La vista era increíble desde el edificio de surf Las escaleras y ascensor estaban muy sucios. Las habitaciones necesitan una puesta al día. Las habitaciones no se limpian adecuadamente.
Sales por la puerta y estás en la playa y piscina Puerta rota, olor muy malo en la habitación
Everything Loading and unloading zone. Too small and no help by staff. Traffic jam area!
Location off beach was wonderful! We traveled off-season, so traffic on Ocean Blvd wasn't an issue, but it would be during peak season. Parking is located in structure across the street and that was OK (prefer connected, but it's on the ocean front, so...). The Breakers ain't the same Breakers! Beware there are two (or more) towers -- North and South. You check into the North tower and it's all clean and wonderful looking, but if you're staying in South, it has more of a Motel 6 feel to it. Old, outdated. The three things that keep it alive are: Oceanfront views, price and housekeeping staff. Our phone didn't work, and (oddly) we didn't have a shower curtain, but they got right on it. Also, the beds are immediately there when you open the door, so be aware while dressing. Parking during check-in can be congested. Staff was harried -- took incoming phone calls before people standing in line (my pet peeve), but our check-in guy was cool and accommodating.
Convenient to restaurants Kids next room banging on railing at 7 in the morning.
The rooms and housekeeping was good. People drinking in the pools with kids
Out front between the resort and the ocean. The pools / spa / grounds area. Beds were a bit rough to sleep in. Kinda springy. Pools could open earlier and stay open later.
We liked the proximity to the beach. When booking this room, I did a great deal of research. I read reviews, I scanned hundreds of pictures, studied accommodations and compared them to prices. This hotel had beautiful pictures and some pretty good reviews, so we decided to give it a try. The first thing we saw (and smelled) upon arrival was giant dumpsters of trash and men were shoveling it out of the building into the dumpsters. We checked in just to use the pools because our room wouldn't be ready for a couple of hours. We had to go find parking across the street before we could swim. The hotel was very crowded so we walked around for awhile looking for a place to leave our things. Before we could find a chair, a security guard asked us where our arm bands were. We hadn't been given any armbands so we had to lug all of our stuff (including our eight month old daughter) back to the registration office to get them. The resort boasts it's number of pools but each of them was warmer than some baths I have taken. We eventually ended up at an indoor pool where a lady was sitting right next to us smoking. After a couple of cours our room was ready. I was excited because it was advertised as ocean-front. When we got into the room, our balcony overlooked the parking lot. There was a mini fridge which we had planned on keeping our sandwich meat and our daughters food in, but it didn't work, so we ended up traveling to and from the ice machine several times to keep our things cold.
Breakers Resort failed to bill Hotels.com for our stay which was purchased two months prior. Breakers had billed us again for the stay and I contacted Hotels.com the following day after checkout to investigate the billing problem. They contacted Breakers and resolved the billing issue. Breakers later contacted me and apologized for the billing issue and explained they were crediting our card account and waived the standard resort fee. The prompt response was much appreciated! Enjoyed our stay and will recommend Breakers Resort
Some construction going on but other than that it was perfect. It is off peak so I understand doing the construction now. The staff more than made up for any of that inconvenience though. Wish they had a shuttle service to Broadway at the Beach for shopping and entertainment. Great winter rates on ocean front suite. Would love to come back with the kids this summer.
I liked the location and amenities at Westgate. The onsite restaurant/sports bar was great also. The location is right across from the amusement park on the beach. There is also a water park next to it also. Our room was nice and the staff was friendly. The only thing I noticed that could be improved was having a laundry facility in each building instead of one. Being on the beach does lead to dirty clothes and there is only one building that you can wash. Not a big deal but room for improvement. Most Westgste properties have washer and dryers in the rooms. I think this would be a decent compromise.
Loved being at the beach! The room was clean and had a great view. The rooms with a jacuzzi were fantastic!! (This is in the new/nice building). I didn't like the fact that they have 2 completely different buildings and your parking area depends on the building you are staying in. One building is really nice and has the parking near you, but the other building is not very nice with parking across the street. I think you need to know this when you are booking a room.
The pool deck opens up onto the beach and the room was spacious for the fee Main elevators closed after a few seconds with poor sensors as my youngest was closed on twice. Room door was broken (barely hanging on) making getting into the room an event.
I enjoyed jerry he made the trip for what it was lacking worth while Hotel food and drinks were terrible, needs better menu especially if you want men with families to stay or married couples with no children who enjoy food and drink
Everything. Everything was misrepresented in kayak. No room like mine was even shown in pictures and that's exactly what customers look at. oh there's also two VERY DIFFERENT buildings that are Westgate: ones a very nice condo, the other is literally a shitty roach motel. There's no differentiating the two when you're booking a stay. The staff talked to me and treated me like I was a child. I didn't even stay there the night I checked in. Kayak also informed me that I might not even get my money back even though I wasn't even there 24 hours. Unfortunately I won't be using kayak again.
Our room an our view we spectacular. I loved the clenleyness of our room. The staff was amazing and treated us great. We were very close to attractions which made it a lot more fun. I didn't like the fact that room service ended so early. I also didn't like the fact that because my husband wasn't 25 we couldn't get tickets to one of the dinner shows. But even with that our vacation was lovely and we plan to return
On the beach The entire hotel was Filthy and smelled horrible
The staff was very nice, the food was good, location can't be beat. Good price, the room was clean. Would definitely stay here again!
Great place to stay ocean front views are gorgeous
We did not feel welcome at all!! Everythimg we ask for was only for "owners" ( parking, umbrela and beach chairs, lobby) staff were more interesting in selling time share vacation than make a guess feel confortable.
Clean rooms, great food!! They busy and still had alsome Customer service! Friendly atmosphere!!!
It was clean and a nice facility for the money I paid. Overall a nice place and good location. I didn't like that for wifi for 7 days I had to pay 40 dollars and I could only use it one device at a time. That is ridiculous!! Also the walls were kind of this so I could constantly hear my neighbors. The outlets in the room were crappy so none of my devices would stay plugged in and sometimes they didn't work.
Staff was very friendly No late check outs
The view was amazing and room was very clean Making requests was not effective and weren't honored
Tight parking deck, broken shower curtain rod and a sink faucet that only gives hot water
I understand that there was a hurricane the week before, but they still booked us on a floor with damage. The pool was a disaster from the storm, but it also had green moldy walls and tile, and that takes a while to build, not just a week. They have a parking garage for guests, but you have to come down to the main lobby then cross the area and go up in another elevator to get to the room. There was no phone system when we were there, when we inquired about it, the clerk said it was the phone company's fault. How come all the other places have their phone back up, and not this place>?? The clerk took a break from the desk and put up a sign back in 5 minutes. She stepped out to smoke. One person on the desk?? Really?? Come on. We refused to stay there and left for another hotel.
The location and the amenities like the restaurants inside the hotels The villa we rented was outdated, looked old, had a dead water bug when we walked in, wasp nest on our patio, patio was not upkept, I wouldn't stay in the villas again only in the embassy suites on Kingston plantation
it was great but the beds was hard and the elevator was very slow and had to go alway downstair to get ice and had to go to the lobby too use my computer and why if u live at the south hampton u cannot go to the north hampton to us the inside pool u have to have a key thats not fair. a few thing the secod bed room have a double bed and it hard and elevators are slow and the ice machine all the way on the first floor and you dont have ice makers and etc......
that they offered shuttle service to thier spa and pool area and other local businesses that were near the hotel the staff was impolite when asking questions about the room..when asked if there was an open room they seemed a little distracted from me and it appeared that were more concerned with getting people checked in then worry about the problems.. plus they wrote down the wrong room number for me and had to go back into the lobby and get it rechecked which went a little bit more smoothly with a different person assisting me
This property was great. Beach was large, many pools on the property that could be used. Everything was clean, well manicured and inviting. My only negative comment is that you have to be very careful navigating the property. Especially at night it can be very confusing. Make sure to follow the signs very carefully.
The villa was great didn't know what it would look like. I didn't like that we couldn't have the pleasure of eating the breakfast and the happy hour at Embassy Suites, but got to enjoy the other perks they offered. I was a little disappointed about that . Was our first time using Kayak.
the overall stay. it was like a home away from home location of the pool
Loved location. Shuttle available. Maintenance had to come and change filter for ac. I ook a while to cool the room. Worst part of the trip: dirty coverlet at foot of bed and dirty bolsters had been taken off the bed and put in closet. I like Kingston plantation but I would not stay at the South Hampton again if possible. See above
The location is great. The grounds were beautiful and well maintained. The accommodations were great and clean. The add on resort fee.
Me gustó que estaba en la playa No nos dieron la habitación que pedimos, así que fue una gran decepción justo en el comienzo y no nos cambiaron de habitación. La habitación que nos dieron tenía un olor extraño y nunca limpiaban muy bien. Fue horrible. No me alojaría allí de nuevo.