking for a free night at a hotel of my choice. I ask for this because I think it is fair and I don't feel that I should have to pay for the night that was a nightmare considering the fact that I was robbed and the hotel was negligent in their duties and responsibilities in ensuring their guest's safety. I am asking for a room at a hotel of my choice because I feel that I deserve a little more or an upgrade because of the horrible service I received from the hotel, the hotels' negligence in handling this matter at the time, their poor follow-up and the fact that they have been dodging my calls and requests to speak with their management team since the incident occurred. I am not and could not possibly make this up. It occurred, there is proof. A police report and the Orange PD (neighboring city) actually found the guy, cited him, released him and recovered my stolen Wells Fargo card. Here is the kicker for you. The guy took my Wells Fargo card and cashed fraudulent

Ventajas: I chose the hotel because it has a pool, hot tub and a good location. I didn't eat the breakfast but I believe it was a typical hotel breakfast. The hotel is pet friendly and there is pretty good green spaces to walk your dog. The hotel is on a small street with several hotels. It is safe and conveniently located off the freeway and near restaurants and shopping in Tustin, Irvine and of course, Santa Ana. The hotel was pretty quiet although I did hear kids screaming at the pool which is located in the center of the hotel.

Desventajas: The location is clean but it could use a deep clean such as in the vending machine/laundry room. The room itself was clean and comfortable but could use a facelift.

Ventajas: Easy check in process. A lot of parking. Comes with a fridge, microwave, coffee maker. Comfy bed. Pretty quiet.

Desventajas: Breakfast should be extended since check out is at noon. Walls are a little thin. Could hear someone snoring next door.

Ventajas: La única cosa buena que puedo decir es que tienen una nevera y un microondas. Era muy viejo y sucio y asqueroso.

Desventajas: Las habitaciones no son grandes, y el aire acondicionado está en la parte posterior de la habitación y una parte está caliente y otra fría. Todo parece como si fuera lo original. El baño estaba tan asqueroso y sucio que no nos duchamos ni dimos un baño a los niños. Se caía a pedazos simplemente. No volveremos a quedarnos aquí.

Desventajas: 1. We werent givin the room we requested 2. The room we stayed in was cleaned very well as there was hair in the shower and a half roll of toilet paper in the bathroom. And 3. This is the major one. Despite booking and paying for the room in advance through a travel site, the hotel also charged me for the stay with the card i gave them for the security hold. I have called amd left messages 3 times and still have yet to receive a refund or even a call back about the mattet.