Helpful concierge desk. Very helpful indeed. Very small issue, of when we received a tiny bottle of ketchup in our room, which was opened / partially used. I'm sure it was an oversight, but it would probably offend an infrequent traveller.
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Staff service. Room view for the amount of money paid, overpriced room service with not so high food quality
Rooms nice modern and spacious. Great bathroom and shower. Staff all spoke English and extremely nice and helpful Everything
The Staff was very polite and helpfull.
I like the design of the hotel the most. Lobby area is very spacious and nice. Breakfast was wonderful. Rooms are very nicely decorated with simple zen design. The bathroom area was very well planed and nicely done. The restaurants were not up to their standards. The food was average and the price was certainly high.
Excellent hotel, clean, modern. Concierge was very helpful. Internet was free and reasonably fast. Location is a little away from the main sites to see but relatively close to Kyoto station. Overall, excellent place to stay. Please do not bring your kids here. The entire hotel was generally excellent for adults, business travelers, solo travelers, romantic getaways. Exception was that there was one family with possibly the only children in the hotel running/stomping around. Not appropriate. Please don't bring your children, this is not Disneyland, or at least keep your children under better control.
Nothing. Horrible experience. Did not get a room after booking in advance! We got to Kyoto and tried checking in around 4pm, our room that we booked (and could not cance)l was given away!! Do not book here!!! She then tried giving us a bed in a storage room. Rediculous. I will post a picture if I can.