Nice clean rooms and hallways, quiet. Bed Mattress sagged horribly in the middle. Parking garage does not have separate walkway for hotel guests Tub drain clogged and did not drain efficiently Pool looked dirty, not clear.
It was very fancy with very reasonable prices. It was very crowded.
Clean, quiet, attentive staff, convenient to the event we were attending, and not far from other Myrtle Beach attractions. Beds were the "heavenly bed" types, big fluffy beds, pillows, comforters, etc. but they were WAY too soft. It felt like we were laying in a hot dog bun. My wife and I kept rolling to the middle all night until we finally took separate beds. Also, the beds were not queen sized, but double beds, be aware.
The staff Toilet leaked on the floor all night. Had to use lobby bathroom
Everything. Nothing is bad here. I have stayed before. Amazing property. No hot tub at the pool any more.
Rooms were very clean & staff was very friendly. A 5 min walk to the beach from the hotel so it was very convenient. No breakfast included
Housekeeping staff was very nice and helpful, room was extremely clean, no musty smells that hotel rooms sometimes have. Beds and pillows super comfy. The room did not have shampoo and only 3 towels. Front desk had lack luster service when we checked in.
The hotel was close to the beach without being in the middle of ocean blvd and all its crowds and traffic. The parking was inconvenient. You had to pay to park, and the garage was not directly connected to the hotel. You had to take the elevator down to the pedestrian walk way and walk around the hotel with all your luggage. It would have been nice to bring bags in during the check in process and then park after, but parking in front of the building was extremely limited. Although the room was nice and clean with a great view, I wouldn't say it was worth the price.
Not actually ocean view room even though booked such, very rude staff.
Our stay at the Sheraton was perfect. Although we booked on July 3, the rate via Kayak was affordable and cost us 197 compared to the 279 booking through Sheraton would've cost. The hotel is in close proximity to the oceanfront, restaurants, and Broadway at the Beach. So close in fact we were able to walk to the oceanfront and enjoy July 4th on the beach! The hotel staff were prompt, courteous, and accommodating. The room was clean and had an oceanview. It was great! Well, Kayak is a third party, so you will need to secure payment and ensure the hotel has your reservation via Kayak's Customer Service Department. But they were accommodated and got us all squared away. I would definitely book through Kayak again.
Our room an our view we spectacular. I loved the clenleyness of our room. The staff was amazing and treated us great. We were very close to attractions which made it a lot more fun. I didn't like the fact that room service ended so early. I also didn't like the fact that because my husband wasn't 25 we couldn't get tickets to one of the dinner shows. But even with that our vacation was lovely and we plan to return
We did not feel welcome at all!! Everythimg we ask for was only for "owners" ( parking, umbrela and beach chairs, lobby) staff were more interesting in selling time share vacation than make a guess feel confortable.
I liked the location and amenities at Westgate. The onsite restaurant/sports bar was great also. The location is right across from the amusement park on the beach. There is also a water park next to it also. Our room was nice and the staff was friendly. The only thing I noticed that could be improved was having a laundry facility in each building instead of one. Being on the beach does lead to dirty clothes and there is only one building that you can wash. Not a big deal but room for improvement. Most Westgste properties have washer and dryers in the rooms. I think this would be a decent compromise.
The pool deck opens up onto the beach and the room was spacious for the fee Main elevators closed after a few seconds with poor sensors as my youngest was closed on twice. Room door was broken (barely hanging on) making getting into the room an event.
I enjoyed jerry he made the trip for what it was lacking worth while Hotel food and drinks were terrible, needs better menu especially if you want men with families to stay or married couples with no children who enjoy food and drink
The staff was very nice, the food was good, location can't be beat. Good price, the room was clean. Would definitely stay here again!
Everything. Everything was misrepresented in kayak. No room like mine was even shown in pictures and that's exactly what customers look at. oh there's also two VERY DIFFERENT buildings that are Westgate: ones a very nice condo, the other is literally a shitty roach motel. There's no differentiating the two when you're booking a stay. The staff talked to me and treated me like I was a child. I didn't even stay there the night I checked in. Kayak also informed me that I might not even get my money back even though I wasn't even there 24 hours. Unfortunately I won't be using kayak again.
On the beach The entire hotel was Filthy and smelled horrible
Great place to stay ocean front views are gorgeous
Loved being at the beach! The room was clean and had a great view. The rooms with a jacuzzi were fantastic!! (This is in the new/nice building). I didn't like the fact that they have 2 completely different buildings and your parking area depends on the building you are staying in. One building is really nice and has the parking near you, but the other building is not very nice with parking across the street. I think you need to know this when you are booking a room.
I loved everything about our stay. I will definitely be staying there again. Even though it was just my fiancé and I this place suits whether it's your family or romantic get a away.
Clean rooms, great food!! They busy and still had alsome Customer service! Friendly atmosphere!!!
Glad I didn't let existing negative reviews deter me! I had a very comfortable, enjoyable stay here. Room was clean, location very near the beach, shower was legit, the TV was actual HD (not fake stretched like so many hotels), and the internet actually worked! So yeah, not sure how much better it could be for the price. I think the area that was supposed to be vending/ice on my floor was empty. So that was a minor bummer.
Everyone was very very friendly, the rooms were clean, the beds were comfortable, it was affordable, and it was very close to everything. I didn't really like the breakfast....
Nice TV This is a "4 star" motel, I would hate to see the Myrtle Beach 2 and 3 star standard. It isn't a bad place but hard to justify 4 stars. The whole city seems old and tired.
The bed was like sleeping on rocks. The overall appearance was dated, the bathroom was very clean. And worst of all the heater would shut off then a hour later would make a loud starting noise run for a couple of minuts then shut down again. This happened all night long
Staff was all friendly and helpful. Good continental breakfast. Room was clean and comfortable. Sheets didn't fit mattress. Cleaning staff didn't put bags back in garbage can. Refridgator didn't stay shut.
Hattie at the front desk was wonderful. She made sure we got all of the toiletries we forgot. Breakfast was really good and the beds were very comfortable. The bathroom was dimly lit and the shower curtain was kind of gross.
Staff was super nice, location is a block away from the beach. A lot of attractions nearby and food joints. The dogs outnumbered people 10 to 1 in this hotel. Apparently a pet hotel. Dog hair all over the carpets. Hair in the bedsheets and blanket. Furniture needs to be updated. Breakfast was pathetic.
Breakfast was not good. I am diabetic and all you had to eat was a waffle. They didn't even have "no sugar" syrup.
Was priced really well considering it's only a 5 minute walk from the beach. Staff was very nice and accommodating. Room wasn't the biggest but was nicely set up. A very easy and relaxing stay with no hassle.
staff very friendly, always love the dog friendly aspect of la quinta floor of bathroom had a smear of something... not enough pillows, requested extra, they were all out. bed was a bit firm for my taste. shower water pressure and water temperature was the worst experience. ive never had a more disappointing shower at a hotel
Worst staff on the planet. Went to check in. Idiot behind the desk could not find our reservation. Was not interested in searching for it. She was extremely rude and short with us. Ended up leaving and staying at a best western. Worst hotel experience I have ever encountered. The young lady behind the desk was extremely unprofessional and lacked any skills in customer service. I personally have several years in operations management and if my employees were ever like her, they would be terminated immediately. She even insulted my wife when we called her out for her lack of professionalism. Not sure how this one made it through the interview process.
The place was kept clean and nice. The location of the place was close to the water park, wal-mart and a shopping center. I was very glad to see another way to the beach without going into the heavy traffic. Not much of a gym and the pool could be a bigger.
nice, clean, friendly staff. Make sure you have a car; there is no where to walk. You are right next to a highway. Definitely feels more like a place to stay when you're on a work trip. They should definitely get better internet. Internet was really, really slow. At one point in the middle of the night it stopped working all together. I called to report it and went to bed waiting. They got it working by the time I woke up.
Clean facility, good breakfast, helpful staff
Everything. My favorite part was the view. That night I sat on my balcony and it was so quiet and peaceful, you only heard the waves crashing. My son had a mishap in the bathroom, I called the front desk and maintenance was there in a matter of minutes. Everyone was so friendly as well, not only staff but other hotel guests. I will definitely be coming back!
Loved the staff! Super friendly and helpful! The indoor pool facilities are at another location
Not much to complain about at this resort. The rooms were clean. The staff was friendly. And the scenery was mind blowing. Definitely will be returning. Maybe have more staff working on busy checkout days, like a sunday.
The shuttle and the balcony with a partial ocean view. Access to both pools. -Staff are extremely rude when leaving. Two snotty girls that think they are better than everyone that walked into the door. -Room service was horrible. On the phone and the Delivery guys gave major attitude -Left over pizza in the fridge -hair left on the bathroom floor -hair left on the bathroom counter -the smell of urine throughout -wash clothes left in the bottom drawer of the night stand Overall a horrible experience. This was our first time to Myrtle and we will never stay here again. I don't think the room was ever clean.
The resort was definitely in a great area conveniently close to restaurants and shops. Our room was a balcony oceanview allowing my husband and I private time to just enjoy each other and the sound of the ocean. However, the hotel does have an older allure. Defiantly could use some renovation work. We picked an awkward time to travel as it was spring break. We had to hoover around the hot-tube just to get 15 mins in peace. Not for couples who want some quiet time!
I loved the free shuttle feature!! One bed was okay but the other was rock hard.
I loved the restaurant and would go there to eat even if I wasn't staying at the hotel. All staff in the restaurant was fantastic. As for the room, the view was amazing. We were on the 24th floor with a view of the ocean. There were several pools onsite that during the right season would have been fantastic, or if they were heated. We stayed from Friday to Monday, I had to call for room service because no one showed up by Sunday morning. The lady at the service desk was arguing with me instead of just saying I will get someone to come up there. I wasn't yelling or angry so no reason for an attitude. Sunday night my husband and I were tired so we were ready just to go back to the onsite restaurant, get all the way there and realize it is closed and we were not told it would be. Then also Sunday morning when we went to the onsite Starbucks the lady working was not friendly at all, she actually made a rude indignation sound when my husband ordered his coffee. Then Monday morning when we went to get coffee again, because the tiny pot in the room in not sufficient, it was closed for construction, again no notice. I feel like if you are going to stay somewhere as nice as this Hilton that we should have been told on arrival, to avoid confusion. Lastly the covers on the bed were extremely rough to the touch and I really wished I was sleeping somewhere else.
Virginia at the reception desk was amazing. She was very welcoming friendly.
i liked the cleanliness of the of the location as a whole, and the staff was extremely friendly and helpful. the restaurant was extremely over priced
it was great but the beds was hard and the elevator was very slow and had to go alway downstair to get ice and had to go to the lobby too use my computer and why if u live at the south hampton u cannot go to the north hampton to us the inside pool u have to have a key thats not fair. a few thing the secod bed room have a double bed and it hard and elevators are slow and the ice machine all the way on the first floor and you dont have ice makers and etc......
This property was great. Beach was large, many pools on the property that could be used. Everything was clean, well manicured and inviting. My only negative comment is that you have to be very careful navigating the property. Especially at night it can be very confusing. Make sure to follow the signs very carefully.
the overall stay. it was like a home away from home location of the pool
The location and the amenities like the restaurants inside the hotels The villa we rented was outdated, looked old, had a dead water bug when we walked in, wasp nest on our patio, patio was not upkept, I wouldn't stay in the villas again only in the embassy suites on Kingston plantation
Loved location. Shuttle available. Maintenance had to come and change filter for ac. I ook a while to cool the room. Worst part of the trip: dirty coverlet at foot of bed and dirty bolsters had been taken off the bed and put in closet. I like Kingston plantation but I would not stay at the South Hampton again if possible. See above
The location is great. The grounds were beautiful and well maintained. The accommodations were great and clean. The add on resort fee.
The villa was great didn't know what it would look like. I didn't like that we couldn't have the pleasure of eating the breakfast and the happy hour at Embassy Suites, but got to enjoy the other perks they offered. I was a little disappointed about that . Was our first time using Kayak.
that they offered shuttle service to thier spa and pool area and other local businesses that were near the hotel the staff was impolite when asking questions about the room..when asked if there was an open room they seemed a little distracted from me and it appeared that were more concerned with getting people checked in then worry about the problems.. plus they wrote down the wrong room number for me and had to go back into the lobby and get it rechecked which went a little bit more smoothly with a different person assisting me
The room and hotel is nice, very comfortable beds, and the staff is very friendly and welcoming to you. It's a great place to be when r&r is much needed.
Location was great and convenient to broadway at the beach. Staff at check-in was very nice and hospitable! Beds were horrible. Ever time you moved even a little you would hear a loud squeaking; I was somewhat concerned that I would end up on the floor after the bed collapsed. Beds were also lumpy and uncomfortable. One of the worst marriott brand hotels I've stayed at.
Great, comfy beds and pillows. Toiletries provided and of good quality for those of use who always forget shampoo, conditioner, or both. Staff was amazing and felt secure staying there. Wasn't close to any of my destinations.
soft bed and pillows Pubes in my bath area. questionable cleanliness.
Jennifer memorized my name from the moment she checked me in, so even after five days all I had to do was tell her I was checking out and she took care of it without me having to say anything else. Very fancy hotel with great staff.
The staff went the extra mile for our comfort. Very helpful and congenial.
That the location was wonderful. The complimentary breakfast was also very nice. Only, that when looking to book the reservation it was hard to find king size bed in one room for 2. We ended up with a lakeview & 2 queen beds, and it wasn't necessary, but also not horrible or a inconvenience.
Plenty of shops and dining right outside the door.free ample parking is nice.warm afternoon cookies. Lumpy beds, warm water for tea in lobby at mid day.
The staff of the hotel was pleasant and helpful. Free coffee in the lobby 24 hrs. The bathrooms were clean, as well as the common areas. The room had a strong mold smell, which made me really uncomfortable. The carpet and the beds were extremely outdated and didn't feel clean. The whole area felt kind of sketchy. The room was right next to the ice machine which made loud noise throughout the entire night. Apparently free advertised breakfast was only seasonal. I expected a little more for the price I paid. It was my second time staying at a Red Roof motel (first time I stayed in their Las Vegas location). Don't think there will be another time.
Rooms are very clean. And comfortable. Staff are very nice and ready to accommodate. And they always have fresh coffee. I would reccrecommend Red Roof Inn. There truly wasn't anything at all that i didnt like.
Value, location. Front desk service deal with one person at a time. Took 15 mins. Never acknowledged or greeted, walked out, came back later. No difference. cant locate you in the "system", key didn't work initially, elevator on the fritz...other than that great!
Cleanliness, landscaping, staff helpfulness Breakfast, not enough variety
That there is no extra charge for my dog. N/a
The bed was comfortable; I didn't see any bugs; and the room was nicely soundproofed. Bathroom was updated nicely. No coffee in the room? Not even a donut in the lobby with the coffee?
It stated that there where mini fridge, microwaves in the rooms.Then we had other guests knocking at our door asking tp borrow items. Then when I called back to speak to a manager no one ever called me back. Janet Watson from nc.
Everything was great. Great staff, clean rooms, great location and basic breakfast.
The Inn was clean and the stay very pleasant.
Literally, not one thing except the location and ample parking. A list will be easier: 1) Waited 25 mins to check in as only 1 employee on duty on saturdays. 2) Wifi may as well have been NON EXISTENT from my room. Did not work at all. 3) My room door lock was broken so that I had to lock it "manually" every time I left the room. 4) Non-smoking room smelled like smoke and cleaning fluid. 5) Dirty, dusty condition of room.
A nice central location a few blocks from the boardwalk at a good price. Unlike other reviewers, I didn't have a mini fridge nor microwave in the room. If you didn't have a room that opened up to the pool area on the ground floor, getting to the pool was an irritating trek around the building.
It was in a very convenient location and close to shopping and also restaurants. No
it was very secure and had a beautiful lobby the tiny bathtub
Location was decent. Hotel was under renovation and was extremely dirty. Check in was less than pleasant and the room key would not work. The 4th floor where I stayed smelled like a dirty ashtray. There was no bottled water in the room.
Facility was very clean and comfortable. Staff were very helpful and kind. Beds were awesome, so cozy. Nice pool and spa outside. Shuttle to airport very convenient.
Short cab ride to the beach. I had booked a few days in advance but when I arrived at the hotel, my room was not ready. The woman at the front desk was less than pleasant to deal with as well.
Location and staff Limited dining options
This is what you expect from Marriott. Beautiful Ocean Front Property just steps from the ocean. My adult daughter and I were upgraded to an ocean view room that was fantastic. We enjoyed the Spa here very much. The staff was attentive and helpful. Added fees. Pay close attention to the fine print. There were many additional fees that add up quickly.
The public areas and amenities are fantastic. Definitely the best option (ONLY option) for luxury accommodations in Myrtle Beach. The room was clean, but spartan. It did not match the look of the rest of the facility and definitely needed updating.
We were first timers to Myrtle Beach and since it was a short trip we were wanting to splurge and not drag our camper. We were beyond pleased with the value of this Resort. We had a fantastic Ocean view at a really nice Resort for not much more than the local campsite. I would for sure recommend staying here if you are not into the "Ocean Dr. strip scene" because unlike the hotels there you have privacy. The pillows they were too flat!!