The staff were friendly and professional and the rooms were nice. I enjoyed the spacious bathroom with the quality bath towels and the comfortable bed. I attempted to order room service several times but many of the items (especially desserts) listed on the menu were not available. However, the ones that were available were very good.
Having a supermarket nearby 1] Very poor service - called 3 times and took 45 mins for an extra cup for a visitor to my room; in another occassion, called twice and for 30 mins for a shoe shine service. 2] Poor manners, none of the staff had smile in their face. 3] Stayed 3 nights, only had bed turned down on the 3rd night. 4] The traffic at the front entrance was a mess. Allowed driver to get off the car to talk to friends and holding up all the cars at the back. I had to wait in the taxi for this person to get back to the car and drive away. When I complained to the concierge, he just ignored me. (NB: I complained to the duty manager who was nice and understanding)
Located in the heart of the city. Good clean small room. Not far from the airport. Modest breakfast.
It was close to a shopping centre, a golf course and in winter the golf course is converted into a small skii slope for beginners. For 5 star international standard my family and I were not very happy. The hotel room was not very clean and the cleaning staff did not do a good job on a daily basis. The room service food was also not very good and for the quality it was way over priced.
Your hotel was the usual standard I expect from Sofitel -- excellent. Is it possible to organise a shuttle bus to and from the airport?