Nothing this time. Even with Platinum status, I did not get a high floor as requested. The floor lobby was noisy past midnight every night. A couple was given keys to a room occupied by another couple on my floor - that created drama in the middle of the night. There was cockroach in my bathroom. The HVAC made noise when running.
Desk staff were very friendly. View from upper floors is nice.
Extremely professional and welcoming staff Really nothing
The location was amazing. The ice machine on our floor didn't work, but it did on others.
Staff very friendly and helpful. Great shuttle service around town so I did not have to worry about parking while on a tight schedule.
I got an upper-floor room and the river view was top notch. The staff were courteous and helpful. It was walking distance to the restaurants in Shockoe Slip. The towel in the shower was dirty - as in, big black streak across it as if it were used while working on your car, and the streak was on the front-facing side of the towel on the rack. I haven't seen that in all my travels before. The other towels in the room were fine but that one was a negative surprise. The room itself was only okay and quite outdated. The parking garage was very tight, hard on two-way traffic, crowded so you had to go up and up to find a spot, and expensive.
Beware of Parking. Was charged $27 for parking. You can park on the street for free
Check in fast Common areas shabby and not comfortable, lady's room not clean
Good position Found the room tatty, black wallpaper under sink, hairdryer fallen off wall, whole place needed up dating
El personal era servicial, pusieron las flores en la habitación que les pedí. Nos pasaron a una habitación mejor después de registrarnos, fueron atento con necesidades para hielo y entregas. La piscina no estaba abierta, era fácil perderse y entrar a las áreas de la construcción del hotel. No pudimos entrar en la hora del té, lo que fue frustrante
Limpio. Gran ubicación! La cama era cómoda. La máquina de café está rota. No fue un gran problema, un Starbucks está al otro lado de la calle.
Ambiente elegante moderno. La habitación estaba bien equipada y cómoda cama. Fontanería ruido durante la noche.
Precio. Vale 20 dólares el desayuno en el restaurante de la lado La cama era cómoda. El aire acondicionado no funcionaba correctamente. Numerosas manchas en la alfombra y en la mesa. El protector de pared estaba metido en la pared a causa del pomo de la puerta
Una experiencia agradable. Sin duda volveremos en viaje de regreso.
In room refrigerator made an awful noise, had to unplug
Wonderful venue. Very historic. Staff was very helpful checking our luggage for the day. No self parking
location price, old.
Location made it easy to walk to nearby attractions, restaurants and bars. Old town feel and culturally diverse area. Felt safe with strong police presence. Not a downside really, but no easy way to carry luggage to room. Uneven walks and paths for us that like our rolling luggage. You get what expect from a hotel built in the 1800's. Neat place. Rooms are dingy.
It was comfortable . the staff was super & pleasant enjoyed my stay No place to park
Close to many Civil War Museums. Edgar Allen Poe lived across the street. Was a frequent visitor. Breakfast area was unattended. Trash piled up in can. However, I would stay again and recommend to others.
The decor and facilities were charming and attractive. The staff was friendly and attentive. Breakfast options were good. The only downside was parking, which was basically impossible to find without paying for valet parking.
The carriage house rooms that are disconnected from main Inn is where I stayed and it was lovely. The room was clean, the bathroom newly remodeled, the Queen bed soft and inviting. I had to leave before the included breakfast but I liked everything I saw. The area was near downtown but still a bit sketchy. I started walking to find a cafe or restaurant but then thought better of and turned around. The parking was valet for an extra $12 or street parking but if you parked on the street (if you found any) you would get towed if you didn't move by 7am or 8am.
Never disappoints with convenience, location, charm. Had a different room this time, garden suite, and liked it. Spacious room, very comfortable bed, no noise issues. Lighting in the bathroom was a bit dim, but otherwise great.
We were originally placed in a ground floor room (after requesting a room on a higher floor), which was dark and had a window into the hallway corridor. It felt as if you were in a dungeon. After our first night (of a two night stay) we discovered two bedbugs in our bed. We immediately notified the front desk which kindly agreed to change our room. Although the second room we were placed in was much nicer and on the top floor of the hotel, our stay was less than comfortable given the fact that it was difficult to sleep when imagining bedbugs crawling in bed with you. The hotel staff did not offer to compensate us in anyway for our troubles other than a gift mug. Although the hotel was booked for the weekend and we had heard good things about it, I would strongly recommended finding somewhere else to stay if visiting Richmond.
Room was excellent but had no mini fridge. Only window in the room was painted shut.
Price, and location specific to event I was attending. Very inflexible and relatively early check out time 11am only negative but well offset by price and location.
Ubicación El baño estaba un poco gastado y sucio
La ubicación y aire acondicionado Hacía mucho calor en los pasillos. Por encima de 100 grados cuando estuve allí. Al ascensor le costaba funcionar
Impeccable Customer Service. From the first step out of my vehicle, and it being promptly valeted, to checking out and the Front Desk kindly offering to hold our bags or load into our cars for us. Simply remarkable. The room was beautiful, spacious, and comfortable. Reading the history of the hotel and all of the reclaimed and repurposed features was inspiring. Fabulous atmosphere, top-notch cocktails and the Maple-Pine's dinner was out of this world! The Quirk is doing it right! We were disappointed the rooftop wasn't open yet, but, that just gives us more of a reason to return!
Parking is way too expensive but guess that's how you keep room rates down. HATE paying that much for parking
Location to the convention center is excellent with the sky walk. The staff was outstanding on all fronts. You really have to pay $15 a day for Internet? Is Marriott the last major chair stuck in the 20th century?
Staff was very courteous. I chose the wrong time to come kids were running up & down the hall screaming.
Me gustó todo. Todo el mundo fue muy amable y profesional, y la habitación estaba limpia y el hotel estaba muy bien. Nada, me encantó todo
No había mucha gente en el hotel Nadie estaba trabajando en recepción cuando llegamos. Tuvimos que esperar 10 minutos antes de que alguien apareciera. Los pasillos olían mal.
Limpio y nos sentimos como en casa
Everything is great.i never left the hotel and was very happy the entire time. Only thing missing were the luxury robes. I like to sit around and pretend that i am VERY wealthy
Location was very convenient to dining in Short Pump.
Nothing I checked in, saw the room, laughed, and left. Reception would not return money. Fought the charge with credit card company. Stay away.
The location was great for the U of Richmond graduation. The rooms were generously sized with a kitchenette. The pool and jacuzzi were very nice. Breakfast was standard but very good with very friendly staff. All over, a great 2 days. Nothing really.
Nice, clean well maintained facility. They were able to check us in early, glad this was possible - it was a very long day of flight issues. Pool area was clean. Nothing we didn't like - tip, balance your pool chemistry. Chlorine odor should not be that prevalent. Thanks
The staff was friendly. The room was a nice size and clean. The bed was uncomfortable.. the mattress was hard, the pillows were flimsy, and the blanket was too thin. The hotel pool area and breakfast area were packed with kids so we did not use either.
Great reception upon arriving. Quick check in. Great property, i.e., clean, conveniently located, clean room, great breakfast and just overall a great experience. Highly recommend this hotel to anyone looking for a great place to stay and not wanting to spent more of their budget on a hotel stay than necessary. My choice on my next visit to Richmond.
Clean, new, comfortable, nice staff, great breakfast. I'm a picky traveler with high standards but I can't find anything to comment negatively on our stay.
Staff went above and beyond to please guests! We loved the common areas. The place sparkled and it even smelled great!! Room was very very clean, and we are quite particular about cleanliness in hotels. Beds were SO amazingly comfortable!! We stayed only one night, for daughter's sports competition, wish it could have been longer. Also, breakfast was excellent, with a variety of hot and cold items, fulfilling and they had something for everyone, and it's free!! Loved this hotel -- we will be back!! The only tiny thing we noticed was that the pool towels weren't stocked for the amount of guests with young people staying in the hotel on this particular weekend. Wish it had a hot tub!! Not much else to complain about, which is rare for us picky folks. This is a terrific property, well maintained, beautiful grounds, clean and friendly!!
The whole hotel was very clean, everything was pristine. Every employee was helpful and kind, making the stay welcoming and comforting. The breakfast in the morning was great with more than enough options. There isn't too much to say, in all honesty. This is a great hotel that offers a superb experience. I recommend this for all.
Rooms was very clean & big! Breakfast included is always a bonus. Would stay again. Checked in on a Friday evening. The man at the front desk was very helpful with ideas for dinner. I find it refreshing because some of my travels have a restaurant in the hotel & the only place they suggest is in the hotel. This hotel does not have a restaurant but breakfast was very yummy! The book in the room had a list of restaurants you could go to. However, there was no addresses or what type of restaurant it was. I like to try local places & not go to chain restaurants that I can find everywhere.
The hotel staff were professional, helpful and polite. The general appearance of the hotel was of a good standard being clean and well maintained. I would recommend this hotel. I had no issues with any aspects of this hotel.
Th room was very well designed as far as the layout and the bed was quite comfortable. The location is not the greatest. There is not much to do nearby.
Room was clean. Bed was comfortable. Bathroom was clean. The front desk seemed a little under staffed and the staff seemed overwhelmed but they still met my needs.
Location Breakfast buffet not good. Ran out of food sat and waited forever for more food not worth it. Room not ready at check in. Front desk fat dude lied about check in time. It's 3pm!!!
The room was great. Spacious and great quality. Matched the star level Parking!!!!
The kitchen area had a full size refrigerator and a microwave. Would have preferred a leather-like sofa.
It felt like home No
Check-in was fast & easy. Room was very nice, clean, comfortable, exactly as advertised. Front desk staff excellent and the breakfast was wonderful. The convience to the shopping can't be beat. Parking is a little tricky as you share with the shopping mall.
Excellent pool and patio King room was small.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Very clean, we stayed in a newly renovated room. Great staff, all friendly. Made to order omelette station on weekends The TV in the bedroom broke on our second night, but it was fixed for the third night.
This Hyatt is modern, clean, and in a perfect location! The room was large and contained a refrigerator, stove, sofa bed. It was very comfy. The location was perfect! Adjacent to a huge mall with excellent restaurants ! They just need better pillows. I usually carry my own pillow with me and I wish I had it this time.
The location was great, very short walk to shops and restaurants. The room layout was a bit odd, and it was smaller than I was expecting.