Heritage Hotel by the reception staff did not properly close the accounts of customers, as they make mistakes in calculating the costs of accommodation, repeat customer discount card through the credit to him, that he should repent the customer to stay with them.
very friendly staff. willing to help with any thing. the shower head in the shower was to low for a tall person.
Will never stay again...I had a great time on my 1st visit and terrible on my last stay Front desk is not very friendly and doesn't care about the customer
Very basic room. Everything above a simple bed and bath was extra - a lot extra. Showering in the morning was difficult simply because the water would go from very cold to scolding hot every few seconds. Not nice when you have a 1 year old with you. I liked the initial price and how close it was to the airport.
Quality accommodation for the price./ Staff were excellent. Room was very good. Hot water was not the best.
I would say the friendly staff plus location.
Breakfast was always fun, many different selections available. The staff was excellent, always giving advice when asked. No ATM on site and casino no longer in operation.
Good hotel for the price None
Excellent location to Asia Mall and fairly close to the airport. The staff was very friendly and attentive to your needs. Nothing to complain. Very happy with this hotel.
I enjoyed the location of the hotel, the staff was friendly. The Internet was sketchy, I had to keep calling down for a password, sometimes every couple of minutes. More often than not the call to the hotel operator went unanswered.
Staff was very helpful but the rooms were really old. Carpet was really old and the room has a very strong musty smell. Staff was great!
I like the staffs, helpful and respectful. Pleasant and professional. Mon, is his name . The one that cleans my room, he's done superb job cleaning. But everyone is to me is A + if I have to grade it. I stayed there for 24 days and everyone is nice from Room cleaners, to the front desk, gym, restaurant, concierge, doorman/woman, bell boys. I hope I didn't leave anyone out. All awesome, pleasant attitude. The structure needs to be redone specially the bathroom. Needs to take care of ants infestation. Change in room carpet will help.
Staff at check-in and at the Market cafe not highly professional, making mistake in billing on breakfast.
Courteous staff who are always ready to attend to your needs with a big smile. Great location to reach different points in Metro Manila if you hate traffic. It's a great deal for the money. You can't beat the variety of excellent Chinese food offerings at Li Li. The Market Place Restaurant has the most extensive menu for brunch from Pilipino, Chinese, Korean, Japanese, European or continental fare. Non that I could think off.
Room is clean, Gym is decent., food good. In spite of booking and being given a "non-smoking room", the room still smelled smoked in. I think it is their ventilation system. If you are a smoker, the hotel is fine. If the smell of smoke bothers you then I would not recommend it.
No, I don't like it. It was a little bit old and looks a bit dirty for vacation.
I liked the pool view I liked the dinning facilities and breakfast Like the lounge and casino I like the security staff was king and helpful and understanding The children running the streets and dirty begging
location-view front desk staff need more traning
the location and casino are what makes this hotel interesting to me. booking took ages to come through. Prices are exaggerated during peaks.
nice hotel but very expensive ....... to expensive and bad location....
place had good ambience . some of the staff were not as helpful as other similar hotels in area
about the nicest rooms and facilities you're going to find in Manila The swimming pool area was noisy due to nearby air conditioning motors. It was a significant distration
Continental Club buffet was excellent. The view from rm 4216 was bad -- the side of the next building. The hallway was dim and the light switch didn't work. The bathroom floor had pee stains around the toilet. The speakers in the bathroom were loud and could not be modulated. The room temperature was cold and The AC controls were not intuitive. It's like they just dump you into the room and left you to figure out how to work things out. I thought of asking for another room but it was too much of a bother for a one night stay.
Todo, el personal, las instalaciones, el servicio. Un gran hotel con mucha historia.
Ubicación. Cerca de centros comerciales y monumentos Aparcamiento
Aspecto histórico, refleja la cultura filipinas Desayuno buffet tenían una buena variedad pero bastante salado
Great casino ambiance and professional staff, nice, safe and comfortable rooms and amenities. Convenient free enter net wi fi and free shuttle service from and to the mall and other destinations The SPA is nice but massage service is way over priced . The TV channels had a problem which was not fixed during my 2 stays in a period of 6 days then my other stay for 2 days 12 days later
We stayed for 1 night so we could be closer to the airport for the following day's early flight. Location is great and the amenities are great. Love that we were entertained at the casino.
The room was spacious ,very clean ,the service was impeccable ,everything in the hotel was well done . Nothing.
El personal era muy amable. Las habitaciones son bonitas y están limpias. Mi estancia fue muy confortable.
la habitacion haber usado internet dentro del hotel, y por 20 minutos haber pagado 10 euros, una verguenza!!!!!!!!!!un robo!!!!!!!!!!!!!!!!!!!!!
1. Ubicación en la bulliciosa ciudad de Makati. 2. Gran vestíbulo alegre 3. El desayuno buffet era de primera categoría 4. Servicio atento y agradable. 1. La habitación era vieja, pequeña y no muy cómoda 2. Débil Wi-fi en las habitaciones 3. Servicio de habitaciones, restaurantes y opciones de lavandería caros
Vestíbulo, orquesta y personal.
El personal te llama por tu nombre y te da atención personalizada. El hotel es precioso y bien ubicado.
I loved the amenities, the buffet, the pool, and the extremely courteous staff.
I had a great overall experience. The only thing I didnt like was hidden cost,they ask me to pay way to much for breakfast buffet which was suppose to be include with the room. Since I didnt go directly through the free breakfast buffet didnt count I had to pay
I love your team and bravo for the good service!
A lovely boutique hotel in the middle of the financial district of Makati... walking distance to many great restaurants, and with its own very special Bistro on the ground floor. Fabulous two-floor gym. Art gallery with contemporary Filipino art. Good sized rooms... fabulously attentive staff. Excellent breakfast and lovely ambiance. No pool; They advertise 'suites' but they are really just a corner to cook in, but no utensils or pots and pans except on request. The fridge is minibar sized and although they advertise complimentary items on request, they did not have a coffee maker 'available' when we requested one. (Not sure about the other items advertised.)
The hotel has its own personalityt, really cozy and all the staff, including the general manager, are incredubly friendly. I got a black eye before coming to Manila, the genral manager asked me ffor it and withiout asking I received a bowl with ice in my room. Everything was excellent, i will definitely repeat there if I go again to Makati City. Nothing. Just to mention that one day the breakfast food could have been replaced faster, but just a minor issue as I did not have to wait long.
We stayed in this hotel for 4 nights, in two separate stays. It was a reasonable distance from the airport and it was a nice hotel. The location was great - the neighborhood was very safe. It was walking distance from quite a few restaurants, coffeeshops, a nice bar, the Glorietta and Greenbelt malls, and the Saturday Salcedo Market. The staff was very nice, the rooms were updated and clean. Overall, a really nice stay. If I visit Manila again, I will definitely consider this hotel. When we were there the restaurant/bar had not yet opened for dinner/evening hours. Thus, we didn't get a chance to taste the food. However, if it's good, it would be a good addition to our stay. It would be nice to just walk downstairs and grab a drink. The laundry service was quite expensive. If we weren't completely out of clean clothes, we would not have used it. However, it was efficient and they didn't end up charging us for the "express service" additional fee.
Nice, clean room. Although there was a fridge, nothing was in it --> not minibar content!
breakfest wellness, espesially sauna and steam bath
The room is nice and cold. Shuttle to airport is perfect! Elevator card does not work always. I will need to call the security to fix and insert card in the elevator. Reception desk not attentive, disorganized Staff does not project good quality customer service.
Awesome hotel - one of my favorites. Great location for a night stop between flights.
The food and the drinks were amazing especially on the rooftop! The rooms were quiet and clean and comfortable. Very friendly and helpful staff. Its located on the inside of the Intramuros walls so it felt safe. Quiet at night! Its located on a very busy corner of town so there is a lot of traffic during the day and evening.
The roof top bar with the views across Manila, the perfect spot for sunset. Great location to explore the Intramuros area of Manila.
The staff was very fr1iendly and most helpful. Close to Lucky China Mall.
Nearby Binando Church This is an absolutely dreadful part of town. Open sewers, abject poverty, traffic calamity. If you do not have a reason for staying in Binando, do not stay in Binando.
the staff very nice .hotel very clean.breakfast very good.when am in manila that is my spot. i like every thing 'great location staff great food great.
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staff very friendly and spoke english homeless people hanging around hotel
This guest did not leave comments about this hotel.
The room was spacious for 2 people, plenty of pillows on the bed (if you are like me and like to have a good amount of pillows) flat screen tv w/ plenty of channels to watch, good size tile shower, ac worked very well, and complimentary oral cleaning kit. Extremely firm bed (Sore back for a few days), problem w/ house keeping they miss counted the towels & tried to charge us, breakfast was free but it didn't change much (we only ate it twice during our 6 nights) Road was under construction so bad traffic.
Very nice e room. With large bath with large tub and separate shower. Would have been perfect , if it had a pool.
The front desk staff and concierge were knowledgeable.
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I stayed for 5 days for a business conference nearby. The location is great with the best malls at walking distance. I am a vegetarian so finding vegetarian options became a bit difficult but there are a few out there. Staff is very courteous. Room was compact but has a good view and good for business travel. This was the cheapest hotel amongst all the others that were in the vicinity of the conference venue and still had good facilities. Staff was also quite courteous to stop cabs for me every morning while going to the conference. Room service was pretty fast (even when I was on the 26th floor) and internet was hassle-free. The breakfast smelled a lot of non-veg and I couldnt eat there at all but that's just for vegetarians and non-vegetarians may not have that issue. Also, this issue might be there in many other places in Philippines in general.