The set up of the room was great! I loved it. I had booked a room for 3 adults and was provided with a room for 2 and my concern was that when we requested a fold out bed there weren't any available.
Location The bed was too hard
Great location. Helpful staff, we got early check in at 9am as our flight arrived at 7am (we were with our 2 young kids). Couldn't be better!
The room was great, really nice and big enough for 4 ppl I made a booking on line and when we went to check in they didnt have my booking anymore..staff had to do some shuffling around but eventually we got our room. However it was a bit concering and not very secure in the fact that we thought we would of had nowhere to stay.
Facilities and space in the room At first we were put in a studio rather than a one bedroom apartment but that was soon fixed
great location, rooms were reasonable size. The TV didn't work properly when we got there, but it was changed as soon as we let reception know. Sugar and coffee not refilled until our 4th day. Not a big deal, but would be nice just to have these things done.
Location The fact that we were shown to a room with luggage already in it.
Great location, great rate, very nice large room for the price. Would use again for business or pleasure trip The noise at night from music and street noise meant I wore ear plugs, the window by the bed could have the seal replaced in 1708 I think.
Excellent location. Close to shops and restaurants. Spaciaus room. Very relaxing. Laundry machine and dryer helped. Car is safe with secured parking. Quick response from house keeping. Minor house keeping problem. The entire floor wasn't vacuumed and the bed wasn't made on the second day (this was fixed after complaining). The carpet area wasn't vacuumed the whole stay.
The hotel is well situated and easy walking to theatres, shopping and places of interest in Melbourne. The staff were friendly and most helpful. I think it was great value for money.
early check in on arrival great breakfast and agreat location friendly staff will stay again.
Situacion en la ciudad No tenia wifi gratuito
Su ubicacion. Estaba cerca de todo lo interesante de la ciudad. No tenia conexion wifi gratuita.
Buen servicio del personal, muy buena ubicacion, limpieza, orden, buen desayuno buffet, etc. No tiene Internet gratuito. Con los precios a los que se puede conseguir este servicio en la actualidad, creo que todo hotel deberia tenerlo en forma gratuita para sus huespedes.
Locacion. Personal de recepción ,muy buena Y El portero estaba a lado del recepción , no cerca de la puerta ¡ "un, te puedo ayudar con las maletas ",cuando has subido los escaleras,no vale. El doble superior era muy pequeño , en serio. En New York , ok, pero Australia , no¡ No había ni un cajón para guardar nada. Los ventanas más que sucios. Si pagas más por vistas del río , por lo menos explicar antes, que también estas enfrente del estación del tren, y todo los ruidos que viene con ellos. Anuncian free wifi, pero cuñado confirmas la reserva , pone solo gratis 3horas al día. Este hotel es solo para una noche para negocios.
Localización Habitación sucia
la hubicacion es en todo el centro de melbourne y hay acceso a todo hay el problema con mi dinero no hay claridad en la reserva la page por internet y me toco volverla a pagar en el hotel mi targeta de credito no les funciono me toco salir a buscar un cajero para retirar el dinero eso me parecio muy pecimo
excellent knowlegable staff some facilities need renovation
service was exellent from all areas,room was well appaointed,staff very freindly
A great hotel that was in a fantastic location. Staff were friendly and always accommodating. Also they
close to convention centre no milk in fridge on 2 days. no hair conditioner on one day
fantastic service no
We chose it for it's location. It is adjacent to the Melbourne Convention Centre Plenary auditorium where we attended a presentation by the astrophysicist Dr Neil DeGrass Tyson. There was a small light in the bathroom which was on all night, no control switch to be able to turn it off.
We enjoyed the view also the service was fantastic the staff are so friendly. . being woken at 7.00am for laundry that we didnt order.
We loved the King size bed, pillows & doona. We also loved the shower/bathroom. The alarm went off at 6am, we did not even set the alarm.
Me gusto a habitación, la piscina, la atención del pseronal, y la ubicacion excelente No
la situacion tan centrica, con parada de taxis en la puerta Las llamadas de telefono a moviles desde la habitacion son muy caras.
buena ubicación y facilidad para acceder y aparcar La habitación no tenía ventanas, la habitación que enseñan en la web no se parece en absoluto a la que tuvimos, el servicio de limpieza diario no era todo lo bueno que debería ser (recambio de toallas y jabones, limpieza en general del suelo, etc)
Esperabamos unas habitaciones de diseño y con mobiliario nuevo, y encontramos la habitación bastante basica y con mobiliario anticuado, ademas habitación con vistas al pasillo de las demás habitaciones.
El servicio y las habitaciones no se corresponden con el precio que pagas
The location in the centre of Melbourne was very good, as I had meeting in Mebourne. The check in & leaving good with no delays. No complaints
Great location to shops, chinatown and easy walk to rest of cbd
Staff was very friendly and helpful at the check in and check out counters and especially at the concierge section where they very patiently helped people with directions/booking tours etc. The breakfast room (Louden) was not very imposing, carpets were dirty due to heavy use, furniture very basic. About half an hour before closing time staff are already clearing and moving/re-arranging tables with a lot of racket, preparing for what one assumes, the lunch session. The view from the breakfast room onto the ally alongside is also nothing to be proud of - although not the fault of the hotel.
Great view and service.
Supposedly a 4 star hotel. Desapointing. Lot's of teenagers, reception needing room key to secure access after 21:00, not the cleanest.
efficiency and courtesy of staff with any requests/check in-out
Room was, in fact, a mini-suite with microwave (well concealed in fitment) etc. Therefore useful if too late for b'fast! Very helpful concierge and front desk staff. Name of hotel seems to confuse taxi drivers. Is it the Swanston or the Grand Mercure? (Mercure aka Welcome Hotel adjoins)
Ease of car parking - the valet service the sound proofing of the rooms
The central location, good room size, friendly staff
great location for shopping. for a 4.5 star hotel did not think the room was luxurios enough and the bathroom needed updating, bit run down.
The close proximity to the city. The size of the rooms, bed etc. Easy to find, easy access when coming from s Aust. Poor veiw out the bedroom window. Very strong smell of cleaning chemical in the room.
Room was nice, good size and very comfortable. Breakfast was not good- poor quality. Location is central but a bit isolated when walking at night
Damaged furniture in rooms
excellent service, good location
Had breakfast in my room toast was not cooked and the coffee was cold when I did complain they told me they would replace the cofee but I told them not to worry but they still sent it to my room, it was still only warm and thick as treacle, when I checked out the lady on reception then took breakfast off my bill
The hotel was very clean, staff were very friendly and helpful We had a room located close to the lifts, and the noise from them was contstant and very annoying
Requested to store bags while attending meeting and it did take some time to locate the bags on may return
The view from the spa (free) cannot be topped! The room itself was spacious, clean, comfortable (bed, pillows etc), staff friendly, not as luxurious as other Radissons which we especially noticed in the bathroom that was just average, but still ok and for a good deal we'd book it again. Bathroom bit oldfashioned, location just outside of the centre and not in it. Nothing serious though.
The hotel was clean and presentable, and provided a location (not particlarly accessible)for our needs. The hotel decor was 'tired' and in need of refurbishment. The room we had (on the first floor above the entrance) had an obsure noise. The hotel was VERY expensive for what was provided. It was the only decent hotel available at the time. I believe the rate was opportunisically driven.
Good location and helpful staff. A decent standard of hotel at a reasonable price. Not really.
The friendliness of the Concierge manager was highly commendable. My dinner on Wednesday evening was exemplary, grilled snapper cooked to perfection. Breakfasts were wholesome and ample.
very nice staff, room was clean, comfortable. and the hotel was in a great location, walking distance to most places,
Esta situado bastante céntrico y es tranquilo para dormir por la noche
Calidad/precio muy buena. Bastante cerca del centro, se puede llegar caminado. Dispone de microondas y una pequeña vajilla para poder prepararte el desayuno, ya que no está incluido en el precio. No tiene secador de pelo en el baño.
Las habitaciones son buenas. El parqueo par alas personas que vienen con auto deberia ser mas barato para los huespedes del hotel.
la ubicación es excelente y es el cuarto muy confortable y cómodo que no se haga prolijamente el aseo de alfombras y baño pese a la insistencia de que asearan mi habitación
hotel bien situado, deras de la estacion principal de melbourne. Parece bastante nuevo y está todo impecable.
Our room was upgraded on arrival to a much larger room which was great.
Rooms were very spacious. Convenient location. Small kitchenette in room was very helpful. Were not able to use the stairs to walk up and down - they were locked. Always had to wait for an elevator even if we were on the 1st floor.
The apartment Spa was out of order. Short staffed. Nobody to help one as to how some of the equipment in gym works especially the bike. The technology is not the same on all bikes. You should have at least one person on duty every day that is trained how to use the equipment so that if there is a problem someone would be available to help.
I thought the staff represented your brand in the best possible way. They were helpful and very friendly. The Barista made the most delicious coffee!! The food was lovely. Overall though, the point of difference was the customer service!! you should be proud of your staff!! We loved it and will be back!
The Hotel was very nice and well managed and well kept. Our room was very comfortable and ample room and very clean.
Central to shopping and a quiet location
the rooms were very generous and the kids loved having room to move around.
Heaps of room in a modern setting. Two tv's were a plus. Room could have been a bit cleaner.
My husband and I had a great stay and would happily stay there on our next trip.
The rooms were fantastic in size and amenities...more than enought space as we had 5 people in each room. Had requested parking for our minibus which i was told would not be a problem, but once we arrived we were told the bus would not fit in their undercover parking. Had to arrange alternative parking but staff were very helpful in arranging this. Upon check-in the staff member who attended to us was not very friendly but other than that everyone else was great.
Ubicación conveniente. Hotel básico.
Su situación en el centro de la ciudad, al lado de la estación central de trenes de donde sale el autobus directo al aeropuerto, la relacion calidad-precio, aparcamiento por un precio razonable. No
El hotel está excelentemente bien ubicado y tiene un tremendo potencial, si mejorara sobretodo el tema del aseo de las habitaciones. La limpieza dejaba mucho que desear, estaba lleno de polvo por todos lados, las alfombras estaban llenas de manchas y el baño pedía a gritos una limpieza profunda, para sacar los hongos y las manchas de la tina.
service and suite layout
Location was good although not absolutely central. Large variety of restaurants close to hand - Asian, Indian, Greek, etc. Hotel is marketed as top of the range 5 star but its standard/quality does not reflect this rating. Too many things not up to scratch. Very disappointing.
I was upgraded which was fantastic!
Perfect choice to stay while attending the theatre followed by shopping the next day
Excellent service from the staff who very helpful to our enquiries, especially organising a hire car for us, and forwarding some articles that were left in the room. We found our stay most satisfatory.
I like area of CBD, always clean, comfortable and good value for money, i received a wakeup call at 6.30am which I did not request
Everything is awesome at this Hotel. The elevator is very romantic, the rooms are out of this World. Is a very good place to have fun. It is just at heart of Downtown Melbourne.......
Getting away from home, shopping shopping and shopping weekend ended, time to go back to work :(
great location Only 1 lift working for the whole 3 days
The respect shown by staff including housekeeping staff especially in relation to entry of apartment. The comfort was pleasing and our questions in relation to locations were accurately and happily passed on. The disappointment if any was our choice of room service meals.
I loved how friendly the staff were, and that they were more then happy to help you I was disappointed that there wasn't any decent foxtel channels.
The comfortable and relaxing atmosphere was appreciated.
The hotel was in a very convenient location. It was within walking distance of many things to do and see, as well as great restaurants. The staff was very friendly and helpful when we had questions about how to get to specific locations and offered good suggestions about things to do in the area.
Central to the main attractions of Melbourne. Decor needs to be upgraded i.e. sold to us as an executive Queen Room. What we found was no quite that.
Location The room was quite dated and worn
convinience of being in the centre of the city, excellent facilities, chocolates and apples was a lovely touch, breakfast was very pleasant just a bit of rust on the windows near the spa area didn't look good
the convenience of the location no complaints
Central to our weekend activities The noise of the lift travelling up and down
Very convenient, comfortable and the staff very helpful. Will stay with you again.
Pleasant staff allowed us to check in early. Large room. The rate was a little high
Excellent service, were willing to do the extra bit to ensure our stay in melbourne was an easy one.
The location and layout of our apartment. It was excellent value for money. The desk staff need some training in the locations of the nearest public transport. Also, there needs to be a location in the lobby for tourist brochures, maps etc.
The accomodation was good quality and spacious.
The location and the views.
The room facilities for 5 women were excellent. Having the free city tram right at the door was an excellent bonus. The pull out bed was very bad and at the time we did not think of having an alternative day bed brought in. When we discussed it at the end of our stay with staff they were very polite but we still had to pay the additional charge as they told us we could have brought this to our attention earlier. As this bed is a permanent fixture in the room this had not occurred to us. The bed is partially broken the pull in/out feature is not working properly. Room 911
loved the view over looking the gardens and the space it is great to stay in a hotel with space and room to move the cost of the parking and that we couldn't stay longer in the hotel to enjoy the room more and that wonderful view. Would of liked to have eated in the restaurant but didn't get the chance
Very convenient location close to the free city tram stop and near to Lygon Street for restaurants. Good size apartment with views of the park. Air conditioning system was barely adequate.
Very close to Victoria markets
close to trams and nice restaurant downstairs There was no clean towels provided on the Saturday. We paid in advance for our room and when checking out in the morning the receptionist wanted to charge me an extra $91 but couldnt tell me what for.
We liked the clean fresh smell when we opened the door, the comfort of the bed and facilities to wash and dry clothes if we needed to.
The firm did me a favor by letting me check in four hours early. After 27 hours on the airplane I was happy to see a comfortable bed. A+ proximity to South Cross Station, helpful and happy staff. You could feel they appreciated you chosing their hotel. Room #711 is directly across the hall from the house keeping staff service room entrance. This proximity produces a very high level of unwanted negative noise whenever anyone enters and/or exit the service room.
For the day I stayed, the value is good. Facility is outdated, vibe is a bit tricky, maybe refurbishment of the entire hotel is needed.
Please be advised that I was charged $150 from the hotel manager this morning when booking out, the manager put it to me, that I had smoked in the room when in fact it was a coffee cup that was used as an astray in my car & In which I had placed it in the hotel rooms bin (room 617) that was giving the impression of smoking in the room & he even went as far as to take a photo of the cup & In which I had placed it in the hotel rooms bin (room 617) he also done this in front of all the quest that was in the fir at the time making me feel very uncomfortable, I am still very upset that I got ripped off & got told I was a liar. What can be done about this situation???? Not happy at all, Richard Pourzenic
Parking, 12 noon checkout, staff. The "Movies on demand" facility in our room did not work and although an excellent young staff member reported it it was not fixed during our stay.A little dissapointing as we were looking forward to some movies for a relaxing weekend away.
Convenient as I had a workshop at hotel next day Suited my needs
Everything from our greeting on arrival until we were farewelled and everything in between. Courteous, friendly, helpful, understanding. We cannot say enough. Our only issue was with the parking. We had to park so far from the lift it was very difficult going for Tracey to have to walk from the back of the car park as she cannot uae stairs.
Phone confirmation of booking prior to leaving home.Friendly staff and welcome. Professional attitude. Free onsite parking. Nearby access to public transport. Cleanliness and presentation of rooms. Very comfortable beds and quality linen. 2 levels of dining available - 1 quick snacks and 2 dining in.Quick access to hotel staff on phone when lost property needed to be found. Tanya was excellent. Cramped parking spaces.
It was very comfortable, convenient, quiet and reasonably priced. I also liked the fact that I received a complimentary newspaper even though I didn't ask for one. I was in and out very quickly. I thought the staff at reception might have been a little friendlier. They weren't unfriendly. Just a little matter of fact.
Good location, Fair prices. The breakfast is great - the fresh fruit was excellent.
It was conveniently located for the purpose of my visit to Melbourne.
The service was perfect and they really helped me, specially when I extended my staying, giving me the same room. At nights Grant Baars, helped me a lot with many issues and was very nice and kind the whole time. Perfect service vocation and great job.
Close proximity to lake & golf course & city Rooms are alittle tired, but for the price it is ok
I arrived 5 mins before breakfast closed and they turned me away. I would have expected better considering it was the weekend.
Staff are pleasent and helpful No balcony or outside areas 2 seat twin room to crampy noscreens on windows cold breeze comes in
Really fantastic location, adjacent to Queen Victoria Market. Overall clean, simple hotel with locally made amenities which was a really nice touch. The gentleman who checked us in was not very nice and gave us a bit of attitude when we asked about hotel parking (because the website stated there was). It wasn't a pleasant welcome or first impression.
location; friendly helpful staff no